--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Enterprise Service Management Foundation release notes for upgrades from Zurich to Australia # Combined Enterprise Service Management Foundation release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Enterprise Service Management Foundation release notes for upgrades from Zurich to Australia The Enterprise Service Management (ESM) Foundation release notes consolidate updates from the Zurich to Australia releases, providing ServiceNow customers with a comprehensive guide to new features, changes, and activation details. This foundation integrates the Core Business Suite with Simplified IT Service Management to create a unified, AI-enabled service delivery platform that spans multiple business functions including IT, HR, finance, legal, workplace services, and procurement. Show full answer Show less ## Key Features * **Unified Service Experience:** ESM Foundation eliminates service silos by offering a seamless experience for employees across various departments. * **AI-Driven Setup and Configuration:** The solution includes AI-guided setup, preset configurations, and a centralized implementation console, simplifying deployment and reducing the need for complex configurations. * **Cross-Functional Workflows:** Employee requests are efficiently routed across departments, enhancing collaboration and service delivery. ## Upgrade and Activation Details * **Upgrade Notes:** There are no updates, changes, removals, or deprecations specific to ESM Foundation between Zurich and Australia releases. * **Activation:** ESM Foundation is available through the ServiceNow Store, where customers can view all related apps and submit requests. For detailed information, customers should refer to the Core Business Suite and Simplified IT Service Management release notes. ## Additional Information * No new browser, accessibility, localization, or additional requirements were introduced between Zurich and Australia releases. * Customers are encouraged to review pre- and post-upgrade tasks as part of their upgrade planning. ## Benefits for ServiceNow Customers By upgrading to the Australia release of Enterprise Service Management Foundation, customers can expect a streamlined and integrated service management platform that reduces complexity, enhances employee experience, and supports AI-enabled automation. The combined capabilities empower organizations to manage service requests across multiple business units efficiently and effectively. Consolidated page of all release notes for Enterprise Service Management Foundation from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Enterprise Service Management Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Enterprise Service Management Foundation to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Enterprise Service Management Foundation. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&family=australia&ft:locale=en-US) : Enterprise Service Management Foundation brings together Core Business Suite and Simplified IT Service Management to create a comprehensive, AI-enabled service delivery platform. The integration eliminates service silos and provides employees with a unified experience for all their service needs across IT, HR, finance, legal, workplace services, and procurement. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Enterprise Service Management Foundation features. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Enterprise Service Management Foundation features or functionality were removed. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Enterprise Service Management Foundation features or functionality were deprecated. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Enterprise Service Management Foundation. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Enterprise Service Management Foundation is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). For more details on the individual products, see [Core Business Suite release notes](https://www.servicenow.com/docs/access?context=cbs-rn&family=australia&ft:locale=en-US) and [Simplified IT Service Management release notes](https://www.servicenow.com/docs/access?context=ai-native-it-service-desk-rn&family=australia&ft:locale=en-US). Important: Enterprise Service Management Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Enterprise Service Management Foundation, such as specific requirements or compliance levels. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Enterprise Service Management Foundation we have noted them here. {#dfrn3-enterpriseservicemanagementfoundation-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Provide streamlined service request experience across business units by leveraging the capabilities of Core Business Suite along with the Simplified IT Service Management in the ESM Foundation solution. * Deploy with AI-driven guided setup, preset configurations, and a centralized implementation console that eliminates the need for complex configuration procedures. * Deliver cross-functional workflows that route employee queries across departments. See [Enterprise Service Management Foundation](https://www.servicenow.com/docs/access?context=esm-foundation&family=australia&ft:locale=en-US) for more information. | [ ]