--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Now Assist in AI Search release notes for upgrades from Zurich to Australia # Combined Now Assist in AI Search release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in AI Search Release Notes for Upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with detailed information on the updates, features, changes, and upgrade considerations for Now Assist in AI Search from the Zurich release family to Australia. It is designed to help you prepare for and understand the impact of upgrading your Now Assist in AI Search solution. Show full answer Show less ## Key Features Introduced Between Zurich and Australia * **Configure Disambiguation:** Now Assist can ask follow-up questions to clarify broad or unclear searches, improving search accuracy. This feature is configurable to better tailor search interactions. * **Automatic Activation of Multi-Content Response Genius Results:** When using Guided Setup to activate the Now Assist panel, the multi-content response feature is automatically enabled for applicable search profiles, enhancing the richness of search results. * **Hybrid Search:** Combines keyword search with semantic vector search to deliver superior recall and contextual relevance across knowledge articles, catalog items, external content, and topic retrieval. * **AI Search as Source for Ask Now Assist:** Administrators can configure AI Search to provide suggestions in enhanced chat, enabling term highlighting and flexible search operators. * **Expanded Third-Party AI Model Providers:** Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for generative AI skills and AI agents. ## Notable Changes * **AI Usage Measurement Update:** The usage tracking model changed from a rolling 365-day look-back to a burn-down model resetting at the contract anniversary date, providing clearer usage accounting. * **Virtual Agent Prompt Auto-Complete Enhancements:** Suggestions are now domain-specific, honor exclusion lists to block unwanted terms, and prioritize suggestions based on user interaction and ratings. * **New Default Coral Theme:** Introduced as the default for new portals and mobile experiences, Coral offers a fresh, brand-neutral look with optional dark mode to improve accessibility and reduce eye strain. * **Semantic Vector Search Improvements:** Catalog Item short descriptions are now indexed semantically, improving search recall and consistency with legacy keyword indexing. * **Maintenance Mode for Some Genius Results Features:** Knowledge Base Articles and Actions Genius Results features remain supported but will no longer receive enhancements. Customers are encouraged to use the newer Multi-Content Response Genius Results for improved functionality. * **Microsoft SharePoint Online Integration:** Users not logged into SharePoint Online will be prompted to log in when viewing Knowledge Graph citations in Genius Results, enabling access to shared files within search answers. ## Activation and Installation Now Assist in AI Search is installed automatically with various licensed ServiceNow Otto applications available from the ServiceNow Store, such as Otto for ITSM, HRSD, Security Incident Response, and others. For customers upgrading to Australia, no changes to activation requirements were noted. ## Additional Considerations * **Accessibility:** The Coral theme includes a dark mode option to enhance readability and reduce eye strain in web and mobile experiences. * **Localization:** Dynamic Translation support continues for Genius Results in Now Assist, ensuring multilingual capabilities. * **Browser and Additional Requirements:** No new browser or additional requirements were introduced between Zurich and Australia releases. ## Summary of No Updates Several categories, including feature removals, deprecations, and additional requirements, reported no updates in the transition from Zurich to Australia. ## What Customers Can Expect Upgrading to Australia enhances your Now Assist in AI Search capabilities with improved search precision, configurable disambiguation, expanded AI model options, and a refreshed user interface theme. The update streamlines usage measurement and maintains strong support for existing features while guiding customers toward newer, more powerful Genius Results capabilities. These changes collectively improve the accuracy, relevance, and user experience of AI-powered search and assistance within your ServiceNow environment. Consolidated page of all release notes for Now Assist in AI Search from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in AI Search to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistinaisearch-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure disambiguation](https://www.servicenow.com/docs/access?context=nava-configure-disambiguation-manually&family=zurich&ft:locale=en-US) : If a search is broad or unclear, Now Assist in AI Search may ask follow-up questions before answering. This disambiguation step helps clarify what the user is looking for and is configurable. [Automatic activation for Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US) : When you use Guided Setup to activate the Now Assist panel, Now Assist Multi-Content Response Genius Results are automatically activated for relevant search profiles. [Hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=zurich&ft:locale=en-US) : Hybrid search blends keyword search and semantic vector search to offer a blend of superior search recall and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches. [Configure AI Search as the source for Ask ServiceNow Otto suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=zurich&ft:locale=en-US) : Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions, enabling suggestion term highlighting and more flexible search operators in enhanced chat. