--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Industrial Connected Workforce Mobile Experience release notes for upgrades from Zurich to Australia # Combined Industrial Connected Workforce Mobile Experience release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Connected Workforce Mobile Experience Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with comprehensive information about upgrading the Industrial Connected Workforce (ICW) Mobile Experience from the Zurich release to the Australia release. It highlights new features, important upgrade tasks, activation instructions, and key enhancements introduced in the Australia release to help organizations prepare for and optimize their upgrade process. Show full answer Show less ## New Features in Australia Release * **Centerline Audit Tasks on Mobile:** Perform centerline audits directly on the shop floor using mobile devices. This feature allows users to navigate audit setting groups in any order, enter measurements, and immediately see compliance status. * **Setting Definition Details During Audits:** Access full specifications for audit settings without leaving the audit task, enhancing accuracy and convenience. * **Automatic Deviations for Out-of-Spec Settings:** Deviations are automatically created for parameters outside specification limits upon audit submission, eliminating manual deviation entry. * **Sub-Activity List for Work Set Tasks:** View and execute all related tasks (guided tasks, actions, centerline tasks, deviations, root cause analyses) from a single screen, with clear status, assignment, and safety information. * **Line Status and LOTO(TO) Level in Action Header:** Safety context such as line status and Lock Out Tag Out levels are displayed prominently in action headers to ensure safe task execution. * **ServiceNow AI Platform Integration with Multiple Licensing Tiers:** Access AI capabilities tailored to your license tier (Foundation, Advanced, Prime) including generative AI, workflows, and agents. * **AI-Enhanced Recommended Actions:** Leverage AI to contextualize external documents relevant to deviations and generate detailed action plans to resolve issues efficiently. * **Mobile Task Management:** Intuitive mobile views improve task visibility and responsiveness on the shop floor, using clear status indicators and color cues. * **Mobile Standards Hub:** Browse, request, and access published standards optimized for mobile devices, with embedded feedback mechanisms to support continuous improvement. * **Minimal Input Actions:** Quickly create actions, deviations, breakdowns, and follow-ups with minimal input, integrated with escalation workflows such as initiating root cause analysis directly from deviations. * **Guided Task Execution:** Follow step-by-step instructions enhanced with media, validation checks, and barcode/QR scanning to improve task accuracy and skill validation. * **Performance and Reliability Enhancements:** Offline caching allows uninterrupted work in low-connectivity environments, with optimized load times and reduced latency. * **Health and Safety Incident Reporting:** Report and investigate safety incidents directly from the mobile interface, with the ability to create Industrial Standards based on incidents to maintain safe working conditions. ## Upgrade and Activation Information * **Pre- and Post-Upgrade Tasks:** Review and complete recommended tasks prior to upgrading to ensure a smooth transition. No feature removals, deprecations, or changes were noted between Zurich and Australia releases. * **Activation:** ICW Mobile is installed as part of the ICW Foundational SKU and can be requested from the ServiceNow Store. The application is optimized for the latest iOS and Android devices and may require dependencies from the ICW suite. ## Additional Notes * No changes to browser requirements, accessibility, localization, or highlighted considerations were introduced between the Zurich and Australia releases. * The Australia release introduces AI-powered search functionality across tasks, standards, and articles accessible from a unified mobile interface to help users quickly find needed information. ## Benefits for ServiceNow Customers Upgrading to the Australia release of ICW Mobile Experience enables shop floor workers to perform audits, manage tasks, and report safety incidents efficiently using mobile devices. AI-driven insights and action planning streamline deviation resolution, while enhanced user interfaces improve usability and safety compliance. Offline support and optimized performance ensure reliable operations across diverse industrial environments. Consolidated page of all release notes for Industrial Connected Workforce Mobile Experience from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Connected Workforce Mobile Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Connected Workforce Mobile Experience to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Industrial Connected Workforce Mobile Experience. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Centerline audit tasks on mobile](https://www.servicenow.com/docs/access?context=centerline-audit-task-mobile&family=australia&ft:locale=en-US) : Run centerline audits from the shop floor instead of on paper. Open a centerline audit task on your mobile device, move between setting groups in any order, and enter the measured value for each setting to see immediately whether it's within specification. Before you start a task, you can view and edit its details, including the active material. [Setting definition details during an audit](https://www.servicenow.com/docs/access?context=open-setting-definition-details-mobile&family=australia&ft:locale=en-US) : Open the full specification for a setting definition while you run a centerline audit, without leaving the audit. [Automatic deviations for out-of-specification settings](https://www.servicenow.com/docs/access?context=create-deviation-from-centerline-task-mobile&family=australia&ft:locale=en-US) : Track non-compliant settings as soon as an audit ends. When you submit a centerline audit task, a deviation is created automatically for each parameter that's outside its