--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Impact release notes for upgrades from Zurich to Australia # Combined Impact release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 17 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Impact Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the upgrade from Impact Zurich to Australia release. It combines cross-family updates, new features, changes, and important upgrade tasks to help you prepare and benefit from the Australia release. The release focuses on enhancing proactive instance health management, AI-powered insights, streamlined configuration, and expanded accelerators to drive platform adoption and value. Show full answer Show less ## Important Upgrade Information * **Impact Store Application Configuration:** Both Zurich and Australia require a sequence of tasks during a unified registration process, with Australia recommending the streamlined *Impact Guided Setup* for automated registration and connection to the Impact Delivery Instance. * **Activation:** Impact is available via ServiceNow Store, and entitlements and feature activations are detailed in the release notes. Verify your package entitlement to ensure access to specific features. ## New Features in Australia Release * **Proactive Scan Engine:** Enables instance quality, compliance, and performance management by detecting violations based on ServiceNow leading practices. Findings are stored and accessible for review and remediation. * **Generative AI Enhancements:** Includes AI-driven root cause analysis (RCA) and remediation suggestions to diagnose system issues proactively. Note: Regulated market users have limited access to AI summarization features. * **Instance Observer Enhancements:** User-configurable dashboards with ML-based performance insights, categorized node triage, custom performance reports with flexible metrics, and expanded alert availability for Guided-tier customers. * **Accelerator Catalog Expansion:** Numerous new technical and strategic accelerators support key areas like CSDM maturity, AI governance, ITOM Discovery, and Workflow Automation, designed to improve platform adoption and governance. * **Value Management Improvements:** Enhanced value reports track and monetize operational improvements, with GenAI summarization delivering key insights. Work items management and product adoption updates are streamlined. * **Collaboration and Self-Service:** Impact Conversations enable organized, category-based collaboration with experts within the ServiceNow instance. Self-serve accelerator fulfillment offers entitlement-aware catalogs, progress tracking, and downloadable action plans. * **User Experience Updates:** The new default Coral theme offers a fresh, brand-neutral look with dark mode options for web and mobile platforms. Now Assist skills for outcome summarization are enabled by default for appropriate users. ## Key Changes from Zurich to Australia * **Feature Renaming and Refinement:** Root Cause Correlation is now consistently named Root Cause Analysis. Value Management components have been renamed for clarity (e.g., Impact Value Journey to Impact Value). * **AI Readiness and Journey Accelerators:** Streamlined guidance on adopting ServiceNow Generative AI capabilities is now included across all packages with clearer customer enablement. * **Improved Scan Engine Functionality:** Ability to directly deactivate base system definitions, use Full or Suite Scan for update sets validation, and create exceptions from Recommend-level findings. * **Partner Role Support:** A new Impact Partner role allows partners to efficiently manage Impact applications for their customers, improving delegation and administration. * **Dashboard and Alert Enhancements:** Near real-time data refresh on dashboards, improved alert configuration and visibility, and alert notifications assist in proactive instance monitoring. * **Product Adoption Roadmap Enhancements:** New templates for Customer Service Management, Field Service Management, and Governance, Risk, and Compliance; editing and locking controls improved for collaboration. ## Removed and Deprecated Features * **Removed:** Jumpstart Your Document Intelligence Accelerator and On-demand value report and Value potential accelerators have been removed in Australia. * **Deprecated:** Proactive Code Check is being phased out and hidden in new instances starting with Zurich version 6.0.8 but remains supported for existing customers. ## Practical Benefits for ServiceNow Customers * Automate and streamline Impact Store Application setup and configuration using guided setup. * Proactively monitor and improve instance health, compliance, and performance with AI-powered Scan Engine and Instance Observer enhancements. * Leverage expanded accelerators to accelerate platform adoption, governance, and operational maturity aligned to business outcomes. * Access richer, customizable reports and dashboards to track impact, usage, and