--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Financial Services Operations Core release notes for upgrades from Zurich to Australia # Combined Financial Services Operations Core release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Core release notes for upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrading Financial Services Operations (FSO) Core from the Zurich to Australia release. It highlights new features, changes, deprecations, and important upgrade information across these releases, providing a clear path for smooth transition and improved functionality. Show full answer Show less ## Key Features * **Payment Card Application (Zurich):** Enables storing physical payment card details across the full card lifecycle, including tokenized sensitive data like primary account numbers (PAN). This supports multiple card types such as credit and debit cards and integrates with FSO workflows like disputes. * **Deny-Unless Access Control Lists (Zurich):** Introduces a minimum-security ACL setting on FSO tables that restricts read, write, delete, and create operations only to authenticated users, enhancing data security for non-authenticated users or public roles. * **Coral Theme (Zurich):** Sets the new Coral theme as the default for portals, web, and mobile experiences with Next Experience or Core UI enabled, featuring brand-neutral illustrations and a dark theme option to improve user experience and accessibility. * **Case Type Selector (Australia):** Updates the case type selector to use the predefined Customer Service Management (CSM) implementation instead of FSO-specific overrides, enabling automatic migration of agent criteria and customer conditions to CSM tables without manual intervention. ## Key Changes * **Financial Transaction Table Enhancements:** Added a Payment Card field to the *Financial transaction \[snbomtransaction\]* table to support the Payment Card Application. * **Processing Code Field Updates (Australia):** The *processingcode* field choice values in the Financial transaction table were updated to align with Visa compliance, including new and refined labels for various transaction types. This update requires no action on existing transactions but improves UI clarity for agents and administrators. * **Migration of Agent and Customer Criteria:** During upgrade, existing criteria migrate automatically from deprecated FSO tables to CSM tables, simplifying configuration and maintenance. ## Deprecations * FSO tables *snbomm2mservicedefinitionusercriteria* and *snbomm2mservicedefinitioncustomercondition* are deprecated; customers should use corresponding CSM tables *sncsmcasetypesserviceusercriteria* and *sncsmcasetypesservicecustomercriteria*. * The *Show in Interceptor* field on the *snbomservicedefinition* table is deprecated. Visibility of service definitions in the case type selector is now controlled via user criteria mappings in CSM tables. ## Upgrade and Activation Guidance * Before upgrading to Australia, review and complete pre- and post-upgrade tasks as specified to ensure a smooth transition. * Financial Services Operations Core is available for installation via the ServiceNow Store. Customers should request installation through the Store to access the latest release features. * No updates or changes were made in either release for browser requirements, accessibility (beyond the dark theme option introduced with Coral), localization, or additional system requirements. ## Practical Benefits for ServiceNow Customers * Enhanced security controls with Deny-Unless ACLs protect sensitive financial data by restricting unauthorized access. * Improved user experience with the Coral theme and dark mode options reduce eye strain and provide a modern, brand-neutral interface. * Visa-compliant processing codes ensure your transactions align with industry standards without manual data changes. * Streamlined case management via CSM integration simplifies agent and administrator workflows and reduces manual data migration efforts during upgrade. * Clear guidance on deprecated features directs customers to supported tables and configurations, ensuring future-proof implementations. Consolidated page of all release notes for Financial Services Operations Core from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Payment card application](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) : Store the details of physical payment cards across the entire card life cycle, from issuance to servicing. You can also store tokenized values for sensitive data, such as the primary account number (PAN). [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) : Use Deny-Unless access control lists (ACLs) on FSO tables for non-authenticated users, such as users with public roles. With this minimum-security setting, only your authenticated users can read, write, delete, or create actions on these tables. For more information about the Deny-Unless ACLs, see the [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) topic in the ServiceNow® Platform Security documentation. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Financial Services Operations Core features. {#dfrn3-financialservicesoperationscore-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Added field to Financial transaction table](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=zurich&ft:locale=en-US) : Added the Payment Card field to the Financial transaction \[sn_bom_transaction\] table as part of the Payment card application. | | Australia | Processing code field values updated for Visa compliance : The `processing_code` field choice values in the Financial transaction table have been updated to align with current Visa data field specifications. Existing choice values have been updated with refined labels and descriptions; new choice values have been added to support additional transaction types. The updated choice values include: * `00` --- Goods/Service Purchase - Debit * `01` --- Cash Disbursement (for example, withdrawal or cash advance) - Debit * `02` --- Adjustment - Debit * `10` --- Account Funding or Card Absent Account Funding * `11` --- Quasi-Cash Transaction - Debit or Internet Gambling Transaction * `19` --- Fee Collection - Debit * `20` --- Return of Goods - Credit, Credit Transaction, Credit Voucher * `22` --- Adjustment - Credit * `26` --- Original Credit * `28` --- Activation and Load / Load * `29` --- Funds Disbursement - Credit * `30` --- Available Funds Inquiry * `39` --- Eligibility Inquiry * `50` --- Bill Payment (U.S. only) * `53` --- Payment (U.S. only) * `72` --- Activation (POS) Dispute agents and administrators see these updated labels and descriptions in transaction UI drop-down lists and data entry forms. Existing transactions require no action. Existing choice values not listed here remain unchanged. [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) : Filter service definitions using the case type selector in FSO with the predefined CSM implementation. For upgraded instances, existing agent criteria and customer condition data is automatically migrated from the deprecated FSO tables to the CSM tables during upgrade. No manual migration is required. To configure agent criteria or customer conditions for the case type selector, use the following CSM tables: * `sn_csm_case_types_service_user_criteria`: for agent criteria * `sn_csm_case_types_service_customer_criteria`: for customer conditions | [ ] ## Removed Between your current release family and Australia, some Financial Services Operations Core features or functionality were removed. {#dfrn3-financialservicesoperationscore-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Financial Services Operations Core features or functionality were deprecated. {#dfrn3-financialservicesoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * The FSO tables `sn_bom_m2m_service_definition_user_criteria` and `sn_bom_m2m_service_definition_customer_condition` are deprecated. If you're on an upgraded instance, you can continue to reference these tables, but they're no longer maintained. Use `sn_csm_case_types_service_user_criteria` and `sn_csm_case_types_service_customer_criteria` instead. For more information, see [Banking tables](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=australia&ft:locale=en-US). * The Show in Interceptor field (`show_in_interceptor`) on the `sn_bom_service_definition` table is deprecated. Use agent criteria in the `sn_csm_case_types_service_user_criteria` table to control which service definitions appear in the case type selector. User criteria mappings control the visibility of new service definitions. To hide a service definition, map it to the No User user criteria. To make it visible, map it to the Users with sn_bom.service_definition_read user criteria. Both user criteria records are predefined in Financial Services Operations Core. For more information, see [Components installed with case types](https://www.servicenow.com/docs/access?context=service-definitions-components&family=australia&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Leverage a payment card data model application in FSO workflows, such as disputes, which can be used across an entire card life cycle, from issuance to servicing. * Support multiple payment card types, including credit and debit cards. See [Payment Card](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) for more information. | | Australia | The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override. See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) for more information. | [ ]