--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Financial Services Operations Core release notes for upgrades from Zurich to Australia # Combined Financial Services Operations Core release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Core Release Notes for Upgrades from Zurich to Australia This consolidated release note provides essential information for ServiceNow customers upgrading the Financial Services Operations (FSO) Core from the Zurich release family to Australia. It highlights new features, changes, deprecations, and important upgrade tasks, enabling customers to prepare effectively for the transition. Show full answer Show less ## Key Features * **Payment Card Application (Zurich):** Enables storing physical payment card details throughout the entire card lifecycle, including tokenized sensitive data like primary account numbers (PAN). * **Deny-Unless ACL (Zurich):** Introduces Deny-Unless access control lists to restrict access on FSO tables to authenticated users only, enhancing security for non-authenticated or public roles. * **Coral Theme (Zurich):** Becomes the default theme for portals, web, and mobile experiences when using Next Experience or Core UI, offering a modern, brand-neutral interface with a dark theme option to improve usability and accessibility. * **Case Type Selector (Australia):** Now uses the predefined Customer Service Management (CSM) implementation for filtering service definitions, replacing the FSO-specific override. Existing agent criteria and customer condition data migrate automatically during the upgrade, requiring no manual intervention. ## Key Changes * The **Payment Card** field was added to the Financial transaction table to support the Payment Card application. * The **Coral theme** is the default experience for new UI deployments, with dark theme support to enhance readability and reduce eye strain. * Migration to **CSM tables** for agent criteria and customer conditions related to the case type selector improves integration and maintainability. ## Deprecations * The FSO tables `snbomm2mservicedefinitionusercriteria` and `snbomm2mservicedefinitioncustomercondition` are deprecated; customers should transition to the corresponding CSM tables `sncsmcasetypesserviceusercriteria` and `sncsmcasetypesservicecustomercriteria`. * The `showininterceptor` field on the `snbomservicedefinition` table is deprecated; agent criteria in CSM tables now control service definition visibility in the case type selector. ## Upgrade and Activation Guidance * Before upgrading, review and complete the listed pre- and post-upgrade tasks to ensure a smooth transition. * Financial Services Operations Core is available for installation or upgrade through the ServiceNow Store. * Upgraded instances automatically migrate relevant data from deprecated FSO tables to CSM tables, minimizing manual effort. ## Additional Information * **Accessibility:** The Coral theme supports a dark mode option for web and mobile, enhancing usability and reducing eye strain. * **Browser and Localization:** No changes or updates were introduced in browser requirements or localization considerations between Zurich and Australia releases. * **Removed Features:** No features were removed during this upgrade. This release enables ServiceNow customers to leverage enhanced payment card management, improved security controls, and a modernized user interface while aligning case management with Customer Service Management standards. The upgrade process is streamlined by automated data migrations and clear deprecation paths to maintain functionality and security. Consolidated page of all release notes for Financial Services Operations Core from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Payment card application](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) : Store the details of physical payment cards across the entire card life cycle, from issuance to servicing. You can also store tokenized values for sensitive data, such as the primary account number (PAN). [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) : Use Deny-Unless access control lists (ACLs) on FSO tables for non-authenticated users, such as users with public roles. With this minimum-security setting, only your authenticated users can read, write, delete, or create actions on these tables. For more information about the Deny-Unless ACLs, see the [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) topic in the ServiceNow® Platform Security documentation. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Financial Services Operations Core features. {#dfrn3-financialservicesoperationscore-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Added field to Financial transaction table](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=zurich&ft:locale=en-US) : Added the Payment Card field to the Financial transaction \[sn_bom_transaction\] table as part of the Payment card application. | | Australia | [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) : Filter service definitions using the case type selector in FSO with the predefined CSM implementation. For upgraded instances, existing agent criteria and customer condition data is automatically migrated from the deprecated FSO tables to the CSM tables during upgrade. No manual migration is required. To configure agent criteria or customer conditions for the case type selector, use the following CSM tables: * `sn_csm_case_types_service_user_criteria`: for agent criteria * `sn_csm_case_types_service_customer_criteria`: for customer conditions | [ ] ## Removed Between your current release family and Australia, some Financial Services Operations Core features or functionality were removed. {#dfrn3-financialservicesoperationscore-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Financial Services Operations Core features or functionality were deprecated. {#dfrn3-financialservicesoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * The FSO tables `sn_bom_m2m_service_definition_user_criteria` and `sn_bom_m2m_service_definition_customer_condition` are deprecated. If you're on an upgraded instance, you can continue to reference these tables, but they're no longer maintained. Use `sn_csm_case_types_service_user_criteria` and `sn_csm_case_types_service_customer_criteria` instead. For more information, see [Banking tables](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=australia&ft:locale=en-US). * The Show in Interceptor field (`show_in_interceptor`) on the `sn_bom_service_definition` table is deprecated. Use agent criteria in the `sn_csm_case_types_service_user_criteria` table to control which service definitions appear in the case type selector. User criteria mappings control the visibility of new service definitions. To hide a service definition, map it to the No User user criteria. To make it visible, map it to the Users with sn_bom.service_definition_read user criteria. Both user criteria records are predefined in Financial Services Operations Core. For more information, see [Components installed with case types](https://www.servicenow.com/docs/access?context=service-definitions-components&family=australia&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Leverage a payment card data model application in FSO workflows, such as disputes, which can be used across an entire card life cycle, from issuance to servicing. * Support multiple payment card types, including credit and debit cards. See [Payment Card](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) for more information. | | Australia | The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override. See [Case type selector](https://www.servicenow.com/docs/access?context=csm-case-type-select-modals&family=australia&ft:locale=en-US) for more information. | [ ]