--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Lead Management release notes for upgrades from Zurich to Australia # Combined Lead Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Lead Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes page guides ServiceNow customers upgrading Lead Management from the Zurich to Australia release. It summarizes new features, changes, removals, deprecations, activation instructions, and other relevant information to support a smooth upgrade process. Notably, there are no updates for the Zurich release, while the Australia release introduces significant new capabilities focused on managing client interactions. Show full answer Show less ## Key Features * **Manage Touchpoints:** In Australia, users can create touchpoints, log interaction activities, and schedule meetings directly from a lead record. This enhancement centralizes tracking of all client interactions throughout the lead lifecycle. * **Meeting Scheduling:** Users can choose between a new meetings construct and existing appointment records to prioritize scheduling meetings with leads. * **View Touchpoint Records for Tasks:** Early customer interactions such as discovery calls, follow-up emails, or qualification meetings can be recorded as touchpoints. Tasks can be linked to these touchpoints to associate follow-up work with ongoing lead engagement until conversion. ## Changes, Removals, and Deprecations There are no changes, removals, or deprecations in Lead Management features between Zurich and Australia releases. ## Activation Information Lead Management is available for installation via the ServiceNow Store. Customers must request the app through the store, where they can also access cumulative release notes and version history for all released apps. ## Additional Requirements and Other Considerations No new or changed additional requirements, browser requirements, accessibility details, or localization considerations were introduced between Zurich and Australia releases. ## Practical Impact for ServiceNow Customers By upgrading to Australia, customers gain enhanced lead lifecycle management capabilities with centralized tracking of all client interactions, which helps improve engagement visibility and streamline follow-up actions. The ability to schedule meetings directly from lead records and link tasks to touchpoints supports more effective sales processes and customer relationship management. Consolidated page of all release notes for Lead Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Lead Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leadmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Lead Management. {#dfrn3-leadmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Manage touchpoints](https://www.servicenow.com/docs/access?context=manage-touchpoints-lead&family=australia&ft:locale=en-US) : Create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. You can choose between the new meetings construct and existing appointment records for priority meeting scheduling. [View touchpoint records for a task](https://www.servicenow.com/docs/access?context=lead-management-use-tasks-tab&family=australia&ft:locale=en-US) : Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by: * Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings. * Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Lead Management features. {#dfrn3-leadmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Lead Management features or functionality were removed. {#dfrn3-leadmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Lead Management features or functionality were deprecated. {#dfrn3-leadmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Lead Management. {#dfrn3-leadmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Lead Management, such as specific requirements or compliance levels. {#dfrn3-leadmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle. * Enable lead agents to create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=australia&ft:locale=en-US) for more information. | [ ]