--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Australia # Combined EMR Provider Directory Sync Sync release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined EMR Provider Directory Sync Sync Release Notes for Upgrades from Zurich to Australia This consolidated release note provides key information for ServiceNow customers upgrading the EMR Provider Directory Sync Sync application from the Zurich release family to the Australia release family. It highlights new features, activation instructions, and important upgrade considerations specific to this integration with Healthcare Operations and FHIR R4 servers. Show full answer Show less ## New Features in Australia Release * **FHIR Sync Process:** A scheduled job runs an orchestration subflow that imports four FHIR resource types---Organization, Location, Practitioner, and PractitionerRole---in dependency order. These resources are upserted into the Healthcare Operations data model keyed by FHIR resource ID. * **Initial Load and Delta Syncs:** The first full load imports all data. Subsequent runs use timestamps from the last successful sync as a watermark to import only changed resources, optimizing synchronization efficiency. * **Sync Monitoring and Troubleshooting:** Each sync run creates a FHIR Sync Log entry per resource type with status, processed and skipped counts, and a correlation ID. This enables administrators to monitor synchronization health and troubleshoot issues effectively. * **Organization Classification:** Imported organizations are classified as internal or external business locations using an editable decision table, improving data organization and management. ## Activation and Prerequisites * EMR Provider Directory Sync can be installed by requesting it via the ServiceNow Store. * The application depends on the HL7 FHIR Spoke, Healthcare Operations, and Healthcare and Life Sciences data model applications. Customers should review the full list of prerequisites for the FHIR integration before upgrading. ## Upgrade Considerations * No changes, removals, or deprecations were introduced between Zurich and Australia releases for this application. * There are no new additional requirements, browser requirements, accessibility, or localization changes noted for this upgrade. ## Key Outcomes Upgrading to the Australia release enables automated, scheduled synchronization of provider directory data from a FHIR R4 server, reducing manual data maintenance. Customers gain improved visibility into sync operations through detailed logging and the ability to classify organizations more precisely. This enhances the integrity and currency of healthcare operations data within ServiceNow. Consolidated page of all release notes for EMR Provider Directory Sync Sync from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family EMR Provider Directory Sync Sync release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading EMR Provider Directory Sync Sync to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [How the FHIR sync works](https://www.servicenow.com/docs/access?context=hco-fhir-how-it-works&family=australia&ft:locale=en-US) : A scheduled job runs an orchestration subflow that imports the four FHIR resources in dependency order and upserts them into the Healthcare Operations data model, keyed on the FHIR resource ID. [Run the initial load](https://www.servicenow.com/docs/access?context=hco-fhir-run-initial-load&family=australia&ft:locale=en-US) : After the initial full load, each run uses the previous successful run's timestamp as a watermark to import only resources changed since then. [Monitor and troubleshoot FHIR sync runs](https://www.servicenow.com/docs/access?context=hco-fhir-monitor-sync&family=australia&ft:locale=en-US) : Each run records one FHIR Sync Log row per resource type, with status, processed and skipped counts, and a shared correlation ID, so admins can monitor and troubleshoot syncs. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing EMR Provider Directory Sync Sync features. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were removed. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some EMR Provider Directory Sync Sync features or functionality were deprecated. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate EMR Provider Directory Sync Sync. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Install EMR Provider Directory Sync by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). This application depends on the HL7 FHIR Spoke and on the Healthcare Operations and Healthcare and Life Sciences data-model applications. For the full list, see [Prerequisites for the FHIR integration](https://www.servicenow.com/docs/access?context=hco-fhir-prerequisites&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for EMR Provider Directory Sync Sync, such as specific requirements or compliance levels. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for EMR Provider Directory Sync Sync we have noted them here. {#dfrn3-emrproviderdirectorysyncsync-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Keep Healthcare Operations organizations, business locations, practitioners, and care-team memberships in sync with a FHIR R4 server without manual maintenance. * Import FHIR Organization, Location, Practitioner, and PractitionerRole resources on a configurable daily schedule, with delta syncs after the first full load. * Track every sync run in a FHIR Sync Log, with per-resource status and record counts correlated by run. * Classify imported organizations as internal or external business locations using an editable decision table. See [EMR Provider Directory Sync](https://www.servicenow.com/docs/access?context=hco-fhir-landing&family=australia&ft:locale=en-US) for more information. | [ ]