monetized value across ServiceNow instances. * Benefit from improved collaboration tools and partner role capabilities to manage Impact effectively across teams and partners. * Utilize an enhanced user experience with new themes, AI-based assistance, and streamlined workflows for work item and product adoption management. ## Additional Notes * No new browser or localization requirements were introduced with this release. * The dark theme option supports accessibility and usability preferences for users. * Ensure dependency plugins are installed to enable full data collection and functionality for Value Management and Strategic Portfolio Management. Consolidated page of all release notes for Impact from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Impact release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Impact to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-impact-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See [Configure the Impact Store Application](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=zurich&ft:locale=en-US). | | Australia | Upgrade information : The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Impact. {#dfrn3-impact-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [\[Placeholder link text to key bundle-ipact.impact-healthscan-store-app\]](https://www.servicenow.com/docs/access?context=impact-healthscan-store-app&family=zurich&ft:locale=en-US) : * Implement Scan Engine to enable proactive management of instance quality, compliance, and performance. * Examine ServiceNow instances for violations of the active leading practice definitions and report violations that are stored in the Scan Findings table. * View existing or resolved findings that resulted from the instance scans or from summarized and detailed scan information. * Empower developers to receive real-time, AI-driven recommendations within their workspace to identify and resolve code quality issues, enabling adherence to ServiceNow leading practices and reducing technical debt proactively. [GenAI-powered Root Cause Remediation](https://www.servicenow.com/docs/access?context=generative-ai-root-cause-anal&family=zurich&ft:locale=en-US) : Identify the cause of performance issues and receive suggestions for corrective actions by implementing root cause remediation (RCR) after generating the root cause summary (RCS). [Performance insights in user-configurable dashboard](https://www.servicenow.com/docs/access?context=io-performance-insights&family=zurich&ft:locale=en-US) : Assess the performance status of your ServiceNow instances using the ML-based instance performance widget. [Analyze user experience and monitor application performance in Instance Observer](https://www.servicenow.com/docs/access?context=io-app-mon-perf-analy&family=zurich&ft:locale=en-US) : Monitor response times using operational metrics. [Outcomes based contextual learning recommendations](https://www.servicenow.com/docs/access?context=contextual-learning-recommendations&family=zurich&ft:locale=en-US) : * View the recommendations for the most relevant personalized course recommendations based on your performance context to help you strengthen specific skills. * View the recommendation for every capability. Multiple courses are available for some recommendations. [Triage a ServiceNow instance based on nodes](https://www.servicenow.com/docs/access?context=io-triage-sn-instance&family=zurich&ft:locale=en-US) : Triage your ServiceNow instances based on production nodes that are categorized as All, Generic, Worker, and UI nodes. This categorization removes unhelpful irrelevant standby nodes and helps triage useful production nodes. [Custom Performance report](https://www.servicenow.com/docs/access?context=instance-observer-reporting&family=zurich&ft:locale=en-US) : Generate a custom report selecting a maximum of 20 metrics and a minimum of one metric from a wide range of 90 metrics available across the Instance Observer application. This report is almost the same as Performance Trend report, however it offers you the flexibility to choose more metrics from the performance categories in the Performance page and build a dynamic report, and also to customize how charts are displayed in the report. [Generative AI-powered Root cause analysis](https://www.servicenow.com/docs/access?context=generative-ai-root-cause-anal&family=zurich&ft:locale=en-US) : Generate a structured root cause summary using a large language model (LLM) anomaly detection system that can automate the process and analyze system logs, performance metrics, and alerts. This root cause summary simplifies the analysis process and helps to diagnose the problem before the issue occurs. Note: The Generative AI-powered summarization component is not available to users in the regulated market. [Instance Observer alerts for Guided-tier customers](https://www.servicenow.com/docs/access?context=io-alerts-guided-cust&family=zurich&ft:locale=en-US) : The top six alert cards evaluated to be most important based on alerts that users have used and benefited from in the past are now available to Guided-tier Instance Observer customers in addition to the Advanced-tier and Total-tier customers. [Use popular alerts to receive notifications](https://www.servicenow.com/docs/access?context=io-alerts-popular-total-adv-cust&family=zurich&ft:locale=en-US) : View the most popular alerts displayed on the first page of the Configure Alerts page. You can also set up alerts and view notifications. [Accelerator request](https://www.servicenow.com/docs/access?context=accelerator-request&family=zurich&ft:locale=en-US) : Request and manage accelerators across different instances from both Impact Delivery Instance and Impact Store Application. Interact with the experts in Impact from the Impact Store Application. [Accelerator Catalog](https://www.servicenow.com/docs/access?context=accelerator-catalog&family=zurich&ft:locale=en-US) : Use the following new accelerators: Technical Accelerators: * [Jumpstart Your CSDM:Crawl](https://www.servicenow.com/docs/access?context=jumpstart-your-CSDM-crawl&family=zurich&ft:locale=en-US): Get an overview of the crawl phase of the Common Service Data Model (CSDM) maturity journey, a brief assessment of current crawl data, and actionable steps to complete the phase. * [Jumpstart Your External Content Connectors (XCC)](https://www.servicenow.com/docs/access?context=jumpstart-your-external-content-connectors&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of External Content Connectors (XCC). * [Jumpstart Your Now Assist in Document Intelligence​](https://www.servicenow.com/docs/access?context=jumpstart-your-now-assist-document-intelligence&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence. * [Jumpstart Your Strategic Portfolio Management-Project Workspace](https://www.servicenow.com/docs/access?context=jumpstart-your-SPM-project-workspace&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management (SPM). * [Jumpstart Your Workflow Automation: Playbooks](https://www.servicenow.com/docs/access?context=jumpstart-your-workflow-automation-playbooks&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of playbooks in Workflow Studio. * [Jumpstart Your AI Control Tower](https://www.servicenow.com/docs/access?context=jumpstart-your-ai-control-tower&family=zurich&ft:locale=en-US): Get a demonstration of the possibilities and capabilities of ServiceNow's AI Control Tower. * [Jumpstart Your SPM-Collaborative Work Management](https://www.servicenow.com/docs/access?context=jumpstart-your-spm-collaborative-work-management&family=zurich&ft:locale=en-US): Get a demonstration of how customers can set up and utilize CWM to plan, manage, visualize, and collaborate on work with their teams. * [Jumpstart Your Now Mobile for Employees](https://www.servicenow.com/docs/access?context=jumpstart-your-now-mobile-for-employees&family=zurich&ft:locale=en-US): Get an introduction and overview of the base system capabilities and a demonstration of the configuration steps needed to get started with Now Mobile. * [Jumpstart Your ITOM Discovery](https://www.servicenow.com/docs/access?context=jumpstart-your-itom-discovery&family=zurich&ft:locale=en-US): Get foundational guidance for successful IT Operations Management (ITOM) Discovery implementation, and a demonstration of its possibilities and capabilities. Strategic Accelerators: * [ITOM Maturity Accelerator](https://www.servicenow.com/docs/access?context=ITOM-maturity-assessment&family=zurich&ft:locale=en-US): Get guidance on fine-tuning IT Operations Management (ITOM) with a base-level understanding of maturity tied to business outcomes. * [Stakeholder Path to Value](https://www.servicenow.com/docs/access?context=stakeholder-path-to-value&family=zurich&ft:locale=en-US): Get deep qualitative insights into how process owners and key stakeholders utilize the ServiceNow platform to deliver vital services across the organization. * [Foundations of AI Governance](https://www.servicenow.com/docs/access?context=foundations-of-ai-governance&family=zurich&ft:locale=en-US): Foundational knowledge that will help you start your AI Management journey and take control of your AI deployments. [Value management](https://www.servicenow.com/docs/access?context=impact-in-platform-business-outcomes&family=zurich&ft:locale=en-US) : [Value reports](https://www.servicenow.com/docs/access?context=business-value-reports&family=zurich&ft:locale=en-US) * Use value reports to evaluate the impact of improvements in key success metrics over time and translate them into operational and monetary value. * View a report created by your delivery team for a product implemented across multiple ServiceNow instances. This feature is available only to Total-tier and Advanced-tier customers, or Guided-tier customers subscribed to the accelerator-for-value reports. [Gen AI based outcome summarization](https://www.servicenow.com/docs/access?context=gen-ai-based-outcome-summarizatio&family=zurich&ft:locale=en-US) * Collect