--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Industrial Guided Tasks release notes for upgrades from Zurich to Australia # Combined Industrial Guided Tasks release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Industrial Guided Tasks Release Notes for Upgrades from Zurich to Australia This consolidated release note outlines the key updates and features introduced in Industrial Guided Tasks (IGT) for ServiceNow customers upgrading from the Zurich release to the Australia release. The document helps customers prepare for their upgrade by summarizing new capabilities, activation instructions, and governance improvements in the Australia release. Notably, there are no updates or changes in the Zurich release, and the Australia release introduces significant enhancements without removing or deprecating existing features. Show full answer Show less ## New Features * **Reports on Question Results:** Create detailed reports analyzing inspection results question by question using the new Industrial Guided Task Result database view. This enables filtering and grouping by functional location, equipment, standard, shift, and individual assessment questions for deeper insights. * **Question Bank:** Maintain consistency in assessment questions across standards by creating reusable question banks. Users with the Industrial Guided Task Manager role can manage and publish questions, which standard authors can independently add to any task standard. * **Authoring Guided Tasks:** Design structured workflows featuring sections, steps, assessments, and conditional paths through an enhanced authoring interface. Built-in rules ensure consistency, safety compliance, and allow task preview before publishing. * **Assessment-Driven Scoring and Evaluation:** Capture task data with multiple assessment types (numeric, selections, measurements, conditional evaluations) and automate scoring to classify outcomes as Successful, Unsuccessful, or Not Scored. This data supports reporting and continuous quality improvement. * **Automation and Smart Actions:** Configure automation to trigger follow-up work or standard tasks based on assessment outcomes. Complex routing logic creates dynamic task experiences that adapt to operator input, reducing manual intervention. This feature requires an additional plugin. * **Easy Accessibility and Execution:** Execute guided tasks via a user-friendly step-by-step interface supporting images, instructions, validations, and attachments. Integrated barcode or QR scanning facilitates accurate identification of parts, equipment, or materials. Offline access is available through the ICW mobile application to minimize disruptions in low-connectivity environments. * **IGT Lifecycle Governance:** Manage guided tasks using distinct lifecycle states with review and approval workflows to ensure quality and safety. Historical versions are archived for audit trails, root cause analysis, and long-term reporting. * **Create Standards Using Templates:** Accelerate task creation by duplicating existing tasks or using templates. Structural components like steps, assessments, and conditional logic can be reused across workflows for consistency and efficiency. ## Activation Information Industrial Guided Tasks is automatically installed when you install the Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can also request ICW Mobile from the ServiceNow Store. The IGT application itself is available via the ServiceNow Store, simplifying procurement and activation. ## Additional Information * No changes to browser requirements, localization, accessibility, or additional system requirements have been introduced in this release. * There are no removed or deprecated features between Zurich and Australia releases. ## Key Outcomes for ServiceNow Customers * **Enhanced Task Authoring:** Quickly design high-quality, compliant guided workflows with improved authoring tools and templates. * **Improved Data Insights:** Gain granular visibility into task outcomes and assessments to support operational excellence and continuous improvement. * **Streamlined Execution:** Empower frontline workers with intuitive, accessible task interfaces featuring barcode/QR scanning and offline capabilities. * **Robust Governance:** Maintain compliance and audit readiness through lifecycle management, review workflows, and version archiving. * **Automation and Adaptability:** Reduce manual intervention with configurable automation that adapts task execution based on real-time assessment data. Consolidated page of all release notes for Industrial Guided Tasks from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Industrial Guided Tasks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Industrial Guided Tasks to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-industrialguidedtasks-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Industrial Guided Tasks. {#dfrn3-industrialguidedtasks-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Reports on question results](https://www.servicenow.com/docs/access?context=create-report-igt-question-results&family=australia&ft:locale=en-US) : Analyze inspection results question by question. Create reports on the new Industrial Guided Task Result \[sn_icw_igt_results\] database view, which combines the question responses of each task with its functional location, equipment, standard, and shift. Users with the sn_icw.report_user role can filter or group results by these fields, or filter on a single assessment question. [Question