--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Zurich to Australia # Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Zurich to Australia This document consolidates the release notes for upgrading Healthcare and Life Sciences Service Management Core from the Zurich release to the Australia release. It is designed to help ServiceNow customers understand new features, changes, and important upgrade information for this product family across these releases. Show full answer Show less The Australia release primarily introduces enhanced security features, especially around read-only field protections within the ServiceNow AI Platform®, while maintaining backward compatibility and operational flexibility. ## Important information for upgrading to Australia * **Read-only field security enhancements:** The Australia release adds a new "readonlyoption" field that provides granular control levels such as "strictreadonly" and "clientscriptmodifiable." These backend changes strengthen instance security without disrupting existing functionality. * **Role enhancements:** Users with the feature administrator role can now perform certain tasks previously limited to broader administrator roles, improving operational efficiency. * **Technical guidance:** Additional details about identifying affected fields and configuring these new read-only security options are available in the knowledge base (KB2718122) and relevant configuration documentation. * **Pre- and post-upgrade tasks:** Customers should review and complete necessary upgrade tasks outlined in the release notes before proceeding with the Australia upgrade. ## New features, changes, removals, and deprecations Between Zurich and Australia releases, there are no new features, changes, removals, or deprecations specific to the Healthcare and Life Sciences Service Management Core product. ## Activation and availability * Healthcare and Life Sciences Service Management Core is available for installation via the ServiceNow Store. * Customers can request the product through the ServiceNow Store and review all available apps and cumulative release notes there. ## Additional considerations * No changes to additional requirements, browser requirements, accessibility, or localization were introduced between Zurich and Australia releases for this product. * Security enhancements are highlighted as a key improvement in Australia, reinforcing the product's compliance and protection capabilities. Consolidated page of all release notes for Healthcare and Life Sciences Service Management Core from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare and Life Sciences Service Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare and Life Sciences Service Management Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Healthcare and Life Sciences Service Management Core. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Healthcare and Life Sciences Service Management Core features. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Healthcare and Life Sciences Service Management Core features or functionality were removed. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Healthcare and Life Sciences Service Management Core features or functionality were deprecated. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare and Life Sciences Service Management Core. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Healthcare and Life Sciences Service Management Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare and Life Sciences Service Management Core, such as specific requirements or compliance levels. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare and Life Sciences Service Management Core we have noted them here. {#dfrn3-healthcareandlifesciencesservicemanagementcore-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Healthcare and Life Sciences Service Management Core has received security enhancements in the Australia release. See [Healthcare and Life Sciences Service Management](https://www.servicenow.com/docs/access?context=hcls-service-mgmt-overview&family=australia&ft:locale=en-US) for more information. | [ ]