--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Financial Services Operations Integration with Visa release notes for upgrades from Zurich to Australia # Combined Financial Services Operations Integration with Visa release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Visa Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in upgrading the Financial Services Operations Integration with Visa application from the Zurich to Australia release family. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant information across these releases to ensure a smooth upgrade process. Show full answer Show less ## Key Features * **Cardholder Purchase Inquiry API Integration (Zurich):** Enables or disables integration with the Cardholder Purchase Inquiry API within the Visa card dispute playbook to enhance dispute handling capabilities. * **Coral Theme (Zurich):** Introduces the Coral theme as the new default for portals, web, and mobile experiences, offering a fresh, brand-neutral look with an optional dark theme to improve readability and reduce eye strain. ## Changes * **Updated Questionnaire Fields and Validation (Australia):** Questionnaire labels and validation rules have been refined for clarity and accuracy, including renaming key questions and adjusting field requirements and character limits to better capture dispute details. * **Spoke Action Wiring Enhancements (Australia):** New fields such as "Date facilities were withdrawn" and "Date cardholder checked out from hotel" have been added to relevant spoke actions to improve data capture and processing in dispute workflows. * **Processing Code Field Updates for Visa Compliance (Australia):** The `processingcode` field in the Financial transaction table has been updated with refined labels and new choice values aligned with Visa's current data specifications. These updates improve transaction categorization without requiring changes to existing data. * **Subflow Updates (Australia):** Key subflows related to disputes have been enhanced to support integration with the Card data security application, helping to safeguard Payment Card Industry (PCI) data. ## Removals and Deprecations No features or functionalities were removed or deprecated between Zurich and Australia releases. ## Activation Information Financial Services Operations Integration with Visa is available via the ServiceNow Store. Customers should request installation through the store, where cumulative release notes and version histories are also available. This consistent activation approach applies to both Zurich and Australia releases. ## Accessibility and Localization * **Dark Theme Option (Zurich):** The Coral theme includes a dark mode option for web and mobile interfaces, enhancing user accessibility by reducing eye strain. * No localization changes were noted for either Zurich or Australia releases. ## Important Upgrade Considerations * Review and complete pre- and post-upgrade tasks as specified to ensure a successful transition. * Use the updated subflows in Australia to help prevent storage or transmission of PCI data within your ServiceNow instance, enhancing compliance and data security. * Administrators can control integration settings such as API enablement to tailor the application to organizational needs. ## Summary for ServiceNow Customers Upgrading to the Australia release family provides enhanced dispute management integrations, improved UI themes for better user experience, and compliance-aligned data handling updates. No removals or deprecations require immediate action, and activation remains straightforward via the ServiceNow Store. Customers should leverage updated questionnaires and subflows to optimize dispute workflows and safeguard sensitive payment data during and after the upgrade. Consolidated page of all release notes for Financial Services Operations Integration with Visa from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Visa to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Enable cardholder purchase inquiry property](https://www.servicenow.com/docs/access?context=properties-installed-with-fso-integration-with-visa&family=zurich&ft:locale=en-US) : Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Financial Services Operations Integration with Visa features. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | Updated questionnaire field labels and validation : Renamed the question "Explain why credit presented does not apply" to "Provide the Transaction Identifier(s) or Acquirer Reference Number(s) and the Transaction Date that the credit(s) was applied to and why the credit(s) does not resolve the Dispute," and renamed "Certification that the merchant facilities were withdrawn" to "Certification that the facilities were withdrawn." The Name field is no longer required, and Key Factors now accepts up to 200 characters. Updated Spoke action wiring for new questionnaire fields : Added the Date facilities were withdrawn and Date cardholder checked out from hotel fields to the Submit Dispute Questionnaire and Look up Dispute Details Response Parser spoke actions, and added CE Transaction Details as a read-back field on Look up Dispute Details Response Parser. See [Financial Services Card Operations 2026 September Monthly release notes](https://www.servicenow.com/docs/access?context=financial-services-card-operations-rn-2026-09&family=australia&ft:locale=en-US) for the corresponding questionnaire questions. Processing code field values updated for Visa compliance : The `processing_code` field choice values in the Financial transaction table have been updated to align with current Visa data field specifications. Existing choice values have been updated with refined labels and descriptions; new choice values have been added to support additional transaction types. The updated choice values include: * `00` --- Goods/Service Purchase - Debit * `01` --- Cash Disbursement (for example, withdrawal or cash advance) - Debit * `02` --- Adjustment - Debit * `10` --- Account Funding or Card Absent Account Funding * `11` --- Quasi-Cash Transaction - Debit or Internet Gambling Transaction * `19` --- Fee Collection - Debit * `20` --- Return of Goods - Credit, Credit Transaction, Credit Voucher * `22` --- Adjustment - Credit * `26` --- Original Credit * `28` --- Activation and Load / Load * `29` --- Funds Disbursement - Credit * `30` --- Available Funds Inquiry * `39` --- Eligibility Inquiry * `50` --- Bill Payment (U.S. only) * `53` --- Payment (U.S. only) * `72` --- Activation (POS) Dispute agents and administrators see these updated labels and descriptions in transaction UI drop-down lists and data entry forms. Existing transactions require no action. Existing choice values not listed here remain unchanged. [Updated subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=australia&ft:locale=en-US) : The following subflows have been updated to support integration with the Card data security application: * Look up Associated Transactions * Look up Dispute Pre Arbitration Details * Look up Dispute Filing Details * Look up Dispute Response Details * Look up Dispute Pre Arbitration Response Details | [ ] ## Removed Between your current release family and Australia, some Financial Services Operations Integration with Visa features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Financial Services Operations Integration with Visa features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__62} | Release | Release notes | |-|-| | Zurich | ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use updated subflows to help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]