--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Identity release notes for upgrades from Zurich to Australia # Combined Identity release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Identity Release Notes for Upgrades from Zurich to Australia This consolidated release note page provides a comprehensive summary of the new features, changes, deprecations, and important upgrade information for ServiceNow Identity from the Zurich release through to Australia. It is designed to assist ServiceNow customers in preparing for their upgrade and understanding the enhancements and modifications introduced across these releases. Show full answer Show less ## Key Features * **Machine Identity Console (Zurich):** Enables management and monitoring of non-human identities (NHIs) and data integration accounts with detailed dashboards on API usage, helping improve security and account configuration decisions. * **Granular Admin Roles (Australia):** Allows developers and administrators to perform administrative tasks in Identity without needing full admin privileges, improving security and operational control. * **Role Masking for AI Agents (Australia):** Implements role masking to restrict inherited roles during AI agent and agentic workflow execution, reducing security risks by limiting privileges. * **User Management Enhancements (Australia):** Introduces AI-specific identity types and roles (such as aiuseradmin) for managing AI users, plus enhanced date/time formatting based on user preference and Identity sub-type categorization. * **Federated ID (Zurich and Australia):** Provides a unique identifier for roles across multiple instances, simplifying role management and tracking in distributed environments. * **Access Analyzer Enhancements (Zurich):** Supports new ACL criteria controlled by reference and displays Security data filters in Applied or Undefined states, aiding in permission analysis and compliance. Note: Access Analyzer is available via the ServiceNow Store. * **Coral Theme (Zurich and Australia):** Introduces Coral as the default theme for new portals and experiences, offering a modern, brand-neutral UI with options for dark mode on web and mobile. * **Scripting Governance Tool (Australia):** Enhances management of user permissions related to scripting on the ServiceNow AI Platform, promoting governance and security. ## Important Upgrade Information * No features or functionality were removed or deprecated between Zurich and Australia releases for Identity. * Identity remains an active ServiceNow AI Platform product by default in both Zurich and Australia. * No additional browser requirements or localization changes were introduced. * Accessibility improvements include the adoption of the Coral theme for better user experience. ## Practical Benefits for ServiceNow Customers * Improved security controls with role masking and granular administrative roles help minimize risk and enforce least privilege principles. * Enhanced AI user management supports specialized workflows and governance for AI agents within Identity. * Machine Identity Console and Federated ID features enable better tracking and management of non-human identities and roles across multiple instances, essential for complex enterprise environments. * Access Analyzer improvements facilitate more precise permission analysis and compliance verification. * The Coral theme enhances user experience with a modern, accessible interface suitable for diverse user groups. ## Next Steps Before upgrading to Australia, customers should review and complete the recommended pre- and post-upgrade tasks. Familiarize your teams with new roles such as aiuseradmin and the role masking feature to leverage enhanced security capabilities effectively. Consider exploring the Machine Identity Console dashboards and Access Analyzer in the ServiceNow Store to maximize operational insights. Consolidated page of all release notes for Identity from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Identity release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Identity to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-identity-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Identity. {#dfrn3-identity-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Machine Identity Console](https://www.servicenow.com/docs/access?context=machine-identity-console&family=zurich&ft:locale=en-US) : Use the Machine Identity Console to see what data integration accounts are accessing and how they're configured. This console helps you make smarter security decisions about setting up these accounts. | | Australia | [Granular admin roles](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Identity without requiring the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Identity features. {#dfrn3-identity-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Access analyzer](https://www.servicenow.com/docs/access?context=access-analyzer&family=zurich&ft:locale=en-US) : Display the Security data filter that is in the Applied or Undefined status in the Access Analyzer results. Access Analyzer also supports the new criteria in ACLs that is controlled by reference. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Role masking in Now Assist AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=australia&ft:locale=en-US) : Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. [User management enhancements](https://www.servicenow.com/docs/access?context=t_CreateAUser&family=australia&ft:locale=en-US) : User management enhancements: * Configure AI agents or AI users by selecting the AI option from the Identity type drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Use this role to view, create, edit, assign roles to, and delete users with the identity type as AI. * Use the Identity sub-type field to categorize the identity type while creating a user. * Use the new date and time formats based on the user's preference while creating users. [Federated ID](https://www.servicenow.com/docs/access?context=federated-id&family=australia&ft:locale=en-US) : Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. [Machine Identity Console](https://www.servicenow.com/docs/access?context=machine-identity-console&family=australia&ft:locale=en-US) : View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requesters and their API calls. [Scripting Governance Tool](https://www.servicenow.com/docs/access?context=scripting-governance&family=australia&ft:locale=en-US) : Manage user permissions for scripting on the ServiceNow AI Platform from the enhanced scripting governance tool. | [ ] ## Removed Between your current release family and Australia, some Identity features or functionality were removed. {#dfrn3-identity-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Identity features or functionality were deprecated. {#dfrn3-identity-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Identity. {#dfrn3-identity-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Identity is a ServiceNow AI Platform product that is active by default. | | Australia | Activation information : Identity is a ServiceNow AI Platform product that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Identity we have noted them here. {#dfrn3-identity-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Identity we have noted them here. {#dfrn3-identity-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Identity, such as specific requirements or compliance levels. {#dfrn3-identity-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Localization information If there are specific localization considerations for Identity we have noted them here. {#dfrn3-identity-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Identity we have noted them here. {#dfrn3-identity-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI. * Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US). * Access Analyzer v.6 supports agentic workflows and AI agents in the Analyze Permissions feature. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). * Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see [Explore Federated ID](https://www.servicenow.com/docs/access?context=federated-id&family=zurich&ft:locale=en-US). * View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requestors and their API calls. To know more, see [Metrics](https://www.servicenow.com/docs/access?context=machine-identity-metrics&family=zurich&ft:locale=en-US) and [View dashboard](https://www.servicenow.com/docs/access?context=view-inbound-api-integration-usage-dashboard&family=zurich&ft:locale=en-US). Zurich * Manage your non-human identities (NHIs) using the Machine Identity Console. * Support security data filter functionality in Applied or Undefined status and Controlled by Refs functionality during access control list (ACL) query. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). See [Identity](https://www.servicenow.com/docs/access?context=identity-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) [Role Masking enhancement](https://www.servicenow.com/docs/access?context=role-masking&family=australia&ft:locale=en-US) : Dynamic role addition: Add multiple roles to an AI agent's role masking configuration as individual records, rather than as a single delimited list. Each role you add through the embedded list on the Agent Access Role Configuration form creates a record in the Agent Access Role Mapping table. Australia * Use the granular roles to complete administrative configuration tasks for Identity without requiring the full admin role. * Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI. * Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. See [Identity](https://www.servicenow.com/docs/access?context=identity-landing&family=australia&ft:locale=en-US) for more information. | [ ]