--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Field Service Management release notes for upgrades from Zurich to Australia # Combined Field Service Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow customers in preparing for upgrades of Field Service Management (FSM) from the Zurich to Australia releases. It provides a clear summary of new features, changes, removals, deprecations, activation details, and important upgrade considerations specifically for FSM across these release families. Show full answer Show less The notes emphasize that for many categories---new features, changes, removals, deprecations, browser requirements, accessibility, localization, and additional requirements---there were no updates between Zurich and Australia. This helps customers focus on relevant changes and avoid unnecessary adjustments during upgrade planning. ## Important Upgrade Information * **Google Maps API Update (Zurich Release):** Effective March 1, 2025, Google deprecated legacy Places API, Directions API, and Distance Matrix API. FSM now uses newer APIs (Places API (New) and Routes API). To prevent issues, enable these new APIs in the Google Cloud Platform Console if using Zurich release or Dispatcher Workspace 8.0. * **Activation:** FSM is part of the ServiceNow AI Platform and is active by default in both Zurich and Australia releases, requiring no manual activation. ## Highlighted Enhancements by Release * **Zurich Release:** * Use the aggregated agent schedule to optimize resource allocation up to a defined cut-off date. * Streamline task management by flagging tasks or using assignment assistance directly from the Work Order Task page. * Configure Schedule Optimization to react instantly to real-time events such as priority tasks, cancellations, PTO requests, or delays. * **Australia Release:** * Enhance Field Service Manager productivity with mobile access through Field Service Manager Mobile, enabling work from anywhere. * Allow overbooking for priority cases and incorporate territory-level holiday considerations. * Enable flexible sourcing that accounts for work and travel times and respect task dependencies with advanced lead-time management for appointments. * Determine appointment availability via territory APIs without needing specific contact or location details. * View detailed run summaries in Schedule Optimization that explain scheduling evaluations, including objectives, constraints, travel modes, and outcomes. * Access FSM features and activation plugins conveniently through the ServiceNow Store application. ## What This Means for ServiceNow Customers When upgrading FSM from Zurich to Australia, customers can expect continuity with no removals or deprecations impacting their current functionality. They should focus on enabling the new Google Maps APIs to maintain mapping features in Zurich and leverage mobile capabilities and advanced scheduling improvements introduced in Australia. The enhancements improve scheduling flexibility, task management efficiency, and mobile productivity for field service managers, enabling better resource utilization and responsiveness to real-time conditions. Activation remains straightforward since FSM is enabled by default, and customers can benefit from streamlined plugin management via the ServiceNow Store. Consolidated page of all release notes for Field Service Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Effective March 1, 2025, the Google Places API, Directions API, and Distance Matrix API have been designated as legacy services. The newer versions of these services are Places API (New) and Routes API. Google Maps APIs for Field Service capabilities uses the latest version of the APIs in the Zurich release and Dispatcher Workspace version 8.0. To help avoid issues with the Google Maps APIs, enable Places API (New) and Routes API from Google Cloud Platform Console. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Field Service Management features. {#dfrn3-fieldservicemanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Field Service Management features or functionality were removed. {#dfrn3-fieldservicemanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Field Service Management features or functionality were deprecated. {#dfrn3-fieldservicemanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Use the aggregated agent schedule to optimize the allocation of resources for a territory up to the specified cut-off date. * Flag a task or use assignment assistance directly from the Work Order Task page to streamline task management. * Configure Schedule Optimization to instantly adjust technician schedules in response to real-time events, like new priority 1 tasks, task cancellations, paid time off requests, or delays. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Increase productivity by Field Service Managers, who can do their work from anywhere on their mobile device with Field Service Manager Mobile. * Allow overbooking in priority cases, consider holidays at the territory level, enable flexible sourcing for work and travel times, and consider task dependencies when scheduling or rescheduling appointments through advanced lead-time management. * Determine appointment availability by using territory through APIs, without providing specific contact or location information. * View run summaries in Schedule Optimization to understand what was evaluated during scheduling, including objectives, constraints, travel mode, and assignment outcomes. * Review the Field Service Management features and activation plugins now available through the ServiceNow Store application. For more details, see the "Changed in the Release" section. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]