--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Generative AI Controller release notes for upgrades from Zurich to Australia # Combined Generative AI Controller release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Generative AI Controller Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information on upgrading the Generative AI Controller from the Zurich to Australia release family. It highlights new features, important upgrade tasks, changes, activation details, and configuration updates relevant to the Generative AI Controller within the Now Assist applications. Show full answer Show less The Generative AI Controller is installed or updated automatically during Now Assist application installation or updates. Customers experiencing installation issues are advised to consult related knowledge articles or contact ServiceNow support. ## New Features * **Extended Log Retention:** Generative AI event logs in the `sysgenerativeailog` table are retained for 180 days, up from 30 days, ensuring compliance with retention policies. * **Custom Resource Path for BYOK Models:** Support to configure a custom resource path for Azure OpenAI deployments that require specific endpoint paths beyond default settings, enhancing integration flexibility. * **Administrator Access to AI Logs:** Admins gain access to the Generative AI log for debugging, with HR-related records restricted to HR administrators to maintain data privacy. * **Enhanced AI Asset Inventory:** New metadata fields in AI Model and Prompt tables provide improved tracking of AI assets, including lifecycle and retirement information, accessible via AI Control Tower. * **Long-Term Stable (LTS) Model:** Introduces an LTS generative AI model offering regulatory alignment, predictable behavior, and lifecycle stability for confident integration. * **AI Model Version Mappings:** Visibility into mappings between AI model versions and providers, including metadata such as skill type, model type, and resource associations. * **Third-Party LLM Identification:** Access to AI log metadata to identify the specific large language model (LLM), version, and language used for AI content generation. * **Domain-Based LLM Usage Restrictions:** Ability to enable or disable Now Assist per domain to control LLM usage and prevent AI processing of sensitive domain data if needed. * **ServiceNow AI Platform Licensing Tiers:** Introduction of three AI licensing tiers---Foundation, Advanced, and Prime---each granting varying levels of access to AI features, skills, workflows, and agents based on customer needs. ## Changes * **AI Usage Measurement Update:** Transition from a 365-day look-back usage model to a 365-day burn-down model resetting on the contract anniversary, effective from Australia Early Access. This change affects how AI usage is tracked and reported. * **Removal of Direct Action Calls:** Direct action calls in Generative AI Controller were removed starting Zurich Patch 5 to enforce ACL-based security. Customers should use AI Skill Kit to build custom generative AI functionality instead. * **Configuration of AI Actions:** Generative AI Controller supports specific actions such as Generate Content, QnA, Summarize, Generic Prompt, and Sentiment Analysis for AI-generated text responses and analysis. ## Activation and Installation The Generative AI Controller is a feature of the ServiceNow AI Platform that activates with the installation or activation of a Now Assist application. It is available through the ServiceNow Store. Customers should follow the documented procedures for installing Generative AI Controller and related plugins. ## Localization and Accessibility Generative AI Controller supports multilanguage capabilities through Microsoft Azure OEM for Dynamic Translation, which can be enabled via the AI Admin Hub console. No new accessibility or localization changes were introduced between Zurich and Australia releases. ## Practical Implications for ServiceNow Customers * Upgrading to Australia enhances AI governance with extended log retention and improved asset tracking. * Customizing Azure OpenAI integration is now more flexible with configurable resource paths for BYOK models. * Security and compliance are strengthened by restricting AI log access and domain-based LLM usage controls. * Changes to AI usage measurement and removal of direct action calls require customers to adjust their AI usage monitoring and custom AI workflow development approaches. * The introduction of AI platform tiers allows customers to select licensing that best fits their AI adoption strategy and feature needs. Consolidated page of all release notes for Generative AI Controller from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Generative AI Controller to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-generativeaicontroller-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case. | | Australia | Upgrade information : Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case. | [ ] ## New features Between your current release family and Australia, new features were introduced for Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements. [Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=zurich&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [Administrator access to Gen AI log](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI log \[sys_generative_ai_log\] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins. [Enhanced AI asset inventory](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model \[sys_generative_ai_model_config\] and Prompt \[sys_generative_ai_config\] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates. [Long-Term Stable model for generative AI](https://www.servicenow.com/docs/access?context=long-term-stable-models&family=zurich&ft:locale=en-US) : Promote stability and adoption for entitled users with a Long-Term Stable (LTS) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence. [AI Model Version Mappings](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Review the mappings between AI model versions and their providers in the Gen AI Model Version Mapping \[sys_gen_ai_model_version_mapping\] table. This table shows the mappings between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information. [Identify third-party LLM information](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Access the Gen AI Log Metadata \[sys_gen_ai_log_metadata\] table to identify which LLM model, version, and requested language was used to generate the AI content. [Restrict LLM usage based on the domain](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=zurich&ft:locale=en-US) : Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) : [Extended log retention for generative AI events](https://www.servicenow.com/docs/access?context=reference-for-generative-ai-controller&family=australia&ft:locale=en-US) : Retain records in the Generative AI Log \[sys_generative_ai_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) : [Configure a custom resource path for BYOK models](https://www.servicenow.com/docs/access?context=configure-custom-resource-path-byok&family=australia&ft:locale=en-US) : Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Generative AI Controller features. {#dfrn3-generativeaicontroller-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Direct action calls removed from Generative AI Controller](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-landing&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 5, the Generative AI Controller (GAIC) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists (ACLs). To create custom generative AI functionality, use AI Skill Kit instead. * Configure actions in the Generative AI Controller * Generate Content to create AI-generated text responses * QnA to answer user questions * Summarize to shorten long or complex text * Generic Prompt to generate ideas or content on any topic * Sentiment Analysis to identify the sentiment of user input For more information, refer to [KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows](https://support.servicenow.com/kb?sys_kb_id=6460540047ee7a9048cb2920326d4302&id=kb_article_view). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Generative AI Controller features or functionality were removed. {#dfrn3-generativeaicontroller-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Generative AI Controller features or functionality were deprecated. {#dfrn3-generativeaicontroller-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Generative AI Controller. {#dfrn3-generativeaicontroller-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=zurich&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://www.servicenow.com/docs/access?context=installing-generative-ai-controller&family=australia&ft:locale=en-US) and [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels. {#dfrn3-generativeaicontroller-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=zurich&ft:locale=en-US). | | Australia | Localization information : Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://www.servicenow.com/docs/access?context=dynamic-translation-na-ms-azure-oem&family=australia&ft:locale=en-US). | [ ] ## Highlight information If there are specific highlight considerations for Generative AI Controller we have noted them here. {#dfrn3-generativeaicontroller-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Generative AI event logs are now retained for 180 days, up from 30 days. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Access the Gen AI log for debugging insights, with HR-related records remaining restricted. * Promote stability with the Long-Term Stable (LTS) model for generative AI. * Identify third-party LLM information, including model, version, and language. * Restrict LLM usage based on domain. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US)Generative AI event logs are now retained for 180 days, up from 30 days. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration. See [Generative AI Controller](https://www.servicenow.com/docs/access?context=generative-ai-controller&family=australia&ft:locale=en-US) for more information. | [ ]