--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Identity release notes for upgrades from Zurich to Australia # Combined Identity release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Identity Release Notes for Upgrades from Zurich to Australia This consolidated guide provides essential information for ServiceNow customers upgrading Identity features from the Zurich release to the Australia release. It covers new features, changes, removals, deprecations, and important pre- and post-upgrade tasks, ensuring a smooth transition and enhanced management of Identity within the ServiceNow AI Platform. Show full answer Show less ## Key Features * **Granular Admin Roles (Australia):** Allows developers and administrators to perform Identity administrative tasks without full admin privileges, enhancing security and delegation capabilities. * **Machine Identity Console (Zurich \& Australia):** Provides visibility into data integration accounts and API usage, helping to make informed security decisions and track API calls via the Inbound API Integration Usage dashboard. * **Role Masking for AI Agents (Australia):** Limits inherited roles during AI agent and agentic workflow execution to restrict privileges, reduce security risks, and prevent unintended actions. * **User Management Enhancements (Australia):** Introduces AI identity types with the `aiuseradmin` role for creating, editing, and managing AI users, along with user-preferred date/time formats and identity sub-type categorization. * **Federated ID (Zurich \& Australia):** Provides unique identifiers for roles across multiple ServiceNow instances, simplifying role management and tracking. * **Scripting Governance Tool (Australia):** Enhances control over user permissions for scripting within the ServiceNow AI Platform. * **Access Analyzer Enhancements (Zurich):** Supports security data filters in Applied or Undefined status and new ACL criteria controlled by references, improving permissions analysis. Note that Access Analyzer is available via the ServiceNow Store. * **Coral Theme (Zurich \& Australia):** Default theme for portals and experiences with Next Experience or Core UI enabled, offering a modern, brand-neutral look with optional dark mode for web and mobile. ## Important Upgrade Information * Identity is active by default in both Zurich and Australia releases as part of the ServiceNow AI Platform. * No features or functionalities were removed or deprecated between Zurich and Australia releases. * No additional browser requirements or localization changes were introduced. * Pre- and post-upgrade tasks should be reviewed and completed as needed to ensure seamless transition. ## Practical Benefits for ServiceNow Customers * **Enhanced Security and Role Management:** Granular admin roles and role masking improve security by limiting access and privileges appropriately. * **Improved Visibility and Control:** Machine Identity Console and Access Analyzer provide better oversight of identity usage and permissions, facilitating smarter security decisions. * **Streamlined AI User Management:** Dedicated roles and AI identity types simplify managing AI agents and users, supporting advanced automation scenarios securely. * **Consistent User Experience:** The Coral theme standardizes portal look and feel, improving usability across web and mobile platforms. Customers upgrading should familiarize themselves with these enhancements to optimize identity security, governance, and operational efficiency within their ServiceNow environments. Consolidated page of all release notes for Identity from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Identity release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Identity to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-identity-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Identity. {#dfrn3-identity-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Machine Identity Console](https://www.servicenow.com/docs/access?context=machine-identity-console&family=zurich&ft:locale=en-US) : Use the Machine Identity Console to see what data integration accounts are accessing and how they're configured. This console helps you make smarter security decisions about setting up these accounts. | | Australia | [Granular admin roles](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Identity without requiring the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Identity features. {#dfrn3-identity-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Access analyzer](https://www.servicenow.com/docs/access?context=access-analyzer&family=zurich&ft:locale=en-US) : Display the Security data filter that is in the Applied or Undefined status in the Access Analyzer results. Access Analyzer also supports the new criteria in ACLs that is controlled by reference. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Role masking in Now Assist AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=australia&ft:locale=en-US) : Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. [User management enhancements](https://www.servicenow.com/docs/access?context=t_CreateAUser&family=australia&ft:locale=en-US) : User management enhancements: * Configure AI agents or AI users by selecting the AI option from the Identity type drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Use this role to view, create, edit, assign roles to, and delete users with the identity type as AI. * Use the Identity sub-type field to categorize the identity type while creating a user. * Use the new date and time formats based on the user's preference while creating users. [Federated ID](https://www.servicenow.com/docs/access?context=federated-id&family=australia&ft:locale=en-US) : Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. [Machine Identity Console](https://www.servicenow.com/docs/access?context=machine-identity-console&family=australia&ft:locale=en-US) : View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requesters and their API calls. [Scripting Governance Tool](https://www.servicenow.com/docs/access?context=scripting-governance&family=australia&ft:locale=en-US) : Manage user permissions for scripting on the ServiceNow AI Platform from the enhanced scripting governance tool. | [ ] ## Removed Between your current release family and Australia, some Identity features or functionality were removed. {#dfrn3-identity-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Identity features or functionality were deprecated. {#dfrn3-identity-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Identity. {#dfrn3-identity-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Identity is a ServiceNow AI Platform product that is active by default. | | Australia | Activation information : Identity is a ServiceNow AI Platform product that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Identity we have noted them here. {#dfrn3-identity-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Identity we have noted them here. {#dfrn3-identity-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Identity, such as specific requirements or compliance levels. {#dfrn3-identity-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Localization information If there are specific localization considerations for Identity we have noted them here. {#dfrn3-identity-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Identity we have noted them here. {#dfrn3-identity-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI. * Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US). * Access Analyzer v.6 supports agentic workflows and AI agents in the Analyze Permissions feature. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). * Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see [Exploring Federated ID](https://www.servicenow.com/docs/access?context=federated-id&family=zurich&ft:locale=en-US). * View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requestors and their API calls. To know more, see [Metrics](https://www.servicenow.com/docs/access?context=machine-identity-metrics&family=zurich&ft:locale=en-US) and [View dashboard](https://www.servicenow.com/docs/access?context=view-inbound-api-integration-usage-dashboard&family=zurich&ft:locale=en-US). Zurich * Manage your non-human identities (NHIs) using the Machine Identity Console. * Support security data filter functionality in Applied or Undefined status and Controlled by Refs functionality during access control list (ACL) query. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). See [Identity](https://www.servicenow.com/docs/access?context=identity-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) [Role Masking enhancement](https://www.servicenow.com/docs/access?context=role-masking&family=australia&ft:locale=en-US) : Dynamic role addition: Add multiple roles to an AI agent's role masking configuration as individual records, rather than as a single delimited list. Each role you add through the embedded list on the Agent Access Role Configuration form creates a record in the Agent Access Role Mapping table. Australia * Use the granular roles to complete administrative configuration tasks for Identity without requiring the full admin role. * Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI. * Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. See [Identity](https://www.servicenow.com/docs/access?context=identity-landing&family=australia&ft:locale=en-US) for more information. | [ ]