--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Zurich to Australia # Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with essential information on upgrading Operational Sustainability Management (formerly Environmental, Social, and Governance) from the Zurich release family to Australia. It outlines new features, changes, activation instructions, and important upgrade considerations to help you plan and execute your upgrade smoothly while maximizing the value of the latest capabilities. Show full answer Show less ## Key Features * **Campaign Management Enhancements:** Group manual, calculated, and automated metrics into campaigns by entity, group, or both. Enable bulk submission, approval, and rejection actions to handle campaign cycles as a single unit, streamlining metric lifecycle management. * **Metric Definition Improvements:** Edit calculated metric formulas after execution with versioning and apply updates from a chosen date to maintain historical data integrity. Configure variance base values for metrics to ensure meaningful percentage-based threshold calculations even when prior-period data is missing or zero. * **Document Designer Enhancements:** Microsoft Word-based audit report templates now use a consolidated Document Designer plugin with increased repeater limits. The AI reporting assistant enables generating report content from ServiceNow data via prompts directly within Word, enhancing reporting efficiency. * **Role and Access Refinements:** Roles in Operational Sustainability Management are mapped to Risk and Compliance Library roles for domain-based access control, restricting users to authorized risk and compliance records. Role inheritance updates improve security by limiting resource access. * **Data Owner and Approver Management:** Assign and manage data owners and approvers for campaigns on a single page, enabling bulk task submission, approval, or rejection within campaign cycles. * **Document Intelligence for Utility Invoices:** Automate extraction of unit values from invoices to update metric data, reducing manual data entry and improving accuracy. * **Socialsuite Integration:** Conduct CSRD-compliant double materiality assessments in Socialsuite and automatically sync results with Operational Sustainability Management, supporting Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) compliance. * **Threshold Configuration:** Configure multi-level, multi-range thresholds on metrics with automated triggers when thresholds are breached for proactive sustainability monitoring. * **ServiceNow Otto AI Platform:** The Now Assist AI experience is renamed ServiceNow Otto, offering conversational AI capabilities integrated into workflows, with three licensing tiers (Foundation, Advanced, Prime) providing varying AI features and autonomous operations. ## Upgrade and Activation Guidance * Before upgrading to Australia, activate specific system properties to enable campaign functionality and approval modes. * Operational Sustainability Management is available through the ServiceNow Store; installation requires a request via the store. * Role and access changes apply to new installations, enhancing security by refining permissions. ## Changes and Removed Features * Role inheritance and access controls have been tightened to restrict access to only necessary resources. * References to Now Assist have been updated to ServiceNow Otto across the platform. * No features or functionality were removed or deprecated between Zurich and Australia releases. ## Additional Notes * No updates were made in Zurich releases for this specific product. * No changes to browser requirements, localization, accessibility, or additional prerequisites were introduced. These enhancements enable ServiceNow customers to better manage sustainability metrics, improve reporting and compliance workflows, and leverage AI-driven automation to optimize operational sustainability efforts following the latest standards and best practices. Consolidated page of all release notes for Operational Sustainability Management (formerly Environmental, Social, and Governance) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Sustainability Management (formerly Environmental, Social, and Governance) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : To use campaigns, activate the following system properties: * sn_esg.metric_campaign: Enables campaigns on the Operational Sustainability Management workspace. * sn_esg.campaign_bulk_action_enabled: Enables bulk submission, approval, and rejection for campaigns. * sn_esg.metric_approval: Sets the approval mode for campaigns. Set the value to Simple for a single data owner and approver, or Advanced for multi-level approval chains. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Sustainability Management (formerly Environmental, Social, and Governance). {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&family=australia&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.5.2, you can group manual, calculated, and automated metrics into a campaign by entity, by group, or both. The unique combination of Group, Frequency, Calendar type, and Entity defines each campaign's metric set. When bulk actions are enabled, the campaign moves through different states as a single unit. Each measurement period generates a campaign cycle that tracks Data collection, Approval, and Closed states for every metric in the campaign together, instead of each metric progressing independently. [Edit a calculated metric definition formula](https://www.servicenow.com/docs/access?context=edit-a-calculated-metric-definition-formula&family=australia&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.3.1, you can edit a calculated metric definition formula after it has been executed. When you save an edited formula, select a date from which the updated formula applies. Each saved edit creates a new formula version. [Microsoft Word based audit report templates using Document designer](https://www.servicenow.com/docs/access?context=document-designer-template&family=australia&ft:locale=en-US) : After