--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Knowledge Graph release notes for upgrades from Zurich to Australia # Combined Knowledge Graph release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Graph release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Knowledge Graph features, changes, and upgrade considerations from the Zurich release through to Australia. It is designed to assist customers in preparing for and executing upgrades by summarizing new capabilities, modifications, deprecations, and activation details relevant to Knowledge Graph within the ServiceNow AI Platform. Show full answer Show less ## New Features * **Visual Query Builder:** Both Zurich and Australia releases introduced a no-code visual interface for building and running Knowledge Graph queries. This builder supports exploring entities, relationships, and applying filters, as well as natural language queries powered by Large Language Models (LLMs), with the ability to save and reuse queries. * **Tagging in Knowledge Graph Designer:** A dedicated tagging section on the Knowledge Graph landing page allows users to create, edit, and manage tags that prioritize key tables. Tagging improves natural language query accuracy by guiding which tables Enterprise Graph should prioritize. * **Enterprise Graph Schema:** Introduced in Zurich, this pre-configured schema maps all instance tables, eliminating the need for custom schema creation and enabling broad database querying capabilities. * **LLM Configuration:** Customers can select from multiple LLM providers including Now LLM Service, Azure OpenAI GPT-4.1 variants, Google Gemini versions, and AWS Anthropic Claude under ServiceNow's third-party model strategy, enabling tailored AI query experiences. * **Configuration Item (CI) Relationship Queries:** In Australia, users can ask natural language questions about relationships among services, servers, databases, and other CIs without manually writing queries or navigating CMDB tables. * **Testing Knowledge Graph Schema:** Users can test schemas using different LLM options and incorporate previous conversation context before running queries. ## Changes * **AI Usage Measurement:** Starting with Australia Early Access, usage measurement transitioned from a 365-day look-back model to a 365-day burn-down model resetting at the contract anniversary date. * **Design Theme Updates:** Knowledge Graph Designer adopted the Coral theme as default for new portal, web, and mobile experiences, offering a modern, brand-neutral appearance with an optional dark mode. * **Enhanced Tagging Features:** Australia introduced the ability to add AI instructions at node, property, and edge levels within tags for richer business context in natural language queries. * **New Query Builder Access:** Australia added a new Query Builder section directly accessible from the main menu, streamlining workflow. ## Removed and Deprecated Features No Knowledge Graph features or functionality were removed or deprecated between Zurich and Australia releases. ## Activation and Requirements * Knowledge Graph is a ServiceNow AI Platform feature activated by default upon installation in both Zurich and Australia. * Knowledge Graph is available via the ServiceNow Store. * For Zurich upgrades, ensure your instance is upgraded to XP7. * No new browser, accessibility, or localization requirements were introduced between Zurich and Australia. ## Additional Highlights * External user access to Knowledge Graph is supported by assigning the `sncexternal` role and enabling the `snkg.enableexternalusercheck` property. * Knowledge Graph integration enhancements have improved search result accuracy in the ServiceNow Otto panel, Virtual Agent, and AI Agents. * Support for Glidelist references in queries introduced in both Zurich and Australia patches. * Interactive guided tours assist admins in setup and configuration. * Knowledge Graph supports querying nodes from parent and grandparent hierarchy levels and integration with Workflow Data Fabric tables for external data access. * ServiceNow Otto is the new AI experience brand, replacing Now Assist, and includes the Knowledge Graph visual query features. ## Practical Implications for ServiceNow Customers Upgrading to Australia brings enhanced ease of use with visual query building, expanded AI model options, improved query accuracy through tagging and Enterprise Graph schema, and deeper integration with CMDB relationships. Customers can expect a more intuitive, powerful natural language querying experience, streamlined administration, and support for external user access. The transition in AI usage measurement requires monitoring to align with contract terms. The upgrade does not require changes to browser or accessibility settings and preserves existing Knowledge Graph functionality without removals or deprecations. Consolidated page of all release notes for Knowledge Graph from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Graph to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgegraph-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=zurich&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. [Using Enterprise graph schema](https://www.servicenow.com/docs/access?context=global-graph-schema&family=zurich&ft:locale=en-US) : Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities, enabling database queries across all instance tables. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of results. [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=zurich&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Configure LLM for Knowledge Graph](https://www.servicenow.com/docs/access?context=configure-gpt-4-0-for-knowledge-graph&family=zurich&ft:locale=en-US) : Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy. | | Australia | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=australia&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Configuration item relationships and Knowledge Graph](https://www.servicenow.com/docs/access?context=ci-relationships-knowledge-graph&family=australia&ft:locale=en-US) : Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=australia&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Knowledge Graph features. {#dfrn3-knowledgegraph-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=zurich&ft:locale=en-US) : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [\[Placeholder link text to key access-graph-query-builder\]](https://www.servicenow.com/docs/access?context=access-graph-query-builder&family=australia&ft:locale=en-US) : New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu. [Create Knowledge Graph tag](https://www.servicenow.com/docs/access?context=create-knowledge-graph-tags&family=australia&ft:locale=en-US) : The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries. | [ ] ## Removed Between your current release family and Australia, some Knowledge Graph features or functionality were removed. {#dfrn3-knowledgegraph-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Knowledge Graph features or functionality were deprecated. {#dfrn3-knowledgegraph-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : Ensure that your instance is upgraded to XP7. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels. {#dfrn3-knowledgegraph-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. Zurich patch 13: * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy. * Admins can create and use tags to prioritize relevant tables for specific use cases. * Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification. * Knowledge Graph now supports aggregate queries. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Supports nodes from parent and grandparent nodes in the hierarchy. * Supports Configuration Management Database (CMDB) queries in Now Assist panel. Zurich EA * Use Google Gemini and Anthropic Claude as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto® panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=australia&ft:locale=en-US) for more information. | [ ]