--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Legal Conflict of Interest release notes for upgrades from Zurich to Australia # Combined Legal Conflict of Interest release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Conflict of Interest Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with essential information about upgrading the Legal Conflict of Interest (COI) application from the Zurich release family to Australia. It highlights new features, important upgrade tasks, activation details, and key enhancements to help customers prepare for and successfully execute the upgrade. Show full answer Show less ## Key Features * **Configure Risk Assessment Utility:** Both Zurich and Australia releases include a utility that evaluates COI disclosures against predefined risk factors to calculate a risk score (Low, Medium, or High). Based on the risk level, an appropriate approval workflow is automatically triggered. This utility supports three evaluation types: Condition, Subflow, and AI skill. (AI skill evaluation requires the installation and configuration of ServiceNow Otto for Legal Service Delivery (LSD)). * **Conversational Intake for COI Requests:** In Zurich, the Virtual Agent's Now Assist enables users to submit COI requests using natural language, which automatically populates intake forms, reducing manual effort. Australia enhances this feature by integrating ServiceNow Otto in the Virtual Agent interface for natural language submission and faster resolution through automated risk assessment and routing. Both require ServiceNow Otto configured for LSD. ## Upgrade Preparation and Activation * **Pre- and Post-Upgrade Tasks:** Customers should review and complete relevant upgrade tasks to ensure a smooth transition from Zurich to Australia. * **Activation:** Legal Conflict of Interest is available via the ServiceNow Store for both Zurich and Australia releases. Installation requires requesting the app through the ServiceNow Store portal. ## Additional Notes * **No Changes, Removals, or Deprecations:** There are no updates regarding changes, removals, or deprecations of existing Legal COI features between Zurich and Australia releases. * **No Additional Requirements or Browser Updates:** There are no new requirements or browser compatibility updates announced for this upgrade. * **Accessibility and Localization:** No updates have been made to accessibility or localization features between these releases. ## Why This Matters Upgrading to Australia enhances the Legal Conflict of Interest application by improving automation, efficiency, and user experience through AI-driven risk assessments and conversational interfaces. These features reduce manual data entry, accelerate approval workflows, and support better compliance management, enabling legal teams to manage conflicts of interest more effectively. ## What to Expect * Seamless automated risk evaluation and routing of COI disclosures based on calculated risk scores. * Natural language intake capability for conflict submissions using Virtual Agent integrations (Now Assist in Zurich and ServiceNow Otto in Australia). * Continued availability and activation of the Legal COI app through the ServiceNow Store. * No disruption from deprecated or removed features. Consolidated page of all release notes for Legal Conflict of Interest from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Conflict of Interest release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Conflict of Interest to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalconflictofinterest-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=zurich&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Conversational intake for COI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=zurich&ft:locale=en-US) : Using natural language to submit a conflict of interest request from Now Assist in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | | Australia | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=australia&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Submit COI request using AI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=australia&ft:locale=en-US) : Using natural language to submit a conflict of interest request from ServiceNow Otto in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Legal Conflict of Interest features. {#dfrn3-legalconflictofinterest-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Legal Conflict of Interest features or functionality were removed. {#dfrn3-legalconflictofinterest-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Legal Conflict of Interest features or functionality were deprecated. {#dfrn3-legalconflictofinterest-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Legal Conflict of Interest, such as specific requirements or compliance levels. {#dfrn3-legalconflictofinterest-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Disclose conflicts of interest using natural language from ServiceNow Otto in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]