--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Knowledge Management release notes for upgrades from Zurich to Australia # Combined Knowledge Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management release notes for upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of Knowledge Management updates from the Zurich release through to Australia. It is designed to assist in upgrade preparation by summarizing new features, changes, removals, deprecations, and other essential information related to Knowledge Management across these releases. Show full answer Show less ## Key Features * **Visual Flow Designers (Zurich):** Replaces legacy Knowledge Management workflows with simple-to-use, low-code visual flow designers to boost efficiency and simplify operations. * **Coral Theme (Zurich):** Introduced as the default theme for new portals, web, and mobile experiences with Next Experience or Core UI enabled. It offers a fresh, brand-neutral look with an optional dark theme for improved readability and reduced eye strain. * **Enhanced Knowledge Article View (Zurich):** The workspace now features an improved Knowledge view page with responsive design, offering better article display and seamless navigation across devices of varying screen sizes and orientations. ## Changes * **Theme and UI Enhancements:** Transition to the Coral theme and addition of a dark mode option to improve user experience on web and mobile platforms. * **Responsive Design:** Knowledge article pages in the workspace adapt dynamically to different device screen sizes, enabling smoother navigation and accessibility. ## Activation and Requirements * Knowledge Management is active by default in ServiceNow and does not require manual activation. * No additional browser requirements, localization updates, or accessibility changes were introduced from Zurich through Australia other than those noted above. ## Upgrade Considerations * No features were removed or deprecated between Zurich and Australia releases. * Australia release contains no additional updates to Knowledge Management features, changes, or requirements. * Customers should complete any pre- and post-upgrade tasks as recommended before upgrading to Australia. ## What to Expect Upgrading to Australia from Zurich will primarily bring forward the Zurich enhancements such as the Coral theme with dark mode, visual flow designers replacing legacy workflows, and an improved, responsive Knowledge article view page. These changes improve operational efficiency, user experience, and accessibility without removing or deprecating existing functionality. Consolidated page of all release notes for Knowledge Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [\[Placeholder link text to key knowledge-flow\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US) : Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [\[Placeholder link text to key knowledge-article-view-page-workspace\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US) : Enjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Knowledge Management is a ServiceNow® feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. * Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. * Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]