--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Legal Request Management release notes for upgrades from Zurich to Australia # Combined Legal Request Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Request Management Release Notes for Upgrades from Zurich to Australia This document consolidates the release notes for Legal Request Management (LRM) from the Zurich release to the Australia release. It provides ServiceNow customers with a comprehensive summary of new features, changes, removals, deprecations, activation information, and other relevant details to assist with upgrading their LRM product efficiently and effectively. Show full answer Show less ## New Features * **Attorney Client Privilege (ACP)**: Introduced in both Zurich and Australia releases, this feature allows customers to protect sensitive legal information by marking legal matters as Privileged \& Confidential. This ensures that access is restricted solely to authorized stakeholders, helping maintain confidentiality and compliance. ## Changes, Removed Features, and Deprecations There were no updates, removals, or deprecations in Legal Request Management features between Zurich and Australia releases. This stability means customers can expect consistent functionality across these releases without disruption. ## Activation Information * Legal Request Management is available for installation through the ServiceNow Store in both Zurich and Australia releases. * Customers must request the LRM application via the ServiceNow Store to activate it in their instance. * The ServiceNow Store version history provides cumulative release notes and additional app information. ## Additional Requirements, Browser Requirements, Accessibility, and Localization No new or changed requirements, browser specifications, accessibility details, or localization considerations were introduced between Zurich and Australia for Legal Request Management. Customers can continue using their existing configurations without modification. ## Highlight Information Both releases emphasize the importance of maintaining confidentiality of sensitive legal information through stakeholder controls implemented in the Attorney Client Privilege (ACP) protections. This feature is critical for managing legal requests and matters securely. ## Upgrade Preparation Before upgrading to Australia, customers should review and complete any pre- and post-upgrade tasks as needed, although no specific changes or requirements are noted for these releases. ## Additional Notes For updates related to the Now LLM Service model, customers should refer to the Model provider updates. Consolidated page of all release notes for Legal Request Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Request Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Request Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalrequestmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Legal Request Management. {#dfrn3-legalrequestmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Attorney Client Privilege](https://www.servicenow.com/docs/access?context=lmm-acp-landing&family=zurich&ft:locale=en-US) : Protect sensitive legal information by marking legal matters as Privileged \& Confidential, helping to ensure access is restricted to only authorized stakeholders. | | Australia | [Attorney Client Privilege](https://www.servicenow.com/docs/access?context=lmm-acp-landing&family=australia&ft:locale=en-US) : Protect sensitive legal information by marking legal matters as Privileged \& Confidential, helping to ensure access is restricted to only authorized stakeholders. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Legal Request Management features. {#dfrn3-legalrequestmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Legal Request Management features or functionality were removed. {#dfrn3-legalrequestmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Legal Request Management features or functionality were deprecated. {#dfrn3-legalrequestmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Request Management. {#dfrn3-legalrequestmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Legal Request Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Legal Request Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Legal Request Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Legal Request Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Request Management we have noted them here. {#dfrn3-legalrequestmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Request Management we have noted them here. {#dfrn3-legalrequestmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Legal Request Management, such as specific requirements or compliance levels. {#dfrn3-legalrequestmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Legal Request Management we have noted them here. {#dfrn3-legalrequestmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Request Management we have noted them here. {#dfrn3-legalrequestmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Help ensure that sensitive information remains confidential with stakeholder controls through attorney-client privilege (ACP) protection for legal requests and matters. See [Legal Request Management](https://www.servicenow.com/docs/access?context=legal-request-management-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Help ensure that sensitive information remains confidential with stakeholder controls through attorney-client privilege (ACP) protection for legal requests and matters. See [Legal Request Management](https://www.servicenow.com/docs/access?context=legal-request-management-landing-page&family=australia&ft:locale=en-US) for more information. Important: For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). | [ ]