--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Zurich to Australia # Combined Now Assist for Sales CRM for Telecommunications release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for Sales CRM for Telecommunications Release Notes for Upgrades from Zurich to Australia This consolidated release notes document is designed to help ServiceNow customers prepare for upgrading Now Assist for Sales CRM for Telecommunications from the Zurich release to the Australia release. It provides a summary of all new features, changes, removals, and activation details relevant to this upgrade path. Show full answer Show less The document also includes notes on pre- and post-upgrade tasks, licensing tiers, and important activation information to ensure a smooth transition. ## Key Features * **ServiceNow AI Platform Licensing Tiers:** The Australia release introduces three AI licensing tiers: * **Foundation:** Basic AI insights. * **Advanced:** AI-driven productivity enhancements for relevant use cases. * **Prime:** Autonomous AI capabilities with full access to AI assets and customizable AI workflows. Access to application features, generative AI skills, agentic workflows, and AI agents depends on the license tier. * **Order Fallout AI Agent:** Automatically creates fallout records mapped to existing fallout types, streamlining error tracking and follow-up on order issues. * **Move Order Voice AI Agent:** Facilitates automated customer move order capture by collecting key details such as customer name, service locations, and product offerings, reducing manual effort. ## Changes, Removals, and Deprecations There were no updates, removals, or deprecations to existing Now Assist for Sales CRM for Telecommunications features between the Zurich and Australia releases. ## Activation and Additional Requirements * Activation of Now Assist features requires enabling the **Now Assist for Sales CRM for Telecommunications plugin**. * For detailed activation instructions, customers should refer to the AI Admin Hub for installing AI plugins. * The product is available through the ServiceNow Store. * No new additional requirements or browser specifications were introduced in this upgrade. * No accessibility or localization changes were reported for this release. ## Australia Patch 1 Highlights * Enhanced automation to create fallout records automatically based on reported order task work notes. * Improved automation for the customer move order capture journey to further reduce manual processing effort. ## What Customers Can Expect By upgrading to the Australia release, customers gain access to flexible AI licensing tiers that scale with their needs and new AI agents that automate critical sales CRM tasks, such as order fallout tracking and move order processing. The activation process is streamlined through a dedicated plugin, and enhancements in Patch 1 further reduce manual workloads. This upgrade does not introduce any removals or deprecations, ensuring continuity of existing functionality while expanding AI capabilities. Consolidated page of all release notes for Now Assist for Sales CRM for Telecommunications from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for Sales CRM for Telecommunications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for Sales CRM for Telecommunications to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Order fallout AI agent](https://www.servicenow.com/docs/access?context=now-assist-order-fallout-somt&family=australia&ft:locale=en-US) : Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. [Move Order Voice AI agent](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&family=australia&ft:locale=en-US) : Use this agent to help you create a move order capture journey by collecting details such as the customer's name, current service location, product offering, and new service address. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist for Sales CRM for Telecommunications features. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist for Sales CRM for Telecommunications features or functionality were removed. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist for Sales CRM for Telecommunications features or functionality were deprecated. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for Sales CRM for Telecommunications. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=australia&ft:locale=en-US). Important: Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for Sales CRM for Telecommunications, such as specific requirements or compliance levels. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for Sales CRM for Telecommunications we have noted them here. {#dfrn3-nowassistforsalescrmfortelecommunications-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Automatically create the fallout records based on reported issues in the order task work notes. * Automate the customer move order capture journey to reduce the manual effort. See [Now Assist for Sales CRM for Telecommunications](https://www.servicenow.com/docs/access?context=somt-now-assist&family=australia&ft:locale=en-US) for more information. | [ ]