--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Technology Manager release notes for upgrades from Zurich to Australia # Combined Operational Technology Manager release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Manager Release Notes for Upgrades from Zurich to Australia This consolidated release notes document guides ServiceNow customers through the key updates, new features, changes, deprecations, and upgrade considerations for Operational Technology Manager (OTM) from the Zurich release to the Australia release. It is designed to help you prepare for upgrading by summarizing cross-family improvements and important upgrade tasks. Show full answer Show less ## New Features * **Enhanced Access Control for OT:** Introduces data filters, deny-unless ACLs, and ACL query rules to strengthen system security for Operational Technology environments. * **ServiceNow AI Platform Tiers:** Australia release introduces three AI licensing tiers---Foundation, Advanced, and Prime---providing graduated access to AI features, generative skills, workflows, and agents based on your license. * **Operational Technology Network Map:** Available in the Industrial Workspace, this feature lets you visually explore OT network subnets and devices per site, improving network visibility. * **CMDB OT Class Model Updates:** Enhancements include adding the IP Network Subnets related list to multiple CMDB classes and the OT view of IT devices, enabling comprehensive subnet associations. OT device details can now be viewed directly in certain CMDB classes, simplifying data access. The OT device details tab was removed from some classes where details are now integrated into form views. Administrators can edit protection policies for OT View rules across all CMDB classes. * **AI Model Updates:** The Australia release starts deprecating older Now LLM Service models in favor of newer open-weight models like Gemma 4, hosted and governed by ServiceNow. The Now LLM Service is no longer the default for new or inactive AI assets but remains available for manual selection. ## Changes * **Menu and Naming Updates:** The "Automated IT OT Bulk Conversion" menu item was renamed to "Automated IT OT Bulk Contextualization" on the ServiceNow AI Platform. * **UI Enhancements:** Banner messages for bulk update processes were improved for clarity. The VLAN related list was added to OT device forms for better network context. * **Bulk Contextualization Limits:** When using CMDB groups to add OT context to IT Configuration Items (CIs), only one CMDB group per contextualization record is allowed. Scheduled jobs handling bulk contextualization process up to 10,000 CIs at a time, queuing excess for subsequent runs. * **Admin Role Granularity:** New, more granular admin roles have been introduced to enable developers to perform configuration tasks without full admin privileges. * **Product Renaming:** "Now Assist for Operational Technology Manager" was renamed to "Operational Technology Manager Foundation." ## Deprecations and Removals * The "New" button was removed from certain related lists (Network Adapters, Memory Modules, Software Installed, IP Addresses) for users with read-only site access. * No significant feature removals occurred between Zurich and Australia releases. ## Activation and Installation Operational Technology Manager is available for installation via the ServiceNow Store. Customers should request the app from the store and can reference cumulative release notes through the ServiceNow Store version history. ## Additional Notes * No updates for browser requirements, localization, accessibility, or additional requirements were introduced between Zurich and Australia releases. * Promoting system security with Enhanced Access Control and leveraging the OT network map are key highlights to improve operational visibility and protection. * The ServiceNow Otto conversational AI platform has evolved, providing advanced agentic capabilities for autonomous workflow orchestration across channels. * The Now LLM Service is being phased out as the default AI model provider, reflecting ServiceNow's commitment to using the latest AI technology while maintaining data governance. ## What This Means for You Upgrading from Zurich to Australia enhances your Operational Technology Manager with improved security controls, deeper network visualization, and more flexible AI licensing options. The CMDB enhancements streamline OT device management and data accuracy. Admin role refinements provide better governance for configuration tasks. Awareness of deprecations ensures smoother transition and compliance with updated UI and AI model usage. Overall, these updates support stronger OT asset management, security, and AI-powered operational efficiency within your ServiceNow environment. Consolidated page of all release notes for Operational Technology Manager from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Manager to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologymanager-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Technology Manager. {#dfrn3-operationaltechnologymanager-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Use Enhanced Access Control for OT](https://www.servicenow.com/docs/access?context=ot-enhanced-access-control&family=zurich&ft:locale=en-US) : Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=zurich&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Operational Technology Network Map](https://www.servicenow.com/docs/access?context=utilizing-ot-network-map&family=zurich&ft:locale=en-US) : Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet. [CMDB OT class model updates](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-operation-technology&family=zurich&ft:locale=en-US) : Configure for your OT devices with the following CMDB OT class model updates: * The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device. * The IP Network Subnets related list was added to the following CMDB classes: * cmdb_ci_display * cmdb_ci_firewall_network * cmdb_ci_security * cmdb_ci_ids_network * cmdb_ci_imaging * cmdb_ci_unclassed_hardware * cmdb_ci_multimedia * cmdb_ci_monitor_control * cmdb_ci_aix_server * cmdb_ci_computer * cmdb_ci_esx_server * cmdb_ci_hardware * cmdb_ci_hpux_server * cmdb_ci_hyper_v_server * cmdb_ci_iot * cmdb_ci_ip_firewall * cmdb_ci_ip_router * cmdb_ci_ip_switch * cmdb_ci_linux_server * cmdb_ci_monitor_control * cmdb_ci_netgear * cmdb_ci_ot * cmdb_ci_pc_hardware * cmdb_ci_printer * cmdb_ci_protocol_converter * cmdb_ci_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * cmdb_ci_win_server * You can now view the OT device details for the following CMDB classes: * cmdb_ci_esx_server * cmdb_ci_hyper_v_server * Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes: * cmdb_ci_aix_server * cmdb_ci_hpux_server * cmdb_ci_pc_hardware * cmdb_ci_hyper_v_server * cmdb_ci_esx_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * Admins can edit the protection policy for an OT View rule for all CMDB classes. | | Australia | [Now LLM Service](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) deprecation : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Use Enhanced Access Control for OT](https://www.servicenow.com/docs/access?context=ot-enhanced-access-control&family=australia&ft:locale=en-US) : Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Operational Technology Network Map](https://www.servicenow.com/docs/access?context=utilizing-ot-network-map&family=australia&ft:locale=en-US) : Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet. [CMDB OT class model updates](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-operation-technology&family=australia&ft:locale=en-US) : Configure for your OT devices with the following CMDB OT class model updates: * The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device. * The IP Network Subnets related list was added to the following CMDB classes: * cmdb_ci_display * cmdb_ci_firewall_network * cmdb_ci_security * cmdb_ci_ids_network * cmdb_ci_imaging * cmdb_ci_unclassed_hardware * cmdb_ci_multimedia * cmdb_ci_monitor_control * cmdb_ci_aix_server * cmdb_ci_computer * cmdb_ci_esx_server * cmdb_ci_hardware * cmdb_ci_hpux_server * cmdb_ci_hyper_v_server * cmdb_ci_iot * cmdb_ci_ip_firewall * cmdb_ci_ip_router * cmdb_ci_ip_switch * cmdb_ci_linux_server * cmdb_ci_monitor_control * cmdb_ci_netgear * cmdb_ci_ot * cmdb_ci_pc_hardware * cmdb_ci_printer * cmdb_ci_protocol_converter * cmdb_ci_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * cmdb_ci_win_server * You can now view the OT device details for the following CMDB classes: * cmdb_ci_esx_server * cmdb_ci_hyper_v_server * Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes: * cmdb_ci_aix_server * cmdb_ci_hpux_server * cmdb_ci_pc_hardware * cmdb_ci_hyper_v_server * cmdb_ci_esx_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * Admins can edit the protection policy for an OT View rule for all CMDB classes. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Technology Manager features. {#dfrn3-operationaltechnologymanager-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US) : The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform. [Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US) : A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature. [IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US) : The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with. [VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US) : The VLAN related list was added to the OT device form view to show the VLANs associated with a device. [Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US) : When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group. [Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US) : The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US) : Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role. | | Australia | [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=australia&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=australia&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US) : The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform. [Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US) : A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature. [IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US) : The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with. [VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US) : The VLAN related list was added to the OT device form view to show the VLANs associated with a device. [Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US) : When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group. [Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US) : The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US) : Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role. | [ ] ## Removed Between your current release family and Australia, some Operational Technology Manager features or functionality were removed. {#dfrn3-operationaltechnologymanager-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Technology Manager features or functionality were deprecated. {#dfrn3-operationaltechnologymanager-summary__entry__26} | Release | Release notes | |-|-| | Zurich | * The New button was removed from the following related lists for users with read-only access to a site: * Network Adapters * Memory Modules * Software Installed * IP Addresses * Network Adapters * Memory Modules * Software Installed * IP Addresses | | Australia | * The New button was removed from the following related lists for users with read-only access to a site: * Network Adapters * Memory Modules * Software Installed * IP Addresses * Network Adapters * Memory Modules * Software Installed * IP Addresses | [ ] ## Activation information Review information on how to activate Operational Technology Manager. {#dfrn3-operationaltechnologymanager-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Manager, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologymanager-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Help promote system security by using Enhanced Access Control for OT. * Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=zurich&ft:locale=en-US) more information. | | Australia | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * The Now LLM Service is being prepared for future deprecation. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Help promote system security by using Enhanced Access Control for OT. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available. Australia Early Availability * Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=australia&ft:locale=en-US) more information. | [ ]