--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Journey designer release notes for upgrades from Zurich to Australia # Combined Journey designer release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for an upgrade of Journey Designer from the Zurich release family through to Australia. It summarizes new features, changes, deprecations, and important upgrade information to help you understand what enhancements and modifications to expect in Journey Designer across these releases. Show full answer Show less ## New Features * **Agentic Workflows Introduced in Zurich:** * **Offboarding Knowledge Transfer Plan Generation:** AI agents facilitate capturing and organizing critical knowledge during employee offboarding by interacting with managers and employees to gather documents and categorize content for successors. * **Onboarding Ramp-up Plan Generation:** AI agents collaborate to create personalized onboarding plans tailored to accelerate new employee ramp-up and skill development. * **New AI Model Providers:** Google Gemini and AWS Claude are now available options for generative AI skills and AI agents, supplementing existing options like Now LLM Service and Azure OpenAI. * **Journey Overview Page Configuration:** Administrators can configure the journey overview page by hiding the Task Templates and Create a Journey for Your Team widgets, enhancing customization of the user interface. ## Changes * **Coral Theme Default:** Zurich introduced the Coral theme as the default for new portal, web, and mobile experiences, offering a modern, brand-neutral design with an optional dark mode for web and mobile. * **Cancel Option for Journey Accelerator Journeys:** Journey owners with access limited to Journey Accelerator only journeys now see a Cancel option instead of Delete in the Employee Center portal, improving usability and process control. ## Deprecations * **Learning Posts and Listening Posts:** Learning Posts capabilities have been fully integrated into Journey Designer, and Listening Posts are deprecated with separate release notes available for details. ## Activation and Additional Information * **Activation:** Journey Designer is available for installation via the ServiceNow Store. Customers can request the app through the store to enable the functionality. * **Browser, Accessibility, Localization, and Additional Requirements:** No updates or changes were introduced between Zurich and Australia releases in these areas. ## Key Outcomes * AI-driven workflows enhance onboarding and offboarding processes with personalized, automated plan generation, improving employee experience and knowledge retention. * Expanded AI model provider options give customers flexibility to choose generative AI services that best suit their environment. * Admin UI enhancements allow better customization of the Journey Designer interface to suit organizational needs. * Visual and usability improvements like the Coral theme and updated journey cancellation improve user engagement and control within Journey Designer. * Clear activation path via the ServiceNow Store ensures customers can easily enable and upgrade Journey Designer features. Consolidated page of all release notes for Journey designer from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__12} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__18} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__24} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__30} | Release | Release notes | |-|-| | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__36} | Release | Release notes | |-|-| | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__42} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__48} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__54} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__60} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__66} | Release | Release notes | |-|-| | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]