--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Financial Services Operations Integration with Verifi release notes for upgrades from Zurich to Australia # Combined Financial Services Operations Integration with Verifi release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Verifi release notes for upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through upgrading the Financial Services Operations Integration with Verifi from the Zurich release to the Australia release. It highlights new features, changes, activation details, and important upgrade tasks to ensure a smooth transition and effective use of the updated integration. Show full answer Show less ## Key Features * **Avoids costly chargebacks:** If a merchant accepts a dispute and offers a refund agreeable to the cardholder, the case closes as resolved without initiating a chargeback. * **Automated merchant eligibility checks:** The system uses the Verifi CDRN API to automatically verify merchant eligibility before case creation, routing non-eligible merchants through the standard dispute cycle without manual intervention. * **Seamless dispute closure:** Merchants participating in the CDRN can respond directly to dispute alerts via Verifi, streamlining resolution. * **Fully automated API integration:** The process involving eligibility check, case creation, polling, and acknowledgment handshake is completely automated, requiring no manual API handling by agents or supervisors. ## Changes * Introduction of new playbook actions, such as "Create alert case" and "Get case details," to support dispute management workflows. * New fields added to cases: * **Pre-dispute settlement eligibility:** Indicates merchant eligibility for CDRN settlement. * **Customer decision:** Captures whether the cardholder agrees or disagrees with the merchant's proposed refund. ## Activation and Requirements * The integration is available for installation via the ServiceNow Store. Customers must request installation through the Store. * To enable the Verifi integration functionality, set the system property **snbomcreditcard.isverifiintegrationenabled** to **true**; by default, this property is set to false. * No changes to browser or accessibility requirements were introduced in this release. ## Key Outcomes * Proactive dispute resolution initiated by agents reduces chargeback exposure for merchants. * Automated eligibility checks and API integrations enhance operational efficiency and reduce manual workload. * Improved dispute lifecycle management with clear indicators of merchant eligibility and cardholder decisions. Consolidated page of all release notes for Financial Services Operations Integration with Verifi from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Verifi release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Verifi to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Financial Services Operations Integration with Verifi. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Avoids costly chargebacks: When a merchant accepts the dispute and offers a refund that is acceptable for the cardholder, the case is closed as resolved with no chargeback initiated. * Automates merchant eligibility checks: The system automatically checks merchant eligibility through the Verifi CDRN API before creating a case. Non-eligible merchants are routed to the standard dispute lifecycle without agent intervention. * Seamless closure of disputes: Merchants participating in CDRN can respond to dispute alerts directly through Verifi . * Seamless API integration: The four-subflow API sequence --- eligibility check, case creation, polling, and acknowledgment handshake --- is fully automated and requires no manual API interaction from agents or supervisors. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Financial Services Operations Integration with Verifi features. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Playbook actions: * Create alert case * Get case details * New fields: * Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement. * Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant. * Create alert case * Get case details * Pre-dispute settlement eligibility: Indicates if a merchant is eligible for a CDRN settlement. * Customer decision: Indicates if a cardholder agrees or disagrees with the refund proposed by the merchant. | [ ] ## Removed Between your current release family and Australia, some Financial Services Operations Integration with Verifi features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Financial Services Operations Integration with Verifi features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Verifi. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Verifi is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Additional requirements : The system property sn_bom_credit_card.is_verifi_integration_enabled must be set to true, so that it will be shipped as false out of the box. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Verifi, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Verifi we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithverifi-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * A dispute agent proactively initiates dispute resolution without chargeback for the participating merchants. * System runs automated merchant eligibility check. * Reduced chargeback exposure for merchants. * Seamless API integration. See [Verifi](https://www.servicenow.com/docs/access?context=financial-services-operations-verifi-cdrn-integration-app-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]