--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Field Service Management release notes for upgrades from Zurich to Australia # Combined Field Service Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the upgrade from the Zurich release family to the Australia release for Field Service Management (FSM). It provides a comprehensive summary of new features, changes, removals, deprecations, and important upgrade considerations. The notes focus on ensuring a smooth transition while highlighting enhancements and necessary pre- and post-upgrade steps. Show full answer Show less ## Important Upgrade Information * **Google Maps API Update:** As of March 1, 2025, the Google Places API, Directions API, and Distance Matrix API are legacy services. The Zurich release and Dispatcher Workspace version 8.0 include support for the newer Places API (New) and Routes API. To avoid issues, enable these new APIs in the Google Cloud Platform Console before upgrading. * **Activation:** FSM is active by default as a ServiceNow AI Platform feature in both Zurich and Australia releases, requiring no manual activation. ## New Features No new features were introduced specifically between Zurich and Australia releases for Field Service Management. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations in FSM functionality between Zurich and Australia releases. ## Highlighted Enhancements in Australia Release * **Mobile Productivity:** Field Service Managers can now perform their work from anywhere using the Field Service Manager Mobile app, enhancing flexibility and responsiveness. * **Scheduling Improvements:** * Allow overbooking in priority cases. * Consider holidays at the territory level during scheduling. * Enable flexible sourcing for work and travel times. * Manage task dependencies with advanced lead-time management when scheduling or rescheduling appointments. * Determine appointment availability using territory-based APIs without needing specific contact or location data. * View detailed run summaries in Schedule Optimization to understand scheduling evaluations, including objectives, constraints, travel modes, and assignment outcomes. * **ServiceNow Store:** FSM features and activation plugins are now available through the ServiceNow Store application for easier access and management. ## Additional Notes * No updates were noted for browser requirements, accessibility, localization, or additional system requirements between Zurich and Australia releases. * Zurich introduced capabilities such as aggregated agent scheduling for resource optimization, task flagging and assignment assistance from the Work Order Task page, and real-time schedule adjustments for priority tasks and other dynamic events. ## Practical Impact for ServiceNow Customers Upgrading to Australia will maintain existing FSM functionality while providing enhanced mobile capabilities, more flexible and intelligent scheduling options, and improved integration with Google Maps APIs. Customers should ensure Google API updates are addressed pre-upgrade and leverage the new scheduling and mobile features to increase operational efficiency and workforce productivity. Consolidated page of all release notes for Field Service Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Effective March 1, 2025, the Google Places API, Directions API, and Distance Matrix API have been designated as legacy services. The newer versions of these services are Places API (New) and Routes API. Google Maps APIs for Field Service capabilities uses the latest version of the APIs in the Zurich release and Dispatcher Workspace version 8.0. To help avoid issues with the Google Maps APIs, enable Places API (New) and Routes API from Google Cloud Platform Console. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Field Service Management features. {#dfrn3-fieldservicemanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Field Service Management features or functionality were removed. {#dfrn3-fieldservicemanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Field Service Management features or functionality were deprecated. {#dfrn3-fieldservicemanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Use the aggregated agent schedule to optimize the allocation of resources for a territory up to the specified cut-off date. * Flag a task or use assignment assistance directly from the Work Order Task page to streamline task management. * Configure Schedule Optimization to instantly adjust technician schedules in response to real-time events, like new priority 1 tasks, task cancellations, paid time off requests, or delays. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Increase productivity by Field Service Managers, who can do their work from anywhere on their mobile device with Field Service Manager Mobile. * Allow overbooking in priority cases, consider holidays at the territory level, enable flexible sourcing for work and travel times, and consider task dependencies when scheduling or rescheduling appointments through advanced lead-time management. * Determine appointment availability by using territory through APIs, without providing specific contact or location information. * View run summaries in Schedule Optimization to understand what was evaluated during scheduling, including objectives, constraints, travel mode, and assignment outcomes. * Review the Field Service Management features and activation plugins now available through the ServiceNow Store application. For more details, see the "Changed in the Release" section. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]