--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Zurich to Australia # Combined Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Sustainability Management Release Notes from Zurich to Australia This consolidated release note provides ServiceNow customers with essential information about upgrading Operational Sustainability Management (formerly Environmental, Social, and Governance) from Zurich to Australia. It highlights new features, important upgrade tasks, changes, and activation guidance to ensure a smooth transition and enhanced functionality in sustainability management workflows. Show full answer Show less ## Key Features * **Campaigns Management:** Post-upgrade to version 22.5.2, customers can now group manual, calculated, and automated metrics into campaigns by entity, group, or both. Campaigns move as a single unit through measurement periods, streamlining data collection, approval, and closure processes. * **Calculated Metric Formula Editing:** From version 22.3.1, calculated metric formulas can be edited after execution with the ability to apply changes from a chosen date, maintaining formula version history for data integrity. * **Document Designer Enhancements:** Consolidated Microsoft 365 and Document Designer add-ins into a single plugin with increased repeater limits. AI reporting assistant integration allows generating report content within Microsoft Word using natural language prompts. * **Role and Access Management:** Roles are now mapped to Risk and Compliance Library features to enforce domain separation, restricting user access to authorized records only. * **Campaign Owner and Approver Configuration:** Assign and manage data owners and approvers for campaigns from a unified interface, enabling bulk submission, approval, or rejection of campaign tasks. * **Document Intelligence for Utility Invoices:** Automated extraction of unit values from invoices reduces manual entry and improves metric data accuracy. * **Integration with Socialsuite:** Supports CSRD-compliant double materiality assessments with automatic syncing to Operational Sustainability Management, aligned with GRI and ESRS standards. * **Metric Threshold Configuration:** Create multi-level thresholds to monitor metrics granularly with automated triggers upon threshold breaches. * **ServiceNow Otto AI Platform:** The conversational AI platform formerly known as Now Assist is renamed ServiceNow Otto, providing enhanced AI capabilities, multi-channel interaction, and autonomous workflow orchestration with tiered licensing options. ## Important Upgrade Information * Before upgrading to Australia, activate key system properties to enable campaign functionality and bulk actions. * Role inheritance and access have been refined to limit permissions strictly to required resources. * Campaign-related UI enhancements include new list and record views within the Operational Sustainability Workspace. * Metric definitions now support configurable variance base values to keep percentage variance calculations meaningful even when previous-period data is missing or zero. ## Activation and Installation Operational Sustainability Management is available through the ServiceNow Store. Customers must request installation via the store and can find cumulative release notes and version history there. ## Changes and Removals No features or functionalities were removed or deprecated between Zurich and Australia releases. ## Additional Notes * No changes in browser requirements, localization, or accessibility information were introduced in this upgrade. * All references to Now Assist have been updated to ServiceNow Otto to reflect the AI platform's new branding. ## What This Enables You to Do With these updates, ServiceNow customers can better manage sustainability data through enhanced campaign workflows, improved AI-assisted reporting, precise metric monitoring, and integrated compliance assessments. The upgrade enhances automation, data accuracy, and user access control, enabling more effective operational sustainability management aligned with current regulatory standards. Consolidated page of all release notes for Operational Sustainability Management (formerly Environmental, Social, and Governance) from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management (formerly Environmental, Social, and Governance) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Sustainability Management (formerly Environmental, Social, and Governance) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Upgrade information : To use campaigns, activate the following system properties: * sn_esg.metric_campaign: Enables campaigns on the Operational Sustainability Management workspace. * sn_esg.campaign_bulk_action_enabled: Enables bulk submission, approval, and rejection for campaigns. * sn_esg.metric_approval: Sets the approval mode for campaigns. Set the value to Simple for a single data owner and approver, or Advanced for multi-level approval chains. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Sustainability Management (formerly Environmental, Social, and Governance). {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__8} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&family=australia&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.5.2, you can group manual, calculated, and automated metrics into a campaign by entity, by group, or both. The unique combination of Group, Frequency, Calendar type, and Entity defines each campaign's metric set. When bulk actions are enabled, the campaign moves through different states as a single unit. Each measurement period generates a campaign cycle that tracks Data collection, Approval, and Closed states for every metric in the campaign together, instead of each metric progressing independently. [Edit a calculated metric definition formula](https://www.servicenow.com/docs/access?context=edit-a-calculated-metric-definition-formula&family=australia&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.3.1, you can edit a calculated metric definition formula after it has been executed. When you save an edited formula, select a date from which the updated formula applies. Each saved edit creates a new formula version. [Microsoft Word based audit report templates using Document designer](https://www.servicenow.com/docs/access?context=document-designer-template&family=australia&ft:locale=en-US) : After upgrading Document Designer to version 22.3.2, the Microsoft 365 reporting and Document Designer add-ins are consolidated into a single Document Designer plugin. A Create Claim button is added to the manifest. The repeater limit per document increases from 2 to 5, and the repetition limit per repeater increases from 200 to 500. [AI for document designer](https://www.servicenow.com/docs/access?context=ai-reporting-assistant&family=australia&ft:locale=en-US) : With AI for Document Designer, you can use the AI reporting assistant to generate report content from ServiceNow data using prompts directly within Microsoft Word. The assistant inserts the output into your document as stories, tables, charts, or data points. [Components installed with Environmental, Social, and Governance Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=components-installed-with-esg&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.1, Operational Sustainability Management roles are mapped to Risk Library and Compliance Library feature roles to enforce functional domain separation. Users assigned these roles can access only risk and compliance records tagged to the functional domains they are authorized for. [Configure data owner and approver assignments for a campaign](https://www.servicenow.com/docs/access?context=configure-data-owner-and-approver-assignments-for-a-campaign&family=australia&ft:locale=en-US) : Configure data owner and approver assignments for a campaign from a single page. Submit, approve, or reject every task in a campaign cycle together instead of working through tasks one at a time. [Document intelligence for utility invoices](https://www.servicenow.com/docs/access?context=ai-driven-document-intelligence-for-utility-invoices&family=australia&ft:locale=en-US) : After upgrading ServiceNow Otto for Operational Sustainability Management to version 22.0.1, unit values from invoices and updates metric data are extracted automatically, reducing manual data entry and improving data accuracy. [Integrating Environmental, Social, and Governance Management with Socialsuite](https://www.servicenow.com/docs/access?context=integrate-operational-sustainability-with-SocialSuite&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.0.1, streamline sustainability reporting and compliance processes by conducting CSRD-compliant double materiality assessments in Socialsuite and automatically syncing the results with Operational Sustainability Management. This integration supports impact and financial materiality assessments following Global Reporting Initiative (GRI) and European Sustainability Reporting Standards (ESRS) standards. [Create a threshold for a metric](https://www.servicenow.com/docs/access?context=create-a-threshold-for-a-metric&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.0.1, you can configure thresholds with multiple levels and ranges for granular monitoring. When thresholds are breached, automated actions trigger immediately. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Sustainability Management (formerly Environmental, Social, and Governance) features. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Campaigns](https://www.servicenow.com/docs/access?context=campaigns&family=australia&ft:locale=en-US) : The Campaigns list and record views were added to the Operational Sustainability Workspace. Related lists for entities, metrics, campaign tasks, owners, and approvers are included, along with declarative Add/Remove actions for managing campaign entities and metrics. [Metric definition setting record fields](https://www.servicenow.com/docs/access?context=metric-definition-setting-record-fields&family=australia&ft:locale=en-US) : After upgrading GRC: Metrics to version 22.5.2, Metric definitions now support a configurable variance base value, resolved from the individual metric, its metric definition, or a global default. Variance percentages remain meaningful when a previous-period value is missing or zero. [Components installed](https://www.servicenow.com/docs/access?context=components-installed-with-grc&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.1, role inheritance is updated to restrict access only to the resources required for each role. These changes apply to new installations only. * The connection_admin role is removed from sn_esg.integration_admin inheritance. * The workspace_user role is removed from Formula Builder configuration table access and from sn_esg.reader and sn_esg.data_owner inheritance. * The sn_align_core.ap_read_only role in sn_esg.reader is replaced with sn_ppm.reader. * Read access to the sn_esg_gen_ai_emission_calculation_guidelines table is restricted to sn_esg_gen_ai.cmd_agent_user. * Metric reader access to Sustainable IT tables is restricted to required configuration tables only. [Configure templates](https://www.servicenow.com/docs/access?context=configure-template-for-document-designer&family=australia&ft:locale=en-US) : After upgrading Operational Sustainability Management to version 22.3.2, the Business domain field in the Template configuration and Data relationship tables now references the GRC business domain (sn_grc_business_domain). Previously, these fields referenced the M365 business domain. | [ ] ## Removed Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were removed. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Sustainability Management (formerly Environmental, Social, and Governance) features or functionality were deprecated. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Sustainability Management (formerly Environmental, Social, and Governance). {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__32} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Sustainability Management (formerly Environmental, Social, and Governance), such as specific requirements or compliance levels. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Sustainability Management (formerly Environmental, Social, and Governance) we have noted them here. {#dfrn3-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-summary__entry__62} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Operational Sustainability Management. All Now Assist references have been updated to ServiceNow Otto. * You can group manual, calculated, and automated metrics into a campaign by entity, group, or both. When bulk actions are enabled, you can move an entire campaign through its lifecycle as a single unit, instead of tracking each metric independently. * Set a variance base value for a metric, so percentage-based threshold calculations stay meaningful even without prior-period data or if the previous value is zero. * Edit calculated metric definition formulas after execution and apply updated formulas from a specific date, preserving historical data integrity with formula versioning. * Use the AI reporting assistant in Document designer to generate report content from ServiceNow data using prompts directly within Microsoft Word. * Perform CSRD-compliant double materiality assessments in Socialsuite and automatically sync the results with the Operational Sustainability Management application. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]