--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined HR Multi Instance Integration release notes for upgrades from Zurich to Australia # Combined HR Multi Instance Integration release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined HR Multi Instance Integration release notes for upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for their upgrade of HR Multi Instance Integration from the Zurich release family to Australia. It provides a unified view of new features, changes, removals, deprecations, and activation details across releases to help customers understand what has been introduced, updated, or discontinued. Show full answer Show less Notably, there are no updates specifically associated with the Australia release itself; all substantive feature details pertain to the Zurich release family. ## Key Features Introduced (Zurich Release Family) * **Inter-instance HR Service Delivery:** Enables communication and hybrid HR services across multiple ServiceNow instances, supporting partners and service providers running their own HR Service Delivery instances. * **Customizable Employee Experience:** Control employee interactions and experiences according to organizational culture, branding, and policies. * **Outsourcing and Fulfillment:** Supports outsourcing services with seamless HR workflows that span local and remote instances. * **Consistent User Experience:** Employees experience uniform HR catalog interactions regardless of whether services are local or remote. * **Standardized Agent Experience:** HR agents on provider instances can efficiently handle both local and remote cases with minimal learning curve. * **Security and Compliance:** Access controls at remote catalog levels ensure compliance and protect sensitive data. * **Synchronization:** Status, comments, and attachments synchronize between provider tasks and consumer requests. * **Partial Fulfillment:** HR cases can be partially fulfilled by both providers and consumers. * **Task and Approval Management:** Creation of HR tasks and manual approval tasks across instances; automatic approval flows are not supported. * **Document Signing Integration:** Providers can initiate document signing tasks for remote users via universal tasks (requires Document Template plugin). * **Magic Links for Task Completion:** Remote users can complete assigned HR, document, and approval tasks via secure magic links that direct them to the provider instance. * **Universal Task Support:** Supports URL task type to share links with local or remote users, enhancing task flexibility. * **HR Profile External Field:** Enables identification of employees belonging to consumer companies by marking the External field as True. ## Activation and Installation To activate HR Multi Instance Integration: * HR service consumers should install the **HR Multi Instance Integration for Consumer** application. * HR service providers should install the **HR Multi Instance Integration for Provider** application. * Both applications are available via the ServiceNow Store, where customers can also find cumulative release notes and submit installation requests. ## Additional Information * No changes, removals, or deprecations were recorded between Zurich and Australia releases for this product. * No updates were made regarding browser requirements, accessibility, localization, or highlights specifically for the Australia release. * Highlighted Zurich capabilities include bidirectional workflows between providers and consumers, enhanced security by role-based access control, and leveraging Universal Task as a common tasking medium. ## Practical Impact for ServiceNow Customers By upgrading to Australia from Zurich, customers maintain access to a robust HR Multi Instance Integration platform that facilitates seamless collaboration between multiple HR service instances. This enables organizations to outsource HR fulfillment securely, deliver consistent employee experiences, and streamline task management across instances using advanced features like magic links and universal tasks. Customers should ensure they install the appropriate applications from the ServiceNow Store and follow pre- and post-upgrade tasks for a smooth transition. Consolidated page of all release notes for HR Multi Instance Integration from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family HR Multi Instance Integration release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading HR Multi Instance Integration to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-hrmultiinstanceintegration-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) : Partners and service providers for HR service fulfillment often are running their own instance of HR Service Delivery. HR Multi Instance Integration provides inter-instance communication and hybrid HR services with fulfillment in different instances through the following capabilities: * Ability to control your organization employee's experience and interactions per your organization's culture, branding, and policies. * Ability to outsource services. * Consistent user experience for employees across the entire HR catalog, regardless of whether they are interacting locally or remotely from any third-party provider. * Because HR workflows or business process are not restricted to a single instance, they can flow seamlessly across instances. * Uniformity and standardization for HR agents on the provider instance enables them to work on local cases or remote HR cases from the provider's ServiceNow AI Platform instance with a minimal learning curve. * Managing and controlling access at the remote catalog level to meet security and compliance requirements. * Synchronization of relevant information such as submitted request (provider task) status, comments, and attachments by service providers. * Ability to fulfill an HR case partially by providers and partially by consumers. * Ability to create HR tasks and approval tasks for remote HR cases. Note: Only manual approval flow is supported, and not the automatic approval flow. * Initiate document signing tasks for remote users via universal tasks. This feature is available only when the Document Template plugin is installed along with the HR Multi Instance Integration for Provider application. * Enable remote users (consumer users) to complete HR tasks, document tasks, and approval tasks via magic links shared in universal tasks. Magic links route remote users to the provider instance for completing the assigned tasks. * Support the URL task type in Universal Task. This task type enables you to specify a URL link that is shared in the universal task assigned to a local or remote user. * Support the External field in the HR Profile data. When the HR profile belongs to an employee in consumer company, the External field is marked True. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing HR Multi Instance Integration features. {#dfrn3-hrmultiinstanceintegration-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some HR Multi Instance Integration features or functionality were removed. {#dfrn3-hrmultiinstanceintegration-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some HR Multi Instance Integration features or functionality were deprecated. {#dfrn3-hrmultiinstanceintegration-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate HR Multi Instance Integration. {#dfrn3-hrmultiinstanceintegration-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : If you are an HR service consumer, install the HR Multi Instance Integration for Consumer (sn_hr_mii_provider) application, and if you are an HR service provider, install the HR Multi Instance Integration for Provider (sn_hr_mii_provider) application by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: HR Multi Instance Integration is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for HR Multi Instance Integration, such as specific requirements or compliance levels. {#dfrn3-hrmultiinstanceintegration-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for HR Multi Instance Integration we have noted them here. {#dfrn3-hrmultiinstanceintegration-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Collaborate with service providers and consumers through bidirectional workflows. * Increase the security of records in consumer instances and provider instances by limiting access based on user roles. * Enable an employee to place an HR service request from a consumer instance and fulfill the request from provider instance, making it easy to raise and fulfill HR requests while working in their own ServiceNow instance. * Create HR tasks, approval tasks, and document tasks from a provider instance for users in a consumer instance. * Enable consumer users to complete the assigned tasks via magic links. Magic links enable consumer users to directly access the linked resource in the provider instance without having to manually log in. * Use Universal Task as the remote tasking medium in both provider instance and consumer instance. See [HR Multi Instance Integration](https://www.servicenow.com/docs/access?context=multi-instance-int&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]