--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Enterprise Asset Management release notes for upgrades from Zurich to Australia # Combined Enterprise Asset Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 24 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Enterprise Asset Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers upgrading Enterprise Asset Management (EAM) from the Zurich release to Australia. It highlights new features, changes, deprecations, and important upgrade considerations to help you prepare and optimize your asset management processes. Show full answer Show less The notes cover updates across multiple EAM applications, including Enterprise Asset Management core, Healthcare, Facilities, Operational Technology (OT) Asset Management, Data Center and Network Asset Management (DCNAM), and Providers. It also includes guidance on activation, AI capabilities, and enhanced workflows. ## Important Upgrade Information * Zurich introduced the **Asset put away** menu in the ServiceNow Agent app, with upgrade scripts managing customized navigation bars. * The Australia release contains no specific upgrade fixes but builds upon Zurich features with enhancements and new AI-driven workflows. * Activation requires installing relevant EAM applications from the ServiceNow Store, including dependent modules for healthcare, facilities, OT, DCNAM, and providers. ## Key Features Introduced (Zurich through Australia) * **Enterprise Catalog Categories:** Organize product catalog items into logical groups in the Service Catalog for easier request and location management. * **AI-Assisted Bulk Import:** Streamline importing enterprise models and assets by using AI-powered column/value mapping with real-time error feedback and reusable templates. * **Enhanced Import Templates:** Preconfigured, detailed templates simplify manual import scenarios with implementation guidance. * **Agentic Workflows:** Automate asset sourcing and repair instructions leveraging AI agents to improve efficiency in asset request fulfillment and troubleshooting. * **Unified Work Order Plans:** Manage complex asset-centric work tasks across assets, groups, or locations with reusable templates and mobile task updates. * **Expanded Asset Management:** Support for managing mission-critical enterprise and linear assets (e.g., telecommunications networks), multimedia production equipment, OT hardware, and comprehensive stockroom inventory. * **Asset Grouping and Dependency Mapping:** Organize assets hierarchically with visual dependency maps to better manage complex ecosystems. * **Condition and Calibration Management:** Define asset condition attributes and scoring templates, schedule evaluations, and remediate failed calibrations through linked work orders. * **Enhanced Inventory Auditing:** Streamlined audits covering hardware and enterprise assets---including consumables---with real-time scanning and location updates via mobile apps. * **ServiceNow Otto AI Platform:** New AI experience branding with licensing tiers (Foundation, Advanced, Prime), supporting generative AI skills, agentic workflows, and autonomous actions. * **Granular Admin Roles:** Replace broad admin privileges with specific roles for better security and access control. * **Asset Movement and Receiving:** Use Asset put away feature to track asset movement from receiving bay to stockroom location; unified asset receiving process across multiple workspaces supports bulk imports and validations. ## Changes and Enhancements * Renaming of navigation and form items for clarity, such as "Product catalogs" to "Product catalog items" and "Shipment asset" table label updated to "Shipment line." * Introduction of inventory availability tabs showing replacement assets and purchase lead times directly on asset forms. * Work orders now support multiple assets and asset groups, with new shutdown and startup work types to manage asset lifecycle events. * Improved recall process with acknowledgment tasks and dedicated tabs for enterprise recalls. * Additional columns in bulk import templates to support OT entity identification and parent asset relationships. ## Deprecations * Legacy AI models replaced with Now LLM Service Gemma 4, offering updated industry-leading models with governance by ServiceNow. * Old import templates for enterprise models and assets replaced by seeded import templates for consistency and ease of use. * Deprecated classification column in enterprise good models replaced by new classification code in product model table. ## Activation and Installation Install Enterprise Asset Management and dependent applications via the ServiceNow Store. Specific apps for healthcare, facilities, OT, DCNAM, providers, and expanded model/asset classes are separately available. Refer to the ServiceNow Store for entitlement and version history details. ## Additional Information * **Browser and Accessibility:** No new browser requirements; dark theme option introduced with the Coral theme enhances readability and user experience. * **Localization:** No new localization updates noted. * **Stockroom and Field Service Management:** Audit personal stockroom assets with granular audit roles; improved FSM support via mobile apps. ## What You Can Expect Upgrading to Australia enhances