information from multiple areas like adoption, metrics, and initiatives, and generate key insights. * View the outcome metrics for a positive or negative trend. * Monitor which recommended applications are adopted over time to determine effectiveness. * Track the consumption of related accelerators to support outcomes and identify any gaps or underused accelerators. [Install dependent plugins](https://www.servicenow.com/docs/access?context=dc-install-plugins&family=zurich&ft:locale=en-US) Install at least one dependency plugin to enable data collection jobs in Impact value management data collection apps. For Strategic Portfolio Management, two dependency plugins must be installed to enable data collection functionality. [Work items](https://www.servicenow.com/docs/access?context=creating-work-items-using-recommendations-and-initiatives&family=zurich&ft:locale=en-US) : * Create a work item from a capability mapped to a Product Adoption Roadmap, and view the created work item in the Work Items section of the details page of the capability. * Manage and track the SPM and (CWM) work items created in Impact on the Work Items page. * Access a centralized Work Items page to track and manage all the SPM and CWM work items created in Impact. * Filter and track work items using aspects like Impact source, state, progress, and status. [Product Adoption](https://www.servicenow.com/docs/access?context=product-adoption&family=zurich&ft:locale=en-US) : * Update information by editing the Usage Status directly on the details page of each capability. * View the last updated information of the Capabilities Map, including the user and the timestamp. * View who is editing the Product Adoption Roadmap when it is in the locked state. * Filter and view overall adoption status by product using the Product filter drop-down list. * Product Adoption Roadmap templates are now available for Customer Service Management, Field Service Management, and Governance, Risk, and Compliance. * Unlock a locked Product Adoption Roadmap if you have an Impact admin or platform owner role. When you unlock it, all changes to the current version are discarded and the Product Adoption Roadmap reverts to its last published version. * View a Now Assist generated summary of description, features, benefits, and related resources when you select a capability. * Filter entitled capabilities by the subscriptions. * View which subscriptions provide entitlement to an entitled capability in the Included with these subscriptions section when you select a capability. [Consumption Report](https://www.servicenow.com/docs/access?context=ide-consumption-report&family=zurich&ft:locale=en-US) : The Consumption report provides an overview of your Impact tier features and their usage, which helps you identify your underused or unused Impact benefits.[Gen AI based consumption report summarization](https://www.servicenow.com/docs/access?context=gen-ai-based-consumption-report-summarization&family=zurich&ft:locale=en-US) * Monitor the overall consumption of the accelerator in your plan. This information could include status details for ongoing, completed, and not yet started accelerators. * View the usage details for the Instance observer and Developer Support seats. * View the overall summary of the active Now Support cases and the enhanced case response time for Impact P1 and P2 support cases for your account. | | Australia | [Product value](https://www.servicenow.com/docs/access?context=product-value-overview&family=australia&ft:locale=en-US) : Version 9.0.0 * Explore product-level outcome performance in the Product Value  page. You can use it to review operational metrics, monetized value, trend charts, calculation transparency, and assumptions.  * Explore Enhanced outcomes built on current ServiceNow platform capabilities, with updated data instrumentation and calculation logic.  * Enhanced outcomes are currently only available for IT Service Management [Alert card to capture long pending jobs](https://www.servicenow.com/docs/access?context=io-long-pending-job-alert-card&family=australia&ft:locale=en-US) : Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds. [Configure alert notifications for an instance](https://www.servicenow.com/docs/access?context=io-receive-notification-customer-conf-webhook&family=australia&ft:locale=en-US) : Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime. * All URLs are now validated before integrations. * Daily system notifications are indicated by a bell icon and through email notifications. * Alert Console alerts provide real-time visibility. [Roles installed with Impact](https://www.servicenow.com/docs/access?context=impact-roles&family=australia&ft:locale=en-US) : Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage. [Manage capabilities maps](https://www.servicenow.com/docs/access?context=manage-capability-maps&family=australia&ft:locale=en-US) : Version 7.0.0: