--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Notify release notes for upgrades from Zurich to Australia # Combined Notify release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notify release notes for upgrades from Zurich to Australia This consolidated release notes page helps ServiceNow customers prepare for upgrading Notify from the Zurich release family to Australia. It summarizes new features, changes, activation, and important upgrade information to ensure a smooth transition and maximize Notify's capabilities. Show full answer Show less ## Key Features * **Workflow to Subflow Transition (Zurich):** Notify workflows have transitioned to subflows starting in Zurich. Existing workflows remain supported, but new installations use subflows managed in Workflow Studio with flow actions like Join Conference Call, Call, Send SMS, and others. Base system workflows have been migrated to subflows, enabling more flexible customization. * **Advanced Notify Actions (Zurich):** The Input - Advanced action allows repeating Say and Play activities multiple times for complex scenarios. The Get Notify Number action generates Notify numbers for Voice, SMS, or both. * **Granular Admin Roles (Australia):** Australia introduces a granular Notify admin role (**notifysetupadmin**) that provides improved control over the configuration and management of Notify features. * **Coral Theme (Zurich):** Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled, offering a modern, brand-neutral look and an optional dark theme to enhance readability and reduce eye strain. ## Changes * The Coral theme enhances user experience for portals and mobile devices and is now standard for new instances with Next Experience or Core UI enabled. * Notify workflow artifacts moved to a support-only plugin, no longer available for new installations, emphasizing migration to subflows. ## Activation and Requirements * Notify is enabled by default as part of the ServiceNow AI Platform in both Zurich and Australia releases---no manual activation required. * There are no new browser or localization requirements introduced between Zurich and Australia. ## Additional Notes * No features were removed or deprecated between Zurich and Australia. * Accessibility improvements include a dark theme option with the Coral theme to support better readability and reduce eye strain. * Customers are encouraged to build and customize Notify subflows in new instances to tailor Notify workflows to their business needs. ## Practical Implications for ServiceNow Customers When upgrading Notify from Zurich to Australia, customers can expect enhanced administrative control through granular roles and a consistent, improved user interface with the Coral theme. The transition to subflows enables more flexible workflow management and customization. Existing workflows remain functional post-upgrade, minimizing disruption. No additional activation steps or new browser requirements are necessary, simplifying the upgrade process. Consolidated page of all release notes for Notify from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notify to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notify-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: * Join conference call * Call * Send SMS * Forward call * Input * Hangup * Play * Record * Reject * Say * Forward to notify client * Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: * (Re)join Conference Call * Join Conference Call with muting * Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Notify. {#dfrn3-notify-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Notify workflow activities](https://www.servicenow.com/docs/access?context=c_NotifyActivities&family=zurich&ft:locale=en-US) : Manage the subflows for Notify use cases with the following actions. * Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. * Get Notify Number: This action generates a Notify number by accepting the required type as input---Voice, SMS, or both. | | Australia | [Granular admin roles in Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=australia&ft:locale=en-US) : Configure the Notify application features using the granular Notify admin role (notify_setup_admin). | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Notify features. {#dfrn3-notify-summary__entry__14} | Release | Release notes | |-|-| | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Notify features or functionality were removed. {#dfrn3-notify-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Notify features or functionality were deprecated. {#dfrn3-notify-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Notify. {#dfrn3-notify-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notify, such as specific requirements or compliance levels. {#dfrn3-notify-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Build Notify subflows according to your requirements by using the default subflows provided in new instances. * Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use the Notify granular admin role to configure Notify features. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]