--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Mastercard Spoke release notes for upgrades from Zurich to Australia # Combined Mastercard Spoke release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke Release Notes for Upgrades from Zurich to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for the Mastercard Spoke application, covering the transition from the Zurich release family to the Australia release family. It helps customers prepare for their upgrade by detailing what to expect and key considerations during the process. Show full answer Show less ## Key Features * **Pre-Arbitration and Arbitration Case Filing (Zurich release)**: Dispute agents (issuers) can now create and escalate pre-arbitration cases, or create arbitration cases directly, using new Mastercard Spoke actions. These include case filing management, chargeback management, and health check APIs that streamline dispute workflows via Mastercard's API integration. * **Coral Theme (Zurich release)**: A new default "Coral" theme enhances the portal, web, and mobile experiences with a fresh, brand-neutral look. It supports both light and dark modes to improve user experience and accessibility. ## Important Upgrade Information * There are no updates or changes specific to the Australia release itself, meaning no new features, removals, deprecations, additional requirements, or browser requirements were introduced beyond the Zurich release. * Prior to upgrading to Australia, customers should review and complete any relevant pre- and post-upgrade tasks outlined in the release notes. * Mastercard Spoke is available through the ServiceNow Store, and activation details are provided within the release notes. ## Accessibility and Localization * The Coral theme's dark mode option supports accessibility by reducing eye strain and improving readability for web and mobile users. * No localization changes or new requirements were introduced between Zurich and Australia releases. ## Benefits for ServiceNow Customers * Enables streamlined dispute management with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerates implementation with a predefined Mastercom Extended spoke, minimizing development effort and speeding deployment. * Improves user experience and accessibility through modernized theming and interface options. Consolidated page of all release notes for Mastercard Spoke from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__12} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__22} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__28} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__34} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__40} | Release | Release notes | |-|-| | Zurich | Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__46} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__52} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__58} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__64} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__70} | Release | Release notes | |-|-| | Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]