--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Journey designer release notes for upgrades from Zurich to Australia # Combined Journey designer release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive view of updates, new features, changes, and important upgrade information for Journey Designer from the Zurich release through to the Australia release. It aims to help you prepare effectively for your upgrade by summarizing key enhancements and adjustments across these releases. Show full answer Show less ## New Features * **Agentic Workflows (Zurich):** Two new AI-driven workflows were introduced: * **Offboarding Knowledge Transfer Plan:** Automates capturing and organizing critical knowledge during employee offboarding by interacting with managers and employees to collect, categorize, and share content. * **Onboarding Ramp-Up Plan:** Generates personalized onboarding plans to accelerate new employees' ramp-up and skill development efficiently. * **Third-Party AI Model Integration:** Expanded AI capabilities now include Google Gemini and AWS Claude as additional generative AI model providers for skills and agentic workflows, alongside existing options like Now LLM Service and Azure OpenAI. * **Journey Overview Page Configuration:** Administrators can customize the journey overview page by hiding the Task Templates and Create a Journey for Your Team widgets to tailor the user interface. ## Changes * **Coral Theme (Zurich):** The new default theme for portal, web, and mobile experiences with Next Experience or Core UI enabled offers a fresh, brand-neutral design with an optional dark mode for enhanced usability. * **Journey Cancellation Option:** Journey owners with access to Journey Accelerator-only journeys now see a Cancel option instead of Delete in the Employee Center portal, improving journey management control. ## Deprecations * **Learning Posts and Listening Posts (Zurich):** These capabilities have been fully integrated into Journey Designer, streamlining your experience by consolidating related features within one application. ## Activation and Additional Information * **Activation:** Journey Designer is available through the ServiceNow Store. Customers should request installation via the Store to enable the application. * **Pre- and Post-Upgrade Tasks:** It is important to review and complete any recommended tasks before and after upgrading to Australia to ensure a smooth transition. * **Browser, Accessibility, Localization, and Additional Requirements:** No updates or changes were introduced for these aspects between Zurich and Australia releases. ## Key Outcomes * **Enhanced AI-Driven Journey Management:** Leverage agentic workflows to automate and personalize onboarding and offboarding processes, improving knowledge transfer and employee ramp-up. * **Improved User Experience:** Benefit from the new Coral theme and greater customization of the journey overview page to align with your organizational branding and user preferences. * **Simplified Journey Control:** The ability to cancel journeys directly within the portal empowers journey owners with finer control over journey lifecycle management. * **Streamlined Feature Set:** Integration of Learning and Listening Posts into Journey Designer reduces complexity and centralizes journey-related capabilities. Consolidated page of all release notes for Journey designer from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__12} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__24} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__30} | Release | Release notes | |-|-| | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__36} | Release | Release notes | |-|-| | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__48} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__54} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__60} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__66} | Release | Release notes | |-|-| | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]