your Enterprise Asset Management capabilities through AI-driven automation, improved inventory and asset lifecycle management, better operator workflows, and refined administrative controls. You will experience streamlined bulk imports, unified audit processes, enriched work order management, and comprehensive reporting to optimize asset performance and availability. The Consolidated page of all release notes for Enterprise Asset Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Enterprise Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Enterprise Asset Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-enterpriseassetmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Starting with Zurich release, a new menu, Asset put away, has been added to the ServiceNow Agent app navigation bar. When upgrading to the Zurich release, a fix script identifies whether the ServiceNow Agent app navigation bar was customized and takes the necessary action. * If the navigation bar wasn't customized before the upgrade, a new Asset put away icon () is included in the navigation bar * If the navigation bar was customized before the upgrade, two navigation bars appear: Customized old IT Asset Management and IT Asset Management. The new icon appears in the IT Asset Management navigation bar. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Enterprise Asset Management. {#dfrn3-enterpriseassetmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Create enterprise catalog categories](https://www.servicenow.com/docs/access?context=create-product-catalog-category-eam&family=zurich&ft:locale=en-US) : Create and manage enterprise catalog categories for the Service Catalog. Catalog categories help you organize related product catalog items into logical groupings within the Service Catalog. You can then use these groupings to locate and request product catalog items more intuitively and efficiently. [Bulk import enterprise models and assets by using AI-assisted import](https://www.servicenow.com/docs/access?context=importing-data-ai-eam&family=zurich&ft:locale=en-US) : Streamline the bulk import process for your enterprise models and assets by using AI-assisted import. AI-assisted import automatically analyzes the external model and asset data that you upload into your ServiceNow instance. It then uses AI-powered column and value mappings to automatically align this data with ServiceNow table fields and values, eliminating the need for manual mapping. You can save your completed mappings as templates, further simplifying the import process across future imports. AI-assisted import also provides real-time feedback that helps you identify and resolve errors before you import any data. With AI-assisted import, you can reduce the time and effort that you spend on importing your enterprise models and assets. [Import enterprise models and assets through enhanced seeded templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=zurich&ft:locale=en-US) : Use enhanced seeded templates to manually import enterprise models and assets into your ServiceNow instance. Each template is preconfigured for a specific import scenario and includes a detailed implementation aid, providing immediate guidance on the fields and formatting required for a successful import. [Install the Enterprise Asset Management application from the Admin Home page](https://www.servicenow.com/docs/access?context=install-eam-admin-home-page&family=zurich&ft:locale=en-US) : Install the Enterprise Asset Management application or any Enterprise Asset Management dependent applications from the Admin Home page. The Admin Home page provides an overview of each application that you're entitled to install and configure. [Manage mission-critical enterprise assets and linear assets for telecommunications networks](https://www.servicenow.com/docs/access?context=eam-dcnam&family=zurich&ft:locale=en-US) : Use the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application to track and manage mission-critical facility-based enterprise assets and linear assets for telecommunications networks. Get a comprehensive view of these assets throughout their life cycles so that you can help optimize their performance and improve their longevity. [Fulfill Return Merchandise Authorization (RMA) requests as a Device as a Service (DaaS) provider, vendor, or manufacturer](https://www.servicenow.com/docs/access?context=eam-providers&family=zurich&ft:locale=en-US) : Use the Enterprise Asset Management for Providers application to fulfill the RMA requests that you receive from customers as a DaaS provider, vendor, or manufacturer. The application adds support for RMA response orders, which enable you to track and manage the process of repairing or replacing defective assets for your RMA requests. The application also adds support for inbound asset orders, which enable you to track and manage the process of providing assets for your RMA requests. By managing these orders from a consolidated location, you can streamline your operations and improve efficiency. [Organize your assets into hierarchical asset groups to manage your complex asset ecosystems](https://www.servicenow.com/docs/access?context=asset-groups-eam&family=zurich&ft:locale=en-US) : Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see all the subgroups and assets within each asset group. [Inspect the condition of enterprise assets to determine their health and ensure reliability](https://www.servicenow.com/docs/access?context=asset-conditions-eam&family=zurich&ft:locale=en-US) : Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to calculate asset condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset condition outcomes on dashboards across your organization. [Optimize your operations with asset performance reports](https://www.servicenow.com/docs/access?context=eam-asset-dboard&family=zurich&ft:locale=en-US) : Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability according to ISO standards. [Monitor supply and demand of assets in a stockroom with detailed inventory reports](https://www.servicenow.com/docs/access?context=manage-stockroom-inventory-reports&family=zurich&ft:locale=en-US) : Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you: * Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance * Quickly identify shortages and align current demand in your stockroom with both current and incoming supply * Analyze the supply to meet open demand across all stockrooms or locations [Achieve faster diagnostics and enhanced maintenance efficiency with standardized failure and resolution codes](https://www.servicenow.com/docs/access?context=failure-resolution-codes-eam&family=zurich&ft:locale=en-US) : Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it. [Manage OT hardware models and assets in the OT Asset Workspace](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=zurich&ft:locale=en-US) : Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release: * Bulk import * Asset reclamation * Advanced Shipment Notification (ASN) * Asset audits * Total Cost of Ownership (TCO) * Lease contract * Risk * Resale * Loaner * Move * Recall * Stock rule [Remediate unsuccessful enterprise asset calibrations](https://www.servicenow.com/docs/access?context=remediate-unsuccessful-enterprise-asset-calibration&family=zurich&ft:locale=en-US) : Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an appropriate work order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that asset, the original work order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability. [Measure calibration tolerance conformance by using additional value types](https://www.servicenow.com/docs/access?context=add-calibration-attributes-enterprise-model&family=zurich&ft:locale=en-US) : Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define: * Range * Less than * Greater than In addition, use the True/False value type to assess the qualitative elements of your calibrations. [Manage unique identifiers for enterprise assets using CI identification rules](https://www.servicenow.com/docs/access?context=create-asset-eam&family=zurich&ft:locale=en-US) : Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial number, and MAC address, that uniquely identify the asset. [Drop off and receive assets at a stockroom by using the ServiceNow Mobile Agent application](https://www.servicenow.com/docs/access?context=manage-dropoff-mobile-agent&family=zurich&ft:locale=en-US) : Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow® Mobile Agent application. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop off task using the Mobile Agent application. Note: Starting with the Xanadu release, you could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose. [Receive shipment assets at a stockroom through the streamlined and unified receiving process](https://www.servicenow.com/docs/access?context=stockroom-receiving-eam&family=zurich&ft:locale=en-US) : Receive assets from any workflow directly at the stockroom using the unified receiving functionality in the following workspaces: * Enterprise Asset Workspace * OT Asset Workspace * Medical Asset Workspace * Facility Asset Workspace This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also improves. You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as needed, and performs comprehensive validations. [Track asset movement from the receiving bay to an aisle-space in the stockroom](https://www.servicenow.com/docs/access?context=managing-inventory-by-putting-away-asset-eam&family=zurich&ft:locale=en-US) : Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset Workspace or ServiceNow Agent application. | | Australia | [Create enterprise catalog categories](https://www.servicenow.com/docs/access?context=create-product-catalog-category-eam&family=australia&ft:locale=en-US) : Create and manage enterprise catalog categories for the Service Catalog. Catalog categories help you organize related product catalog items into logical groupings within the Service Catalog. You can then use these groupings to locate and request product catalog items more intuitively and efficiently. [Bulk import enterprise models and assets by using AI-assisted import](https://www.servicenow.com/docs/access?context=importing-data-ai-eam&family=australia&ft:locale=en-US) : Streamline the bulk import process for your enterprise models and assets by using AI-assisted import. AI-assisted import automatically analyzes the external model and asset data that you upload into your ServiceNow instance. It then uses AI-powered column and value mappings to automatically