--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Interview management release notes for upgrades from Zurich to Australia # Combined Interview management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Interview Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrading the Interview Management application from the Zurich release family to Australia. It summarizes new features, changes, activation details, and important considerations for a smooth transition across these releases. The page also clarifies when no updates were made for specific releases to provide a comprehensive upgrade overview. Show full answer Show less ## New Features * **Substitute Interviewer:** Enables interviewers to substitute themselves directly from calendar invites or application record pages in Employee Center, reducing offline coordination effort when unable to attend. * **Tracking Interview Health:** Provides a configurable and extensible framework to proactively monitor interview health, identify issues, and prioritize recruiter attention on interview records. * **Interview Setup Configuration:** Customize interview phases with names, durations, and key parameters to streamline scheduling and enhance transparency. * **Scheduling Preferences Management:** Collect scheduling preferences from applicants and interviewers, share preferences among interviewers and recruiters, and view these preferences to facilitate seamless interview planning. * **Interview Scheduling and Management:** Recruiters and recruitment coordinators can schedule interviews, update statuses, send reminders, view feedback, and complete or cancel interviews. Interviewers can view and manage their interview details and provide timely feedback to support hiring decisions. ## Changes * **Schedule an Interview:** Enhanced efficiency with auto-populated template variables in emails to reduce manual editing. * **Manage Interviews:** Direct tracking of applicant responses to interview invitations within interview records. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Zurich and Australia releases, ensuring continuity of existing capabilities. ## Activation Information Interview Management must be installed by requesting it from the ServiceNow Store. Customers should visit the ServiceNow Store website to view available applications and submit installation requests. The application is available for activation in both Zurich and Australia releases. ## Additional Requirements The Hiring Core application is a prerequisite for Interview Management, providing essential data models and shared components for Hiring Experiences. It must be activated to ensure proper functionality. ## Browser, Accessibility, and Localization There are no new browser requirements, accessibility updates, or localization considerations introduced between Zurich and Australia releases. ## Highlights * Substitute interviewer feature introduced in Zurich Patch 10 and continued in Australia releases. * Comprehensive interview health tracking with a unified tracker supports proactive management and timely actions. * Structured workflows for interview scheduling and management introduced in Zurich Patch 1 enhance organization and reduce manual effort. * Recruitment workspace integration facilitates streamlined feedback sharing and application comparison. ServiceNow customers upgrading Interview Management will benefit from improved scheduling flexibility, proactive interview monitoring, and efficient collaboration tools designed to streamline the recruitment process and reduce coordination overhead. Consolidated page of all release notes for Interview management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Interview management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Interview management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-interviewmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Interview management. {#dfrn3-interviewmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Substitute interviewer](https://www.servicenow.com/docs/access?context=substitute-interviewer-self&family=zurich&ft:locale=en-US) : Substitute yourself in interviews when you cannot attend it, to eliminate the time and effort of offline coordination. Initiate the substitution directly from the calendar invite or the application record page in Employee Center. [Tracking interview health](https://www.servicenow.com/docs/access?context=tracking-interview-health&family=zurich&ft:locale=en-US) : Proactively monitor interview health, identify issues, and prioritize resolutions. A configurable, extensible framework is used to define scenarios that help identify items that needs recruiters' attention on an interview record. [Define your interview setup](https://www.servicenow.com/docs/access?context=add-interview-phase&family=zurich&ft:locale=en-US) : Configure interview phases with custom names, durations, and other key parameters, and then use them to efficiently schedule interviews, enhancing transparency and saving time. [Get scheduling preferences from applicants](https://www.servicenow.com/docs/access?context=request-applicant-availability&family=zurich&ft:locale=en-US) : Request applicants on a job requisition to share their scheduling preferences to plan a seamless interview process. [Get scheduling preferences from interviewer](https://www.servicenow.com/docs/access?context=request-interviewer-availability&family=zurich&ft:locale=en-US) : Request interviewers on a job requisition to share their scheduling preferences to plan a seamless interview process. [Share scheduling preferences](https://www.servicenow.com/docs/access?context=share-availability-interviewer&family=zurich&ft:locale=en-US) : As an interviewer, when requested by recruiters, share your scheduling preferences to help them schedule interviews accordingly. [View applicant's scheduling preferences](https://www.servicenow.com/docs/access?context=view-applicant-availability&family=zurich&ft:locale=en-US) : View the scheduling preferences shared by applicants to schedule interviews accordingly. [View interviewer's scheduling preferences](https://www.servicenow.com/docs/access?context=view-interviewer-availability&family=zurich&ft:locale=en-US) : View the scheduling preferences shared by interviewers and schedule interviews accordingly. [Schedule an interview](https://www.servicenow.com/docs/access?context=schedule-interview&family=zurich&ft:locale=en-US) : Schedule interview with applicants on a job requisition to get started with the interview journey. [Manage interviews as a recruiter](https://www.servicenow.com/docs/access?context=manage-interviews-recruiter&family=zurich&ft:locale=en-US) : As a recruiter or recruitment coordinator, manage interviews for a job requisition as needed. You can update the interview status, view feedback, send reminders, complete or cancel interviews, and more. [Manage interviews as an interviewer](https://www.servicenow.com/docs/access?context=manage-interviews-interviewer&family=zurich&ft:locale=en-US) : As an interviewer, view the details of all the interviews that you're a part of and manage them as required. [Provide interview feedback as a recruiter](https://www.servicenow.com/docs/access?context=provide-interview-feedback-recruiter&family=zurich&ft:locale=en-US) : As a recruiter or recruitment coordinator, provide feedback for interviews that you're a part of. [Provide interview feedback as an interviewer or hiring manager](https://www.servicenow.com/docs/access?context=provide-interview-feedback-hm-interviewer&family=zurich&ft:locale=en-US) : As an interviewer or hiring manager, provide timely and constructive feedback on the interviews in which you participate, to support application comparison and well-informed hiring decisions. | | Australia | [Substitute interviewer](https://www.servicenow.com/docs/access?context=substitute-interviewer-self&family=australia&ft:locale=en-US) : Substitute yourself in interviews when you cannot attend it, to eliminate the time and effort of offline coordination. Initiate the substitution directly from the calendar invite or the application record page in Employee Center. [Tracking interview health](https://www.servicenow.com/docs/access?context=tracking-interview-health&family=australia&ft:locale=en-US) : Proactively monitor interview health, identify issues, and prioritize resolutions. A configurable, extensible framework is used to define scenarios that help identify items that needs recruiters' attention on an interview record. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Interview management features. {#dfrn3-interviewmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Schedule an interview](https://www.servicenow.com/docs/access?context=schedule-interview&family=zurich&ft:locale=en-US) : Schedule interviews more efficiently with auto-populated template variables that reduce manual email editing. [Manage interviews](https://www.servicenow.com/docs/access?context=manage-interviews-recruiter&family=zurich&ft:locale=en-US) : Track applicants' responses to interview invites on interviews records directly. | | Australia | [Schedule an interview](https://www.servicenow.com/docs/access?context=schedule-interview&family=australia&ft:locale=en-US) : Schedule interviews more efficiently with auto-populated template variables that reduce manual email editing. [Manage interviews](https://www.servicenow.com/docs/access?context=manage-interviews-recruiter&family=australia&ft:locale=en-US) : Track applicants' responses to interview invites on interviews records directly. | [ ] ## Removed Between your current release family and Australia, some Interview management features or functionality were removed. {#dfrn3-interviewmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Interview management features or functionality were deprecated. {#dfrn3-interviewmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Interview management. {#dfrn3-interviewmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Interview management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Interview management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Interview management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Interview management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : The Hiring Core application provides essential data models and shared components for Hiring Experiences. The Hiring Core application must be activated. | | Australia | Additional requirements : The Hiring Core application provides essential data models and shared components for Hiring Experiences, and must be activated. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Interview management, such as specific requirements or compliance levels. {#dfrn3-interviewmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Substitute yourself in interviews to eliminate the time and effort of offline coordination. * Track interview health and take timely actions from a unified interview health tracker. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Save time by using structured workflows to schedule and manage interviews. * Configure interview phases and use them to schedule interviews in a more organized and planned manner, minimizing manual effort and inconsistency. * Schedule interviews using workflows that support both self-scheduling and direct scheduling options. Consider multiple data sources, including calendar availability and declared scheduling preferences, to minimize rescheduling and eliminate off-platform coordination. Monitor interview health centrally to manage all interviews efficiently, with built-in reminders and notifications keeping everyone informed. * Manage interviews by updating statuses, viewing or providing feedback, sending reminders, and rescheduling, completing, or canceling interviews as needed. * Streamline feedback sharing and tracking, enabling hiring managers to effectively compare applications. See [Recruitment workspace](https://www.servicenow.com/docs/access?context=recruitment-workspace-concept&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Substitute yourself in interviews to eliminate the time and effort of offline coordination. * Track interview health and take timely actions from a unified interview health tracker. See [Interview Management](https://www.servicenow.com/docs/access?context=interview-management-landing&family=australia&ft:locale=en-US) for more information. | [ ]