--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Technology (OT) Manager Foundation release notes for upgrades from Zurich to Australia # Combined Operational Technology (OT) Manager Foundation release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology (OT) Manager Foundation Release Notes for Upgrades from Zurich to Australia This consolidated release notes page assists ServiceNow customers in preparing for upgrades of the Operational Technology (OT) Manager Foundation from the Zurich to Australia releases. It summarizes new features, changes, deprecations, removals, and other important upgrade-related information across these releases to ensure a smooth transition and awareness of updates that impact OT Manager Foundation functionality. Show full answer Show less ## Key Features * **Now LLM Service Deprecation:** The Now LLM Service is no longer the default large language model provider for new or inactive AI assets; a third-party LLM is now selected by default. Existing configurations using the Now LLM Service remain unchanged and it remains available for manual selection. * **OT CMDB Search Function:** Enables users to quickly find OT configuration items (CIs) and device information within the OT CMDB tables. * **Import OT Device Spreadsheet Workflow:** A new agentic workflow supports uploading, validating, and importing OT device inventory spreadsheets directly into ServiceNow, simplifying inventory management. * **Coral Theme:** Introduced as the new default theme for portals, web, and mobile experiences using Next Experience or Core UI, offering a fresh, brand-neutral interface with an optional dark mode for improved readability and reduced eye strain. * **AI Skills and Agentic Workflows Activation:** Some generative AI skills, AI agents, and workflows are now enabled by default for appropriate roles, improving out-of-the-box AI capabilities. Existing customers upgrading to Australia will have any previously unconfigured AI assets automatically activated, while previously disabled assets remain inactive. ## Key Changes * **Renaming:** Now Assist for Operational Technology Manager (OTM) has been renamed to Operational Technology (OT) Manager Foundation. * **AI Usage Measurement Update:** AI usage measurement has shifted from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date, impacting how AI consumption is tracked. * **Role Masking for AI Agents:** Access to AI agents and workflows is controlled through role masking, requiring appropriate role configuration and security controls to ensure authorized user access. ## Activation and Additional Information * Operational Technology (OT) Manager Foundation is an AI Platform feature available through activation of the Operational Technology Manager application (com.snotfoundation) and can be installed from the ServiceNow Store. * No additional requirements, browser requirements, or localization changes were introduced between Zurich and Australia for OT Manager Foundation. * Accessibility improvements include the dark theme option introduced with the Coral theme to enhance user comfort. ## What Customers Can Expect By upgrading to Australia, customers gain improved AI model selection flexibility, streamlined OT device inventory management, enhanced search capabilities in OT CMDB, and a modernized user interface with the Coral theme. Changes to AI usage measurement and default activations of AI skills provide better insight and usability of AI features. Role-based access control ensures secure use of AI agents and workflows. These updates collectively enhance operational efficiency, usability, and AI-driven automation within the Operational Technology Manager Foundation. Consolidated page of all release notes for Operational Technology (OT) Manager Foundation from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology (OT) Manager Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology (OT) Manager Foundation to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Technology (OT) Manager Foundation. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Search for a related record](https://www.servicenow.com/docs/access?context=search-related-records-ot-cmdb-tables-now-assist-otm&family=zurich&ft:locale=en-US) : Use the OT CMDB search function to find an OT configuration item (CI) and OT device information in an OT CMDB table. [Upload, validate, and import your OT device inventory spreadsheet using the Import OT device spreadsheet into OT CMDB agentic workflow](https://www.servicenow.com/docs/access?context=upload-import-validate-ot-device-inventory-spreadsheet&family=zurich&ft:locale=en-US) : Use the Import OT device spreadsheet into OT CMDB agentic workflow to begin the process for uploading, validating, and importing your OT device inventory into ServiceNow. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Technology (OT) Manager Foundation features. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=zurich&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&family=zurich&ft:locale=en-US). Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Technology (OT) Manager Foundation features or functionality were removed. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Technology (OT) Manager Foundation features or functionality were deprecated. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology (OT) Manager Foundation. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Operational Technology (OT) Manager Foundation is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see [Install Operational Technology Manager](https://www.servicenow.com/docs/access?context=install-operational-technology-manager&family=zurich&ft:locale=en-US). Important: OT Manager Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology (OT) Manager Foundation, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : **[Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)** Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__62} | Release | Release notes | |-|-| | Zurich | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills, agents, and agentic workflows are now turned on by default. * Find OT Configuration Management Database (CMDB) records more quickly by using the OT CMDB search function. * Simplify the upload, validation, and import of your OT device data by using the Import OT device spreadsheet into OT CMDB agentic workflow. See [OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]