--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Event Management release notes for upgrades from Zurich to Australia # Combined Event Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Event Management Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with a comprehensive summary of the new features, changes, deprecations, and important upgrade information for Event Management from the Zurich release family to Australia. It is designed to help you prepare for and smoothly execute your upgrade by highlighting key enhancements and considerations for Event Management functionality, integration capabilities, and user experience improvements. Show full answer Show less ## Key Features * **Centralized ITOM AIOps Configuration Center:** Introduced in Zurich version 26.11.0, this hub centralizes management of AIOps settings, enhancing integration with monitoring tools and operational efficiency. * **Recommended Dashboards Category:** A new category added to AIOps 360 Overview and related dashboards to easily identify ITOM-approved dashboards. * **Incident Creation Delay:** Ability to add delays before incidents are created from alerts to reduce noise by auto-closing resolved alerts. * **Enhanced Integration Support:** Support for multiple AWS account subscriptions forwarding events to a centralized SNS topic, and new metric connectors for Dynatrace, Datadog, and Kafka enable seamless metric ingestion and anomaly detection via the Integrations Launchpad. * **ITOM Event Management Guided Setup:** Introduced in version 27.2.1 to help admins efficiently install and configure Event Management with a task sequence. * **Improved Live Updates in Service Operation Workspace Lists:** Toggle switch to enable/disable automatic alert updates, with user preference persistence. * **New Dependency View for Alerts:** Provides visual access to alert dependencies and CI topology from multiple UI locations. * **Batch Alert Response and Grouping Enhancements:** Respond to multiple alerts simultaneously in Express List, view linked alerts in alert groups, and utilize mixed alert grouping combining CMDB-based and tag-based strategies to reduce alert noise. * **AIOps 360 Overview Dashboard:** Delivers actionable insights on alert handling, service health, and automation impact for smarter decision-making. * **Application Service Filtering:** Allows filtering of application services used in impact calculations for focused analysis. * **Unified Alert Grouping:** Combines Health Log Analytics and Event Management alerts for higher compression and improved alert quality. * **Explicit Node-Based Control for CI Binding:** Enhances accuracy and reliability of alert-to-CI binding with configurable node field usage and updated mapping logic. * **Coral Theme Enhancements:** Updated default UI theme with improved accessibility, modern visuals, dark mode improvements, and subtle animations across portals, web, and mobile. * **Automated Regex Generation:** Simplifies event field extraction into alert fields, reducing manual effort and improving accuracy. * **OAuth Authentication for Kafka Connector:** Added secure OAuth support to avoid static credential management. * **Support for SCOM 2025:** Ensures compatibility for alert collection and Metric Intelligence integration with the latest SCOM version. ## Key Changes * Group automation enhancements now support grouping by impacted service instances and log properties, with improved test automation details for better grouping validation. * Validation of Configuration Item (CI) identification within Enrich automation to ensure accurate alert-to-CI matching. * Live alert list updates in Service Operation Workspace Lists are now controlled via a new property in the `sysuxlist` table rather than the deprecated `emalertlistsautorefresh` table. * Event Management connector upgrades deprecate unused V1 connector definitions. * The vRealize event connector replaces deprecated XML APIs with JSON-based APIs to maintain future compatibility. * Alert Clustering Definitions (ACD) have been deprecated and replaced by Alert Automation in Service Operations Workspace, with full feature parity retained. * The Service Management Dashboard is deprecated and no longer available for new activation. ## Upgrade and Activation Considerations * Before upgrading to Australia, review and complete recommended pre- and post-upgrade tasks to ensure a smooth transition. * Event Management activation requires enabling the Event Management plugin (`com.glideapp.itom.snac`), available through the ServiceNow Store. * Integration setup is accelerated with the Unified Launchpad store app and guided integration creation support. * ServiceNow Store apps such as Event Management, Integrations Launchpad, Express List, Alert Automation, and Service Operations Workspace are updated regularly; review store version details for compatibility. ## Additional Information * No specific new browser requirements, accessibility updates, or localization changes were introduced between Zurich and Australia releases. * If no updates were applicable for a release in a particular family, this is explicitly noted to help you focus on relevant changes. ## Practical Benefits for ServiceNow Customers * Improved operational efficiency