--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Knowledge Management release notes for upgrades from Zurich to Australia # Combined Knowledge Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management release notes for upgrades from Zurich to Australia This consolidated guide provides a comprehensive view of Knowledge Management updates from the Zurich release through to Australia. It is designed to help ServiceNow customers prepare effectively for their upgrade by outlining new features, changes, deprecations, and important upgrade tasks related to Knowledge Management. Show full answer Show less ## Key Features * **Visual Flow Designers (Zurich):** Replaces previous workflow-based Knowledge Management processes with intuitive, low-code visual flow designers to boost efficiency and simplify operations. * **Coral Theme (Zurich):** Introduces Coral as the default theme for new portals, web, and mobile experiences with Next Experience or Core UI enabled. This theme offers a modern, brand-neutral look and includes a dark theme option enhancing readability and reducing eye strain. * **Enhanced Knowledge View Page (Zurich):** Features an improved, responsive design in the workspace that adapts seamlessly to various devices and screen sizes. This upgrade delivers a better reading experience and easier access to key article components. ## Important Upgrade Considerations * **Activation:** Knowledge Management is active by default in ServiceNow, requiring no additional activation steps during upgrade. * **Pre- and Post-Upgrade Tasks:** Customers should review and complete necessary upgrade tasks to ensure smooth transition, although no specific changes were noted between Zurich and Australia. * **No Feature Removals or Deprecations:** There were no removals or deprecations of Knowledge Management features between Zurich and Australia, ensuring continuity of functionality. * **No Additional Browser or Localization Requirements:** No new or changed browser compatibility or localization requirements were introduced. ## Key Outcomes * ServiceNow customers upgrading from Zurich to Australia can expect a streamlined Knowledge Management experience with modernized design and improved usability. * The migration to visual flow designers enables more efficient and simpler workflow management within Knowledge Management. * The Coral theme and enhanced article view provide a contemporary, accessible, and device-responsive interface that supports diverse user needs. * No disruptions from removed or deprecated features, ensuring stability and continuity during the upgrade. Consolidated page of all release notes for Knowledge Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [\[Placeholder link text to key knowledge-flow\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US) : Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [\[Placeholder link text to key knowledge-article-view-page-workspace\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US) : Enjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Knowledge Management is a ServiceNow® feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. * Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. * Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]