--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Flows, subflows, and actions release notes for upgrades from Zurich to Australia # Combined Flows, subflows, and actions release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Flows, Subflows, and Actions Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information on upgrading Flows, subflows, and actions from the Zurich release to the Australia release. It highlights new features, important upgrade considerations, changes, deprecations, and activation instructions to help you effectively prepare and implement the upgrade. Show full answer Show less ## Important Upgrade Information * If upgrading from Washington DC, be aware of the earlier withdrawn "save as you go" feature and refer to instructions for restoring it. * Australia introduces enhanced security for read-only fields in the ServiceNow AI Platform® via a new "readonlyoption" field, offering granular control for stricter protections while maintaining backward compatibility. * Review pre- and post-upgrade tasks carefully to ensure smooth transition. ## Key Features Introduced in Australia * **Support for Now LLM Long Term Stable Models (LTS)**: Enables use of stable AI models for flow generation and summarization. * **AI Agent Actions**: Run AI agents using flow data and configure expected outputs for downstream use. * **Conversational Subflows and Actions**: Default activation when installing Now Assist products, with options to create multiple discoverable skills per subflow or action. * **Enhanced Conversational Settings**: Improved error message specificity and input filtering for reference fields. * **Generative AI for Descriptions**: Automatically generate descriptions for skills, inputs, and outputs using preferred LLMs. * **External Event Sources and Triggers**: Create and manage event sources external to ServiceNow AI Platform, define external trigger definitions, and associate them with flows. * **Domain-Separated Saved External Triggers**: Auto-save configurations with limited post-publish edits. * **Reusable Scheduled Triggers**: Create triggers to start flows on demand and reuse them across flows. * **Flow Control Enhancements**: Pause flows awaiting email replies, display subflow stages within parent flows, and automatically save changes to flows, subflows, and actions. * **Flow and Subflow History Management**: View, compare (side-by-side), restore, or remove past configurations, with step highlighting and change icons. * **Business Calendar Scheduled Triggers**: Use business calendars aligned with shifts and holidays to trigger flows. * **Flow Execution Analysis**: Analyze execution details to identify errors and receive suggested fixes. * **Testing Tools**: Test conversational actions and subflows to verify correct responses and operations before production deployment. ## Changes * The default Coral theme now applies to new portals and experiences, providing a fresh, brand-neutral interface with optional dark mode. * User interface improvements include updated buttons for launching debuggers and accessing conversational settings, now located in sidebars instead of dropdown menus. * New "Event sources" menu added for easier management of external event sources within the Integrations tab. ## Deprecations * The `now.assist.creator` role is no longer required to use generative AI features with Now Assist, simplifying access management. ## Activation and Additional Information * Workflow Studio, a key feature of the ServiceNow AI Platform, is active by default in Australia and can be updated via the ServiceNow Store. * There are no new browser, accessibility, localization, or additional requirements introduced for Flows, subflows, and actions between Zurich and Australia. ## Practical Benefits for ServiceNow Customers * Improved automation capabilities with AI-powered flow generation, summarization, and conversational interactions. * Stronger security controls for read-only fields enhance data protection without impacting existing functionality. * Greater flexibility through reusable triggers and external event integrations to better orchestrate complex workflows. * Enhanced troubleshooting and management tools such as flow history comparison and execution analysis streamline maintenance. * Testing features ensure conversational actions and subflows function as intended before production deployment, reducing risk. Consolidated page of all release notes for Flows, subflows, and actions from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Flows, subflows, and actions release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Flows, subflows, and actions to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-flowssubflowsandactions-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : An earlier version of the save as you go feature was released and withdrawn from the Washington DC release. If you're upgrading from the Washington DC release, you might have manually turned off the save as you go features by setting a system property. To restore the save as you go features, see [Restore save as you go