--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Live Connect release notes for upgrades from Zurich to Australia # Combined Live Connect release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Live Connect Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with essential information for upgrading Live Connect from the Zurich release to Australia. It covers new features, changes, activation details, and practical guidance to ensure a smooth transition and maximize the benefits of Live Connect in the Australia release. Show full answer Show less ## Key Features * **Access ServiceNow Data via Live Connect:** Enables direct, read-only access to ServiceNow instance data using ODBC and JDBC drivers without exporting or replicating data. This supports integration with third-party BI tools and advanced analytics platforms. * **OAuth Authentication:** Supports OAuth credentials for secure, FedRamp-compliant connections, offering encrypted authentication and multi-factor workflows to reduce credential exposure. * **Pyramid Analytics Integration:** Allows native SQL connectivity through JDBC drivers, enabling interactive dashboards and advanced analytics on live ServiceNow data without data duplication. * **Product Renaming:** The product name has been updated from SQL API to Live Connect across all interfaces, reflecting its current branding and functionality. ## Activation and Requirements * **Plugin Activation:** Live Connect requires activation of the server-side plugin (com.glide.rest.sqlapiserver) along with a valid RaptorDB Professional entitlement on the ServiceNow instance. * **Client Drivers:** ODBC and JDBC drivers must be downloaded from the ServiceNow Store and installed on client machines to enable connection from BI and data analysis tools. * **Client Connectivity:** Live Connect client drivers are freely available but require the server-side plugin to be enabled for successful connection. * **Browser and Accessibility:** Live Connect operates as a backend connectivity layer with no direct user interface, so browser compatibility and accessibility depend on the third-party tools used to access it. * **Localization:** Data returned respects the language settings of queried tables, with Live Connect itself functioning independently of language settings. ## Benefits and Usage * Query ServiceNow data directly without replicating it to external repositories or data warehouses using read-only operations to safeguard data integrity. * Restrict access to specific tables to maintain security and data governance. * Integrate seamlessly with standard BI platforms like Power BI and DBVisualizer using ODBC/JDBC compatibility. * Combine ServiceNow data with external datasets in analytical platforms for comprehensive reporting and insights. * Use targeted SQL queries to optimize data retrieval, reduce network overhead, streamline data transformation, and enhance query performance. Consolidated page of all release notes for Live Connect from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Live Connect release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Live Connect to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-liveconnect-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : ServiceNow provided customers with a free SOAP-based ODBC client. If you have an active RaptorDB Professional entitlement, you can migrate to the REST-based Live Connect client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Live Connect. {#dfrn3-liveconnect-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=australia&ft:locale=en-US) : The ServiceNow Store Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using Live Connect, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=australia&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. The following features are new in this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Live Connect features. {#dfrn3-liveconnect-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Product name updated from SQL API to Live Connect : The product name was updated from SQL API to Live Connect throughout the user interface, including all menus, forms, configuration pages, and labels. The following UI changes are in this release. | [ ] ## Removed Between your current release family and Australia, some Live Connect features or functionality were removed. {#dfrn3-liveconnect-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Live Connect features or functionality were deprecated. {#dfrn3-liveconnect-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Live Connect. {#dfrn3-liveconnect-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin. The Live Connect client drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Browser requirements : Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect. | [ ] ## Accessibility information Review details on accessibility information for Live Connect, such as specific requirements or compliance levels. {#dfrn3-liveconnect-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | [ ] ## Localization information If there are specific localization considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Localization information : Live Connect operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | [ ] ## Highlight information If there are specific highlight considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to avoid unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC or JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with external datasets in your analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/r/api-reference/web-services/accessing-your-servicenow-data-using-sql-api.html). **Important:** Live Connect is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ]