--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Industrial Guided Tasks release notes for upgrades from Zurich to Australia # Combined Industrial Guided Tasks release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Guided Tasks Release Notes for Upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow customers in preparing for upgrades of Industrial Guided Tasks (IGT) from the Zurich release to the Australia release. It summarizes key new features, changes, activation details, and important upgrade considerations specifically for Industrial Guided Tasks within the Industrial Connected Workforce (ICW) suite. No updates or changes occurred in the Zurich release, while Australia introduced significant new capabilities. Show full answer Show less ## New Features in Australia * **Reports on Question Results:** Enables detailed analysis of inspection results by question through the new `snicwigtresults` database view, linking responses to locations, equipment, standards, and shifts. Users with the `snicw.reportuser` role can filter and group results to support quality control and operational insights. * **Question Bank:** Allows standardized assessment questions to be created and reused across different IGT standards, improving consistency without needing to recreate questions. The new `snicwigt.manager` role manages question banks, and standard authors can add published questions as independent copies. * **Authoring Guided Tasks:** Provides an enhanced authoring interface to design structured workflows with sections, steps, assessments, and conditional paths. Built-in rules enforce consistency, quality, and safety standards, and authors can preview the end-user experience before publishing. * **Assessment-driven Scoring and Evaluation:** Supports multiple assessment types (numeric inputs, selections, measurements, conditional evaluations) and automatically scores task outcomes as Successful, Unsuccessful, or Not Scored based on thresholds. This data supports reporting and continuous improvement. * **Automation and Smart Actions:** Enables configuration of automation to trigger follow-up work, tasks, or actions based on assessment results, reducing manual intervention. Complex logic can route execution flows dynamically, adapting to operator inputs. Additional plugins are required for this functionality. * **Easy Accessibility and Execution:** Offers a clean, step-by-step interface for guided tasks with support for images, instructions, validations, and attachments. Integrated barcode or QR scanning assists in identifying parts or equipment during execution. Offline access is available through the ICW mobile app, ensuring work continuity in low-connectivity environments. * **IGT Lifecycle Governance:** Introduces separated life-cycle states for better oversight and audit trails. Review and approval workflows maintain quality and safety before task release. Historical versions are archived to support audits and root cause analysis. * **Create Standards Using Templates:** Accelerates task creation by duplicating existing tasks or using them as templates, reusing structural components like steps and assessments to maintain consistency and reduce authoring time. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations to Industrial Guided Tasks features between Zurich and Australia releases. ## Activation Information Industrial Guided Tasks is automatically installed with the Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Customers can request ICW Mobile from the ServiceNow Store. Industrial Guided Tasks is available through the ServiceNow Store, and no additional activation steps are required beyond installing the ICW components. ## Additional Notes * No additional requirements, browser requirements, accessibility information, or localization considerations were introduced or changed between Zurich and Australia releases. * Highlights for Australia emphasize improved authoring experience, smart assessment engine with scoring and validation, enhanced frontline usability features such as barcode/QR scanning and offline support, comprehensive lifecycle governance, and integration with the broader ICW suite. These enhancements enable ServiceNow customers to design, execute, evaluate, and govern industrial guided tasks more effectively, improving operational efficiency, quality, and compliance within industrial environments. Consolidated page of all release notes for Industrial Guided Tasks from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Guided Tasks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Guided Tasks to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialguidedtasks-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Industrial Guided Tasks. {#dfrn3-industrialguidedtasks-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Reports on question results](https://www.servicenow.com/docs/access?context=create-report-igt-question-results&family=australia&ft:locale=en-US) : Analyze inspection results question by question. Create reports on the new Industrial Guided Task Result \[sn_icw_igt_results\] database view, which combines the question responses of each task with its functional location, equipment, standard, and shift. Users with the sn_icw.report_user role can filter or group results by these fields, or filter on a single assessment question. [Question