--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Now Assist in Contract Management release notes for upgrades from Zurich to Australia # Combined Now Assist in Contract Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in Contract Management Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with essential information and preparation steps for upgrading Now Assist in Contract Management from the Zurich release family to Australia. It compiles all relevant release notes, highlighting new features, changes, removals, deprecations, activation requirements, and other critical details across these versions to facilitate a smooth upgrade process. Show full answer Show less ## Important Upgrade Information * If upgrading from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, you must run a fix script to migrate existing data to the AI Admin Hub console. This script is found under **All \> System Definition \> Fix Scripts** by searching for *Upsert DI skill config*. Add your use case IDs and execute the script before proceeding. * No updates or changes were introduced specifically in the Australia release; the primary upgrade considerations stem from earlier Zurich patches. ## Activation and Installation Now Assist in Contract Management must be installed via the **ServiceNow Store**. Customers should request the application through the store to gain access. The ServiceNow Store also provides cumulative release notes and version history for all related apps. ## Browser and Accessibility Requirements * Supported browsers include **Google Chrome** and **Microsoft Edge**. Microsoft Internet Explorer is not supported. * The Coral theme introduced a dark mode option for both web and mobile interfaces, designed to reduce eye strain and improve readability. ## Key Feature Enhancements and Functional Improvements (Zurich Patches) * **Patch 12:** Export conversational search results in multiple file formats. * **Patch 10:** Enhanced capability to identify missing clauses in contract revisions with improved accuracy. * **Patch 7:** Ability to provide feedback on Now Assist contract analysis to improve AI accuracy; direct navigation to non-standard clause locations in Microsoft Word add-in; configuration of use case mappings for extracting metadata and obligations from uploaded signed contracts; conversational search using natural language queries. * **Patch 5:** Updates to Now Assist usage measurement. * **Patch 4:** Some Now Assist skills enabled by default; AI-powered obligation extraction from signed contracts with workflow for review and approval within the contract playbook; activation of Contract obligation extraction skill via AI Admin Hub; conversational search enhancements; additional role configurations for agentic workflows and AI agents. * **Patch 1:** Contract playbook enhancements for AI-extracted metadata and reminder dates; integration with Google Gemini and Anthropic Claude on AWS as AI model providers alongside Now LLM Service and Azure OpenAI. ## Additional Notes * No removals or deprecations for Now Assist in Contract Management were recorded between Zurich and Australia releases. * No localization changes or additional browser requirements were introduced in Australia. ## Practical Takeaways for ServiceNow Customers * Prepare for upgrade by running the necessary fix script if migrating from older versions with custom use cases. * Ensure installation of Now Assist in Contract Management through the ServiceNow Store. * Leverage improved AI capabilities introduced in Zurich patches for enhanced contract analysis, obligation extraction, and conversational search to increase productivity and accuracy. * Use supported browsers and consider enabling the dark theme for better usability. * Understand that the Australia release introduces no new features or changes, so focus upgrade efforts on Zurich patch enhancements and prerequisite steps. Consolidated page of all release notes for Now Assist in Contract Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Contract Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Contract Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistincontractmanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | Upgrade information : If you're upgrading to Now Assist in Contract Management from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console. 1. Navigate to AllSystem DefinitionFix Scripts. 2. In the Name field, search for Upsert DI skill config. 3. In the script, add the use case IDs that you want to migrate to the AI Admin Hub console. 4. Select Run Fix Script. For more information, see [Post upgrade steps](https://www.servicenow.com/docs/access?context=cmpro-na-upgrade-steps&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist in Contract Management features. {#dfrn3-nowassistincontractmanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist in Contract Management features or functionality were removed. {#dfrn3-nowassistincontractmanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist in Contract Management features or functionality were deprecated. {#dfrn3-nowassistincontractmanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Now Assist in Contract Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Now Assist in Contract Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Contract Management, such as specific requirements or compliance levels. {#dfrn3-nowassistincontractmanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | Zurich Patch 12 * Export conversational search results in multiple file formats. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Identify missing clauses in contract revisions with improved accuracy. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Provide feedback on Now Assist contract analysis results to help improve the AI accuracy. * Navigate directly to non-standard clause locations in a document when reviewing Now Assist suggestions in the Microsoft Word add-in. * Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. * Activate the Contract obligation extraction skill in the AI Admin Hub console to enable automatic obligation extraction. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ] *[\>]: and then