upgrading Document Designer to version 22.3.2, the Microsoft 365 reporting and Document Designer add-ins are consolidated into a single Document Designer plugin. A Create Claim button is added to the manifest. The repeater limit per document increases from 2 to 5, and the repetition limit per repeater increases from 200 to 500. [AI for document designer](https://www.servicenow.com/docs/access?context=ai-reporting-assistant&family=australia&ft:locale=en-US) : With AI for Document Designer, you can use the AI reporting assistant to generate report content from ServiceNow data using prompts directly within Microsoft Word. The assistant inserts the output into your document as stories, tables, charts, or data points. [Components installed with Environmental, Social, and Governance Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=components-installed-with-esg&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.1, Operational Sustainability Management roles are mapped to Risk Library and Compliance Library feature roles to enforce functional domain separation. Users assigned these roles can access only risk and compliance records tagged to the functional domains they are authorized for. [Configure data owner and approver assignments for a campaign](https://www.servicenow.com/docs/access?context=configure-data-owner-and-approver-assignments-for-a-campaign&family=australia&ft:locale=en-US) : Configure data owner and approver assignments for a campaign from a single page. Submit, approve, or reject every task in a campaign cycle together instead of working through tasks one at a time. [Document intelligence for utility invoices](https://www.servicenow.com/docs/access?context=ai-driven-document-intelligence-for-utility-invoices&family=australia&ft:locale=en-US) : After upgrading ServiceNow Otto for Operational Sustainability Management to version 22.0.1, unit values from invoices and updates metric data are extracted automatically, reducing manual data entry and improving data accuracy. [Integrating Environmental, Social, and Governance Management with Socialsuite](https://www.servicenow.com/docs/access?context=integrate-operational-sustainability-with-SocialSuite&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) standards. [Create a threshold for a metric](https://www.servicenow.com/docs/access?context=create-a-threshold-for-a-metric&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. When thresholds are breached, automated actions trigger immediately. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Sustainability Management (formerly Environmental, Social, and Governance) features. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&family=australia&ft:locale=en-US) : The Campaigns list and record views were added to the Operational Sustainability Workspace. Related lists for entities, metrics, campaign tasks, owners, and approvers are included, along with declarative Add/Remove actions for managing campaign entities and metrics. [Metric definition setting record fields](https://www.servicenow.com/docs/access?context=metric-definition-setting-record-fields&family=australia&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.5.2, Metric definitions now support a configurable variance base value, resolved from the individual metric, its metric definition, or a global default. Variance percentages remain meaningful when a previous-period value is missing or zero. [Components installed](https://www.servicenow.com/docs/access?context=components-installed-with-grc&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.1, role inheritance is updated to restrict access only to the resources required for each role. These changes apply to new installations only. * The connection_admin role is removed from sn_esg.integration_admin inheritance. * The workspace_user role is removed from Formula Builder configuration table access and from sn_esg.reader and sn_esg.data_owner inheritance. * The sn_align_core.ap_read_only role in sn_esg.reader is replaced with sn_ppm.reader. * Read access to the sn_esg_gen_ai_emission_calculation_guidelines table is restricted to sn_esg_gen_ai.cmd_agent_user. * Metric reader access to Sustainable IT tables is restricted to required configuration tables only. [Configure templates](https://www.servicenow.com/docs/access?context=configure-template-for-document-designer&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.2, the Business domain field in the Template configuration and Data relationship tables now references the GRC business domain (sn_grc_business_domain). Previously, these fields referenced the M365 business domain. | [ ] ## Removed Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were removed. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were deprecated. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Sustainability Management (formerly Environmental, Social, and Governance). {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Sustainability Management (formerly Environmental, Social, and Governance), such as specific requirements or compliance levels. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Operational Sustainability Management. All Now Assist references have been updated to ServiceNow Otto. * You can group manual, calculated, and automated metrics into a campaign by entity, group, or both. When bulk actions are enabled, you can move an entire campaign through its lifecycle as a single unit, instead of tracking each metric independently. * Set a variance base value for a metric, so percentage-based threshold calculations stay meaningful even without prior-period data or if the previous value is zero. * Edit calculated metric definition formulas after execution and apply updated formulas from a specific date, preserving historical data integrity with formula versioning. * Use the AI reporting assistant in Document designer to generate report content from ServiceNow data using prompts directly within Microsoft Word. * Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]