--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Healthcare Operations Core release notes for upgrades from Zurich to Australia # Combined Healthcare Operations Core release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare Operations Core Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in upgrading Healthcare Operations Core from the Zurich release to Australia. It compiles all relevant updates, new features, changes, and important upgrade instructions to streamline your upgrade preparation and ensure a smooth transition. Show full answer Show less ## Important Upgrade Information * The Australia release introduces enhanced security protections for read-only fields within the ServiceNow AI Platform®, adding a new **"readonlyoption"** field that supports granular control levels such as **"strictreadonly"** and **"clientscriptmodifiable"**. These backend changes strengthen instance security while maintaining backward compatibility and flexibility. * Feature administrators gain expanded capabilities, allowing them to perform tasks previously restricted to administrators, improving operational efficiency. * Pre- and post-upgrade tasks should be reviewed and completed as specified to ensure a successful upgrade. ## New Features in Australia Release * **ServiceNow AI Platform Licensing Tiers:** Three tiers---Foundation, Advanced, and Prime---offer increasing AI capabilities ranging from basic insights to autonomous actions and custom AI asset creation. Your license level determines access to application features, generative AI skills, workflows, and AI agents. * **Now Assist in Virtual Agent:** Enables conversational creation of support requests for healthcare IT, biomedical, facilities, and environmental services departments. It clarifies incomplete requests and validates them using Care Team Operations AI agents, accessible via Care Team Portal and Care Team Mobile. * **Care Team Operations Case Creation AI Voice Agent:** Allows care team members to create cases conversationally over the phone. Note that the Care Team Operations plugin for case creation must be installed for this feature to function. ## Changes to Existing Features * **Embedding Care Team Portal in Epic:** The embedding process is streamlined, supporting multiple launch context tokens within the same Hyperspace session and dynamic retrieval of the FHIR endpoint, eliminating manual embedding in Single Sign-on scripts. * **Roles and Responsibilities Updates:** New responsibilities **Support Department Agent** and **Support Department Manager** were added. Existing roles **Team Member** and **Team Manager** were renamed to **Care Team Member** and **Care Team Manager**, respectively. These roles can now be assigned more selectively within healthcare organizations. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Australia releases for Healthcare Operations Core. ## Activation and Installation * Healthcare Operations Core is installed by requesting it from the ServiceNow Store. Customers can view available apps and request installations through the store interface. * Cumulative release note information for all app versions is accessible via the ServiceNow Store version history. ## Additional Notes * There are no changes to additional requirements, browser requirements, accessibility, or localization information between Zurich and Australia releases. * Key highlights include improved launch context handling when embedding Care Team Portal into EMR systems, enhanced user role assignment processes, conversational support request creation with Now Assist, AI voice case creation, and strengthened security features in Australia. Consolidated page of all release notes for Healthcare Operations Core from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare Operations Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Healthcare Operations Core features. {#dfrn3-healthcareoperationscore-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Embed Care Team Portal in Epic](https://www.servicenow.com/docs/access?context=configure-care-team-portal&family=zurich&ft:locale=en-US) : The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration. The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, only tokens captured from the initial launch were displayed. The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script. [Setting up roles and responsibilities](https://www.servicenow.com/docs/access?context=cto-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities have been updated to enable more selective user access. The following responsibilities were added in Healthcare Operations Core: * Support Department Agent * Support Department Manager The following responsibilities were renamed in Healthcare Operations Core: * Team Member has become Care Team Member * Team Manager has become Care Team Manager Healthcare operations users can now be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Healthcare Operations Core features or functionality were removed. {#dfrn3-healthcareoperationscore-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Healthcare Operations Core features or functionality were deprecated. {#dfrn3-healthcareoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels. {#dfrn3-healthcareoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems. * Assign roles and responsibilities more efficiently with an updated user configuration process. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Healthcare Operations Core has received security enhancements in the Australia release. has received security enhancements in the Australia release. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=australia&ft:locale=en-US) for more information. | [ ]