--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Zurich to Australia # Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Mastercard Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with detailed information about upgrading the Financial Services Operations Integration with Mastercard from the Zurich release family to the Australia release family. It highlights new features, changes, and activation instructions to help customers prepare for a smooth upgrade. Show full answer Show less ## New Features * **Zurich Release:** Introduced additional Mastercom subflows for dispute management, enabling comprehensive handling of dispute lifecycle actions such as transaction lookups, claim creation, chargeback processing, fraud reporting, and queue management. These predefined subflows streamline dispute resolution by automating complex Mastercom spoke actions. * **Australia Release:** Added integration components that enhance Mastercard document attachment and validation. This feature compresses multiple attachments into a single zipped file, validates file types and sizes, and alerts users to non-compliant files, simplifying dispute document submission. New subflows and actions support this, including *Mastercom - Validate and Process Attachments of Card Disputes* and a task to create zip attachments from uploaded documents. ## Changes * **Zurich Release:** Adopted the Coral theme as default for portals and user experiences, offering a fresh, brand-neutral design with an optional dark theme for better readability and reduced eye strain. * **Australia Release:** Updated key Mastercom subflows (*Look up Case Documents* and *Look up Chargeback Documents* ) to integrate with the Card data security application. Additional subflows (*Create Case Filing* , *Create Chargeback* , *Take Action on Case* , *Update Chargeback*) were updated to support the document attachment and validation enhancements, helping reduce PCI data exposure and streamline dispute handling. ## Removals and Deprecations There were no removals or deprecations of features or functionality in either the Zurich or Australia releases. ## Activation Information Financial Services Operations Integration with Mastercard must be installed via the ServiceNow Store. Customers can request the application through the store and refer to the ServiceNow Store version history release notes for cumulative release information. This installation method applies to both Zurich and Australia releases. ## Additional Requirements and Browser Compatibility There are no new or changed additional requirements or browser compatibility notes for either release. ## Accessibility and Localization * The Coral theme introduced in Zurich includes a dark theme option for web and mobile experiences, improving accessibility by reducing eye strain and enhancing readability. * No localization updates were introduced in these releases. ## Key Customer Benefits * **Efficient Dispute Management:** Automate and accelerate the full dispute lifecycle with predefined Mastercom subflows that reduce manual effort and improve accuracy. * **Improved Document Handling:** Simplify dispute document submissions with enhanced attachment validation and compression, ensuring compliance with Mastercard requirements and reducing PCI data risks. * **Modernized User Experience:** Benefit from the Coral theme's updated look and dark mode for improved usability and accessibility in portals and mobile apps. * **Secure Integration:** Updated subflows support integration with Card data security applications to help prevent storage or transmission of PCI data within ServiceNow instances. Consolidated page of all release notes for Financial Services Operations Integration with Mastercard from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Mastercard to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Financial Services Operations Integration with Mastercard. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Additional Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=zurich&ft:locale=en-US) : New set of subflows to promote execution of Mastercom spoke actions for dispute management. This set includes the following subflows: * Mastercom - Look up Authorization Transaction Details * Mastercom - Look up Claim Details * Mastercom - Take Action on Existing Claim * Mastercom - Process Pending Queue * Mastercom - Look up Chargebacks Related Information * Mastercom - Look up Fraud Related Information * Mastercom - Reverse Chargeback ​ [Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=zurich&ft:locale=en-US) : An integration layer that provides predefined subflows and a supporting data model to enable seamless execution of Mastercom spoke actions for dispute management. This layer includes the following subflows: * Mastercom - Look up Transaction Details * Mastercom - Look up Clearing Transaction Details * Mastercom - Create Fraud Report * Mastercom - Create Claim * Mastercom - Look up Chargeback Details * Mastercom - Look up Second Presentment Details * Mastercom - Look up Case Filing Details * Mastercom - Validate Claim Response Details * Mastercom - Create Chargeback * Mastercom - Acknowledge Chargeback * Mastercom - Update Chargeback * Mastercom - Look up Chargeback Documents * Mastercom - Look up Chargeback Documents Status * Mastercom - Process Pending Documentation Queue * Mastercom - Process Issuer Worked Queue * Mastercom - Process Reject Queue * Mastercom - Process Issuer Re-presentment Unworked Queue * Mastercom - Process Sender Case Filing Queue * Mastercom - Create Case Filing * Mastercom - Take Action on Case * Mastercom - Look up Case Documents * Mastercom - Look up Case Documents Status * Mastercom - Look up List of Claims | | Australia | ​ [Integration components for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : Simplify dispute document submission to Mastercard with improved document attachment and validation feature. The application compresses multiple attachments into a single zipped file, validates files for type and size, and alerts you to non-compliant files. This capability adds the following integration subflow and action: * Mastercom - Validate and Process Attachments of Card Disputes Task * Create a Zip Attachment from Uploaded Documents | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Financial Services Operations Integration with Mastercard features. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Updated subflows](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : The following subflows were updated to support integration with the Card data security application: * Mastercom - Look up Case Documents * Mastercom - Look up Chargeback Documents [Updated subflows for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : The following subflows were updated to support the document attachment and validation enhancement: * Mastercom - Create Case Filing * Mastercom - Create Chargeback * Mastercom - Take Action on Case * Mastercom - Update Chargeback | [ ] ## Removed Between your current release family and Australia, some Financial Services Operations Integration with Mastercard features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Financial Services Operations Integration with Mastercard features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Mastercard. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Mastercard, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Enable dispute agents to efficiently handle the full dispute life cycle, including transaction searches, claim creation, chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting. * Accelerate dispute resolution and reduce manual effort using predefined subflows. See [Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance by using updated subflows. * Streamline dispute document submission to Mastercard with the document attachment and validation enhancement. See [Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]