--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined HR Multi Instance Integration release notes for upgrades from Zurich to Australia # Combined HR Multi Instance Integration release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined HR Multi Instance Integration release notes for upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrading the HR Multi Instance Integration from the Zurich release family to the Australia release family. It provides a combined view of new features, changes, removals, deprecations, activation guidance, and other relevant information across these releases to ensure a smooth transition. Show full answer Show less There were no updates or changes specifically introduced in the Australia release for HR Multi Instance Integration. The key features and enhancements originate from the Zurich release family. ## Key Features (Introduced in Zurich) * **Inter-instance communication and hybrid HR services:** Enables HR service providers and partners to operate their own HR Service Delivery instances while collaborating seamlessly across instances. * **Consistent employee experience:** Maintains a uniform HR catalog and user experience regardless of whether employees interact locally or with third-party provider instances. * **Outsourcing and hybrid fulfillment:** Supports partial HR case fulfillment by both providers and consumers across instances. * **Access management and security:** Controls access at the remote catalog level to meet organizational security and compliance needs. * **Synchronization of case data:** Automatically synchronizes request statuses, comments, and attachments between provider and consumer instances. * **Task management:** Allows creation of HR tasks, approval tasks (manual approval only), and document signing tasks for remote users via universal tasks. * **Magic links for task completion:** Enables remote consumer users to complete HR, document, and approval tasks by securely accessing the provider instance through magic links embedded in universal tasks. * **Support for URL task type and External field:** Supports URL-based tasks in universal tasks and marks HR profiles as external when belonging to consumer company employees. ## Activation Information To activate HR Multi Instance Integration: * HR service consumers must install the **HR Multi Instance Integration for Consumer** application. * HR service providers must install the **HR Multi Instance Integration for Provider** application. * Both applications are available through the ServiceNow Store and must be requested accordingly. ## Additional Notes * No updates, changes, removals, deprecations, browser requirements, accessibility, or localization information were introduced in the Australia release. * The integration supports collaboration through bidirectional workflows and enhances security by limiting record access based on user roles. * Universal Task is used as the standard mechanism for managing remote tasks in both provider and consumer instances. ServiceNow customers upgrading to Australia can expect continuity of functionality introduced in Zurich without additional changes or new features in this release. Proper activation of the relevant applications and adherence to pre- and post-upgrade tasks remain critical for successful integration. Consolidated page of all release notes for HR Multi Instance Integration from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family HR Multi Instance Integration release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading HR Multi Instance Integration to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hrmultiinstanceintegration-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) : Partners and service providers for HR service fulfillment often are running their own instance of HR Service Delivery. HR Multi Instance Integration provides inter-instance communication and hybrid HR services with fulfillment in different instances through the following capabilities: * Ability to control your organization employee's experience and interactions per your organization's culture, branding, and policies. * Ability to outsource services. * Consistent user experience for employees across the entire HR catalog, regardless of whether they are interacting locally or remotely from any third-party provider. * Because HR workflows or business process are not restricted to a single instance, they can flow seamlessly across instances. * Uniformity and standardization for HR agents on the provider instance enables them to work on local cases or remote HR cases from the provider's ServiceNow AI Platform instance with a minimal learning curve. * Managing and controlling access at the remote catalog level to meet security and compliance requirements. * Synchronization of relevant information such as submitted request (provider task) status, comments, and attachments by service providers. * Ability to fulfill an HR case partially by providers and partially by consumers. * Ability to create HR tasks and approval tasks for remote HR cases. Note: Only manual approval flow is supported, and not the automatic approval flow. * Initiate document signing tasks for remote users via universal tasks. This feature is available only when the Document Template plugin is installed along with the HR Multi Instance Integration for Provider application. * Enable remote users (consumer users) to complete HR tasks, document tasks, and approval tasks via magic links shared in universal tasks. Magic links route remote users to the provider instance for completing the assigned tasks. * Support the URL task type in Universal Task. This task type enables you to specify a URL link that is shared in the universal task assigned to a local or remote user. * Support the External field in the HR Profile data. When the HR profile belongs to an employee in consumer company, the External field is marked True. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing HR Multi Instance Integration features. {#dfrn3-hrmultiinstanceintegration-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some HR Multi Instance Integration features or functionality were removed. {#dfrn3-hrmultiinstanceintegration-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some HR Multi Instance Integration features or functionality were deprecated. {#dfrn3-hrmultiinstanceintegration-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : If you are an HR service consumer, install the HR Multi Instance Integration for Consumer (sn_hr_mii_provider) application, and if you are an HR service provider, install the HR Multi Instance Integration for Provider (sn_hr_mii_provider) application by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: HR Multi Instance Integration is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for HR Multi Instance Integration, such as specific requirements or compliance levels. {#dfrn3-hrmultiinstanceintegration-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Collaborate with service providers and consumers through bidirectional workflows. * Increase the security of records in consumer instances and provider instances by limiting access based on user roles. * Enable an employee to place an HR service request from a consumer instance and fulfill the request from provider instance, making it easy to raise and fulfill HR requests while working in their own ServiceNow instance. * Create HR tasks, approval tasks, and document tasks from a provider instance for users in a consumer instance. * Enable consumer users to complete the assigned tasks via magic links. Magic links enable consumer users to directly access the linked resource in the provider instance without having to manually log in. * Use Universal Task as the remote tasking medium in both provider instance and consumer instance. See [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]