--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Notify release notes for upgrades from Zurich to Australia # Combined Notify release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notify release notes for upgrades from Zurich to Australia This consolidated release notes page guides ServiceNow customers through the Notify application upgrades from the Zurich release family to the Australia release family. It summarizes new features, changes, deprecations, and important upgrade information to help you prepare and manage the transition effectively. Show full answer Show less ## Key Features and Changes * **Workflow to Subflow Transition (Zurich):** Notify workflows have transitioned to subflows starting in Zurich. Existing workflows remain supported, but new Notify plugin installations use subflows managed in Workflow Studio. Several base system workflows have been migrated to subflows, enabling better custom subflow maintenance. * **Notify Workflow Activities (Zurich):** New subflow actions include advanced Input (for repeating Say and Play activities) and Get Notify Number (to generate Voice, SMS, or both Notify numbers). * **Coral Theme Introduction (Zurich):** Coral is now the default theme for portals, web, and mobile experiences with Next Experience or Core UI enabled. It offers a fresh, brand-neutral design with an optional dark theme to reduce eye strain and improve readability. * **Granular Admin Roles (Australia):** Australia introduces a granular Notify admin role (notifysetupadmin) to better control and configure Notify application features. ## Important Upgrade Information * After the Zurich upgrade, workflow-related artifacts have moved to a support-only plugin unavailable for new installs. * There are no removed or deprecated Notify features between Zurich and Australia releases. * Notify remains a default active feature of the ServiceNow AI Platform in both Zurich and Australia releases. * No additional requirements, browser requirements, localization considerations, or accessibility updates beyond the Coral dark theme option were introduced in Australia. ## Practical Benefits for ServiceNow Customers * Leverage subflows for more flexible, maintainable Notify workflows in new instances starting from Zurich. * Utilize new Notify workflow actions to enhance notification scenarios and manage Notify numbers programmatically. * Improve user experience with the modern Coral theme and dark mode options available in Zurich and later. * Benefit from more granular administrative control in Australia via the notifysetupadmin role, enabling tailored Notify configurations. * Ensure smooth upgrades by reviewing pre- and post-upgrade tasks and understanding that existing workflows continue to function after upgrade. Consolidated page of all release notes for Notify from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notify to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notify-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: * Join conference call * Call * Send SMS * Forward call * Input * Hangup * Play * Record * Reject * Say * Forward to notify client * Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: * (Re)join Conference Call * Join Conference Call with muting * Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Notify. {#dfrn3-notify-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Notify workflow activities](https://www.servicenow.com/docs/access?context=c_NotifyActivities&family=zurich&ft:locale=en-US) : Manage the subflows for Notify use cases with the following actions. * Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. * Get Notify Number: This action generates a Notify number by accepting the required type as input---Voice, SMS, or both. | | Australia | [Granular admin roles in Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=australia&ft:locale=en-US) : Configure the Notify application features using the granular Notify admin role (notify_setup_admin). | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Notify features. {#dfrn3-notify-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Notify features or functionality were removed. {#dfrn3-notify-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Notify features or functionality were deprecated. {#dfrn3-notify-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Notify. {#dfrn3-notify-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notify, such as specific requirements or compliance levels. {#dfrn3-notify-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Build Notify subflows according to your requirements by using the default subflows provided in new instances. * Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use the Notify granular admin role to configure Notify features. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]