The Capabilities Map homepage now shows true application capabilities organized by product line. [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : Version 9.00 * Directly deactivate base system definitions without requiring an override record or approval. * Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite. Version 8.0.0 * Access summarized findings in one line grouped by findings level. Use the statistical and sys property scan types to view scan results in a statistical section. * Create exceptions directly from Recommend-level findings and view approved exceptions which are required for every Recommend-level finding. Previously, the logic confirmed only that at least one approved exception existed, leaving a gap when multiple findings were present. Version 7.0.0 * Proactively identify, prioritize, and resolve technical debt by using the collection of AI-native tools embedded within the Impact Platform Health experience. * Track and resolve issues in developer code throughout the end-to-end workflow by reviewing and applying AI-recommended fixes to [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) , which provides AI-generated code fixes for leading practice violations. [New Accelerators in the Australia Release](https://www.servicenow.com/docs/access?context=new-accelerators-australia-release&family=australia&ft:locale=en-US) : Version 8.0.0 * Explore AI data, learn AI governance, and improve Virtual Agent performance. * Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace. * Explore AI data, learn AI governance, and improve Virtual Agent performance. * Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace. * Evaluate and improve the performance of your platform teams and assess their AI governance with On-demand accelerators. * Sustain ServiceNow platform adoption and business value using OCM accelerators that offer structured coaching in alignment with the OCM Readiness framework. * Enhance platform capabilities and drive product adoption through focused engagements including Capability Design and Capability Configuration with Optimization Accelerators. Version 7.0.0 * Accelerate Platform health, Data privacy, Walk-up experience, Digital product release, Modern change management, Major incident management, CSDM for service operations, and Integration hub with technical accelerators. * Improve your change readiness by using the OCM: Preparing for change and adopt AI governance impact strategy accelerators. * Assess CSDM maturity, improve CSDM Data modeling, and accelerate portal's user experience with usage insights and virtual agent experience design from the architecture accelerators. [Self-serve Accelerator fulfillment process](https://www.servicenow.com/docs/access?context=on-demand-accelerators&family=australia&ft:locale=en-US) : * Provide Self-service capabilities with improved session persistence, an entitlement-aware catalog, and a downloadable 90-day action plan. * Access engagement-type filtering, progress tracking, questionnaire persistence, and self-serve directly within the catalog. [Impact Conversations](https://www.servicenow.com/docs/access?context=impact-conversations_store&family=australia&ft:locale=en-US) : Collaborate with your Impact squad through organized, category-based conversations where you can ask questions, get expert guidance, and share files without leaving your ServiceNow instance. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Impact features. {#dfrn3-impact-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [GenAI-powered Root Cause Summary](https://www.servicenow.com/docs/access?context=generative-ai-root-cause-anal&family=zurich&ft:locale=en-US) : * Use the dynamically generated Root Cause Analysis (RCA), which is readily available in the RCA History page. RCA is available not only for alerts but also for the Critical or Warning scenarios of the performance category. This feature is a change to the existing functionality and is delivered dynamically. * The core Root Cause Correlation functionality is being offered under the revised name of Root Cause Analysis to ensure product consistency. [Artificial Intelligence Readiness Assessment Accelerator](https://www.servicenow.com/docs/access?context=artificial-intelligence-readiness-assessment&family=zurich&ft:locale=en-US) : The content and flow of this Accelerator has been streamlined to provide a clearer assessment and more targeted guidance on your readiness to adopt ServiceNow Generative AI capabilities (Now Assist). [Jumpstart Your ServiceNow AI Journey Accelerator](https://www.servicenow.com/docs/access?context=jumpstart-snow-ai-journey&family=zurich&ft:locale=en-US) : This offering is now available across all packages, and includes clearer guidance on how customers can leverage ServiceNow's AI capabilities to achieve their organizational goals and objectives. [Value management](https://www.servicenow.com/docs/access?context=impact-in-platform-business-outcomes&family=zurich&ft:locale=en-US) : {#dfrn3-impact-summary__entry__18} | Previous