--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Notifications release notes for upgrades from Zurich to Australia # Combined Notifications release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notifications Release Notes for Upgrades from Zurich to Australia This consolidated release note guide helps ServiceNow customers prepare for upgrading the Notifications feature from the Zurich to Australia release versions. It summarizes new features, changes, removals, deprecations, activation instructions, and important considerations relevant to Notifications during this upgrade path. Show full answer Show less ## New Features * **Email Agentic Workflow (Zurich):** Automates handling of inbound emails by identifying user intent, executing corresponding actions, and drafting email responses intelligently. * **Email Diagnostics Dashboard (Zurich):** Provides monitoring of email delivery metrics, bounce management, and health status of email sender and reader jobs. * **Notification Agent (Australia):** Allows platform administrators to create and modify email notifications and templates using natural language prompts, simplifying configuration without scripting. * **User Mailbox Integration (Australia):** Enables agents to link their corporate mailboxes for sending and receiving emails directly within ServiceNow. * **Granular Admin Roles (Australia):** Introduces fine-grained administrative roles for Notifications configuration, reducing the need for full admin privileges and improving security. ## Key Changes * **Coral Theme (Zurich):** Introduced as the default theme for new portal, web, and mobile experiences with Next Experience or Core UI, including brand-neutral visuals and optional dark mode. * **Email Digest Improvements (Zurich):** Supports sending digests for multiple target records within a time interval, enhancing notification consolidation. * **Notification Preferences (Zurich):** Admins can control which notifications are visible to users under advanced preferences. * **Intent and Template Enhancements (Australia):** Added capability to associate email templates with intent actions, support for large language models (LLMs), and branded email templates for AI-generated responses. * **Inbound Email Processing (Australia):** Supports identifying multiple intents in a single inbound email, configurable handling of missing inputs, and classification using Microsoft thread-index headers. * **Email Client Template and Personal Mailbox Configuration (Australia):** New options for configuring templates and integrating forwarding addresses for personal corporate mailboxes. * **Microsoft Graph Integration (Australia):** Enables sending outbound emails via Microsoft email accounts using Microsoft Graph API. * **Column Level Encryption (Australia):** Encrypts inbound email attachments stored in CLE-enabled tables and decrypts on outbound sending to ensure secure handling without custom scripting. * **Push Notifications for Logged-Out Users (Australia):** Allows critical push notifications to be delivered even when users are logged out, improving communication reach. ## Removed and Deprecated Features No Notifications features or functionality were removed or deprecated between Zurich and Australia releases. ## Activation and Additional Requirements * Notifications is active by default as a ServiceNow AI Platform feature in both Zurich and Australia. * Specific components like Email Agentic Workflow and Notifications Email Agents require installation requests through the ServiceNow Store. * The Notification Agent depends on the Implementation Agent (IA) Orchestration framework and is not supported standalone. * No additional or changed browser or localization requirements were introduced in this upgrade path. ## Practical Implications for ServiceNow Customers * Upgrade preparation should include reviewing pre- and post-upgrade tasks specific to Notifications to ensure smooth transition. * New AI-driven features and natural language configuration simplify notification management and enhance email communication workflows. * Enhanced security through granular admin roles and encryption improves compliance and governance. * Integration with personal corporate mailboxes and Microsoft Graph expands emailing capabilities within ServiceNow. * Improved user experience with updated themes, multi-intent email handling, and persistent push notifications ensures better engagement and operational efficiency. Consolidated page of all release notes for Notifications from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notifications to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notifications-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Notifications. {#dfrn3-notifications-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&family=zurich&ft:locale=en-US) : With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, \& drafting appropriate email responses. [Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&family=zurich&ft:locale=en-US) : With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. | | Australia | [Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms \& scripts. [User mailbox integration](https://www.servicenow.com/docs/access?context=personal-corporate-mailbox&family=australia&ft:locale=en-US) : Enable agents to integrate their personal corporate mail boxes to send and receive emails. [Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-notifications&family=australia&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Notifications features. {#dfrn3-notifications-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The Allow Digest check box is dynamic and includes Digest type. [Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The email digest now supports both single or multiple target records within a set time interval. [Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&family=zurich&ft:locale=en-US) : Enables admins to control the list of notifications displayed for users under the advanced notification preferences. | | Australia | [Create and associate actions for intent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Added the Email Template field to the Reply Email Notification Intent Action type. [Now LLM support and email template configuration in Notification Agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US) : Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent. [Email templates for the Email Generator Agent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US) : Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling. [Multiple intent identification in inbound emails](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email. [Handle missing inputs for inbound email actions](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US) : Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue. [Create email client template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailClientTemplate&family=australia&ft:locale=en-US) : Added a check box for the email client template. [Configure templates for personal corporate mailboxes](https://www.servicenow.com/docs/access?context=configure-personal-corporate-mailbox&family=australia&ft:locale=en-US) : Added a new From Generation Type for the User Email Addresses for email client templates. [Integrate personal corporate mailbox for receiving emails](https://www.servicenow.com/docs/access?context=integrate-corporate-email-receiving&family=australia&ft:locale=en-US) : Added the Forwarding Address option for the email account type. [Send email using Microsoft Graph](https://www.servicenow.com/docs/access?context=send-email-using-ms-graph&family=australia&ft:locale=en-US) : Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails. [Email threading for inbound reply email](https://www.servicenow.com/docs/access?context=c_InboundEmailActions&family=australia&ft:locale=en-US) : Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem. [Column Level Encryption for email attachments](https://www.servicenow.com/docs/access?context=cle-for-email-attachments&family=australia&ft:locale=en-US) : Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting. [Enable push notifications for logged-out users](https://www.servicenow.com/docs/access?context=enable-notifications-logged-out-users&family=australia&ft:locale=en-US) : Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed. | [ ] ## Removed Between your current release family and Australia, some Notifications features or functionality were removed. {#dfrn3-notifications-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Notifications features or functionality were deprecated. {#dfrn3-notifications-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Notifications. {#dfrn3-notifications-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | | Australia | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notifications, such as specific requirements or compliance levels. {#dfrn3-notifications-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. * Control the preferences page to display relevant notifications. * Support multiple target records for email digest. * Use the standard forms for system notification preference. * Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=zurich&ft:locale=en-US) for more information. | | Australia | * Integrate personal corporate mailboxes with in ServiceNow to send and receive emails. * Send outbound emails from the ServiceNow instance using Microsoft Graph. * Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails. * Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem. * Deliver critical push notifications even when users are logged out. * Create and modify email notifications and email templates using natural language prompts through the Notification Agent. * Enhance customer communications with branded email template support in the Email Generator Agent. * Identify and process multiple intents in inbound emails, enabling multiple reply email actions. * Handle missing inputs in inbound emails using configurable execution modes. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=australia&ft:locale=en-US) for more information. | [ ]