--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Technology Manager release notes for upgrades from Zurich to Australia # Combined Operational Technology Manager release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Manager Release Notes for Upgrades from Zurich to Australia This consolidated guide provides ServiceNow customers with essential information for upgrading Operational Technology Manager (OTM) from the Zurich release family to Australia. It summarizes new features, changes, deprecations, and important upgrade considerations to facilitate a smooth transition and maximize the value of OTM in your environment. Show full answer Show less ## Key Features * **Enhanced Access Control for OT:** Introduces data filters, deny-unless access control rules (ACLs), and ACL query rules to strengthen system security specifically for OT environments. * **Operational Technology Network Map:** Available in the Industrial Workspace, this feature allows viewing of site subnets and OT devices within each subnet, providing improved visualization and management of OT networks. * **CMDB OT Class Model Updates:** Enhancements include the addition of the IP Network Subnets related list to various IT and OT CMDB classes. This enables visibility of all subnets associated with devices and OT devices, offering better asset context and management. Additionally, OT device details are now integrated directly into form views for certain CMDB classes, simplifying access to device information. * **ServiceNow AI Platform Licensing Tiers:** The platform now includes three AI licensing tiers---Foundation, Advanced, and Prime---each granting access to different AI capabilities, such as generative AI skills and autonomous workflows, aligned with your organization's needs and license. * **Now LLM Service Updates and Deprecation:** The introduction of Gemma 4 and other open-weight models brings improved AI capabilities. However, the Now LLM Service is being deprecated as the default model provider for new or inactive AI assets, with third-party LLMs selected by default. Existing configurations remain supported, and the Now LLM Service is still available for manual selection. ## Key Changes * **Terminology Updates:** The Automated IT OT Bulk Conversion feature was renamed to Automated IT OT Bulk Contextualization on the ServiceNow AI Platform. Similarly, "Now Assist for OTM" is now called "OT Manager Foundation." * **UI Enhancements:** Banner messages during the Bulk Update Ruleset for Reassigning IT to OT were updated for clarity. The VLAN related list was added to OT device form views to display associated VLANs. * **Operational Limits:** The Automated IT OT Bulk Contextualization scheduled job can process up to 10,000 Configuration Items (CIs) per run, with excess CIs processed in subsequent runs. Creation of bulk contextualization records is limited to a single CMDB group to ensure data integrity. * **Administrative Roles:** New granular admin roles have been introduced to allow developers to perform necessary configuration tasks without full admin privileges, improving security and role management. ## Deprecations and Removals * The "New" button was removed from certain related lists (Network Adapters, Memory Modules, Software Installed, IP Addresses) for users with read-only access to sites, enforcing stricter access control. * No features or functionality were removed in these releases, but some older AI model support is deprecated as noted. ## Upgrade and Activation Guidance * Operational Technology Manager is available exclusively through the ServiceNow Store. Customers should request installation via the store and refer to the store's version history for cumulative release notes. * Review and complete all recommended pre- and post-upgrade tasks to ensure a successful transition to Australia. ## Additional Notes * No changes were introduced to browser requirements, accessibility, localization, or additional product requirements between Zurich and Australia releases. * The Australia release enhances OT security and operational insight, and introduces AI platform improvements aligned with ServiceNow's evolving AI strategy. ## What ServiceNow Customers Can Expect Upgrading to the Australia release of Operational Technology Manager equips your organization with improved security controls, enhanced network visualization, and streamlined CMDB device management. The refined AI platform licensing and model updates empower more tailored AI integrations while preparing for future AI service transitions. Administrative enhancements facilitate safer configuration management, and updated terminology aligns with ServiceNow's evolving product ecosystem. Following upgrade best practices and activation steps will ensure you leverage these advancements effectively. Consolidated page of all release notes for Operational Technology Manager from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Manager to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologymanager-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Technology Manager. {#dfrn3-operationaltechnologymanager-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Use Enhanced Access Control for OT](https://www.servicenow.com/docs/access?context=ot-enhanced-access-control&family=zurich&ft:locale=en-US) : Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security. [Operational Technology Network Map](https://www.servicenow.com/docs/access?context=utilizing-ot-network-map&family=zurich&ft:locale=en-US) : Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet. [CMDB OT class model updates](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-operation-technology&family=zurich&ft:locale=en-US) : Configure for your OT devices with the following CMDB OT class model updates: * The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device. * The IP Network Subnets related list was added to the following CMDB classes: * cmdb_ci_display * cmdb_ci_firewall_network * cmdb_ci_security * cmdb_ci_ids_network * cmdb_ci_imaging * cmdb_ci_unclassed_hardware * cmdb_ci_multimedia * cmdb_ci_monitor_control * cmdb_ci_aix_server * cmdb_ci_computer * cmdb_ci_esx_server * cmdb_ci_hardware * cmdb_ci_hpux_server * cmdb_ci_hyper_v_server * cmdb_ci_iot * cmdb_ci_ip_firewall * cmdb_ci_ip_router * cmdb_ci_ip_switch * cmdb_ci_linux_server * cmdb_ci_monitor_control * cmdb_ci_netgear * cmdb_ci_ot * cmdb_ci_pc_hardware * cmdb_ci_printer * cmdb_ci_protocol_converter * cmdb_ci_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * cmdb_ci_win_server * You can now view the OT device details for the following CMDB classes: * cmdb_ci_esx_server * cmdb_ci_hyper_v_server * Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes: * cmdb_ci_aix_server * cmdb_ci_hpux_server * cmdb_ci_pc_hardware * cmdb_ci_hyper_v_server * cmdb_ci_esx_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * Admins can edit the protection policy for an OT View rule for all CMDB classes. | | Australia | [Now LLM Service](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) deprecation : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Use Enhanced Access Control for OT](https://www.servicenow.com/docs/access?context=ot-enhanced-access-control&family=australia&ft:locale=en-US) : Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Operational Technology Network Map](https://www.servicenow.com/docs/access?context=utilizing-ot-network-map&family=australia&ft:locale=en-US) : Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet. [CMDB OT class model updates](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-operation-technology&family=australia&ft:locale=en-US) : Configure for your OT devices with the following CMDB OT class model updates: * The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device. * The IP Network Subnets related list was added to the following CMDB classes: * cmdb_ci_display * cmdb_ci_firewall_network * cmdb_ci_security * cmdb_ci_ids_network * cmdb_ci_imaging * cmdb_ci_unclassed_hardware * cmdb_ci_multimedia * cmdb_ci_monitor_control * cmdb_ci_aix_server * cmdb_ci_computer * cmdb_ci_esx_server * cmdb_ci_hardware * cmdb_ci_hpux_server * cmdb_ci_hyper_v_server * cmdb_ci_iot * cmdb_ci_ip_firewall * cmdb_ci_ip_router * cmdb_ci_ip_switch * cmdb_ci_linux_server * cmdb_ci_monitor_control * cmdb_ci_netgear * cmdb_ci_ot * cmdb_ci_pc_hardware * cmdb_ci_printer * cmdb_ci_protocol_converter * cmdb_ci_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * cmdb_ci_win_server * You can now view the OT device details for the following CMDB classes: * cmdb_ci_esx_server * cmdb_ci_hyper_v_server * Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes: * cmdb_ci_aix_server * cmdb_ci_hpux_server * cmdb_ci_pc_hardware * cmdb_ci_hyper_v_server * cmdb_ci_esx_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * Admins can edit the protection policy for an OT View rule for all CMDB classes. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Technology Manager features. {#dfrn3-operationaltechnologymanager-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US) : The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform. [Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US) : A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature. [IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US) : The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with. [VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US) : The VLAN related list was added to the OT device form view to show the VLANs associated with a device. [Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US) : When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group. [Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US) : The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US) : Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role. | | Australia | [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=australia&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=australia&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US) : The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform. [Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US) : A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature. [IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US) : The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with. [VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US) : The VLAN related list was added to the OT device form view to show the VLANs associated with a device. [Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US) : When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group. [Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US) : The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US) : Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role. | [ ] ## Removed Between your current release family and Australia, some Operational Technology Manager features or functionality were removed. {#dfrn3-operationaltechnologymanager-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Technology Manager features or functionality were deprecated. {#dfrn3-operationaltechnologymanager-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The New button was removed from the following related lists for users with read-only access to a site: * Network Adapters * Memory Modules * Software Installed * IP Addresses * Network Adapters * Memory Modules * Software Installed * IP Addresses | | Australia | * The New button was removed from the following related lists for users with read-only access to a site: * Network Adapters * Memory Modules * Software Installed * IP Addresses * Network Adapters * Memory Modules * Software Installed * IP Addresses | [ ] ## Activation information Review information on how to activate Operational Technology Manager. {#dfrn3-operationaltechnologymanager-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Manager, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologymanager-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Help promote system security by using Enhanced Access Control for OT. * Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=zurich&ft:locale=en-US) more information. | | Australia | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * The Now LLM Service is being prepared for future deprecation. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Help promote system security by using Enhanced Access Control for OT. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available. Australia Early Availability * Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=australia&ft:locale=en-US) more information. Important: For Now LLM Service model updates for each release, see [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=australia&ft:locale=en-US). | [ ]