name | New name | |-|-| | Impact Value Journey | Impact Value | | Value Blueprint | Objectives and Outcomes | | Outcomes Performance | Outcomes Insights | | Business Objectives | Objectives | | Business Value Report | Value Report | | Data collection toolkit | Impact Value Management data collection apps | [Table 1. Name changes in Value Management] [Capability Details Page](https://www.servicenow.com/docs/access?context=capability-details&family=zurich&ft:locale=en-US) : The Notes Specific to a Phase in the Capabilities Details page has been renamed Guidelines for Phase. [Impact home page](https://www.servicenow.com/docs/access?context=impact-in-platform-home&family=zurich&ft:locale=en-US) : * The My Work Items page enables you to track and manage Strategic Portfolio Management and Collaborative Work Management work items created in Impact. * Provides information about key Impact features, an Impact demonstration video, a guided tour that supports with the navigation of Impact features and a dialog displaying the new features in the release for the first time customers. [Recommendations](https://www.servicenow.com/docs/access?context=using-recommendations-iip-ws&family=zurich&ft:locale=en-US) : The Accelerator recommendations that are already implemented by the customer appear as auto-accepted in the list of recommendations. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [The outcome summarization Now Assist skill is now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills&family=zurich&ft:locale=en-US) : This skill is automatically available to appropriate role users for the application. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never turned on, then off again). Previously configured skills that were turned on, then off, remain inactive. [Configure Impact with Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup-impact-in-app&family=zurich&ft:locale=en-US) : Use automated registration, the preferred method, to initiate the connection and registration to the Impact Delivery Instance provider instance in one combined step. | | Australia | [Now Assist\>ServiceNow Otto](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Impact. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Optimization Accelerators](https://www.servicenow.com/docs/access?context=optimization-accelerators&family=australia&ft:locale=en-US) : Optimization accelerators catalog displays across dashboards, catalog filter and navigation, accelerator creation flows, and accelerator detail views inline with the other accelerator catalogs Flash cards now reflect the Optimization accelerator catalog category, and dashboards include platform optimization usage and consumption metrics. [\[Placeholder link text to key bundle-ipact.scan-engine-diagnostic-dashboards\]](https://www.servicenow.com/docs/access?context=scan-engine-diagnostic-dashboards&family=australia&ft:locale=en-US) : Open the Real-time Messaging panel directly alongside the development workspace; a slide-in side panel that stays visible until dismissed. Findings are organized into tabs by severity level, each showing a total count, and ordered by impact to the instance.Hover over the Level of Finding field in the findings table and definition records now displays a tooltip explaining Act, Recommend, Suggest, and Review.Select and open a filtered back-end list view for donut chart segments. [\[Placeholder link text to key prevent-resolve-technical-debt-ai\]](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : Dashboard data refresh timing and status jobs trigger at the enhanced time frame and frequency for near real-time data. The dashboard also displays status messaging about job progress and any delays. [Run Impact Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup-impact-in-app&family=australia&ft:locale=en-US) : The Impact Guided Setup provides a more efficient, streamlined way for you to configure the Impact Store Application. For information about how to upgrade, see [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=australia&ft:locale=en-US). [Prevent and resolve technical debt with AI](https://www.servicenow.com/docs/access?context=prevent-resolve-technical-debt-ai&family=australia&ft:locale=en-US) : Review enforcement messages for Update Set completion: Enforcement messages clarify which suite or scan type is required to meet completion criteria.Fix violations from JPMC issue analysis: Use new Scan Engine definitions that address real-world JPMC-identified violations.Deactivate base system Scan Engine definitions: Remove OOTB definitions from your instance without requiring an override.Sync exception reasons across instances: Synchronize exception reasons across multi-instance environments.Register your instance with streamlined guidance: Follow improved setup instructions for initial Scan Engine configuration. [Entitlements and