align this data with ServiceNow table fields and values, eliminating the need for manual mapping. You can save your completed mappings as templates, further simplifying the import process across future imports. AI-assisted import also provides real-time feedback that helps you identify and resolve errors before you import any data. With AI-assisted import, you can reduce the time and effort that you spend on importing your enterprise models and assets. [Import enterprise models and assets through enhanced seeded templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=australia&ft:locale=en-US) : Use enhanced seeded templates to manually import enterprise models and assets into your ServiceNow instance. Each template is preconfigured for a specific import scenario and includes a detailed implementation aid, providing immediate guidance on the fields and formatting required for a successful import. [Install the Enterprise Asset Management application from the Admin Home page](https://www.servicenow.com/docs/access?context=install-eam-admin-home-page&family=australia&ft:locale=en-US) : Install the Enterprise Asset Management application or any Enterprise Asset Management dependent applications from the Admin Home page. The Admin Home page provides an overview of each application that you're entitled to install and configure. [Automate enterprise asset sourcing by using an agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-eam-help-manage-enterprise-asset-requests-workflow&family=australia&ft:locale=en-US) : Use the help manage enterprise asset requests agentic workflow to automate the process of sourcing assets for your enterprise asset requests. The workflow uses AI agents to fulfill these requests by allocating assets from local stockrooms, creating transfer orders to move assets between stockrooms, or generating purchase orders for the requested assets. [Automatically generate instructions for enterprise asset repairs by using an agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-eam-help-repair-enterprise-assets-workflow&family=australia&ft:locale=en-US) : Use the help repair enterprise assets agentic workflow, which is driven by AI agents, to automatically generate step-by-step troubleshooting, diagnostics, and repair instructions for your enterprise asset repairs in real time. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Define, schedule, and track complex asset-centric work tasks through work order plans](https://www.servicenow.com/docs/access?context=manage-work-order-plans&family=australia&ft:locale=en-US) : Manage complex asset-centric work tasks with unified work order plans that can be applied across assets, asset groups, or locations. The work order plans offer the following benefits: * Save work order plans as reusable templates for use across assets. * Organize sequential operations---shutdowns, safety inspections, calibrations, asset conditions, and restarts---using the structured playbook. * Assign, schedule, and track work order tasks for technicians within the playbook. * Enable technicians to receive assigned work order tasks and update task status through the ServiceNow Mobile Agent application. [Manage multimedia production equipment models and assets](https://www.servicenow.com/docs/access?context=create-model-eam&family=australia&ft:locale=en-US) : Create, track, and manage multimedia production equipment models and assets in the Enterprise Asset Workspace. Get a comprehensive view of these models and assets so that you can manage them effectively throughout their life cycles. [Replace broad admin checks with granular admin roles and ACL updates](https://www.servicenow.com/docs/access?context=installed-with-eam&family=australia&ft:locale=en-US) : Manage admin access precisely with granular admin roles. Instead of giving full admin privileges to the users, you can assign specific roles based on the tasks they perform. [Enhanced and unified enterprise asset inventory auditing experience](https://www.servicenow.com/docs/access?context=audit-eam-assetinventory&family=australia&ft:locale=en-US) : Streamline and improve your inventory auditing experience with the enhanced and unified enterprise asset inventory process: * Initiate a single audit that covers both hardware and enterprise assets assigned to a specific location or stockroom, eliminating the need to switch between multiple workspaces. * Include consumable assets in the inventory audit to avoid asset shrinkage and ensure that inventory data remains accurate. * The ServiceNow Agent app features selectable audit results, enabling you to view a real-time list of all scanned assets. * When new assets are identified during the single scan audit, essential information is collected in real time through the ServiceNow Agent app to initiate asset creation. * Scanned asset locations are automatically updated to reflect their precise aisle, space, or sub location during the audit, supporting the accuracy and quality of inventory records. [Stockroom audit support for Field Service Management](https://www.servicenow.com/docs/access?context=stockroom-audit-access-eam&family=australia&ft:locale=en-US) : Audit personal stockroom assets as an FSM field agent using the ServiceNow Agent mobile application. Access is controlled through new granular audit roles. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Enterprise Asset Management features. {#dfrn3-enterpriseassetmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Product catalogs menu item : In the navigation panel of the Admin center view, the Product catalogs menu item has been renamed to Product catalog items. [Shipment asset table label](https://www.servicenow.com/docs/access?context=view-enterprise-asset-shipments&family=zurich&ft:locale=en-US) : Starting from the Enterprise Asset Management version 9.1.0, the Shipment asset \[sn_itam_common_m2m_shipment_asset\] table label has been renamed to Shipment line \[sn_itam_common_m2m_shipment_asset\]. [Shipment quantity field on the Shipment Details form](https://www.servicenow.com/docs/access?context=view-enterprise-asset-shipments&family=zurich&ft:locale=en-US) : Starting from Enterprise Asset Management version 9.1.0, a new field Shipment quantity has been added to the Shipment Details form. The Shipment quantity field displays the quantity of assets shipped for the shipment record. [Enterprise Asset Management demo data migration](https://www.servicenow.com/docs/access?context=install-eam-demo-data&family=zurich&ft:locale=en-US) : All Enterprise Asset Management demo data has migrated from the Enterprise Asset Management application to either the EAM Demo Data application or Indoor Mapping for Assets application. The EAM Demo Data application contains all Enterprise Asset Management demo data except for indoor mapping-related demo data, which is now included in the Indoor Mapping for Assets application. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Asset performance dashboard in the Asset analytics view](https://www.servicenow.com/docs/access?context=eam-asset-dboard&family=zurich&ft:locale=en-US) : The Asset performance dashboard in the Asset analytics view of the Enterprise Asset Workspace includes scorecards for Availability, Mean time to repair device (MTTR), and Mean time between failures (MTBF). The Asset availability and related KPIs report and the Asset total time spent report are displayed in the contextual sidebar of the asset form. [Stock orders and Transfer orders tabs for stock rules in Enterprise Asset Workspace](https://www.servicenow.com/docs/access?context=create-eamstockrules&family=zurich&ft:locale=en-US) : The Stock orders tab on a stock rule shows all the stock orders that were created using that specific stock rule. The Transfer orders tab on a stock rule lists all the transfer orders that were generated using that particular stock rule. [Inventory availability tab on the asset form in the Enterprise Asset Workspace](https://www.servicenow.com/docs/access?context=identify-inventory-availability-eam&family=zurich&ft:locale=en-US) : The Inventory availability tab on the asset form lists all available replacement assets and parts or their substitutes in local and remote stockrooms. The Purchase lead time column displays the average number of days that it would take to procure a new asset through a new purchase order. [Failure and resolution list in the Admin center](https://www.servicenow.com/docs/access?context=manage-failure-res-codes-eam&family=zurich&ft:locale=en-US) : The Failure and resolution list in the Admin center of the Enterprise Asset Workspace provides options to create, update, and import failure and resolution codes. [Failure code and Resolution code fields on repair order task forms](https://www.servicenow.com/docs/access?context=troubleshoot-eam-assets-for-repair&family=zurich&ft:locale=en-US) : The Failure code and Resolution code fields appear on repair order task forms. As an asset technician, you can do the following: * On the Troubleshoot asset task form, select a predefined code in the Failure code field. * On the Repair asset task form, select predefined codes in both the Failure code and Resolution code fields. * On the Evaluate asset task form and the Repair order line form, only view the failure code and resolution code selected in the previous tasks. [Location field on the work order and work order task forms for linear assets](https://www.servicenow.com/docs/access?context=create-eam-work-order&family=zurich&ft:locale=en-US) : For a linear asset, the Location field on the work order and work order task forms in the Enterprise Asset Workspace shows a pencil icon (). Selecting this icon opens a map where you can select a marker location between the start and end markers. [Acknowledge Recall button and Enterprise Recall Tasks tab](https://www.servicenow.com/docs/access?context=acknowledge-recalled-assets-eam&family=zurich&ft:locale=en-US) : When an enterprise recall order is created in the Enterprise Asset Workspace, the Acknowledge Recall button appears. When you select this button, an Acknowledgment task is generated and listed under the Enterprise Recall Tasks tab to confirm whether you want to continue with the recall process. [Aisle and space field on the stockroom audit form](https://www.servicenow.com/docs/access?context=audit-eam-assetinventory&family=zurich&ft:locale=en-US) : When the audit is for a stockroom, the Aisle and space field appears on the audit form in the Enterprise Asset Workspace. [Custom Firmware CPE mapping in the Enterprise Asset Management Content Service](https://www.servicenow.com/docs/access?context=optin-cs-eam&family=zurich&ft:locale=en-US) : The Custom Firmware CPE mapping option enables you to opt in to the Enterprise Asset Management Content Service to improve the normalization process. The Exclude from content service option on the Custom firmware CPE mapping form enables you to exclude these transactions from being shared with the Content Service. [Columns for OT entity and Parent asset attribute in the bulk import templates](https://www.servicenow.com/docs/access?context=overview-bulk-import-eam&family=zurich&ft:locale=en-US) : The bulk import templates include the OT entity and Parent asset attribute columns. When the OT Asset Management application is activated, you can bulk import hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace only if the OT entity column is marked as TRUE. With the Parent asset attribute, you can choose to identify the parent of a child asset using either the asset tag, serial number, or MAC address. [OT entity column in the Advanced Shipment Notification template](https://www.servicenow.com/docs/access?context=asn-eam&family=zurich&ft:locale=en-US) : The Advanced Shipment Notification template includes the OT entity column. When this column is set to TRUE for hardware models, it creates OT hardware assets in the OT Asset Workspace. [Hardware Asset Reclamation Lines tab on OT hardware asset reclamation requests](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=zurich&ft:locale=en-US) : When a reclamation request for an OT hardware asset is created, a hardware reclamation request line is generated and displayed on the Hardware Asset Reclamation Lines tab in the OT Asset Workspace. [OT stock rule check box on the Stock rule form](https://www.servicenow.com/docs/access?context=create-eamstockrules&family=zurich&ft:locale=en-US) : The OT stock rule check box appears on the stock rule form only for hardware models in both the OT Asset Workspace and Enterprise Asset Workspace. However, only the OT asset manager can select or clear this check box in the OT Asset Workspace. The OT stock rule check box indicates whether the stock rule was created in the OT Asset Workspace. [Bulk import instructions for assets](https://www.servicenow.com/docs/access?context=overview-bulk-import-eam&family=zurich&ft:locale=en-US) : The Bulk import instructions option that appears on the contextual sidebar provides guidance on assigning a parent asset when importing assets in bulk. [Report table field values on the TCO comparative report](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=zurich&ft:locale=en-US) : The Report table field on the TCO comparative report shows the Hardware option in the OT Asset Workspace. [Renamed the Pick task required field in the Stockroom details form](https://www.servicenow.com/docs/access?context=enable-pick-task-for-stockroom-eam&family=zurich&ft:locale=en-US) : The Pick task required field in the Stockroom details form has been renamed Warehouse tasks required. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the Hardware Asset Workspace. | | Australia | Product catalogs menu item : In the navigation panel of the Admin center view, the Product catalogs menu item has been renamed to Product catalog items. [Now Assist to ServiceNow Otto® name change](https://www.servicenow.com/docs/access?context=ai-products&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Work order plan reports in the Work management view](https://www.servicenow.com/docs/access?context=work-management-overview-eam&family=australia&ft:locale=en-US) : The Work management view of the Enterprise Asset Workspace includes work order plan status and task reports. [Work order plan tabs in the Work management view](https://www.servicenow.com/docs/access?context=work-management-overview-eam&family=australia&ft:locale=en-US) : The Work management view of the Enterprise Asset Workspace includes two new tabs: * Work order plans- View existing work order plans and create plans * Work order plan templates- Access available templates and create reusable templates [Affected assets tab in work orders and work order tasks](https://www.servicenow.com/docs/access?context=work-management-overview-eam&family=australia&ft:locale=en-US) : The Affected assets tab provides a comprehensive view of all assets associated with a work order. When a work order includes an asset group, the tab lists every asset belonging to that group. [Multiple assets and asset groups in a work order](https://www.servicenow.com/docs/access?context=create-eam-work-order-task&family=australia&ft:locale=en-US) : A work order and work order task can now be created for asset groups in addition to individual assets. Additionally, the sn_eam.enterprise_asset_manager role can add more assets to tasks while they're in the draft stage. When technicians start the task, they can take action on all included assets. The Deploy Asset, Swap Asset, and Remove Asset actions within work order tasks support multiple assets and asset groups. [Shutdown and Startup work types](https://www.servicenow.com/docs/access?context=create-eam-work-order-task&family=australia&ft:locale=en-US) : The Shutdown and Startup work types available in the work order tasks enable you to manage asset shutdown