--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Manufacturing Commercial Operations release notes for upgrades from Zurich to Australia # Combined Manufacturing Commercial Operations release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with a comprehensive summary of updates, new features, changes, deprecations, and activation instructions for Manufacturing Commercial Operations (MCO) when upgrading from the Zurich to the Australia release. It includes important pre- and post-upgrade tasks and highlights enhancements relevant to manufacturing claims, quality investigations, and AI platform capabilities. Show full answer Show less ## Key Features * **MCO Landing Page:** A core landing page now delivers role-based views tailored for claims agents and warranty assessors, showing claims, pre-authorization requests, and processing metrics to improve operational visibility. * **Fraudulent Claim Detection:** Anomaly-detection rules automatically scan claim case lines against historical data to identify potential fraud by flagging inflated amounts, frequency anomalies, and suspicious patterns. Claims within thresholds auto-approve with an audit trail; others route for human review. * **Product Non-Conformance Case Management with QIM Playbook:** The Quality Issue Management (QIM) playbook facilitates creation of remediation action plans, recommends corrective actions, triages non-conformance records, assigns ownership, and generates tasks based on historical patterns. * **FSM Integration:** QIM now integrates with Field Service Management (FSM), enabling creation of FSM work orders directly from non-conformance (NC) or quality investigation (QI) records to support on-site containment and remediation. * **ServiceNow AI Platform Tiers:** Introduction of three AI licensing tiers---Foundation (basic insights), Advanced (productivity enhancements), and Prime (full autonomy with AI assets and custom workflows)---allowing customers to select capabilities aligned with their needs. ## Changes * **Now LLM Service Deprecation:** The Now LLM Service is no longer the default large language model provider for new or inactive AI assets; a third-party LLM is now selected by default. Existing configurations remain unaffected, and manual selection of Now LLM Service is still possible. ## Activation and Requirements * **Installation:** Manufacturing Commercial Operations is available via the ServiceNow Store. Customers must request installation through the store and can access cumulative release history there. * **Browser Support:** ServiceNow Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Supported browsers include Microsoft Edge Chromium and others listed in ServiceNow Browser support documentation. ## Additional Notes * **No Feature Removals or Deprecations:** No features or functionalities were removed or deprecated between Zurich and Australia releases aside from the Now LLM Service default change. * **Accessibility and Localization:** The Australia release includes no new updates on accessibility or localization beyond those in Zurich. The Zurich release introduced a dark theme option within the Coral theme for improved readability. * **Branding Update:** Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand reflected across relevant products, including Now Assist for Manufacturing Commercial Operations, with no change to customer entitlements. ## Practical Impact for ServiceNow Customers Upgrading to Australia enhances your Manufacturing Commercial Operations with improved visibility, automated fraud detection, integrated quality management workflows, and flexible AI capabilities tailored to your licensing. The FSM integration streamlines on-site quality actions, and changes to AI model defaults require review of your configurations. Ensure you follow the activation steps via the ServiceNow Store and use supported browsers to optimize your experience. Consolidated page of all release notes for Manufacturing Commercial Operations from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Manufacturing Commercial Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-manufacturingcommercialoperations-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [MCO landing page](https://www.servicenow.com/docs/access?context=mco-landing-page&family=australia&ft:locale=en-US) : The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors. [Summarize fraudulent claim detection](https://www.servicenow.com/docs/access?context=mco-summarize-fraudulent-claim-detection&family=australia&ft:locale=en-US) : Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition. [Create a product non-conformance case using playbook](https://www.servicenow.com/docs/access?context=mco-playbook-create-non-conformance&family=australia&ft:locale=en-US) : QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [FSM integration](https://www.servicenow.com/docs/access?context=mco-fsm-integration&family=australia&ft:locale=en-US) : QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Manufacturing Commercial Operations features. {#dfrn3-manufacturingcommercialoperations-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | [ ] ## Removed Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were removed. {#dfrn3-manufacturingcommercialoperations-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were deprecated. {#dfrn3-manufacturingcommercialoperations-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__44} | Release | Release notes | |-|-| | Zurich | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | | Australia | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels. {#dfrn3-manufacturingcommercialoperations-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims. * Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty. * Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims. * Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers. * Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract. * Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution. See [Explore](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights. * Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages. * Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view. * QIM playbook enables creation of remediation action plans and use of system-recommended containment actions. * QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns. * QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action. See [Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-overview&family=australia&ft:locale=en-US) for more information. | [ ]