usage](https://www.servicenow.com/docs/access?context=capabilities-map&family=australia&ft:locale=en-US) : Recommended capabilities has been renamed Squad-prioritized capabilities. | [ ] ## Removed Between your current release family and Australia, some Impact features or functionality were removed. {#dfrn3-impact-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Impact features or functionality were deprecated. {#dfrn3-impact-summary__entry__40} | Release | Release notes | |-|-| | Zurich | Starting with Impact Zurich version 6.0.8 ServiceNow Store release, Proactive Code Check is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. The Jumpstart Your Document Intelligence Accelerator has been removed. | | Australia | On-demand value report and Value potential accelerators have been removed. | [ ] ## Activation information Review information on how to activate Impact. {#dfrn3-impact-summary__entry__46} | Release | Release notes | |-|-| | Zurich | Activation information : [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&family=zurich&ft:locale=en-US) : See [Impact packages](https://www.servicenow.com/docs/access?context=impact-packages&family=zurich&ft:locale=en-US) for information on package entitlement and features activation. : See [Configuring Impact](https://www.servicenow.com/docs/access?context=configuring-impact&family=zurich&ft:locale=en-US) for details on configuring Impact and its features. Important: Impact is also available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&family=australia&ft:locale=en-US) : For information on package entitlement and features activation, see [\[Placeholder link text to key impact-packages1\]](https://www.servicenow.com/docs/access?context=impact-packages1&family=australia&ft:locale=en-US). : For details on configuring Impact and its features, see [\[Placeholder link text to key configuring-impact-platform\]](https://www.servicenow.com/docs/access?context=configuring-impact-platform&family=australia&ft:locale=en-US). Important: Impact is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Impact we have noted them here. {#dfrn3-impact-summary__entry__52} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Impact we have noted them here. {#dfrn3-impact-summary__entry__58} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Impact, such as specific requirements or compliance levels. {#dfrn3-impact-summary__entry__64} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Impact we have noted them here. {#dfrn3-impact-summary__entry__70} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Impact we have noted them here. {#dfrn3-impact-summary__entry__76} | Release | Release notes | |-|-| | Zurich | * Manage health checks, findings, and remediation workflows with AI-powered tools directly on-platform to accelerate insights and remediation with the new Platform Health Scan Engine for the Impact Store Application. * Use the automated setup method to simplify the Impact Store Application configuration. * Deploy the AI Control Tower Accelerator to help customers configure governance for AI investments and demonstrate strategic value. | | Australia | * Version 9.0.0 * [Initiate update set scans](https://www.servicenow.com/docs/access?context=initiate-update-set-scans&family=australia&ft:locale=en-US): Use Full Scan or Suite Scan to validate update sets against all active definitions or a curated suite. * View the full financial story behind every product outcome using product value. The new [Product value](https://www.servicenow.com/docs/access?context=product-value-overview&family=australia&ft:locale=en-US) page brings together operational metrics, monetized value, trend charts, calculation transparency, and the assumptions behind them. * Version 8.0.0 * Identify problematic lines and receive proposed solutions by engaging an AI analysis panel with the [Prevent technical debt with real-time code fixes](https://www.servicenow.com/docs/access?context=real-time-prevention-monitoring&family=australia&ft:locale=en-US) feature. * Submit exception requests directly from Recommend-level findings [Submit exceptions for Scan Engine findings](https://www.servicenow.com/docs/access?context=submitting-exception-reasons-scan-engine&family=australia&ft:locale=en-US) * Get a high-level estimate of your Impact app storage usage so you can proactively plan your storage management. * Discover, filter, launch, and complete accelerators independently and also download a self-served 90-day action plan with On-demand accelerators. * Manage Impact accounts with the dedicated partner role support where partners can manage Impact on behalf of customers without manual intervention. * Version 7.0.0: * Streamline the Impact Store Application configuration with the updated Impact guided setup. * Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience. * Provide access to partners with the impact_partner_role. * View true applications capabilities organized by product lines. See [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]