--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Live Connect release notes for upgrades from Zurich to Australia # Combined Live Connect release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Live Connect Release Notes for Upgrades from Zurich to Australia This consolidated release note provides essential information for ServiceNow customers upgrading Live Connect from the Zurich release to Australia. It summarizes new features, changes, activation steps, and important upgrade considerations to help customers seamlessly transition while maximizing Live Connect's capabilities for direct data access. Show full answer Show less ## Key Features * **Direct Data Access via ODBC/JDBC:** Live Connect enables customers to access ServiceNow instance data directly from third-party BI and data analysis tools without exporting or replicating data. * **Secure OAuth Authentication:** Integration of OAuth credentials supports FedRamp compliance and secure multi-factor authentication, enhancing security with encrypted, modern authentication methods. * **Pyramid Analytics Integration:** Use Pyramid Analytics as an advanced analytics layer with native JDBC SQL connectivity, enabling interactive dashboards and reports on live ServiceNow data without duplication. ## Changes and Updates * The product name has been updated from "SQL API" to "Live Connect" across all user interfaces, including menus, forms, and configuration pages. * No features or functionality were removed or deprecated in this upgrade. * No updates or changes were made during the Zurich release for Live Connect. ## Activation and Requirements * Live Connect functionality requires activation of the **Live Connect plugin (com.glide.rest.sqlapiserver)** and a valid **RaptorDB Professional entitlement** on the ServiceNow instance. * Client-side ODBC and JDBC drivers must be downloaded from the ServiceNow Store to connect BI tools and analysis platforms to ServiceNow data. * The Live Connect client drivers are freely available, but server-side plugin activation is mandatory for connectivity. * Live Connect is a backend service without browser-specific or direct UI requirements; accessibility and localization depend on third-party client tools and language settings of queried tables. ## Practical Benefits for ServiceNow Customers * Query ServiceNow data using read-only SQL operations, ensuring data integrity by preventing unintended record changes. * Restrict access to specific tables to maintain data security and compliance. * Integrate ServiceNow data with external datasets in your preferred BI platforms such as Power BI, DBVisualizer, etc., enabling comprehensive and efficient analytics. * Write targeted queries to minimize network load, boost performance, and streamline data workflows. ## Next Steps Before upgrading to Australia, review and complete the pre- and post-upgrade tasks to enable Live Connect successfully. For detailed configuration instructions and activation steps, refer to the ServiceNow documentation on installing and configuring Live Connect. Consolidated page of all release notes for Live Connect from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Live Connect release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Live Connect to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-liveconnect-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : ServiceNow provided customers with a free SOAP-based ODBC client. If you have an active RaptorDB Professional entitlement, you can migrate to the REST-based Live Connect client by completing the required configuration on both the server and client sides. For more information, see [Configure](https://www.servicenow.com/docs/access?context=configuring-sql-api&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Live Connect. {#dfrn3-liveconnect-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&family=australia&ft:locale=en-US) : The ServiceNow Store Live Connect enables you to access your ServiceNow instance data through ODBC and JDBC drivers. Using Live Connect, you can directly access your instance data from third-party BI tools and other data analysis applications without exporting or replicating your data. The ServiceNow Live Connect plugin uses ServiceNow web services support for a query-only interface. [Enable OAuth for Live Connect](https://www.servicenow.com/docs/access?context=enable-oauth-for-live-connect&family=australia&ft:locale=en-US) : Connect third-party ODBC and JDBC clients to ServiceNow using OAuth credentials to meet FedRamp compliance requirements and enable secure multi-factor authentication workflows. OAuth provides modern, encrypted authentication aligned with security standards and reduces credential exposure in transit. Pyramid Analytics integration : Use Pyramid Analytics as your analytics layer for ServiceNow operational data with native SQL connectivity through JDBC drivers. Build interactive dashboards and reports without data duplication and leverage advanced analytics capabilities on live data. The following features are new in this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Live Connect features. {#dfrn3-liveconnect-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Product name updated from SQL API to Live Connect : The product name was updated from SQL API to Live Connect throughout the user interface, including all menus, forms, configuration pages, and labels. The following UI changes are in this release. | [ ] ## Removed Between your current release family and Australia, some Live Connect features or functionality were removed. {#dfrn3-liveconnect-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Live Connect features or functionality were deprecated. {#dfrn3-liveconnect-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Live Connect. {#dfrn3-liveconnect-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Live Connect is a ServiceNow feature that is available with the activation of Live Connect plugin (com.glide.rest.sqlapiserver). The ServiceNow instance requires RaptorDB Professional entitlement to activate the Live Connect server-side plugin. The Live Connect client drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the Live Connect client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see [Install Live Connect on your ServiceNow instance](https://www.servicenow.com/docs/access?context=install-sql-api-plugin&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Additional requirements : You must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Browser requirements : Live Connect is a backend connectivity layer with no browser-specific requirements. Browser compatibility depends on the third-party client tools used to connect to Live Connect. | [ ] ## Accessibility information Review details on accessibility information for Live Connect, such as specific requirements or compliance levels. {#dfrn3-liveconnect-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Accessibility information : * Live Connect is a backend connectivity layer with no direct user interface. * Accessibility of query results depends on the third-party client tools used to connect to Live Connect. | [ ] ## Localization information If there are specific localization considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Localization information : Live Connect operates independently of language settings. Data returned through Live Connect reflects the language settings of the queried tables. | [ ] ## Highlight information If there are specific highlight considerations for Live Connect we have noted them here. {#dfrn3-liveconnect-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Query your ServiceNow data directly without replicating it to external repositories or data warehouses. * Access data using read-only operations to avoid unintended changes to your ServiceNow records. Allow access only to the desired tables. * Integrate standard BI platforms such as Power BI, DBvisualizer, and other ODBC or JDBC-compatible tools directly with your ServiceNow data. * Merge your ServiceNow data with external datasets in your analytical platforms for comprehensive analysis. * Write targeted SQL queries to retrieve only the data you need, reducing network overhead on data pipeline and data transformation, and improving performance. For more information, see [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/r/api-reference/web-services/accessing-your-servicenow-data-using-sql-api.html). **Important:** Live Connect is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ]