--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ITOM AIOps release notes for upgrades from Zurich to Australia # Combined ITOM AIOps release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM AIOps Release Notes for Upgrades from Zurich to Australia This document consolidates ITOM AIOps release notes to assist ServiceNow customers in preparing for upgrades from the Zurich release family to Australia. It provides a comprehensive summary of new features, changes, removals, deprecations, activation procedures, accessibility, localization, and highlight information relevant to ITOM AIOps products across these releases. Show full answer Show less Notably, there were no updates, new features, changes, removals, or deprecations between Zurich and Australia releases for ITOM AIOps. ## Activation Information To enable ITOM AIOps, customers must activate the Event Management plugin (*com.glideapp.itom.snac*). For advanced capabilities such as Health Log Analytics, purchasing the ITOM Predictive AIOps package is required. Installation involves: * Installing the Service Operations Workspace (ITOM) by adding the AIOps Experience application (*snsowaiops*) from the ServiceNow Store. * Requesting Health Log Analytics and Agent Client Collector apps from the ServiceNow Store as needed. All ITOM AIOps apps and related components are available through the ServiceNow Store, where customers can access the latest versions and submit requests. ## Accessibility Information Enhancements include: * **Support for Reflow:** The Service Dashboard and Log Viewer now support reflow, allowing zoom up to 400% without loss of content or functionality. Content enlargement supports better accessibility for users with low vision or other visual impairments. A system property is available to disable this feature if desired. * **Dark Theme:** The new Coral theme introduces a dark mode option for both web and mobile experiences, improving readability and reducing eye strain. ## Localization Information Health Log Analytics supports multiple languages including US English (default), UK English, French, German, Italian, Japanese, and Spanish, ensuring usability for a diverse user base. ## Highlight Information Key highlights for ITOM AIOps in the Zurich release include: * **Health Log Analytics:** Integration with Cribl streamlines data ingestion and enhances monitoring with new metrics such as log streaming rates and ITOM Gateway pipeline visibility. It also supports mapping log data to service instances and components for contextual alerts. * **Service Operations Workspace (ITOM):** Enhanced alert grouping through Mixed Alert Grouping combines CMDB and tag-based strategies. Version 26.9.0 introduces Express List® for investigating mixed alert groups and Log Analytics-based alert groups, plus Link View to visualize alert connections. ## ServiceNow Store Updates ITOM AIOps applications receive regular monthly or quarterly updates via the ServiceNow Store. Customers can find the latest versions and cumulative release notes for apps such as: * Service Reliability Management (SRM) * Service Level Objective Management * Service Observability * Event Management * Health Log Analytics * AIOps Dashboards * Agent Client Collector * Log Analytics (ACC-L) * Integrations Launchpad * Express List * Metric Intelligence * Alert Automation * Service Operations Workspace (SOW) for ITOM * Synthetic Monitoring Regular updates ensure that customers benefit from ongoing improvements and new capabilities. For further details, customers should consult the ServiceNow Store version history. Consolidated page of all release notes for ITOM AIOps from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM AIOps to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomaiops-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITOM AIOps. {#dfrn3-itomaiops-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITOM AIOps features. {#dfrn3-itomaiops-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITOM AIOps features or functionality were removed. {#dfrn3-itomaiops-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITOM AIOps features or functionality were deprecated. {#dfrn3-itomaiops-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM AIOps. {#dfrn3-itomaiops-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=zurich&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). * Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=zurich&ft:locale=en-US) and [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=zurich&ft:locale=en-US) are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=australia&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Important: ITOMAIOps apps are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels. {#dfrn3-itomaiops-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Support for reflow : The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [\[Placeholder link text to key bundle-platux.auto-reflow\]](https://www.servicenow.com/docs/access?context=auto-reflow&family=zurich&ft:locale=en-US) for details. Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Health Log Analytics highlights: * Streamline Health Log Analytics data ingestion with Cribl by using the Cribl integration. * Leverage additional information presented on the integration's Overview screen, such as the ITOM Gateway in the processing pipeline and the log streaming rate per minute. * Map log data to service instances and components for alerts in context. * Monitor ServiceNow instance logs with the ServiceNow Log Export data input. [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=zurich&ft:locale=en-US) highlights: * Control how alerts are grouped, which ones are included, and the order of grouping methods through Mixed Alert Grouping, which combines CMDB-based and tag-based strategies. * Starting in version 26.9.0, investigate mixed alert groups and Log Analytics-based alert groups by using Express List®. * Starting in version 26.9.0, view connections between alerts in Link View for mixed alert groups and Log Analytics-based alert groups. See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | [ServiceNow Store updates for ITOM AIOps](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-ai-ops-landing.html) : The majority of ITOM AIOps apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details: * [Service Reliability Management (SRM)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-reliability-mgmt.html) * [Service Level Objective Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-level-objective-mgmt-sow.html) * [Service Observability](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-observability.html) * [Event Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-event-management-core.html) * [Health Log Analytics](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-health-log-analytics.html) * [AIOps Dashboards](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-aiops-dashboards.html) * [Agent Client Collector Log Analytics (ACC-L)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-acc-log-analytics.html) * [Integrations Launchpad](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-integrations-launchpad.html) * [Express List](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-express-list.html) * [Metric Intelligence](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-metric-intelligence.html) * Alert Automation * [Service Operations Workspace (SOW) for ITOM](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-workspace-itom-apps.html) * [Synthetic Monitoring](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-sow-synthetic-monitoring.html) See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]