--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Now Assist in AI Search release notes for upgrades from Zurich to Australia # Combined Now Assist in AI Search release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in AI Search Release Notes for Upgrades from Zurich to Australia This consolidated release note provides essential information for ServiceNow customers upgrading Now Assist in AI Search from the Zurich to the Australia release. It includes new features, changes, activation details, and other considerations to help you prepare for and optimize your upgrade experience. Notably, there are no new updates specifically introduced in the Australia release beyond those carried over from Zurich. Show full answer Show less ## Key Features Introduced Between Zurich and Australia * **Configure Disambiguation:** Now Assist can ask clarifying questions for broad or unclear searches to improve result accuracy. This is configurable to better understand user intent. * **Automatic Activation of Multi-Content Response Genius Results:** When activating the Now Assist panel via Guided Setup, Multi-Content Response Genius Results are automatically enabled for relevant search profiles. * **Hybrid Search:** Combines keyword search with semantic vector search to enhance recall and contextual relevance across knowledge articles, catalog items, external content, and topics. * **AI Search as Source for Ask ServiceNow Otto Suggestions:** Administrators can configure AI Search to power Ask Now Assist suggestions, enabling improved suggestion highlighting and flexible search operators in enhanced chat. * **Additional Third-Party AI Model Providers:** Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for generative AI capabilities within AI applications. ## Changes to Existing Features * **AI Usage Measurement:** Transitioned from a 365-day look-back to a 365-day burn-down model, resetting usage at the contract anniversary date to better align with contractual terms. * **Now Assist Virtual Agent Prompt Suggestions:** Auto-complete suggestions are restricted to the search user's domain and filtered against an exclusion list to improve relevance and user experience. * **Coral Theme Default:** The new Coral theme is now the default for portals and mobile/web experiences with Next Experience or Core UI. It features brand-neutral illustrations and offers a dark theme option to reduce eye strain. * **Semantic Vector Search Enhancements:** Short descriptions from Catalog Items are now indexed semantically, improving search recall and consistency with legacy keyword indexing. * **Knowledge Base Genius Results Maintenance Mode:** The existing Q\&A and Actions Genius Results features remain supported but will not receive new enhancements, as similar and improved capabilities are available in Multi-Content Response Genius Results. * **Microsoft SharePoint Online Integration:** Now Assist Multi-Content Response Genius Results prompt login for SharePoint Online to enable viewing of shared files referenced in Knowledge Graph citations. ## Activation and Deployment Now Assist in AI Search is installed automatically when any licensed ServiceNow Otto application from the ServiceNow Store is installed, including applications for APO, CMDB, CSM, EA, FSO, HAM, HRSD, ITOM, ITSM, LSD, SIR, SAM, SPO, Strategic Portfolio Management, TMT, Workplace Service Delivery, Contract Management, Conversational Spokes, and ServiceNow Lens. Ensure your licensing and app installations align with these requirements to activate Now Assist seamlessly. ## Accessibility and Localization * The Coral theme includes a dark mode option for web and mobile, enhancing accessibility by reducing eye strain. * Dynamic Translation support is available in Now Assist Genius Results to facilitate localized user interactions. ## Important Notes * No new features, changes, removals, or deprecations were introduced specifically in the Australia release beyond those detailed from Zurich. * Refer to knowledge base KB2704710 for detailed information on updated AI usage measurement logic. * Review configuration options for disambiguation and AI Search integration with enhanced chat to optimize your Now Assist setup. Consolidated page of all release notes for Now Assist in AI Search from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in AI Search release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in AI Search to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistinaisearch-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configure disambiguation](https://www.servicenow.com/docs/access?context=nava-configure-disambiguation-manually&family=zurich&ft:locale=en-US) : If a search is broad or unclear, Now Assist in AI Search may ask follow-up questions before answering. This disambiguation step helps clarify what the user is looking for and is configurable. [Automatic activation for Now Assist Multi-Content Response Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US) : When you use Guided Setup to activate the Now Assist panel, Now Assist Multi-Content Response Genius Results are automatically activated for relevant search profiles. [Hybrid search](https://www.servicenow.com/docs/access?context=hybrid-search-ais&family=zurich&ft:locale=en-US) : Hybrid search blends keyword search and semantic vector search to offer a blend of superior search recall and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches. [Configure AI Search as the source for Ask ServiceNow Otto suggestions](https://www.servicenow.com/docs/access?context=configure-ai-search-source-ask-now-assist-suggestions&family=zurich&ft:locale=en-US) : Admins can configure the system to use AI Search as the source for Ask Now Assist suggestions, enabling suggestion term highlighting and more flexible search operators in enhanced chat. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist in AI Search features. {#dfrn3-nowassistinaisearch-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Now Assist in Virtual Agent conversational prompt auto-complete suggestions](https://www.servicenow.com/docs/access?context=auto-complete-suggestion-types-na-ais&family=zurich&ft:locale=en-US) : Auto-complete suggestions for Now Assist in Virtual Agent conversational prompts are only returned from the search user's domain. Suggestions are disabled if they match any exclusion rule entry from the Search Suggestion Exclusion List \[sys_search_suggestion_blacklist\] table. The system scores suggestions based on how search users interact with and rate their Genius Result responses, and preferentially displays higher-scored suggestions. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Semantic vector search indexing includes Catalog Item short descriptions](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=zurich&ft:locale=en-US) : Semantic indexing now indexes short descriptions from Catalog Item source records to improve search recall and make field indexing more consistent between legacy (keyword) and semantic indexing. [Knowledge base articles Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&family=zurich&ft:locale=en-US) : The Now Assist Q\&A Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US). [Actions Genius Results](https://www.servicenow.com/docs/access?context=now-assist-catalog-ordering-gr&family=zurich&ft:locale=en-US) : The Now Assist Actions Genius Results feature is in maintenance mode. This feature will have no new enhancements but will have continued support. Similar and improved functionality is available in the newer Now Assist Multi-Content Response Genius Results feature. For more details on this feature, see [Summary Genius Results](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US). [Microsoft SharePoint Online login prompts in Knowledge Graph user citations](https://www.servicenow.com/docs/access?context=now-assist-multi-content-qna-genius-results&family=zurich&ft:locale=en-US) : If you're not logged in to Microsoft SharePoint Online, Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers now prompt you to log in. When logged in, you can check any user citation in a Genius Result answer to see the list of files the cited user has shared with you in Microsoft SharePoint Online. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist in AI Search features or functionality were removed. {#dfrn3-nowassistinaisearch-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist in AI Search features or functionality were deprecated. {#dfrn3-nowassistinaisearch-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in AI Search. {#dfrn3-nowassistinaisearch-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Now Assist in AI Search is installed when you install any of the following licensed applications from the ServiceNow Store. * [ServiceNow Otto for APO](https://www.servicenow.com/docs/access?context=now-assist-apo&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=zurich&ft:locale=en-US) * [ServiceNow Otto for CSM](https://www.servicenow.com/docs/access?context=now-assist-csm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=zurich&ft:locale=en-US) * [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-fsm.now-assist-fsm\]](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for FSO](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=zurich&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=zurich&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=zurich&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-gvin.now-assist-for-psds\]](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=zurich&ft:locale=en-US) * [ServiceNow Otto](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=zurich&ft:locale=en-US) * [ServiceNow Otto for SPO](https://www.servicenow.com/docs/access?context=now-assist-spo&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for SLO](https://www.servicenow.com/docs/access?context=now-assist-slo&family=zurich&ft:locale=en-US) * [Now Assist for TMT](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=zurich&ft:locale=en-US) * [\[Placeholder link text to key bundle-grc.now-assist-tprm\]](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=zurich&ft:locale=en-US) * [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=zurich&ft:locale=en-US) * [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=zurich&ft:locale=en-US) * [Now Assist in Conversational Spokes](https://www.servicenow.com/docs/access?context=conv-spokes-na&family=zurich&ft:locale=en-US) * [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-landing-page&family=zurich&ft:locale=en-US) Important: Now Assist in AI Search is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in AI Search, such as specific requirements or compliance levels. {#dfrn3-nowassistinaisearch-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__56} | Release | Release notes | |-|-| | Zurich | Localization information : Now Assist in AI Search supports [Dynamic Translation](https://www.servicenow.com/docs/access?context=dynamic-translation-overview&family=zurich&ft:locale=en-US) in Now Assist Genius Results. For details, see [Dynamic Translation for Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-gr&family=zurich&ft:locale=en-US) and [Dynamic Translation for Actions Genius Results](https://www.servicenow.com/docs/access?context=dynamic-translation-na-actions-gr&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in AI Search we have noted them here. {#dfrn3-nowassistinaisearch-summary__entry__62} | Release | Release notes | |-|-| | Zurich | [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Search can prompt users with clarifying questions for broad queries, improving intent matching and control. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Simplify setup with automatic activation of Now Assist Multi-Content Response Genius Results for search profiles when you use Guided Setup to activate the Now Assist panel. * Increase search precision and contextual relevance for knowledge article, Catalog Item, external content, and topic retrieval searches with hybrid search. * Improve the enhanced chat experience by configuring the system to use AI Search as the source for Ask Now Assist suggestions. * Provide more focused auto-complete suggestions for enhanced chat that honor the search user's domain restriction and the exclusion list for unwanted suggestions. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. * Improve search recall and accuracy with semantic vector indexing of Catalog Item short descriptions. * Prompt users to log in to Microsoft SharePoint Online as needed to see files shared with them when viewing Knowledge Graph user citations in Now Assist Multi-Content Response Genius Result answers See [ServiceNow Otto for AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]