--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Zurich to Australia # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Sales CRM for Telecommunications Release Notes from Zurich to Australia This consolidated release notes document helps ServiceNow customers understand the key updates, new features, and changes for Now Assist for Sales CRM for Telecommunications when upgrading from the Zurich to Australia release family. It serves as a single reference point to prepare for the upgrade by summarizing relevant information across all release sections. Show full answer Show less ## New Features * **ServiceNow Product Tiers:** The AI Platform introduces three licensing tiers tailored to varying customer needs: * **Foundation:** Provides AI basics for delivering insights. * **Advanced:** Enhances productivity with AI across relevant use cases. * **Prime:** Enables autonomous AI action with full AI assets and custom workflow creation. Access to application features, generative AI skills, agentic workflows, and AI agents depends on the license tier. * **Order Fallout AI Agent:** Automatically creates fallout records mapped to existing fallout types to streamline error tracking and follow-up processes. * **Move Order Voice AI Agent:** Facilitates automation of the move order capture journey by collecting customer details such as name, current service location, product offering, and new service address, reducing manual effort. ## Changes, Removed Features, and Deprecations There were no updates, removals, or deprecations to Now Assist for Sales CRM for Telecommunications features between Zurich and Australia releases. ## Activation Information To enable Now Assist for Sales CRM for Telecommunications features, customers must activate the corresponding plugin. This plugin is available through the ServiceNow Store. For detailed activation steps, refer to the ServiceNow Otto plugin installation documentation. ## Additional Requirements, Browser, Accessibility, and Localization Information No new additional requirements, browser specifications, accessibility considerations, or localization notes were introduced or changed between the Zurich and Australia releases. ## Australia Patch 1 Highlights * Enhances the Order Fallout AI Agent to automatically create fallout records based on issues reported in order task work notes. * Improves automation of the customer move order capture journey, significantly reducing manual data entry and effort. These enhancements aim to streamline error tracking and customer move order processes, improving operational efficiency and user experience. Consolidated page of all release notes for Now Assist for Sales CRM for Telecommunications from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Sales CRM for Telecommunications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Sales CRM for Telecommunications to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Order fallout AI agent](https://www.servicenow.com/docs/access?context=now-assist-order-fallout-somt&family=australia&ft:locale=en-US) : Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. [Move Order Voice AI agent](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&family=australia&ft:locale=en-US) : Use this agent to help you create a move order capture journey by collecting details such as the customer's name, current service location, product offering, and new service address. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist for Sales CRM for Telecommunications features. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist for Sales CRM for Telecommunications features or functionality were removed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist for Sales CRM for Telecommunications features or functionality were deprecated. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Sales CRM for Telecommunications, such as specific requirements or compliance levels. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Automatically create the fallout records based on reported issues in the order task work notes. * Automate the customer move order capture journey to reduce the manual effort. See [Now Assist for Sales CRM for Telecommunications](https://www.servicenow.com/docs/access?context=somt-now-assist&family=australia&ft:locale=en-US) for more information. | [ ]