--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Listening Posts release notes for upgrades from Zurich to Australia # Combined Listening Posts release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Listening Posts Release Notes for Upgrades from Zurich to Australia This consolidated release notes page is designed to assist ServiceNow customers in preparing for upgrades of Listening Posts from the Zurich release family to the Australia release family. It provides a comprehensive summary of new features, changes, removals, and deprecations related to Listening Posts across these releases. Show full answer Show less ## Key Information for Upgrading * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any necessary tasks before and after upgrading to Australia to ensure a smooth transition. * **Feature Status:** From Zurich through Australia, there are no new features, changes, removals, or updates affecting Listening Posts except for deprecation notes. ## Deprecation Notice Starting with the Zurich release, Listening Posts functionality is being deprecated. It has been hidden and is no longer available for activation. This means customers should plan accordingly, as Listening Posts will not be supported or activatable in future releases including Australia. For detailed guidance, reference the Deprecation Process article in the Now Support Knowledge Base. ## Additional Considerations * No updates or changes in activation procedures, browser requirements, accessibility, localization, or highlight information have been introduced between Zurich and Australia releases. * If no updates exist for a particular release or category, a note indicating "No updates for this release" is provided for clarity. ## What Customers Can Expect ServiceNow customers upgrading Listening Posts from Zurich to Australia should expect no functional changes or new features but must acknowledge the deprecation status of Listening Posts starting in Zurich. There are no changes to requirements or configurations related to browser compatibility, accessibility, or localization. Proper planning is essential to address the removal of Listening Posts as an activatable feature. Consolidated page of all release notes for Listening Posts from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Listening Posts release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Listening Posts to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-listeningposts-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Listening Posts. {#dfrn3-listeningposts-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Listening Posts features. {#dfrn3-listeningposts-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Listening Posts features or functionality were removed. {#dfrn3-listeningposts-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Listening Posts features or functionality were deprecated. {#dfrn3-listeningposts-summary__entry__26} | Release | Release notes | |-|-| | Zurich | Starting with the zurich release, Listening Posts is being deprecated. It will be hidden and no longer available for activation. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Listening Posts. {#dfrn3-listeningposts-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Listening Posts, such as specific requirements or compliance levels. {#dfrn3-listeningposts-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]