--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Lead-to-Cash Process Management release notes for upgrades from Zurich to Australia # Combined Lead-to-Cash Process Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Lead-to-Cash Process Management release notes for upgrades from Zurich to Australia This consolidated release notes document summarizes updates for Lead-to-Cash Process Management from the Zurich release through the Australia release. It is designed to help ServiceNow customers prepare for their upgrade by outlining new features, changes, activation details, and other important considerations related to these releases. No updates were noted specifically for the Australia release. Show full answer Show less ## New Features Introduced in Zurich * **Business Object Setup:** Define and organize sales entities and their relationships in business object groups, such as opportunity, quote, and order, to create a visual sales process hierarchy. * **Sales Process Records:** Enable sales managers and contract administrators to create and manage sales process records for individual accounts. * **Sales Dashboard:** Provides a centralized interface to monitor sales processes with capabilities including: * Visualization of sales entities in a hierarchical node map. * Toggle between actively monitored (hard) and database (soft) links. * Checklists for tracking sales process steps. * Access to details such as line items, tasks, emails, and attachments. * **Dashboard Customization:** Configure hierarchy levels and displayed details using system properties and decision tables. Create filters to consolidate tasks, such as filtering in-progress tasks. * **Business Process Tasks:** Create and associate tasks with sales or business process records, visible on the sales process record's Tasks tab. ## Changes from Zurich to Australia * **Coral Theme:** Introduced as the default theme for new portals and mobile experiences with Next Experience or Core UI. It offers a modern, brand-neutral look with a dark theme option to reduce eye strain and improve readability. ## Activation and Additional Information * **Activation:** Lead-to-Cash Process Management is available for installation through the ServiceNow Store. Customers must request the app via the store to activate it. * **Accessibility:** The Coral theme's dark mode supports accessibility by enhancing readability and reducing eye strain. * **Browser, Localization, and Additional Requirements:** No changes or new requirements were noted for these areas between Zurich and Australia. * **Feature Removal and Deprecations:** No features or functionality were removed or deprecated in these releases. ## Practical Impact for ServiceNow Customers Upgrading to the Australia release from Zurich maintains the Lead-to-Cash Process Management capabilities introduced in Zurich, including comprehensive sales process visualization, task management, and dashboard customization. The new Coral theme enhances user experience across portals and mobile devices. Customers should ensure they follow pre- and post-upgrade tasks and activate the application via the ServiceNow Store. No additional configuration changes or removals are expected during this upgrade. Consolidated page of all release notes for Lead-to-Cash Process Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Lead-to-Cash Process Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Lead-to-Cash Process Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leadtocashprocessmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Lead-to-Cash Process Management. {#dfrn3-leadtocashprocessmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Set up business objects](https://www.servicenow.com/docs/access?context=create-business-object-group-define-entity-relationship&family=zurich&ft:locale=en-US) : Create a visual overview of the sales process hierarchy by defining and setting up business object groups of sales entities and their relationship with other entities. For example, an opportunity-to-cash business object group could include business entities such as an opportunity, opportunity line, opportunity task, quote, order, and so on. [Create sales process records](https://www.servicenow.com/docs/access?context=create-sales-process-record&family=zurich&ft:locale=en-US) : Enable sales managers and contract administrators to create sales process records for individual accounts. [Monitor sales process using sales dashboard](https://www.servicenow.com/docs/access?context=navigating-sales-process-dashboard&family=zurich&ft:locale=en-US) : Enable sales managers and contract administrators to view and manage the sales process from a single interface. The dashboard provides the following capabilities: * Visualize the sales process in a node map, showing relationships between different sales entities in a hierarchical format. * Toggle between hard links (actively monitored) and soft links (database relationships) to manage the monitoring scope. * Use checklists to capture the steps and activities required for a sales process. * View details for each of the associated sales entities, such as line items, tasks, emails, activities, and line characteristics. * View, upload, and download files and attachments related to the sales process record or child entities. [Customize the sales dashboard](https://www.servicenow.com/docs/access?context=customizing-sales-process-dashboard&family=zurich&ft:locale=en-US) : * Customize the number of levels displayed in the nodal hierarchy by configuring the sn_l2c_cockpit.node_default_levels system property. * Customize the details you want to display on the node map tiles using decision tables. * Create predefined filters to consolidate and view hard-linked records-related tasks. For example, you could create a new filter option to filter in-progress tasks. [Create business process tasks](https://www.servicenow.com/docs/access?context=create-business-process-tasks&family=zurich&ft:locale=en-US) : Sales managers and contract administrators can create business process tasks and associate them with sales process records or business process records. The linked business process task can be viewed on the Tasks tab of the sales process record. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Lead-to-Cash Process Management features. {#dfrn3-leadtocashprocessmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Lead-to-Cash Process Management features or functionality were removed. {#dfrn3-leadtocashprocessmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Lead-to-Cash Process Management features or functionality were deprecated. {#dfrn3-leadtocashprocessmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Lead-to-Cash Process Management. {#dfrn3-leadtocashprocessmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Lead-to-Cash Process Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Lead-to-Cash Process Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Lead-to-Cash Process Management we have noted them here. {#dfrn3-leadtocashprocessmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Lead-to-Cash Process Management we have noted them here. {#dfrn3-leadtocashprocessmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Lead-to-Cash Process Management, such as specific requirements or compliance levels. {#dfrn3-leadtocashprocessmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Lead-to-Cash Process Management we have noted them here. {#dfrn3-leadtocashprocessmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Lead-to-Cash Process Management we have noted them here. {#dfrn3-leadtocashprocessmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Define and monitor sales entities tied to specific business processes such as order-to-cash. You can add custom processes and related entities managed in disparate ERP systems using a unified view in a node map. * Optimize revenue recognition and drive operational efficiency throughout the order-to-cash process by tracking key milestones, identifying potential delays early, and ensuring on-time delivery. See [Lead-to-Cash Process Management](https://www.servicenow.com/docs/access?context=explore-lead-cash-process-management&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]