--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Sustainability Management release notes for upgrades from Zurich to Australia # Combined Operational Sustainability Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Sustainability Management release notes for upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow customers in preparing for upgrading Operational Sustainability Management from the Zurich release family to Australia. It provides a comprehensive summary of new features, changes, removals, deprecations, activation procedures, and other important upgrade considerations across these releases. Show full answer Show less ## Upgrade Preparation and General Information * No updates or changes were introduced specifically in either the Zurich or Australia releases for Operational Sustainability Management, except for prior Zurich release highlights. * Pre- and post-upgrade tasks should be reviewed and completed to ensure a smooth transition. * Operational Sustainability Management is available for installation via the ServiceNow Store, where customers can request and manage app installations. * There are no additional browser, localization, accessibility, or extra requirements changes between Zurich and Australia releases. ## Key Features and Enhancements Introduced in Zurich Release Although no new features or updates were introduced in the Australia release, the Zurich release included several important enhancements that remain relevant when upgrading: * Ability for organizations to provide estimated sustainability data using predefined methods like averages when actual data is unavailable. * Introduction of a review process for automated metric definitions to improve data accuracy and governance. * Integration of real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard, enabling more accurate sustainability reporting for desktops and laptops. * Capability to track and reuse narratives for disclosures, facilitating easier highlighting of achievements or commitments. * Creation of ESG claims directly from Microsoft Word documents via the Microsoft 365 plugin, enhancing reporting efficiency. * Enhanced entity-based access controls for metrics and related data tasks, improving data security and enabling granular permissions. * Automatic creation and synchronization of claims when uploading disclosures from Word using the ServiceNow add-in, streamlining ESG reporting and traceability. * Implementation of default operand values in the Calculated Metric Definition Settings table, preventing calculation errors due to missing data and allowing flexible configuration. * Option to rename metric definitions and apply changes to child metrics and associated metric data tasks for consistency. * Enabled audit tracking for emission factor tables with automatic logging of all changes to support compliance and traceability. * Removal of unit restrictions between calculated metric definitions and emission factors, permitting any emission factor to be applied regardless of unit. ## Removed and Deprecated Features No features were removed or deprecated in the Zurich or Australia releases for Operational Sustainability Management. ## What ServiceNow Customers Can Expect Upgrading to Australia from Zurich does not introduce new Operational Sustainability Management features or changes but maintains the capabilities introduced in Zurich that enhance sustainability data management, reporting accuracy, and security controls. Customers benefit from streamlined ESG reporting processes, improved auditability, and more flexible metric configurations. Installation and activation remain managed through the ServiceNow Store, with no changes to browser or system requirements. Consolidated page of all release notes for Operational Sustainability Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Sustainability Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Sustainability Management features. {#dfrn3-operationalsustainabilitymanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Sustainability Management features or functionality were removed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Sustainability Management features or functionality were deprecated. {#dfrn3-operationalsustainabilitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Sustainability Management, such as specific requirements or compliance levels. {#dfrn3-operationalsustainabilitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Enable organizations to provide estimated data using pre-defined methods like average when actual data isn't available. * Enhance data accuracy and governance by adding a review process for automated metric definitions. * Integrate real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for more accurate and reliable sustainability reporting, especially for desktops and laptops. * Enabled tracking and reusing narratives or statements for disclosures, making it easy to highlight specific achievements or commitments. * Enable creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin. * Use enhanced entity-based access for metric definitions, metrics, metric data tasks, and metric data, enhancing data security and granular access control. * Create and synchronize claims automatically when uploading disclosures from Word via the ServiceNow add-in. This streamlines ESG reporting and confirming traceability across templates. * Avoid calculation inconsistencies caused by missing operand values. The Calculated Metric Definition Settings table enables specifying default values for operands, confirming smooth execution and flexible configuration. * When renaming a metric definition, there's an option to apply the updated name to its child metrics and their associated metric data tasks. * Enabled audit tracking for emission factor tables and all changes are automatically logged for compliance and traceability. * Removed the unit restrictions between calculated metric definitions and emission factors, enabling any emission factor to be applied regardless of unit. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]