--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Operational Technology Vulnerability Response release notes for upgrades from Zurich to Australia # Combined Operational Technology Vulnerability Response release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Vulnerability Response Release Notes for Upgrades from Zurich to Australia This document consolidates the cross-family release notes for the Operational Technology (OT) Vulnerability Response application covering upgrades from the Zurich release to Australia. It is designed to help ServiceNow customers understand new features, changes, deprecations, and important upgrade considerations specific to OT Vulnerability Response. Show full answer Show less Notably, there were no updates for the Australia release itself; all significant changes occurred in the Zurich release and prior. ## Key Features Introduced in Zurich * **Configuration via SEM Workspace:** From version 30.0.x, configuration tasks for OT Vulnerability Response are managed within the Unified Security Exposure Management (USEM) Workspace, consolidating vulnerability response plugins. * **Risk Calculator Plugin Improvements:** The Operational Technology Vulnerability Response Risk Calculator can now be accessed directly without needing to load demo data during plugin installation, streamlining setup. * **Hardware Vulnerability Assessment Enhancements:** * Supports assessments without normalization data for discovery models. * Introduces confidence scores to improve assessment accuracy. * Utilizes National Vulnerability Database (NVD) version ranges for assessments, reducing dependency on explicit CPE entries. * Allows partial assessments where firmware version data is incomplete but publisher and model match other entries. * Automatically expires outdated assessments when firmware versions on configuration items (CIs) are updated and generates new assessments accordingly. * **OT Risk Management Dashboard:** Displays vulnerability risk scores across OT equipment models, enabling better risk visibility at multiple levels. ## Changes Affecting User Experience in Zurich * **Industrial Workspace Enhancements:** * **OT Vulnerable Items List:** Added an "All" list to view every vulnerable item (VIT) in the OT environment. Requires appropriate user role assignment. * **OT Remediation Tasks List:** Similarly, an "All" list was added for remediation tasks linked to VITs, also role-restricted. * **OT Vulnerability Exception Approvals List:** Enables users to track approved or assigned vulnerability exceptions, including approval state changes and detailed requests, directly from the Industrial Workspace. ## Activation and Installation Operational Technology Vulnerability Response must be installed by requesting it from the ServiceNow Store. Customers can view available apps and submit installation requests via the Store. No activation changes were introduced in the Australia release. ## Accessibility and User Interface The default theme for portals, web, and mobile experiences is now "Coral," offering a brand-neutral design with options for a dark theme. This update applies starting with the Zurich release and improves the user interface consistency and accessibility for OT Vulnerability Response users. ## Upgrade Considerations Before upgrading to Australia, customers should review and complete pre- and post-upgrade tasks as outlined in the release documentation. Since Australia introduces no new features or changes, focus primarily on Zurich enhancements when planning your upgrade. ## Summary for ServiceNow Customers Upgrading your Operational Technology Vulnerability Response from Zurich to Australia will primarily involve leveraging the Zurich release enhancements, such as streamlined configuration through SEM Workspace, improved risk calculations without demo data, enriched Hardware Vulnerability Assessment capabilities, and enhanced visibility via Industrial Workspace lists. Australia introduces no additional feature or change updates, so your focus should be on adopting Zurich's improvements to optimize vulnerability management in your OT environment. Consolidated page of all release notes for Operational Technology Vulnerability Response from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Vulnerability Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Vulnerability Response to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Technology Vulnerability Response. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Configuring Operational Technology Vulnerability Response from the SEM Workspace](https://www.servicenow.com/docs/access?context=configuring-oper-tech-vulnerability-response&family=zurich&ft:locale=en-US) : Starting from Operational Technology Vulnerability Response version 30.0.x, users may be redirected to the Unified Security Exposure Management (USEM) Workspace to perform some configuration tasks. The Vulnerability Response plugin is consolidated under USEM from version 30.0.x. [Demo data not required for Operational Technology Risk Calculator plugin](https://www.servicenow.com/docs/access?context=calculate-vulnerability-risk&family=zurich&ft:locale=en-US) : You can directly access and use the Operational Technology Vulnerability Response Risk Calculator without loading the demo data while installing the plugin. In previous releases, the risk calculation was included as part of the demo data. [Enhanced features for Hardware Vulnerability Assessment for OT devices](https://www.servicenow.com/docs/access?context=understanding-hwd-vuln-assessment&family=zurich&ft:locale=en-US) : The following enhancements are available in Hardware Vulnerability Assessment: * Assessments without Normalization: Ability to assess discovery models without content available for normalization. * Confidence Scores: New scoring mechanism for all types of assessments. * Version Range Support: The range information provided by the National Vulnerability Database (NVD) is used to create assessments without explicitly creating Common Platform Enumeration (CPEs) in the NVD. * Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model have the same publisher and model. * Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new assessments are generated for new firmware version. [Vulnerability risk scores on the OT Risk Management dashboard](https://www.servicenow.com/docs/access?context=otvr-risk-management-dashboard&family=zurich&ft:locale=en-US) : View a table of vulnerability risk scores for your OT devices at each level of the equipment model with the OT Risk Management dashboard. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Technology Vulnerability Response features. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [OT Vulnerable items list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-solutions-of-vit-in-industrial-workspace&family=zurich&ft:locale=en-US) : The All list was added in the OT Vulnerable Items list available in the Industrial Workspace list menu. You can use this section to view all the vulnerable items (VITs) that have been created for your OT environment. You must be assigned the user_role to view all VITs. [OT Remediation Tasks list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-otvr-remediation-tasks-in-industrial-workspace&family=zurich&ft:locale=en-US) : The All list was added in the OT Remediation Tasks list available in the Industrial Workspace list menu. You can use this section to view all the remediation tasks that have been created for the respective VITs in your OT environment. You must be assigned the user_role to view the remediation tasks. [OT Vulnerability Exception Approvals list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-vulnerability-exceptions-in-industrial-workspace&family=zurich&ft:locale=en-US) : Use this menu to view all vulnerability exceptions that have been approved by you or assigned to you. This menu enables you to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial Workspace. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Technology Vulnerability Response features or functionality were removed. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Technology Vulnerability Response features or functionality were deprecated. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Vulnerability Response. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Technology Vulnerability Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Vulnerability Response, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. : | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Configure Operational Technology Vulnerability Response from the Security Exposure Management Workspace (SEM Workspace). * Access the Operational Technology Vulnerability Response Risk Calculator plugin directly without loading the demo data. * View all vulnerable items that have been created from the OT Vulnerable Items list in the Industrial Workspace. * View all remediation tasks that have been created from the OT Remediation Tasks list in the Industrial Workspace. * View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals list in the Industrial Workspace. * Hardware Vulnerability Assessment is available for firmware discovery models without normalized data. See [Operational Technology Vulnerability Response](https://www.servicenow.com/docs/access?context=oper-tech-vulnerability-response-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]