--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined ITOM Cloud Accelerate release notes for upgrades from Zurich to Australia # Combined ITOM Cloud Accelerate release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM Cloud Accelerate Release Notes for Upgrades from Zurich to Australia This consolidated release notes document helps ServiceNow customers prepare for upgrading ITOM Cloud Accelerate from the Zurich release family to the Australia release. It summarizes new features, changes, removals, deprecations, and activation information relevant to this upgrade path. The page also notes when no updates occurred for a release to clarify what remains unchanged. Show full answer Show less ## New Features * **Custom Catalog ID Configuration:** Users with the `cwadmin` role can now configure a custom catalog ID for Cloud Account Management (CAM) requests by updating the `snitomcam.camcatalogid` system property. This allows tailored catalog selection beyond the default base system CAM catalog. * **Cloud Account Management Dashboards:** * **Compliance Dashboard:** Provides centralized compliance data across AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI) accounts. * **Overview Page:** Displays total discovered cloud assets categorized by provider and asset type (Compute, Databases, Virtual Machines, Storage), with change tracking on accounts. * **Cloud Assets Dashboard:** Enables governance and operations teams to monitor compliance and asset details, identify missing ownership for audit readiness, and drill down into configuration item (CI) details. * **Cloud Account Management Home Page:** Visualizes cloud account growth trends over time, offers direct navigation to Cloud Discovery Workspace and Cloud Cost Management, and supports filtering by cloud provider and business unit for customized insights. * **Cloud Provisioning and Governance Workflow Update:** Legacy workflows were deprecated starting Zurich, with migration of Cloud resource operation and Blueprint request workflows to subflows. Customers should use the new base system Flows for future workflow needs. ## Changes, Removed Features, and Deprecations There were no changes, removals, or deprecations noted between Zurich and Australia releases for ITOM Cloud Accelerate. ## Activation Information ITOM Cloud Accelerate is available as a ServiceNow Store application named **Cloud Accelerate**. Customers must procure the entitlement through their ServiceNow sales representative. Activation details and procurement instructions are provided in the release notes to facilitate setup. ## Additional Considerations * **Browser, Accessibility, and Localization:** No new requirements or updates were introduced in these areas between Zurich and Australia. * **Highlights from Zurich Release:** Key capabilities include comprehensive monitoring, tracking, and analysis of cloud assets across providers, enhanced compliance visibility, improved asset filtering and visualization, detailed CI information access, and migration of legacy workflows to subflows in Cloud Provisioning and Governance. ## Practical Implications for ServiceNow Customers When upgrading from Zurich to Australia, customers can expect enhanced cloud asset visibility and governance capabilities without disruptive changes to existing features. The ability to customize CAM requests and leverage rich dashboards supports improved operational insights and accountability. Migrating workflows to subflows aligns with best practices for automation management. No additional browser or localization changes mean a smooth transition while gaining new monitoring and compliance tools. Consolidated page of all release notes for ITOM Cloud Accelerate from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM Cloud Accelerate release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM Cloud Accelerate to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomcloudaccelerate-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITOM Cloud Accelerate. {#dfrn3-itomcloudaccelerate-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure a custom catalog ID in Cloud Account Management account request](https://www.servicenow.com/docs/access?context=configuring-catalog-ids-in-cam-account-request&family=zurich&ft:locale=en-US) : Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the sn_itom_cam.cam_catalog_id system property. This property is set by default to the base system CAM catalog. [Viewing Cloud Account Management dashboards](https://www.servicenow.com/docs/access?context=about-cam-dashboard&family=zurich&ft:locale=en-US) : Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab. * Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location. * Overview page: * View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page. * Monitor total accounts by provider, with change tracking since the last update. * Cloud assets dashboard: * Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard. * Identify missing ownership information for accounts to support accountability and audit readiness. * Asset viewers can drill down to view detailed information for each configuration item (CI). [Viewing the home page](https://www.servicenow.com/docs/access?context=view-home-page&family=zurich&ft:locale=en-US) in Cloud Account Management : * Visualize growth trends across cloud providers with a time-based graph showing account activity. * Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard. * Use filters like cloud provider and business unit to refine the dashboard view for tailored insights. [Cloud Provisioning and Governance](https://www.servicenow.com/docs/access?context=cloud-management-v2-landing-page&family=zurich&ft:locale=en-US) : The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITOM Cloud Accelerate features. {#dfrn3-itomcloudaccelerate-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITOM Cloud Accelerate features or functionality were removed. {#dfrn3-itomcloudaccelerate-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITOM Cloud Accelerate features or functionality were deprecated. {#dfrn3-itomcloudaccelerate-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM Cloud Accelerate. {#dfrn3-itomcloudaccelerate-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : The ITOM Cloud Accelerate features are available as an application at [Cloud Accelerate](https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=cloud%20governance), on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see [Request the Cloud Provisioning and Governance application](https://www.servicenow.com/docs/access?context=request-plugin-cloud-mgt&family=zurich&ft:locale=en-US). Important: ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM Cloud Accelerate, such as specific requirements or compliance levels. {#dfrn3-itomcloudaccelerate-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management. * Compliance visibility and account insights in Cloud Account Management. * Improved asset-level filtering and visualization in Cloud Account Management. * Ability to view cloud assets and access detailed information about associated configuration items (CIs). * Migrated legacy workflows to subflows in Cloud Provisioning and Governance. See [Cloud Governance](https://www.servicenow.com/docs/access?context=cloud-governance&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]