functionality](https://www.servicenow.com/docs/access?context=restore-save-as-you-go-functionality&family=australia&ft:locale=en-US). The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Flows, subflows, and actions. {#dfrn3-flowssubflowsandactions-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Support Now LLM Long Term Stable models (LTS) with Flow generation](https://www.servicenow.com/docs/access?context=exploring-flow-generation&family=zurich&ft:locale=en-US) : Support the Now LLM Long Term Stable models (LTS) for Flow generation. [Support Now LLM Long Term Stable models (LTS) with Flow summarization](https://www.servicenow.com/docs/access?context=flow-summarization&family=zurich&ft:locale=en-US) : Support the Now LLM Long Term Stable models (LTS) for Flow summarization. [Use an AI agent action](https://www.servicenow.com/docs/access?context=use-an-ai-agent-action&family=zurich&ft:locale=en-US) : Use flow data to run an AI agent and configure the expected agent output for use later in the flow. [Use conversational subflows and actions by default](https://www.servicenow.com/docs/access?context=conversational-subflows&family=zurich&ft:locale=en-US) : Use conversational subflows and actions when you install any Now Assist product. This skill is active by default. [Create a skill for conversational subflows and actions](https://www.servicenow.com/docs/access?context=create-conversational-subflow-skill&family=zurich&ft:locale=en-US) : Create a skill for the conversational subflow and action and make the skill discoverable in conversations. You can have multiple skills for the same subflow or action. [Enhancements in the subflow and action conversational settings](https://www.servicenow.com/docs/access?context=configure-subflow-conversation-settings&family=zurich&ft:locale=en-US) : To make the error messages more useful in a conversation, you can show specific error messages from the subflow or action rather than showing generic error messages. Additionally, if you override an input with reference, you can apply a filter to limit the number of records in the Reference field. [Use your preferred LLM to generate descriptions for subflow or action skill, input, and output](https://www.servicenow.com/docs/access?context=configure-llm-for-conversational-subflow&family=zurich&ft:locale=en-US) : Leverage generative AI to generate descriptions for the subflow or action skill, inputs, and outputs. You can configure a default LLM to generate the descriptions. [Create and manage external event sources](https://www.servicenow.com/docs/access?context=manage-external-event-sources&family=zurich&ft:locale=en-US) : Create an external event source on your ServiceNow instance that listens to events occurring in an application or system outside of the ServiceNow AI Platform®. Based on the external event source, you can define one or more external trigger definitions in your instance and then associate the external trigger definitions with the external event source. When an event that you specified in the external trigger definition occurs, the external trigger definition executes one or more flows. You can update or remove external event sources that you create. [Create a domain-separated saved external trigger](https://www.servicenow.com/docs/access?context=create-saved-external-trigger&family=zurich&ft:locale=en-US) : Create a domain-separated saved external trigger. Configurations that you make to the trigger are auto-saved. After the trigger is published, you can edit only the Label field values. [Create a reusable scheduled trigger](https://www.servicenow.com/docs/access?context=create-scheduled-trigger&family=zurich&ft:locale=en-US) : Create a scheduled trigger that starts your flow when you need. Use the trigger across your flows. [Make a flow wait for an email reply](https://www.servicenow.com/docs/access?context=wait-for-email-reply-action&family=zurich&ft:locale=en-US) : Pause a flow until an email reply is received to an outbound email record [Show subflow stages in a parent flow](https://www.servicenow.com/docs/access?context=show-subflow-stages-in-a-parent-flow&family=zurich&ft:locale=en-US) : Show subflow stages as part of the execution details of a parent flow. [Save flows, subflows, and actions automatically](https://www.servicenow.com/docs/access?context=save-as-you-go-flows&family=zurich&ft:locale=en-US) : Save flows, subflows, and actions automatically as you work on them. [View flow history](https://www.servicenow.com/docs/access?context=flow-history&family=zurich&ft:locale=en-US) : View and manage the history of a flow. See past configurations of a flow to copy, restore, or remove them. [View subflow history](https://www.servicenow.com/docs/access?context=subflow-history&family=zurich&ft:locale=en-US) : View and manage the history of a subflow. See past configurations of a subflow to copy, restore, or remove them. | | Australia | [Business calendar as a scheduled trigger](https://www.servicenow.com/docs/access?context=create-trigger-business-calendar&family=australia&ft:locale=en-US) : Use the business calendar to trigger flows on existing business schedules. The business calendar trigger