--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Legal Conflict of Interest release notes for upgrades from Zurich to Australia # Combined Legal Conflict of Interest release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Conflict of Interest release notes for upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with essential information for upgrading the Legal Conflict of Interest (COI) application from the Zurich release to the Australia release. It includes new features, changes, activation instructions, and other relevant upgrade considerations. The notes emphasize streamlined preparation for the upgrade and highlight advancements in risk assessment and conversational intake capabilities. Show full answer Show less ## New Features * **Risk Assessment Utility:** Available in both Zurich and Australia releases, this utility evaluates conflict of interest disclosures against predefined risk factors to assign a risk score and classify risk level as Low, Medium, or High. This classification automatically triggers the appropriate approval workflow. The utility supports three evaluation methods: Condition, Subflow, and AI skill evaluation. Note that AI skill evaluation requires installation and configuration of ServiceNow Otto for Legal Service Delivery (LSD). * **Conversational Intake for COI:** Both releases enable submitting COI requests using natural language through the Virtual Agent interface (Now Assist in Zurich, ServiceNow Otto in Australia). This reduces manual effort in completing forms by automatically populating intake forms with details extracted from natural language input. It also accelerates resolution by routing requests based on automated risk assessment outcomes. This feature also requires ServiceNow Otto for LSD to be installed and configured. ## Changes, Removed Features, and Deprecations There are no updates, removals, or deprecations noted for Legal Conflict of Interest features between the Zurich and Australia releases. ## Activation Information Legal Conflict of Interest must be installed by requesting it from the ServiceNow Store for both Zurich and Australia releases. Customers can view available apps and submit installation requests via the ServiceNow Store website. Cumulative release notes and version history are also accessible there. ## Additional and Technical Considerations * **Additional Requirements, Browser Requirements, Accessibility, and Localization:** No updates or changes have been reported for these areas between Zurich and Australia releases. * **Highlight Information:** The Australia release introduces submitting COI requests via natural language using ServiceNow Otto in Virtual Agent or Employee Center with configurable risk factors and automated approval workflows aligned with organizational COI policies. Detailed risk assessment reports support informed decision-making by legal fulfillers. ## Practical Implications for ServiceNow Customers Upgrading to the Australia release enhances the Legal COI process by leveraging AI-driven risk assessment and natural language conversational interfaces, enabling faster, more accurate conflict disclosures and approvals. Customers should ensure the installation of ServiceNow Otto for Legal Service Delivery to utilize AI skill evaluation and conversational intake features fully. Activation through the ServiceNow Store remains the standard procedure. No deprecated or removed functionality reduces upgrade risk. This makes the Australia release a robust enhancement for legal teams managing conflict of interest workflows. Consolidated page of all release notes for Legal Conflict of Interest from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Conflict of Interest release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Conflict of Interest to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalconflictofinterest-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=zurich&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Conversational intake for COI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=zurich&ft:locale=en-US) : Using natural language to submit a conflict of interest request from Now Assist in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | | Australia | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=australia&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Submit COI request using AI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=australia&ft:locale=en-US) : Using natural language to submit a conflict of interest request from ServiceNow Otto in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Legal Conflict of Interest features. {#dfrn3-legalconflictofinterest-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Legal Conflict of Interest features or functionality were removed. {#dfrn3-legalconflictofinterest-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Legal Conflict of Interest features or functionality were deprecated. {#dfrn3-legalconflictofinterest-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Legal Conflict of Interest, such as specific requirements or compliance levels. {#dfrn3-legalconflictofinterest-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Submit COI request using natural language from the conversational interface of ServiceNow Otto in Virtual Agent or Employee Center. * Risk assessment with configurable risk factors and score to automate approval workflow * Risk assessment reports with detailed scoring and analysis enable legal fulfillers to make faster, informed approval decisions. * Configurable approval flows in accordance with the organization's Conflict of Interest (COI) policy. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=australia&ft:locale=en-US) for more information. Important: For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). | [ ]