--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Now Assist for Employee Center Pro release notes for upgrades from Zurich to Australia # Combined Now Assist for Employee Center Pro release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Employee Center Pro Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with essential information to prepare for upgrading Now Assist for Employee Center Pro from the Zurich release to the Australia release. It includes new features, upgrade instructions, activation details, and important notes to ensure a smooth transition and optimal use of the product's capabilities. Show full answer Show less ## Key Features in Australia Release * **AI-Powered Request Approvals:** Automate and speed up request approvals by aggregating relevant details, validating requests against policies, and recommending approval decisions to managers using AI agents. * **Quick Start Tests for Employee Center:** After upgrades or new deployments, run quick start tests to verify Employee Center functionality. Customers who have customized Employee Center can copy and tailor these tests to their specific setup. ## Upgrade Preparation and Important Information * Now Assist for Employee Center Pro primarily provides employee or requester conversation capabilities and may require other Now Assist products to enable AI agents and related features. * Complete all recommended pre- and post-upgrade tasks to ensure functionality and performance. * No features were removed or deprecated between Zurich and Australia releases, and no changes were made to existing features. * There are no new browser, localization, accessibility, or additional requirements introduced in this upgrade. ## Activation Details Now Assist for Employee Center Pro is available as a ServiceNow AI Platform feature and must be activated via the **now-activation-platform-default** plugin. It is also available through the ServiceNow Store. Customers should refer to activation documentation for detailed steps. ## Practical Benefits By upgrading to the Australia release, customers can leverage enhanced AI capabilities to improve approval workflows and validate system functionality after deployment through testing tools. This upgrade supports greater productivity by integrating AI-powered assistance, enterprise search, and omnichannel delivery within Employee Center Pro. Consolidated page of all release notes for Now Assist for Employee Center Pro from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Employee Center Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Employee Center Pro to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforemployeecenterpro-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : Now Assist for Employee Center Pro only provides employee or requester conversations and might require other Now Assist products to deliver AI agents or other related features. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist for Employee Center Pro. {#dfrn3-nowassistforemployeecenterpro-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US) : Accelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers. [Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US) : After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist for Employee Center Pro features. {#dfrn3-nowassistforemployeecenterpro-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist for Employee Center Pro features or functionality were removed. {#dfrn3-nowassistforemployeecenterpro-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist for Employee Center Pro features or functionality were deprecated. {#dfrn3-nowassistforemployeecenterpro-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Employee Center Pro. {#dfrn3-nowassistforemployeecenterpro-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Now Assist for Employee Center Pro is a ServiceNow AI Platform feature that is available with activation of the now-activation-platform-default plugin. For details, see [\[Placeholder link text to key ecpro-plugins\]](https://www.servicenow.com/docs/access?context=ecpro-plugins&family=australia&ft:locale=en-US). Important: Now Assist for Employee Center Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Employee Center Pro, such as specific requirements or compliance levels. {#dfrn3-nowassistforemployeecenterpro-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Employee Center Pro we have noted them here. {#dfrn3-nowassistforemployeecenterpro-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * Use AI-powered capabilities, enterprise search, and omnichannel delivery to meet your productivity needs. See [\[Placeholder link text to key na-ec-pro-landing\]](https://www.servicenow.com/docs/access?context=na-ec-pro-landing&family=australia&ft:locale=en-US) for more information. | [ ]