--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Hermes Messaging Service release notes for upgrades from Zurich to Australia # Combined Hermes Messaging Service release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Hermes Messaging Service Release Notes for Upgrades from Zurich to Australia This consolidated guide summarizes all Hermes Messaging Service updates from the Zurich to Australia release families, helping ServiceNow customers understand the new features, changes, and activation details relevant to upgrading their service. It provides essential pre- and post-upgrade information to ensure a smooth transition and highlights enhancements that improve security, administration, and usage monitoring. Show full answer Show less ## New Features * **Hermes Settings Page (Australia):** Allows maintenance users and administrators to view and modify Hermes configuration properties and manage background jobs directly via a dedicated interface. * **Encryption at Rest:** Offers message data protection on broker disks by enabling encryption at rest on individual Hermes topics. Customers can choose between ServiceNow-managed keys or use their own keys via the Bring Your Own Key (BYOK) model. * **Expanded Topic Limits:** Increases the total number of Hermes topics you can create, with the aggregate partition count capped at 960, supporting more granular event or integration topics. * **Enhanced Hermes Usage Dashboard:** Provides detailed data usage metrics by source, including bytes sent and received over time, enabling better monitoring of messaging activity. * **IP Address Access Restrictions:** Enables control over Hermes cluster access through IP address-based access control rules, enhancing security. * **View-only Role:** Introduces the *hermesviewer* role, allowing administrators to view topics and namespaces without full administrative privileges. * **Zurich Features:** Monitor Hermes data usage by application and topic, and verify topic partition synchronization between Hermes clusters using the Hermes Usage Dashboard. ## Changes * **Coral Theme (Zurich):** The Coral theme became the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled, featuring a fresh, brand-neutral look and including a dark theme option to improve readability and reduce eye strain. * **No changes were introduced in the Australia release family.** ## Removed and Deprecated Features No Hermes Messaging Service features were removed or deprecated between Zurich and Australia releases. ## Activation Information Hermes Messaging Service is an AI Platform feature activated by installing the ServiceNow Stream Connect Installer plugin (`com.glide.hub.streamconnect.installer`) or the Log Export Service application. This activation process remains consistent across both Zurich and Australia releases. ## Additional Information * **Browser Requirements:** No changes were noted in browser support between releases. * **Accessibility:** The Coral theme's dark mode option supports accessibility by reducing eye strain and improving readability in web and mobile experiences. * **Localization:** No new localization considerations were introduced. ## Key Outcomes for ServiceNow Customers * Gain enhanced control and visibility over Hermes Messaging Service through improved settings management and detailed usage dashboards. * Improve data security with encryption at rest, including support for customer-managed encryption keys. * Support larger and more complex messaging scenarios with expanded topic limits. * Enhance cluster security by restricting access via IP address rules. * Streamline administrative roles by leveraging the new view-only role for safe monitoring without full admin rights. * Benefit from a modernized user interface with the Coral theme and dark mode, improving user experience across devices. Consolidated page of all release notes for Hermes Messaging Service from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Hermes Messaging Service release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Hermes Messaging Service to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hermesmessagingservice-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Hermes Messaging Service. {#dfrn3-hermesmessagingservice-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Monitor Hermes data usage](https://www.servicenow.com/docs/access?context=monitoring-data-usage-hermes&family=zurich&ft:locale=en-US) : Monitor data usage by application and track data usage by topic using the Hermes Usage Dashboard. [Synchronize topic partition count](https://www.servicenow.com/docs/access?context=update-topic-hermes&family=zurich&ft:locale=en-US) : Verify that the partition count is synchronized between topics in Hermes clusters. | | Australia | [Hermes Settings page](https://www.servicenow.com/docs/access?context=c-hermes-settings&family=australia&ft:locale=en-US) : Enable maintenance users and administrators to view and modify Hermes configuration properties and manage background jobs directly from the Hermes Settings page. [Encryption at rest for Hermes topics](https://www.servicenow.com/docs/access?context=encryption-at-rest&family=australia&ft:locale=en-US) : Protect message data stored on broker disks by enabling encryption at rest on individual Hermes topics. Choose between ServiceNow-managed keys or customer-supplied keys using the Bring Your Own Key (BYOK) model. [Expanded topic limits in Hermes](https://www.servicenow.com/docs/access?context=exploring-hermes-messaging-service&family=australia&ft:locale=en-US) : Create more topics in Hermes with an increased topic limit. The total number of partitions across all topics can't exceed 960. [Hermes Usage Dashboard improvements](https://www.servicenow.com/docs/access?context=monitoring-data-usage-hermes&family=australia&ft:locale=en-US) : View Hermes data usage by source, including the total number of bytes received and bytes sent over time, in the Hermes Usage Dashboard. [Access restrictions by IP address](https://www.servicenow.com/docs/access?context=restricting-access-hermes-topics&family=australia&ft:locale=en-US) : Restrict access to Hermes by enabling IP address access control rules. [View-only role](https://www.servicenow.com/docs/access?context=hermes-messaging-service-roles-4&family=australia&ft:locale=en-US) : Enable administrators to view topics and namespaces in Hermes by granting the hermes_viewer role instead of the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Hermes Messaging Service features. {#dfrn3-hermesmessagingservice-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Hermes Messaging Service features or functionality were removed. {#dfrn3-hermesmessagingservice-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Hermes Messaging Service features or functionality were deprecated. {#dfrn3-hermesmessagingservice-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Hermes Messaging Service. {#dfrn3-hermesmessagingservice-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or installation of the Log Export Service application. For details, see [Activating Hermes](https://www.servicenow.com/docs/access?context=hermes-messaging-service-activation&family=zurich&ft:locale=en-US). | | Australia | Activation information : Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer (com.glide.hub.stream_connect.installer) plugin or the installation of the Log Export Service application. For details, see [Activating Hermes](https://www.servicenow.com/docs/access?context=hermes-messaging-service-activation&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Hermes Messaging Service, such as specific requirements or compliance levels. {#dfrn3-hermesmessagingservice-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Hermes Messaging Service we have noted them here. {#dfrn3-hermesmessagingservice-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Monitor Hermes data usage over time. * Verify that topics are synchronized between Hermes clusters. See [Hermes Messaging Service](https://www.servicenow.com/docs/access?context=hermes-messaging-service&family=zurich&ft:locale=en-US) for more information. | | Australia | * Create more Hermes topics for specific events or integrations with an expanded topic limit. * View granular usage metrics in the Hermes Usage Dashboard. * Restrict access to the Hermes cluster based on the client IP address. * Manage Hermes configuration properties and background jobs from the Hermes Settings page. * Protect message data on broker disks with encryption at rest, with support for customer-supplied keys. See [Hermes Messaging Service](https://www.servicenow.com/docs/access?context=hermes-messaging-service&family=australia&ft:locale=en-US) for more information. | [ ]