--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Sustainability Management release notes for upgrades from Zurich to Australia # Combined Operational Sustainability Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Sustainability Management Release Notes for Upgrades from Zurich to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Operational Sustainability Management from the Zurich release family to Australia. It compiles all updates, new features, changes, removals, deprecations, and activation instructions relevant to this upgrade path. Notably, there are no updates for either Zurich or Australia releases in most categories, except for highlight information which details important enhancements introduced since Zurich. Show full answer Show less ## Activation and Installation Operational Sustainability Management must be installed by requesting it from the ServiceNow Store. Customers can visit the ServiceNow Store to view available apps and submit installation requests. This is the prescribed method for activation and installation for both Zurich and Australia releases. ## Key Enhancements and Features since Zurich * Organizations can now provide estimated data using predefined methods like averages when actual data is unavailable, improving data flexibility. * A review process for automated metric definitions has been added to enhance data accuracy and governance. * Real-time energy consumption data from DEX is integrated into the ESG Sustainable IT Dashboard, increasing accuracy and reliability in sustainability reporting---specifically for desktops and laptops. * Tracking and reusing narratives or statements for disclosures is enabled, simplifying the highlighting of achievements or commitments. * Claims can be created directly from Microsoft Word to ServiceNow using the Microsoft 365 plugin, streamlining workflows. * Entity-based access controls are enhanced for metric definitions, metrics, metric data tasks, and metric data, offering finer-grained data security. * Automatic creation and synchronization of claims when uploading disclosures from Word via the ServiceNow add-in improves ESG reporting traceability. * The Calculated Metric Definition Settings table allows specifying default operand values to prevent calculation inconsistencies due to missing data, ensuring smooth execution. * Renaming metric definitions can now optionally propagate updated names to child metrics and associated metric data tasks, maintaining consistency. * Audit tracking is enabled for emission factor tables with automatic logging of all changes, supporting compliance and traceability. * Unit restrictions between calculated metric definitions and emission factors have been removed, allowing any emission factor to apply regardless of unit, increasing flexibility. ## Other Information There are no updates or changes for Operational Sustainability Management regarding pre- and post-upgrade tasks, additional requirements, browser requirements, accessibility, or localization between Zurich and Australia. Customers should review activation information and highlight enhancements to understand the benefits introduced since Zurich. Consolidated page of all release notes for Operational Sustainability Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Sustainability Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Sustainability Management features. {#dfrn3-operationalsustainabilitymanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Sustainability Management features or functionality were removed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Sustainability Management features or functionality were deprecated. {#dfrn3-operationalsustainabilitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Sustainability Management, such as specific requirements or compliance levels. {#dfrn3-operationalsustainabilitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Enable organizations to provide estimated data using pre-defined methods like average when actual data isn't available. * Enhance data accuracy and governance by adding a review process for automated metric definitions. * Integrate real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for more accurate and reliable sustainability reporting, especially for desktops and laptops. * Enabled tracking and reusing narratives or statements for disclosures, making it easy to highlight specific achievements or commitments. * Enable creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin. * Use enhanced entity-based access for metric definitions, metrics, metric data tasks, and metric data, enhancing data security and granular access control. * Create and synchronize claims automatically when uploading disclosures from Word via the ServiceNow add-in. This streamlines ESG reporting and confirming traceability across templates. * Avoid calculation inconsistencies caused by missing operand values. The Calculated Metric Definition Settings table enables specifying default values for operands, confirming smooth execution and flexible configuration. * When renaming a metric definition, there's an option to apply the updated name to its child metrics and their associated metric data tasks. * Enabled audit tracking for emission factor tables and all changes are automatically logged for compliance and traceability. * Removed the unit restrictions between calculated metric definitions and emission factors, enabling any emission factor to be applied regardless of unit. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]