--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Field Service Management for Telecommunication release notes for upgrades from Zurich to Australia # Combined Field Service Management for Telecommunication release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management for Telecommunication Release Notes for Upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with a clear view of the updates, new features, changes, and activation details for Field Service Management (FSM) for Telecommunication when upgrading from the Zurich to Australia release family. It is designed to help you prepare for the upgrade by summarizing key information across both releases. Show full answer Show less ## New Features * **Zurich Release:** Introduction of work order management capabilities for field services related to installation, activation, and site assessments required for connectivity services. This includes support for POST, PATCH, GET, LIST, and DELETE operations via the TMF 697 Open API. * **Australia Release:** No new features were introduced in this release for FSM for Telecommunication. ## Changes, Removals, and Deprecations Between Zurich and Australia releases, there were no updates, removals, or deprecated features affecting FSM for Telecommunication. This ensures stability of existing functionality during your upgrade. ## Activation Information To enable FSM for Telecommunication features, including telecommunications appointment booking, you must activate the Telecommunications Open API (com.sntmfapi) and the Field Service Management for Telecommunications (com.snfsmt) applications. These applications are available through the ServiceNow Store and require installation prior to use. ## Additional Technical Information * **Additional Requirements, Browser, Accessibility, and Localization:** No new or changed requirements have been introduced between Zurich and Australia releases, ensuring consistent user experience and compliance. ## Practical Takeaways for ServiceNow Customers * Prepare for your upgrade by understanding that the primary new capability introduced in Zurich was enhanced work order management via TMF 697 Open API, with no further feature changes in Australia. * Ensure activation of the required applications from the ServiceNow Store to fully leverage FSM for Telecommunication features. * Expect no disruptions or deprecated functionality between these releases, enabling a smooth transition. Consolidated page of all release notes for Field Service Management for Telecommunication from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management for Telecommunication release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management for Telecommunication to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Manage work orders](https://www.servicenow.com/docs/access?context=managing-work-order-telecommunication-service&family=zurich&ft:locale=en-US) : Manage the work orders for field services to support the installation, activation, and site assessments that are needed for connectivity services. This feature supports the POST, PATCH, GET, LIST, and DELETE operations for work orders via the TMF 697 Open API. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Field Service Management for Telecommunication features. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Field Service Management for Telecommunication features or functionality were removed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Field Service Management for Telecommunication features or functionality were deprecated. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : The Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api) and Field Service Management for Telecommunications (com.sn_fsmt) applications. Install these applications by requesting them from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Important: Field Service Management for Telecommunication is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management for Telecommunication, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Manage your work order using the TMF 697 Open API. See [Field Service Management for Telecommunications](https://www.servicenow.com/docs/access?context=field-service-management-telecommunications&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]