helps align automation with shifts, holidays, and operating hours. [Flow history compare view](https://www.servicenow.com/docs/access?context=flow-history-compare-view&family=australia&ft:locale=en-US) : Compare two flow history entries in a side-by-side view. Use the step highlighting and change type icons to determine what flow components have been added, removed, and changed. [Flow execution analysis](https://www.servicenow.com/docs/access?context=flow-execution-analysis-landing&family=australia&ft:locale=en-US) : Analyze flow execution details to identify errors and suggest potential fixes. [Test conversational action](https://www.servicenow.com/docs/access?context=test-conversational-action&family=australia&ft:locale=en-US) : Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production. [Test conversational subflow](https://www.servicenow.com/docs/access?context=test-conversational-subflow&family=australia&ft:locale=en-US) : Test a conversational subflow to verify it responds correctly to user inputs and performs the expected operations before deploying it in production. [Use an AI agent action](https://www.servicenow.com/docs/access?context=use-an-ai-agent-action&family=australia&ft:locale=en-US) : Use flow data to run an AI agent and configure the expected agent output for use later in the flow. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Flows, subflows, and actions features. {#dfrn3-flowssubflowsandactions-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Display flow recommendations in flow diagramming view](https://www.servicenow.com/docs/access?context=exploring-flow-recommendations&family=zurich&ft:locale=en-US) : Get a list of recommendations for the next item in your flow while in a flow diagramming view. [Launch the flow debugger from an updated button](https://www.servicenow.com/docs/access?context=flow-debugger&family=zurich&ft:locale=en-US) : Start the flow debugger from an updated button. [Open conversational subflow settings from an updated button](https://www.servicenow.com/docs/access?context=configure-subflow-conversation-settings&family=zurich&ft:locale=en-US) : The option to open subflow conversational settings has moved from the more action menu to the sidebar. [Open conversational action settings from an updated button](https://www.servicenow.com/docs/access?context=configure-action-conversation-settings&family=zurich&ft:locale=en-US) : The option to open action conversational settings has moved from the more action menu to the sidebar. [See event sources from a new menu](https://www.servicenow.com/docs/access?context=create-an-external-event-source&family=zurich&ft:locale=en-US) : Create, read, update, or delete external event sources with the Event sources menu. An Event sources menu has been added to a panel of the spokes page that appears after you select a spoke under the Integrations tab. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Flows, subflows, and actions features or functionality were removed. {#dfrn3-flowssubflowsandactions-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Flows, subflows, and actions features or functionality were deprecated. {#dfrn3-flowssubflowsandactions-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | The now.assist.creator role is no longer a required role to use generative AI features with Now Assist. | [ ] ## Activation information Review information on how to activate Flows, subflows, and actions. {#dfrn3-flowssubflowsandactions-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Workflow Studio is a ServiceNow AI Platform feature that is active by default. Get the latest Workflow Studio features by updating the app from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Workflow Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Flows, subflows, and actions we have noted them here. {#dfrn3-flowssubflowsandactions-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Flows, subflows, and actions we have noted them here. {#dfrn3-flowssubflowsandactions-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Flows, subflows, and actions, such as specific requirements or compliance levels. {#dfrn3-flowssubflowsandactions-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Flows, subflows, and actions we have noted them here. {#dfrn3-flowssubflowsandactions-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Flows, subflows, and actions we have noted them here. {#dfrn3-flowssubflowsandactions-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Compare two flow histories to see what content was added, removed, and updated. * Summarize flow execution details to identify errors and suggest potential fixes. * Test conversation-enabled actions and subflows from a conversation. * Use an AI agent from a flow. See [Flows](https://www.servicenow.com/docs/access?context=exploring-flows&family=australia&ft:locale=en-US), [Explore subflows](https://www.servicenow.com/docs/access?context=exploring-subflows&family=australia&ft:locale=en-US), and [Explore actions](https://www.servicenow.com/docs/access?context=exploring-actions&family=australia&ft:locale=en-US) for more information. | [ ]