--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Generative AI Controller release notes for upgrades from Zurich to Australia # Combined Generative AI Controller release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Generative AI Controller Release Notes for Upgrades from Zurich to Australia This consolidated release notes document outlines important information, new features, changes, and upgrade guidance for ServiceNow customers transitioning the Generative AI Controller from the Zurich release family to Australia. It helps customers prepare for the upgrade by summarizing key updates across both releases, including pre- and post-upgrade tasks and licensing details. Show full answer Show less ## Key Features * **Extended Log Retention:** Generative AI event logs in the `sysgenerativeailog` table are now retained for 180 days (up from 30 days) to meet compliance requirements. * **Custom Resource Path for BYOK Models:** Customers can configure a custom resource path to connect Generative AI Controller with their Azure OpenAI deployments that require specific endpoint path segments. * **Administrator Access to Gen AI Logs:** Admins can access the Generative AI logs for debugging, while HR-related records maintain restricted access for HR admins only. * **Enhanced AI Asset Inventory:** New metadata fields in the Model and Prompt tables improve visibility into AI asset status and lifecycle, including retirement dates, via the AI Control Tower. * **Long-Term Stable (LTS) Model:** Introduced for regulatory compliance and stable AI behavior, enabling confident integration of generative AI for entitled users. * **AI Model Version Mappings:** Mapping between AI model versions and providers is available in the `sysgenaimodelversionmapping` table for better management. * **Third-Party LLM Identification:** Information on which large language model (LLM), version, and language was used is accessible via the Gen AI Log Metadata table. * **Domain-Based LLM Usage Restriction:** Now Assist can be enabled or disabled per domain to restrict LLM use and control AI data processing. * **ServiceNow AI Platform Licensing Tiers:** Australia introduces three tiers---Foundation, Advanced, and Prime---offering graduated access to AI features, generative skills, workflows, and agents based on license level. ## Key Changes * **AI Usage Measurement Update:** Transition from a 365-day look-back to a 365-day burn-down usage measurement model starting with Australia Early Access. Usage resets at the contract anniversary date. * **Removal of Direct Action Calls:** Since Zurich Patch 5, Generative AI Controller no longer supports direct action calls to comply with security standards requiring ACL protections. Custom generative AI functions should now be created using AI Skill Kit. ## Upgrade and Activation Guidance * Generative AI Controller installs or updates automatically with Now Assist application installations or updates in both Zurich and Australia releases. * For installation or update issues, customers should consult the related knowledge articles or open a support case. * Activation of Generative AI Controller requires activation of a Now Assist application and is available through the ServiceNow Store. ## Additional Notes * **Localization:** Multilanguage support uses Microsoft Azure OEM for Dynamic Translation, configurable via the AI Admin Hub console. * **No Deprecated or Removed Features:** There were no deprecated or removed features related to Generative AI Controller from Zurich to Australia. * **Browser and Accessibility:** No new browser requirements or accessibility updates were introduced in these releases. Consolidated page of all release notes for Generative AI Controller from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Generative AI Controller to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-generativeaicontroller-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case. | | Australia | Upgrade information : Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case. | [ ] ## New features Between your current release family and Australia, new features were introduced for Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements. [Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=zurich&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [Administrator access to Gen AI log](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI log \[sys_generative_ai_log\] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins. [Enhanced AI asset inventory](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model \[sys_generative_ai_model_config\] and Prompt \[sys_generative_ai_config\] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. [Long-Term Stable model for generative AI](https://www.servicenow.com/docs/access?context=long-term-stable-models&family=zurich&ft:locale=en-US) : Promote stability and adoption for entitled users with a Long-Term Stable (LTS) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence. [AI Model Version Mappings](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Review the mappings between AI model versions and their providers in the Gen AI Model Version Mapping \[sys_gen_ai_model_version_mapping\] table. This table shows the mappings between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information. [Identify third-party LLM information](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI Log Metadata \[sys_gen_ai_log_metadata\] table to identify which LLM model, version, and requested language was used to generate the AI content. [Restrict LLM usage based on the domain](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) : [Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=australia&ft:locale=en-US) : Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) : [Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=australia&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Generative AI Controller features. {#dfrn3-generativeaicontroller-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Direct action calls removed from Generative AI Controller](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, the Generative AI Controller (GAIC) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists (ACLs). To create custom generative AI functionality, use AI Skill Kit instead. * Configure actions in the Generative AI Controller * Generate Content to create AI-generated text responses * QnA to answer user questions * Summarize to shorten long or complex text * Generic Prompt to generate ideas or content on any topic * Sentiment Analysis to identify the sentiment of user input For more information, refer to [KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows](https://support.servicenow.com/kb?sys_kb_id=6460540047ee7a9048cb2920326d4302&id=kb_article_view). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Generative AI Controller features or functionality were removed. {#dfrn3-generativeaicontroller-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Generative AI Controller features or functionality were deprecated. {#dfrn3-generativeaicontroller-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=zurich&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=australia&ft:locale=en-US) and [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels. {#dfrn3-generativeaicontroller-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=zurich&ft:locale=en-US). | | Australia | Localization information : Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=australia&ft:locale=en-US). | [ ] ## Highlight information If there are specific highlight considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Generative AI event logs are now retained for 180 days, up from 30 days. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Access the Gen AI log for debugging insights, with HR-related records remaining restricted. * Promote stability with the Long-Term Stable (LTS) model for generative AI. * Identify third-party LLM information, including model, version, and language. * Restrict LLM usage based on domain. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)Generative AI event logs are now retained for 180 days, up from 30 days. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=australia&ft:locale=en-US) for more information. | [ ]