and alert noise reduction through smarter alert grouping and automated incident handling. Consolidated page of all release notes for Event Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Event Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Event Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-eventmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Event Management. {#dfrn3-eventmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Centralized management with the ITOM AIOps configuration center](https://www.servicenow.com/docs/access?context=itom-aiops-conf-center&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, the ITOM AIOps configuration center provides a centralized hub to manage AIOps settings, helping you integrate monitoring tools, optimize alerts, metrics, and logs, and manage services, dashboards, teams, and authorizations for improved visibility and operational efficiency. [Added Recommended category for AIOps 360 Overview dashboards](https://www.servicenow.com/docs/access?context=aiops-360-overview-dashboard&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, added a Recommended category to all officially released dashboards, such as the AIOps 360 Overview dashboard and the AIOps Value Realization dashboard. The category helps you easily identify and access ITOM-approved dashboards. [Add a delay for incident creation from alerts](https://www.servicenow.com/docs/access?context=esc-notify-alert-sow-itom&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, you can add a delay in Respond Automation before incidents are created from alerts. This enables alerts to auto-close if resolved, and it helps to reduce unnecessary incident creation. [Added support for multiple subscriptions of AWS account](https://www.servicenow.com/docs/access?context=aws-events-transform-script&family=zurich&ft:locale=en-US) : Starting in version 2.17.1, added support to enable multiple member accounts to forward CloudWatch/EventBridge events to a centralized account, where a single SNS topic delivers them to the ServiceNow Event Ingestion endpoint. This reduces manual setup from multiple configurations to one and cuts onboarding effort by up to 90%. [Configure Dynatrace metric connector from Integrations Launchpad](https://www.servicenow.com/docs/access?context=configure-dynatrace-metric-pull-connector&family=zurich&ft:locale=en-US) : Starting in version 2.17.1, you can use the Dynatrace metric connector from the Integrations Launchpad to bring metrics from Dynatrace into ServiceNow Metric Intelligence for visualization, enrichment, dynamic thresholds, and anomaly detection. [\[Placeholder link text to key configure-datadog-connector\]](https://www.servicenow.com/docs/access?context=configure-datadog-connector&family=zurich&ft:locale=en-US) : Starting in version 2.17.1, you can use the out-of-the-box Datadog metric connector to integrate Datadog metrics with ServiceNow Metric Intelligence, enabling anomaly detection, metric visualization, enrichment, and correlation of metric anomalies with events and log alerts. [\[Placeholder link text to key configure-kafka-metrics-connector\]](https://www.servicenow.com/docs/access?context=configure-kafka-metrics-connector&family=zurich&ft:locale=en-US) : Starting in version 2.17.1, you can use the new Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence for real-time monitoring, anomaly detection, and alerting. ITOM [\[Placeholder link text to key c_EM\]](https://www.servicenow.com/docs/access?context=c_EM&family=zurich&ft:locale=en-US) guided setup : Starting in 27.2.1, introduced ITOM Event Management guided setup, providing a sequence of tasks that help you install and get started with Event Management efficiently. [Live updates functionality has been updated in the Service Operation Workspace Lists.](https://www.servicenow.com/docs/access?context=configure-alert-list-autofresh-settings&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, a new toggle switch allows users to enable or disable live updates. When the toggle is set to on, alerts are updated automatically. When the toggle is set to off, a badge displays the number of available updates until the page is refreshed manually. The setting is saved for future logins by the same user. [Explore the new Dependency view for an alert](https://www.servicenow.com/docs/access?context=dependency-maps&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, explore the new Dependency view for an alert. Access maps from the following locations: * in the preview panel, in the Configuration item section for the CI topology * in the Utilities panel of the alert record * in the action drop-down menu * in the Core UI alert form [Respond to multiple alerts in Express List](https://www.servicenow.com/docs/access?context=bulk-alert-response-express-list&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, run response actions on multiple alerts at the same time in Express List. [View links between alerts in new alert groups in Express List®](https://www.servicenow.com/docs/access?context=el-link-view&family=zurich&ft:locale=en-US). : Starting in version 26.9.0, investigate alert group details and visualize connections through Link View in Express List®, now available for log analytics-based alert