bank](https://www.servicenow.com/docs/access?context=igt-question-bank&family=australia&ft:locale=en-US) : Keep assessment questions consistent across standards without recreating them. Users with the new Industrial Guided Task Manager \[sn_icw_igt.manager\] role can create question banks and publish questions in them from the Assessment Workspace. Standard authors can then add published questions to sections in any IGT standard from the Task authoring tab. Each added question is an independent copy. [Authoring Guided Tasks](https://www.servicenow.com/docs/access?context=task-authoring-configuration-settings&family=australia&ft:locale=en-US) : Design structured workflows with sections, steps, assessments, and conditional paths by using an authoring interface that enforces consistency and quality.Built‑in rules help to maintain consistency by following correct steps sequence, naming, and safety requirements. Authors can preview the guided tasks' end‑user experience before publishing. [Assessment-driven scoring, evaluation, and execution](https://www.servicenow.com/docs/access?context=scoring-industrial-guided-tasks&family=australia&ft:locale=en-US) : Capture and evaluate task data by using multiple assessment types, including numeric inputs, selections, measurements, and conditional evaluations. Supports multiple assessment types including numeric inputs, selections, measurements, and conditional evaluations.Automatic scoring determines the following task outcomes based on configured thresholds: Successful, Unsuccessful, or Not Scored. Assessment data is captured for reporting, quality control, and continuous improvement. [Automation and Smart Actions](https://www.servicenow.com/docs/access?context=industrial-guided-tasks-reference&family=australia&ft:locale=en-US) : Reduce manual intervention by configuring automation features that trigger follow‑up work, standard tasks, or actions based on assessment results.Complex logic can route execution flows, creating dynamic experiences that adapt to operator input. This reduces manual intervention and maintains consistent responses to equipment or process conditions. You need an additional plugin to use this functionality.Template capabilities for duplication of task structures. [Easy accessibility and execution](https://www.servicenow.com/docs/access?context=execute-igt-icw-mobile&family=australia&ft:locale=en-US) : Execute guided tasks through a clean step‑by‑step interface that supports images, instructions, validations, and attachments for accurate task completion.Integrated barcode or QR scanning helps identify parts, equipment, or materials during task execution.Offline access to guided tasks in the ICW mobile application. Offline mode minimizes interruption in your work, even in low‑connectivity industrial environments. [IGT Lifecycle Governance](https://www.servicenow.com/docs/access?context=industrial-guided-task-life-cycle&family=australia&ft:locale=en-US) : Govern your guided tasks through separated life-cycle states that provide clearer oversight and a better audit trail.Review and approval workflows helps in maintaining quality, safety, and operational standards of guided tasks before release. Historical versions are archived for audits, root cause analysis (RCA) investigations, and long‑term reporting. [Create standards using templates](https://www.servicenow.com/docs/access?context=creating-standards-from-templates&family=australia&ft:locale=en-US) : Accelerate guided task creation by duplicating existing tasks or using them as reusable templates.Structural components such as steps, assessments, and conditional logic can be reused across multiple workflows, which maintains consistency while reducing authoring time. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Industrial Guided Tasks features. {#dfrn3-industrialguidedtasks-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Industrial Guided Tasks features or functionality were removed. {#dfrn3-industrialguidedtasks-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Industrial Guided Tasks features or functionality were deprecated. {#dfrn3-industrialguidedtasks-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Industrial Guided Tasks. {#dfrn3-industrialguidedtasks-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Industrial Guided Tasks is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Important: Industrial Guided Tasks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Industrial Guided Tasks, such as specific requirements or compliance levels. {#dfrn3-industrialguidedtasks-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Industrial Guided Tasks we have noted them here. {#dfrn3-industrialguidedtasks-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Design structured digital workflows faster with an enhanced guided task authoring experience. * Evaluate task outcomes accurately using a smart assessment engine with scoring rules, conditional logic, and validation. * Improve frontline execution with usability features such as barcode or QR scanning, step‑by‑step guidance, and offline support. * Track guided tasks through their full life cycle using intuitive workflow states that support clearer governance and audit readiness. * Extend task governance across the ICW suite through integrations with Industrial Standards, ICW Mobile, and ICW Core. See [Industrial Guided Tasks](https://www.servicenow.com/docs/access?context=exploring-industrial-guided-tasks&family=australia&ft:locale=en-US) for more information. | [ ]