and restart tasks. [Multiple calibration playbooks](https://www.servicenow.com/docs/access?context=complete-eam-work-order&family=australia&ft:locale=en-US) : When a calibration work order is created for multiple assets or an asset group, the system generates a separate calibration playbook for each asset in the Affected assets list. [Multiple condition lines](https://www.servicenow.com/docs/access?context=perform-condition-assessment-webui&family=australia&ft:locale=en-US) : When an asset condition work order is created for multiple assets or an asset group, the system generates a separate condition line for each asset in the Affected assets list. All condition lines must be evaluated before the work order can be completed. | [ ] ## Removed Between your current release family and Australia, some Enterprise Asset Management features or functionality were removed. {#dfrn3-enterpriseassetmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Enterprise Asset Management features or functionality were deprecated. {#dfrn3-enterpriseassetmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | Now LLM Service : Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Enterprise model and asset import templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=zurich&ft:locale=en-US) : Enterprise model and asset import templates that were previously generated from Enterprise Asset Management staging tables have been replaced with seeded import templates. The Classification (classification) column in the Enterprise good model \[sn_ent_model\] table has been deprecated and renamed as Classification (Deprecated). The data from this column is available in the new Classification (classification_code) column in the Product model \[cmdb_model\] table. | | Australia | Now LLM Service : Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Enterprise model and asset import templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=australia&ft:locale=en-US) : Enterprise model and asset import templates that were previously generated from Enterprise Asset Management staging tables have been replaced with seeded import templates. | [ ] ## Activation information Review information on how to activate Enterprise Asset Management. {#dfrn3-enterpriseassetmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install the following applications by requesting them from the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * OT Asset Management * Expanded Model and Asset Classes Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Enterprise Asset Management, Enterprise Asset Management for Healthcare, Operational Technology (OT) Asset Management, and Expanded Model and Asset Classes are available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install the following applications by requesting them from the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * Enterprise Asset Management for Facilities * OT Asset Management * Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) * Enterprise Asset Management for Providers * Expanded Model and Asset Classes Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: The following applications are available in the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * Enterprise Asset Management for Facilities * Operational Technology (OT) Asset Management * Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) * Enterprise Asset Management for Providers * Expanded Model and Asset Classes For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Enterprise Asset Management, such as specific requirements or compliance levels. {#dfrn3-enterpriseassetmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Organize related assets into hierarchical asset groups and subgroups to enable consolidated reporting, streamline maintenance workflows, and provide clear dependency mapping. * Create scalable templates to evaluate the condition of enterprise assets, which helps to detect issues early, optimize maintenance planning, and maximize asset lifespan. * Achieve operational efficiency by evaluating how effectively your assets are functioning and being used, through reports based on asset key performance indicators in the Asset analytics view. * Manage supply and demand originating from service locations or other stockrooms through local stock or distribution channels using the Inventory insights tab in the stockroom record. You can also compare multiple stockrooms at the same time. * Gain insights into asset failure reasons and resolution actions using the failure and resolution codes in the Enterprise Asset Workspace. See [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Streamline the enterprise asset request process by using the help manage enterprise asset requests agentic workflow. * Automatically generate troubleshooting, diagnostics, and repair instructions for your enterprise asset repairs by using the help repair enterprise assets agentic workflow. Early Availability * Streamline complex maintenance activities across assets, asset groups, or locations with unified work order plans. * Streamline inventory asset management with the expanded and efficient inventory auditing process. See [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&family=australia&ft:locale=en-US) for more information. | [ ]