--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Now Assist for Employee Center Pro release notes for upgrades from Zurich to Australia # Combined Now Assist for Employee Center Pro release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Employee Center Pro Release Notes for Upgrades from Zurich to Australia This consolidated release notes document covers updates and important information for ServiceNow customers upgrading Now Assist for Employee Center Pro from the Zurich release to the Australia release. It provides a comprehensive summary of new features, changes, activation requirements, and upgrade considerations to help you prepare and successfully execute your upgrade. Show full answer Show less The Australia release introduces key enhancements designed to improve employee and requester conversations within the Employee Center Pro environment. It is important to note that Now Assist for Employee Center Pro primarily focuses on employee or requester interactions and may require additional Now Assist products to enable AI agents or other advanced capabilities. ## Key Features in Australia Release * **Approve Your Requests with AI Agent:** This new feature accelerates request approvals by automatically aggregating relevant details, validating requests against organizational policies, and recommending approval decisions to managers, thus streamlining the approval workflow. * **Quick Start Tests for Employee Center:** After upgrades or new deployments, quick start tests allow you to verify that Employee Center functions correctly. If your Employee Center is customized, you can copy and adapt these tests to fit your customizations, ensuring continuity and stability post-upgrade. ## Changes, Removals, and Deprecations There are no changes, removals, or deprecations to existing Now Assist for Employee Center Pro features between Zurich and Australia releases, simplifying upgrade considerations related to feature compatibility. ## Activation and Requirements * **Activation:** Now Assist for Employee Center Pro is an AI Platform feature available through activation of the `now-activation-platform-default` plugin. It is also available via the ServiceNow Store, which customers should reference for installation and activation steps. * **Additional Requirements and Browser Compatibility:** No new additional requirements or browser-specific compatibility changes have been introduced with the Australia release. * **Accessibility and Localization:** There are no new accessibility or localization updates for this release. ## Practical Impact for ServiceNow Customers Upgrading to Australia enables you to leverage AI-driven request approval automation and maintain system reliability through quick start tests tailored to your environment. With no removals or deprecations, you can expect a smooth transition without losing existing functionality. Activation through the designated plugin and availability via the ServiceNow Store ensures you can enable these features efficiently. The Australia release supports your productivity goals by enhancing AI-powered capabilities, enterprise search, and omnichannel delivery within Employee Center Pro. Consolidated page of all release notes for Now Assist for Employee Center Pro from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Employee Center Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Employee Center Pro to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforemployeecenterpro-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : Now Assist for Employee Center Pro only provides employee or requester conversations and might require other Now Assist products to deliver AI agents or other related features. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist for Employee Center Pro. {#dfrn3-nowassistforemployeecenterpro-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US) : Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers. [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist for Employee Center Pro features. {#dfrn3-nowassistforemployeecenterpro-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist for Employee Center Pro features or functionality were removed. {#dfrn3-nowassistforemployeecenterpro-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist for Employee Center Pro features or functionality were deprecated. {#dfrn3-nowassistforemployeecenterpro-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Employee Center Pro. {#dfrn3-nowassistforemployeecenterpro-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Now Assist for Employee Center Pro is a ServiceNow AI Platform feature that is available with activation of the now-activation-platform-default plugin. For details, see [\[Placeholder link text to key ecpro-plugins\]](https://www.servicenow.com/docs/access?context=ecpro-plugins&family=australia&ft:locale=en-US). Important: Now Assist for Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Employee Center Pro, such as specific requirements or compliance levels. {#dfrn3-nowassistforemployeecenterpro-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Use AI-powered capabilities, enterprise search, and omnichannel delivery to meet your productivity needs. See [\[Placeholder link text to key na-ec-pro-landing\]](https://www.servicenow.com/docs/access?context=na-ec-pro-landing&family=australia&ft:locale=en-US) for more information. | [ ]