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist in AI Search features. {#dfrn3-nowassistinaisearch-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Now Assist in Virtual Agent conversational prompt auto-complete suggestions](https://www.servicenow.com/docs/access?context=auto-complete-suggestion-types-na-ais&family=zurich&ft:locale=en-US) : Auto-complete suggestions for Now Assist in Virtual Agent conversational prompts are only returned from the search user's domain. Suggestions are disabled if they match any exclusion rule entry from the Search Suggestion Exclusion List \[sys_search_suggestion_blacklist\] table. The system scores suggestions based on how search users interact with and rate their Genius Result responses, and preferentially displays higher-scored suggestions. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Semantic vector search indexing includes Catalog Item short descriptions](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=zurich&ft:locale=en-US) : Semantic indexing now indexes short descriptions from Catalog Item source records to improve search recall and make field indexing more consistent between legacy (keyword) and semantic indexing. [Knowledge base articles Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&family=zurich&ft:locale=en-US) : The Now Assist Q\&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US). [Actions Genius Results](https://www.servicenow.com/docs/access?context=now-assist-catalog-ordering-gr&family=zurich&ft:locale=en-US) : The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US). [Microsoft SharePoint Online login prompts in Knowledge Graph user citations](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US) : If you're not logged in to Microsoft SharePoint Online, Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers now prompt you to log in. When logged in, you can check any user citation in a Genius Result answer to see the list of files the cited user has shared with you in Microsoft SharePoint Online. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist in AI Search features or functionality were removed. {#dfrn3-nowassistinaisearch-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist in AI Search features or functionality were deprecated. {#dfrn3-nowassistinaisearch-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store. * [ServiceNow Otto for APO](https://www.servicenow.com/docs/access?context=now-assist-apo&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=zurich&ft:locale=en-US) * [ServiceNow Otto for CSM](https://www.servicenow.com/docs/access?context=now-assist-csm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=zurich&ft:locale=en-US) * [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-fsm.now-assist-fsm\]](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for FSO](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=zurich&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=zurich&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=zurich&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-gvin.now-assist-for-psds\]](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=zurich&ft:locale=en-US) * [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=zurich&ft:locale=en-US) * [ServiceNow Otto for SPO](https://www.servicenow.com/docs/access?context=now-assist-spo&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for SLO](https://www.servicenow.com/docs/access?context=now-assist-slo&family=zurich&ft:locale=en-US) * [Now Assist for TMT](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-grc.now-assist-tprm\]](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=zurich&ft:locale=en-US) * [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=zurich&ft:locale=en-US) * [Now Assist in Conversational Spokes](https://www.servicenow.com/docs/access?context=conv-spokes-na&family=zurich&ft:locale=en-US) * [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=zurich&ft:locale=en-US) Important: Now Assist in AI Search is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in AI Search, such as specific requirements or compliance levels. {#dfrn3-nowassistinaisearch-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Now Assist in AI Search supports [Dynamic Translation](https://www.servicenow.com/docs/access?context=dynamic-translation-overview&family=zurich&ft:locale=en-US) in Now Assist Genius Results. For details, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-gr&family=zurich&ft:locale=en-US) and [Dynamic Translation for Actions Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-actions-gr&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Search can prompt users with clarifying questions for broad queries, improving intent matching and control. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Simplify setup with automatic activation of Now Assist Multi-Content Response Genius Results for search profiles when you use Guided Setup to activate the Now Assist panel. * Increase search precision and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches with hybrid search. * Improve the enhanced chat experience by configuring the system to use AI Search as the source for Ask Now Assist suggestions. * Provide more focused auto-complete suggestions for enhanced chat that honor the search user's domain restriction and the exclusion list for unwanted suggestions. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Improve search recall and accuracy with semantic vector indexing of Catalog Item short descriptions. * Prompt users to log in to Microsoft SharePoint Online as needed to see files shared with them when viewing Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers See [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]