--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Legal Hold Notification release notes for upgrades from Zurich to Australia # Combined Legal Hold Notification release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Hold Notification Release Notes for Upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow customers in preparing for the upgrade of Legal Hold Notification from the Zurich to Australia release. It summarizes new features, changes, and important upgrade information to ensure smooth transition and continued compliance management. Show full answer Show less ## New Features * **Legal Hold Matter Management:** Enables submitting, updating, tracking, and closing legal hold matters via a streamlined process that reduces effort and supports organizational compliance. * **Submitting Legal Hold Matters:** Initiate data preservation by submitting a legal hold matter when a hold is issued. * **Issuing Legal Hold Notices:** Send notices to custodians to prompt timely data preservation and accountability. * **Legal Hold Notice Acknowledgement:** Record custodian acknowledgments to confirm responsibility for data preservation. * **Assigning New Custodians:** Add newly identified custodians to existing matters to maintain comprehensive preservation. * **Acknowledgement Reminders:** Send reminders to custodians who have not yet acknowledged notices to ensure compliance. * **Closing Legal Hold Matters:** Complete the data preservation life cycle by closing matters when holds are lifted. ## Changes * **Coral Theme:** The Coral theme is now the default for new portal, web, and mobile experiences with Next Experience or Core UI enabled. It offers a fresh, brand-neutral design and includes a dark theme option to improve user experience and readability. ## Activation and Requirements * **Activation:** Legal Hold Notification must be installed by requesting it from the ServiceNow Store. Customers can view all available apps and submit installation requests via the store. * **Browser Support:** The application supports the latest stable versions of popular web browsers, ensuring compatibility across platforms. * **Accessibility:** The Coral theme's dark mode option aids in reducing eye strain and enhancing readability for users. ## Key Outcomes for ServiceNow Customers * Efficient management of legal hold processes from initiation to closure, reducing manual effort and risk. * Improved custodian engagement through timely notices and reminders, ensuring accountability and compliance. * Enhanced user experience with updated UI themes providing accessible, modern interfaces. * Clear guidance on activation and browser compatibility to facilitate smooth deployment and use. Consolidated page of all release notes for Legal Hold Notification from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Hold Notification release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Hold Notification to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalholdnotification-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Legal Hold Notification. {#dfrn3-legalholdnotification-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Legal hold matter management](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&family=zurich&ft:locale=en-US) : Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance. [Submitting legal hold matter](https://www.servicenow.com/docs/access?context=submit-lg-hold-notif-matter&family=zurich&ft:locale=en-US) : Submit a legal hold matter to initiate the data preservation process when a legal hold is issued. [Issuing legal hold notice](https://www.servicenow.com/docs/access?context=issue-lg-hold-notif-matter&family=zurich&ft:locale=en-US) : Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss. [Legal hold notice acknowledgement](https://www.servicenow.com/docs/access?context=acknow-lg-hold-notif&family=zurich&ft:locale=en-US) : Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability. [Assign new custodians](https://www.servicenow.com/docs/access?context=add-new-custodian-lg-hold-notif&family=zurich&ft:locale=en-US) : Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation. [Acknowledge reminders](https://www.servicenow.com/docs/access?context=send-reminder-for-acknowledgment&family=zurich&ft:locale=en-US) : Send reminders to custodians who haven't acknowledged legal hold notices to ensure accountability in data preservation. [Closing legal hold matter](https://www.servicenow.com/docs/access?context=close-lg-hold-notif-matter&family=zurich&ft:locale=en-US) : Close a legal hold matter once the hold is lifted to complete the data preservation life cycle. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Legal Hold Notification features. {#dfrn3-legalholdnotification-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Legal Hold Notification features or functionality were removed. {#dfrn3-legalholdnotification-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Legal Hold Notification features or functionality were deprecated. {#dfrn3-legalholdnotification-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Hold Notification. {#dfrn3-legalholdnotification-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Legal Hold Notification is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__44} | Release | Release notes | |-|-| | Zurich | Browser requirements : The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Legal Hold Notification, such as specific requirements or compliance levels. {#dfrn3-legalholdnotification-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Hold Notification we have noted them here. {#dfrn3-legalholdnotification-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process. * Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process. * Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data. See [Legal Hold Notification](https://www.servicenow.com/docs/access?context=lg-hold-notif-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]