specification limits, with no manual deviation entry required. [Sub-activity list for work set tasks](https://www.servicenow.com/docs/access?context=execute-work-set-task-mobile&family=australia&ft:locale=en-US) : Execute a work set task from a single screen. When you open a work set task, the Tasks tab lists its Industrial Guided Tasks, actions, centerline tasks, deviations, and root cause analyses in execution order, so you don't need to open a related list. Each card shows the short description, task type, state, assigned user, equipment or functional location, planned start, and line status and LOTO(TO) level when set. Cards for inactive sub-activities show fewer details. Select a card to open the sub-activity. [Line status and LOTO(TO) level in the action header](https://www.servicenow.com/docs/access?context=action-form-mobile&family=australia&ft:locale=en-US) : See the safety context for an action before you perform it. When an action has a LOTO(TO) level or line status, those values appear in the header of the action record. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Contextualize an external document using AI Enhanced recommended actions for ICW Mobile](https://www.servicenow.com/docs/access?context=use-ai-enhanced-ra-icw-mobile&family=australia&ft:locale=en-US) : Contextualize an external document to get an explanation of why the document is relevant to the selected deviation. [Generate an action plan using AI Enhanced recommended actions for ICW Mobile](https://www.servicenow.com/docs/access?context=generate-action-plan-ai-enhanced-ra-icw-mobile&family=australia&ft:locale=en-US) : Create an action plan to help resolve your ICW deviation using relevant documentation. [Mobile Task Management](https://www.servicenow.com/docs/access?context=using-icw-mobile-experience&family=australia&ft:locale=en-US) : Manage all task‑related activity from intuitive mobile views tailored for shop floor workers to improve visibility and responsiveness during operations.Clear status indicators and color cues help in identifying critical or overdue tasks, improving responsiveness during operations. [Mobile Standards Hub](https://www.servicenow.com/docs/access?context=standards-hub-mobile&family=australia&ft:locale=en-US) : Browse, request, and access published standards tailored to your functional location using the mobile Standards Hub.Embedded rating and feedback mechanisms support continuous improvement of documentation and frontline usability. [Intuitive and minimal input actions](https://www.servicenow.com/docs/access?context=create-action-mobile&family=australia&ft:locale=en-US) : Create actions, deviations, breakdowns, and follow‑up tasks directly from the mobile interface with minimal input to accelerate issue reporting.Integrated escalation workflows help operators move seamlessly from detection to analysis, such as starting an RCA directly from a deviation. [Guided Task Execution](https://www.servicenow.com/docs/access?context=execute-igt-icw-mobile&family=australia&ft:locale=en-US) : Execute guided tasks on the shop floor by following step‑by‑step instructions with embedded media, validation checks, and barcode or QR scanning.Skill validation helps prevent unauthorized execution of tasks that require specific certifications or training. [Performance \& Reliability Enhancements](https://www.servicenow.com/docs/access?context=configure-now-mobile-agent-application-icw-mobile&family=australia&ft:locale=en-US) : Continue working in low‑connectivity environments with offline caching that saves your progress and synchronizes updates when connectivity returns.Optimized load times and reduced latency to create a smooth user experience across industrial environments. [Report any safety related incident](https://www.servicenow.com/docs/access?context=icw-mobile-report-safety-incident&family=australia&ft:locale=en-US) : Report, triage, and investigate health and safety‑related incidents directly from the mobile interface through ICW integration with Health and Safety.You can create Industrial Standards based on a safety incident that helps you maintain safe working environment. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Industrial Connected Workforce Mobile Experience features. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Industrial Connected Workforce Mobile Experience features or functionality were removed. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Industrial Connected Workforce Mobile Experience features or functionality were deprecated. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Connected Workforce Mobile Experience. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ICW Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Connected Workforce Mobile Experience, such as specific requirements or compliance levels. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Connected Workforce Mobile Experience we have noted them here. {#dfrn3-industrialconnectedworkforcemobileexperience-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Use the AI Enhanced recommended actions for Industrial Connected Workforce Mobile Experience (ICW Mobile) feature to access external sources related to a deviation and review why the document is relevant to the incident. * Use the action plan skill available with AI Enhanced recommended actions for ICW Mobile to create and organize resolution action items related to deviation. * Empower shop floor workers with new mobile task views and production‑day filtering to focus on what needs immediate attention. * Access and navigate published standards on any device with an enhanced Standards Hub optimized for small‑screen navigation. * Report issues faster with streamlined creation of actions, deviations, and breakdown reports directly from the shop floor. * Find the information that you need quickly using AI-powered search functionality across tasks, standards, and articles from a single mobile interface. * Improve guided task accuracy and speed with integrated barcode and QR scanning support. See [Explore](https://www.servicenow.com/docs/access?context=exploring-icw-mobile-experience&family=australia&ft:locale=en-US) for more information. | [ ]