bank](https://www.servicenow.com/docs/access?context=igt-question-bank&family=australia&ft:locale=en-US) : Keep assessment questions consistent across standards without recreating them. Users with the new Industrial Guided Task Manager \[sn_icw_igt.manager\] role can create question banks and publish questions in them from the Assessment Workspace. Standard authors can then add published questions to sections in any IGT standard from the Task authoring tab. Each added question is an independent copy. [Authoring Guided Tasks](https://www.servicenow.com/docs/access?context=task-authoring-configuration-settings&family=australia&ft:locale=en-US) : Design structured workflows with sections, steps, assessments, and conditional paths by using an authoring interface that enforces consistency and quality.Built‑in rules help to maintain consistency by following correct steps sequence, naming, and safety requirements. Authors can preview the guided tasks' end‑user experience before publishing. [Assessment-driven scoring, evaluation, and execution](https://www.servicenow.com/docs/access?context=scoring-industrial-guided-tasks&family=australia&ft:locale=en-US) : Capture and evaluate task data by using multiple assessment types, including numeric inputs, selections, measurements, and conditional evaluations. Supports multiple assessment types including numeric inputs, selections, measurements, and conditional evaluations.Automatic scoring determines the following task outcomes based on configured thresholds: Successful, Unsuccessful, or Not Scored. Assessment data is captured for reporting, quality control, and continuous improvement. [Automation and Smart Actions](https://www.servicenow.com/docs/access?context=industrial-guided-tasks-reference&family=australia&ft:locale=en-US) : Reduce manual intervention by configuring automation features that trigger follow‑up work, standard tasks, or actions based on assessment results.Complex logic can route execution flows, creating dynamic experiences that adapt to operator input. This reduces manual intervention and maintains consistent responses to equipment or process conditions. You need an additional plugin to use this functionality.Template capabilities for duplication of task structures. [Easy accessibility and execution](https://www.servicenow.com/docs/access?context=execute-igt-icw-mobile&family=australia&ft:locale=en-US) : Execute guided tasks through a clean step‑by‑step interface that supports images, instructions, validations, and attachments for accurate task completion.Integrated barcode or QR scanning helps identify parts, equipment, or materials during task execution.Offline access to guided tasks in the ICW mobile application. Offline mode minimizes interruption in your work, even in low‑connectivity industrial environments. [IGT Lifecycle Governance](https://www.servicenow.com/docs/access?context=industrial-guided-task-life-cycle&family=australia&ft:locale=en-US) : Govern your guided tasks through separated life-cycle states that provide clearer oversight and a better audit trail.Review and approval workflows helps in maintaining quality, safety, and operational standards of guided tasks before release. Historical versions are archived for audits, root cause analysis (RCA) investigations, and long‑term reporting. [Create standards using templates](https://www.servicenow.com/docs/access?context=creating-standards-from-templates&family=australia&ft:locale=en-US) : Accelerate guided task creation by duplicating existing tasks or using them as reusable templates.Structural components such as steps, assessments, and conditional logic can be reused across multiple workflows, which maintains consistency while reducing authoring time. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Industrial Guided Tasks features. {#dfrn3-industrialguidedtasks-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Industrial Guided Tasks features or functionality were removed. {#dfrn3-industrialguidedtasks-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Industrial Guided Tasks features or functionality were deprecated. {#dfrn3-industrialguidedtasks-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Guided Tasks. {#dfrn3-industrialguidedtasks-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Industrial Guided Tasks is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Important: Industrial Guided Tasks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Guided Tasks, such as specific requirements or compliance levels. {#dfrn3-industrialguidedtasks-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Design structured digital workflows faster with an enhanced guided task authoring experience. * Evaluate task outcomes accurately using a smart assessment engine with scoring rules, conditional logic, and validation. * Improve frontline execution with usability features such as barcode or QR scanning, step‑by‑step guidance, and offline support. * Track guided tasks through their full life cycle using intuitive workflow states that support clearer governance and audit readiness. * Extend task governance across the ICW suite through integrations with Industrial Standards, ICW Mobile, and ICW Core. See [Industrial Guided Tasks](https://www.servicenow.com/docs/access?context=exploring-industrial-guided-tasks&family=australia&ft:locale=en-US) for more information. | [ ]