--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Industrial Connected Workforce Core release notes for upgrades from Zurich to Australia # Combined Industrial Connected Workforce Core release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Connected Workforce Core Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of changes, new features, and upgrade guidance for Industrial Connected Workforce (ICW) Core as they move from the Zurich release to Australia. It centralizes all relevant information to assist in planning and executing a smooth upgrade. Show full answer Show less The document highlights that there were no updates in the Zurich release, and the Australia release introduces important new capabilities designed to enhance industrial workforce operations, data consistency, user experience, and automation. ## Key Features * **Safety and Knowledge Context on Actions:** Directly view required Lockout/Tagout (LOTO) levels, line status, and linked knowledge articles in action headers and sidebars, improving task clarity and safety compliance. * **Self-Assignment of Unassigned Actions:** Users with the `actionuser` role can claim unassigned actions without supervisor involvement, streamlining task allocation and responsiveness. * **ServiceNow AI Platform Tiers:** Introduction of three AI licensing tiers (Foundation, Advanced, Prime) offering graduated AI capabilities, from basic insights to autonomous workflows and custom AI asset creation. * **Contextualized External Document Integration:** AI-driven explanation of external document relevance to deviations, supporting informed decision-making and resolution. * **Action Plan Creation:** Generate structured action plans tied to deviations using relevant documentation to improve issue resolution efficiency. * **Vertical Navigation for Functional Locations:** Enhanced Digital Factory Workspace navigation with vertical panels and breadcrumb trails, allowing faster and context-preserving movement through equipment hierarchies. * **Centralized Industrial Data Model:** ICW Core consolidates critical industrial entities (organizations, equipment, locations, calendars, workers) into a single authoritative data layer, eliminating silos and duplications. * **Structural Enhancements:** Improved digital models for organizational units, asset hierarchies, shift calendars, and worker attributes streamline configuration and support multiple ICW plugins and workflows consistently across sites. * **Automation and Archival:** Automated archival of inactive Actions, Deviations, and Root Cause Analyses (RCAs) after a configurable retention period (default 24 months), reducing data clutter and aiding compliance. * **User Experience Upgrades:** Configurable contextual sidebar for quick access to assistance, recommendations, related tasks, and attachments, with personalized preferences and administrator controls. * **Expanded Roles and Permissions Framework:** Enhanced role structure with domain-specific expert and user roles for better governance and simplified administration across workflows and content types. * **Performance and Integration Enhancements:** Faster system responsiveness, improved record processing throughput, and better interoperability across ICW suite applications. ## Upgrade and Activation Guidance ICW Core installs automatically when the Industrial Connected Workforce Mobile Experience app is installed as part of the ICW Foundational SKU. Customers can request ICW Mobile from the ServiceNow Store, which provides access to all related applications and cumulative release information. Before upgrading, review pre- and post-upgrade tasks to ensure readiness. No additional browser, localization, accessibility, or special requirements changes were noted between releases. ## Practical Benefits for ServiceNow Customers * Streamlined and safer industrial task management through integrated safety information and knowledge context. * Greater operational agility by enabling users to self-assign tasks, reducing bottlenecks. * Improved industrial data consistency and governance across multiple sites and workflows, minimizing configuration duplication. * Enhanced automation to maintain data hygiene and compliance effortlessly. * AI-powered features that assist in understanding deviations and generating actionable resolution plans. * Better navigation and usability within the Digital Factory Workspace to accelerate task execution and reduce errors. * Robust permission models that support secure and efficient workforce management. * Optimized system performance and expanded integration capabilities to support growing industrial operational needs. Consolidated page of all release notes for Industrial Connected Workforce Core from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Connected Workforce Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Connected Workforce Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialconnectedworkforcecore-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Industrial Connected Workforce Core. {#dfrn3-industrialconnectedworkforcecore-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Safety and knowledge context on actions](https://www.servicenow.com/docs/access?context=industrial-action-management&family=australia&ft:locale=en-US) : See the required LOTO(TO) level, line status, and a related knowledge article directly on an action. When these fields are populated, the LOTO(TO) level and line status appear as highlighted values in the action header, and the knowledge article is available from the recommendations sidebar during execution. [Self-assignment for unassigned actions](https://www.servicenow.com/docs/access?context=action-form&family=australia&ft:locale=en-US) : Claim an unassigned action without waiting for a supervisor to assign it. Users with the action_user role can now assign any unassigned action to themselves, but can't reassign an action that's already assigned to another user. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Explore](https://www.servicenow.com/docs/access?context=exploring-ai-enhanced-ra-icw&family=australia&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected deviation. For more information, see [Contextualize an external document](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-icw&family=australia&ft:locale=en-US).Create an action plan to help resolve your ICW deviation using relevant documentation. For more information, see [Generate an action plan to resolve an ICW deviation](https://www.servicenow.com/docs/access?context=generate-action-plan-ai-enhanced-ra-icw&family=australia&ft:locale=en-US). [Vertical navigation for Functional Location](https://www.servicenow.com/docs/access?context=functional-location-vertical-navigation&family=australia&ft:locale=en-US) : Browse the equipment hierarchy and switch between functional locations using a vertical navigation panel in the Digital Factory Workspace.Use the breadcrumb trail to track your place in the equipment model and open a different functional location without losing context. [Industrial Connected Workforce Core](https://www.servicenow.com/docs/access?context=industrial-connected-workforce-core-landing-page&family=australia&ft:locale=en-US) : Centralize all critical industrial entities like organizations, equipment, functional locations, calendars, and workers into a single authoritative data layer to eliminate data silos and drive consistency across your operations.ICW Core enables consistency across all ICW applications and eliminates data duplication. ICW Pro plugin (app-icw-analytics) uses this unified structure to provide advanced reporting and analytics across plants, production lines, and maintenance groups. [Structural Enhancements](https://www.servicenow.com/docs/access?context=configuring-icw-core&family=australia&ft:locale=en-US) : Align your operational data and execution by using enhanced digital models for organizational units, asset hierarchies, shift calendars, and worker attributes.These models support the standards plugin (app-icw-std), guided tasks plugin (app-icw-igt), deviations, and actions and reduce configuration duplication across sites. [Automation \& Archival](https://www.servicenow.com/docs/access?context=archive-rules-icw&family=australia&ft:locale=en-US) : Reduce data clutter and maintain compliance by automating the archival of Action, Deviation, and root cause analysis (RCA) records after inactivity.Default retention period of 24 months, configurable via system properties.Administrative controls to activate or deactivate archival rules. [User Experience \& Usability](https://www.servicenow.com/docs/access?context=configure-contextual-sidebar&family=australia&ft:locale=en-US) : Access assistance, recommendations, related actions, and attachments through a configurable contextual sidebar to streamline your daily workflows.Administrator-controlled visibility options and personalized user preferences. [Roles and Permission Framework](https://www.servicenow.com/docs/access?context=components-installed-with-icw&family=australia&ft:locale=en-US) : Simplify administration and improve governance by using the expanded ICW role structure, which includes domain‑specific expert and user roles for actions, deviations, RCAs, and knowledge.Permission inheritance is refined across operational workflows and content types to simplify administration and improve governance. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Industrial Connected Workforce Core features. {#dfrn3-industrialconnectedworkforcecore-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Industrial Connected Workforce Core features or functionality were removed. {#dfrn3-industrialconnectedworkforcecore-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Industrial Connected Workforce Core features or functionality were deprecated. {#dfrn3-industrialconnectedworkforcecore-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Connected Workforce Core. {#dfrn3-industrialconnectedworkforcecore-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : ICW Core is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Note: ICW Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Connected Workforce Core, such as specific requirements or compliance levels. {#dfrn3-industrialconnectedworkforcecore-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Connected Workforce Core we have noted them here. {#dfrn3-industrialconnectedworkforcecore-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Navigate the equipment model faster in the Digital Factory Workspace using vertical navigation and a breadcrumb trail to move between functional locations. * Use the AI Enhanced recommended actions for Industrial Connected Workforce (ICW) feature to access external sources related to a deviation and review why the document is relevant to the incident. * Use the action plan skill available with AI Enhanced recommended actions for Industrial Connected Workforce (ICW) to create and organize resolution action items related to deviation. * Standardize your industrial data across equipment hierarchies, functional locations, calendars, and workforce structures to drive operational consistency. * Strengthen governance of industrial task records, worker skills, and operational compliance across your organization. * Accelerate cross-application task creation and record synchronization with expanded workflow orchestration. * Improve system responsiveness with performance optimizations that reduce load times and increase record processing throughput. * Enhance interoperability across the ICW suite applications with improved integration capabilities for downstream applications. See [ICW Core](https://www.servicenow.com/docs/access?context=industrial-connected-workforce-core-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]