--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined On-Call Onboarding release notes for upgrades from Zurich to Australia # Combined On-Call Onboarding release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined On-Call Onboarding Release Notes for Upgrades from Zurich to Australia This consolidated release notes page provides ServiceNow customers with essential information on upgrading the On-Call Onboarding application from the Zurich release family to the Australia release family. It summarizes new features, changes, activation instructions, and important considerations to help you prepare and execute a smooth upgrade. Show full answer Show less ## Key Features * **Bulk On-Call Schedule Setup Wizard:** Admins with the *rotaadmin* role can onboard multiple teams onto on-call rotations simultaneously using a guided flow in the Service Operations Workspace (SOW). This replaces the need to configure each team individually in On-Call Scheduling. * **Excel-Based Bulk Roster Template:** The setup wizard generates a pre-populated Excel workbook for selected teams. Admins only need to fill in team member names per shift and rotation settings, then upload the completed file back into the wizard to streamline bulk onboarding. * **Per-Team Rollback Safety:** When setting up bulk schedules, if setup fails for one team, the process continues for other teams, ensuring partial failures do not block the entire batch. ## Activation and Requirements * On-Call Onboarding must be installed by requesting it from the ServiceNow Store. * Zurich Patch 11 or later is required for installation and use of On-Call Onboarding in the Zurich release family. * Australia Patch 4 or later is required for installation and use in the Australia release family. * No additional browser, localization, or accessibility changes were introduced between Zurich and Australia releases. ## Changes, Removals, and Deprecations There are no changes, removals, or deprecations to On-Call Onboarding features between the Zurich and Australia releases. ## Upgrade Preparation * Review and complete any pre- and post-upgrade tasks as outlined before upgrading to Australia. * Familiarize yourself with the bulk onboarding capabilities to optimize team onboarding processes after the upgrade. ## Practical Impact Upgrading to the Australia release family enhances efficiency by enabling admins to set up on-call schedules for many teams at once, reducing manual configuration effort and minimizing errors with rollback capabilities. The Excel template further simplifies data entry and onboarding workflows. Consolidated page of all release notes for On-Call Onboarding from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family On-Call Onboarding release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading On-Call Onboarding to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-oncallonboarding-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for On-Call Onboarding. {#dfrn3-oncallonboarding-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=zurich&ft:locale=en-US) : Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). [Excel-based bulk roster template for upload](https://www.servicenow.com/docs/access?context=oc-bulk-schedule-roster-template&family=zurich&ft:locale=en-US) : The bulk on-call schedule setup wizard generates a pre-populated Excel workbook for the teams selected in the shift-template step. This template helps admins only need to fill in team member names per shift and rotation settings before uploading it back into the wizard. | | Australia | [Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US) : Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). [Excel-based bulk roster template for upload](https://www.servicenow.com/docs/access?context=oc-bulk-schedule-roster-template&family=australia&ft:locale=en-US) : The bulk on-call schedule setup wizard generates a pre-populated Excel workbook for the teams selected in the shift-template step. This template helps admins only need to fill in team member names per shift and rotation settings before uploading it back into the wizard. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing On-Call Onboarding features. {#dfrn3-oncallonboarding-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some On-Call Onboarding features or functionality were removed. {#dfrn3-oncallonboarding-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some On-Call Onboarding features or functionality were deprecated. {#dfrn3-oncallonboarding-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate On-Call Onboarding. {#dfrn3-oncallonboarding-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Zurich Patch 11 or later is required to install and use the On-Call Onboarding. Important: On-Call Onboarding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Australia Patch 4 or later is required to install and use the On-Call Onboarding. Important: On-Call Onboarding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for On-Call Onboarding, such as specific requirements or compliance levels. {#dfrn3-oncallonboarding-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Onboard many teams onto on-call rotations at once --- shift templates, rosters, and escalation policies --- instead of configuring each team one at a time. * Keep bulk schedule setup safe with per-team rollback: if one team's setup fails, the rest of the batch still completes. See [Create on-call schedules for multiple groups](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=zurich&ft:locale=en-US) for more information. | | Australia | * Onboard many teams onto on-call rotations at once --- shift templates, rosters, and escalation policies --- instead of configuring each team one at a time. * Keep bulk schedule setup safe with per-team rollback: if one team's setup fails, the rest of the batch still completes. See [Create on-call schedules for multiple groups](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US) for more information. | [ ]