groups and mixed alert groups. [Anomaly information for log analytic based alerts and metric intelligence alerts in preview panel in Express List®.](https://www.servicenow.com/docs/access?context=view-anomaly-alert-display&family=zurich&ft:locale=en-US) : Starting in version 26.9.0, review visualizations for anomaly information in log analytic-based alerts and metric intelligence alerts in the preview panel in Express List\[var.express-reg-tm\]. [Configure new property for automatic resume of the live list updates following a pause, and configure time ranges in Express List®](https://www.servicenow.com/docs/access?context=express-list&family=zurich&ft:locale=en-US) : Starting in version 26.9.0, admins gain the ability to configure the amount of time until the live list updates resume, after being paused in Express List®. Admins are also able to customize the time range options displayed in Express List®, such as the default time range. [Mixed alert grouping](https://www.servicenow.com/docs/access?context=alert-group-use-cases&family=zurich&ft:locale=en-US) : Combine CMDB-based and tag-based alert grouping strategies into cohesive groups that reduce noise, enabling faster and more effective response. [AIOps 360 overview dashboard](https://www.servicenow.com/docs/access?context=aiops-360-overview-dashboard&family=zurich&ft:locale=en-US) : Gain actionable insights with a 360-degree dashboard that showcases product value, tracks operational efficiency, and highlights automation impact. Monitor alert handling, service health, and AIOps outcomes to drive smarter, faster decisions across IT operations. [Mixed alert grouping in Service Operations Workspace](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=zurich&ft:locale=en-US) : Choose how you want to group alerts from the Criteria Type field. Use the Related CIs option to combine CMDB-based and tag-based alert grouping. [Application services for impact calculation](https://www.servicenow.com/docs/access?context=c_EMImpactCalculation&family=zurich&ft:locale=en-US) : Filter the application services to be considered in impact calculation for focused and accurate results. [Metric connector in Integrations Launchpad](https://www.servicenow.com/docs/access?context=configure-metric-pull-connector&family=zurich&ft:locale=en-US) : Configure metric pull connectors to automate data retrieval and seamlessly integrate external metrics for efficient monitoring. | | Australia | [Unified alert grouping across Event Management and HLA](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=australia&ft:locale=en-US) : Improve alert quality, reduce noise, and achieve higher compression to act faster on issues by grouping Health Log Analytics and Event Management alerts. [Explicit node-based control for CI binding](https://www.servicenow.com/docs/access?context=enrich-alert-sow-itom&family=australia&ft:locale=en-US) : Increase binding accuracy and reliability and improve alert-to-CI binding with explicit node-based control, configurable node-field usage, enhanced mapping logic, and backward-compatible updates. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Event Management features. {#dfrn3-eventmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Support for OAuth authentication method in Kafka connector](https://www.servicenow.com/docs/access?context=configure-kafka-consumer-connector&family=zurich&ft:locale=en-US) : Starting in version 2.17.1, you can use OAuth authentication with the Kafka connector, enabling you to securely connect and manage access without storing or sharing static credentials. [Support for SCOM 2025 version](https://www.servicenow.com/docs/access?context=t_EMConfigureSCOMConnector&family=zurich&ft:locale=en-US) : Starting in version 2.17.1, you can now check SCOM 2025 compatibility with the current code, ensuring that the connector setup, alert collection, and Metric Intelligence data ingestion work seamlessly with the latest SCOM release. This helps maintain integration reliability, reduces configuration errors, and ensures smooth upgrade readiness. [Group automation enhancements](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, group automation now supports grouping by impacted service instances and related log properties, with enhanced test automation details for better visibility. These updates enable more effective analysis of alert correlations and more accurate validation of grouping logic.The updated Test Automation section provides detailed insights into alert groups, including total alerts, description, grouping category, node, and time, with support for sorting by grouping type. [Validate CI identification in Enrich automation](https://www.servicenow.com/docs/access?context=enrich-alert-sow-itom&family=zurich&ft:locale=en-US) : Starting in version 26.11.0, you can ensure CI attributes are present in the Additional info field of the alert for accurate matching and test CI identification on sample events. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Automated regex generation](https://www.servicenow.com/docs/access?context=esc-notify-alert-sow-itom&family=zurich&ft:locale=en-US) : Effortlessly extract event field content into alert fields with automated regex generation, reducing manual effort and improving accuracy. [Group automation](https://www.servicenow.com/docs/access?context=group-alert-sow-itom&family=zurich&ft:locale=en-US) : Added the Criteria Type field, enabling you to choose how alerts are grouped. | | Australia | Coral theme : The Coral theme has been improved to enhance usability across web, mobile, and portal experiences that use Next Experience and Core UI: * A fully overhauled color system for smoother gradients and better contrast. * Softer outlines and more rounded components for a modern, accessible look. * A significantly improved dark mode with deeper blue tones for reduced eye strain. * New AI gradient styles and subtle animations to highlight intelligent features. * Smarter focus behavior that reduces visual clutter for mouse users. | [ ] ## Removed Between your current release family and Australia, some Event Management features or functionality were removed. {#dfrn3-eventmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Event Management features or functionality were deprecated. {#dfrn3-eventmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The "em_alert_lists_auto_refresh" table no longer controls live alert list updates in the Service Operation Workspace Lists. Use the new property, table sys_ux_list, to turn on and off live incoming alert updates. * Event Management connector: Deprecate unused V1 connector definitions during Event Management connector upgrades. * vRealize connector: Enhance the vRealize event connector by replacing the deprecated XML API with a JSON-based API, ensuring compatibility with future versions. | | Australia | * Alert Clustering Definitions (ACD) have been deprecated and fully replaced by Alert Automation in Service Operations Workspace. All existing configurations remain supported with full feature parity. * Service Management Dashboard is now deprecated and no longer supported or available for new activation. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base. | [ ] ## Activation information Review information on how to activate Event Management. {#dfrn3-eventmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see [Request Event Management](https://www.servicenow.com/docs/access?context=t_EMActivatePlugin&family=zurich&ft:locale=en-US). Important: Event Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see [Request Event Management](https://www.servicenow.com/docs/access?context=t_EMActivatePlugin&family=australia&ft:locale=en-US). Important: Event Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Event Management, such as specific requirements or compliance levels. {#dfrn3-eventmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Event Management we have noted them here. {#dfrn3-eventmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Combine the strengths of CMDB-based and tag-based strategies to create mixed alert groups that reduce noise and reveal clearer, actionable insights. * Effortlessly extract event field content into alert fields with automated regex generation, reducing manual effort and improving accuracy. * Gain actionable insights with AIOps 360-degree overview dashboard to showcase product value. * Accelerate integration setup with seamless installation via the Unified Launchpad store app, guided support for creating integrations, and enhanced observability with the new Service Observability filter. See [Event Management](https://www.servicenow.com/docs/access?context=c_EM&family=zurich&ft:locale=en-US) or [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=zurich&ft:locale=en-US) for more information. | | Australia | * Streamline Event Management setup with the new AI-guided Implementation Planner, helping admins configure ITOM AIOps faster and more accurately. * Enable smarter alert grouping based on CMDB service relationships, with thresholds and seed prerequisites to reduce noise and improve operational efficiency. * Enhance alert grouping by unifying Health Log Analytics and Event Management alerts, helping you reduce noise and act on alerts with greater confidence. * Support OpenTelemetry (OTel) metrics through the MID Server API to simplify metric ingestion and enhance anomaly detection capabilities. [ServiceNow Store updates for Event Management and Service Operations Workspace](https://store.servicenow.com/store/apps?q=ITOM) : Some apps are updated monthly or quarterly via the ServiceNow Store. For information about cumulative release notes and compatibility information, see the ServiceNow Store version details: * [Event Management](https://store.servicenow.com/store/app/e1a9af221b246a50a85b16db234bcbcb#releaseNotes) * [Integrations Launchpad](https://store.servicenow.com/store/app/a21ae3e21b246a50a85b16db234bcb4d#releaseNotes) * [Express List](https://store.servicenow.com/store/app/98e8672e1be06a50a85b16db234bcb52#releaseNotes) * [Alert Automation](https://store.servicenow.com/store/app/98e8672e1be06a50a85b16db234bcb52#releaseNotes) * [Service Operations Workspace (SOW) for ITOM](https://store.servicenow.com/store/app/98e8672e1be06a50a85b16db234bcb52#releaseNotes) See [Event Management](https://www.servicenow.com/docs/access?context=c_EM&family=australia&ft:locale=en-US) or [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=australia&ft:locale=en-US) for more information. | [ ]