--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Mastercard Spoke release notes for upgrades from Zurich to Australia # Combined Mastercard Spoke release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke Release Notes for Upgrades from Zurich to Australia This consolidated release note guide assists ServiceNow customers in preparing for upgrades of the Mastercard Spoke from the Zurich release family to Australia. It compiles all relevant new features, changes, and important upgrade tasks across the releases to streamline the upgrade process and clarify what to expect. Show full answer Show less ## Key Features * **Pre-Arbitration and Arbitration Case Filing (Zurich):** Dispute agents can now create pre-arbitration cases, escalate them to arbitration, or directly file arbitration cases using new Mastercard Spoke actions such as case creation, document lookup, status checks, and chargeback management. * **Coral Theme (Zurich):** The new default theme for portals and user interfaces provides a modern, brand-neutral look with an optional dark theme for web and mobile, enhancing user experience and accessibility. * **Real-Time Dispute Lifecycle Integration:** Embedded Mastercard dispute workflows enable efficient handling of transactions, claims, and case filings via Mastercard's API, reducing development effort and accelerating deployment. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should carefully review and complete specified tasks before and after upgrading to ensure a smooth transition. * **Activation:** Mastercard Spoke is available in the ServiceNow Store and requires activation as per the Zurich release notes. * **No Changes or Updates in Australia Release:** The Australia release family does not introduce additional features, changes, removals, or deprecations beyond those in Zurich. * **Browser and Accessibility:** No new browser requirements or localization changes were introduced; however, the dark theme option in the Coral theme supports improved accessibility. ## What You Can Expect * Enhanced dispute management capabilities through new case filing actions and streamlined workflows. * An updated and accessible user interface with the Coral theme and dark mode option. * Consistent feature set from Zurich to Australia, with no removals or deprecations impacting functionality. * Clear guidance for activation and upgrade procedures to minimize disruption. Consolidated page of all release notes for Mastercard Spoke from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__12} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__22} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__28} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__40} | Release | Release notes | |-|-| | Zurich | Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__46} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__52} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__58} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__64} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__70} | Release | Release notes | |-|-| | Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]