--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Technology (OT) Manager Foundation release notes for upgrades from Zurich to Australia # Combined Operational Technology (OT) Manager Foundation release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology (OT) Manager Foundation release notes for upgrades from Zurich to Australia This consolidated release notes document covers the Operational Technology (OT) Manager Foundation updates from the Zurich release family through to Australia. It provides ServiceNow customers with a comprehensive view of new features, changes, deprecations, and important upgrade information relevant to the OT Manager Foundation product. Show full answer Show less The notes highlight what has been introduced, modified, or removed to aid customers in preparing for and executing upgrades efficiently, ensuring continuity and optimal use of OT Manager Foundation capabilities. ## Key Features * **Now LLM Service Deprecation:** The Now LLM Service is no longer the default large language model (LLM) for new or inactive AI assets; instead, a third-party LLM is selected by default. Existing configurations using Now LLM remain unchanged, and manual selection of Now LLM is still possible. * **OT CMDB Search Function:** Customers can quickly locate OT configuration items (CIs) and device information using the enhanced OT CMDB search feature. * **Device Inventory Import Workflow:** The "Import OT device spreadsheet into OT CMDB" agentic workflow facilitates uploading, validating, and importing OT device inventory spreadsheets directly into ServiceNow, streamlining inventory management. * **Coral Theme:** Introduced as the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled, Coral offers a modern, brand-neutral visual style with an optional dark mode to improve accessibility and user comfort. * **AI Features Activation:** From Australia Early Access onward, selected generative AI skills, AI agents, and agentic workflows are enabled by default for new customers and previously unconfigured assets in upgrades, enhancing AI functionality out-of-the-box while respecting existing configurations. ## Changes * **Product Renaming:** "Now Assist for OTM" was renamed to "Operational Technology (OT) Manager Foundation," aligning product identity. * **AI Usage Measurement Update:** AI usage tracking shifted from a 365-day look-back to a 365-day burn-down model resetting at contract anniversary, providing more accurate usage accounting. * **Role-Based Access Control for AI Features:** AI agentic workflows use role masking to control user access, requiring customers to configure security controls to assign appropriate roles for user access. ## Activation and Requirements * OT Manager Foundation is an AI Platform feature activated via the Operational Technology Manager (com.snotfoundation) plugin, available through the ServiceNow Store. * No additional browser or localization requirements changes were introduced between Zurich and Australia. ## Accessibility The Coral theme includes a dark mode option designed to reduce eye strain and improve readability on web and mobile devices, supporting accessibility needs. ## Deprecations and Removals No features or functionalities were removed or deprecated in the upgrade path from Zurich to Australia. ## Important Upgrade Information * Customers should review and complete all pre- and post-upgrade tasks specific to OT Manager Foundation before upgrading to Australia to ensure a smooth transition. * Where no updates exist for a release, this is explicitly noted in the release notes for clarity. ## Summary of Practical Impacts for ServiceNow Customers * Expect improved AI model selection defaults and enhanced device inventory management tools to streamline OT operations. * Benefit from a modernized user interface with the Coral theme and dark mode for better user experience and accessibility. * Prepare for changes in AI usage measurement and automatic enabling of AI capabilities that can improve productivity with minimal manual setup. * Ensure appropriate role configurations for secure access to AI agentic workflows. * Utilize the consolidated release notes to plan upgrade activities effectively, minimizing disruption and maximizing feature adoption. Consolidated page of all release notes for Operational Technology (OT) Manager Foundation from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology (OT) Manager Foundation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology (OT) Manager Foundation to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Technology (OT) Manager Foundation. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Search for a related record](https://www.servicenow.com/docs/access?context=search-related-records-ot-cmdb-tables-now-assist-otm&family=zurich&ft:locale=en-US) : Use the OT CMDB search function to find an OT configuration item (CI) and OT device information in an OT CMDB table. [Upload, validate, and import your OT device inventory spreadsheet using the Import OT device spreadsheet into OT CMDB agentic workflow](https://www.servicenow.com/docs/access?context=upload-import-validate-ot-device-inventory-spreadsheet&family=zurich&ft:locale=en-US) : Use the Import OT device spreadsheet into OT CMDB agentic workflow to begin the process for uploading, validating, and importing your OT device inventory into ServiceNow. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Technology (OT) Manager Foundation features. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=zurich&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&family=zurich&ft:locale=en-US). Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Technology (OT) Manager Foundation features or functionality were removed. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Technology (OT) Manager Foundation features or functionality were deprecated. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology (OT) Manager Foundation. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Operational Technology (OT) Manager Foundation is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see [Install Operational Technology Manager](https://www.servicenow.com/docs/access?context=install-operational-technology-manager&family=zurich&ft:locale=en-US). Important: OT Manager Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology (OT) Manager Foundation, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : **[Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)** Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology (OT) Manager Foundation we have noted them here. {#dfrn3-operationaltechnologyotmanagerfoundation-summary__entry__62} | Release | Release notes | |-|-| | Zurich | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills, agents, and agentic workflows are now turned on by default. * Find OT Configuration Management Database (CMDB) records more quickly by using the OT CMDB search function. * Simplify the upload, validation, and import of your OT device data by using the Import OT device spreadsheet into OT CMDB agentic workflow. See [OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]