--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Order Management release notes for upgrades from Zurich to Australia # Combined Order Management release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Order Management Release Notes for Upgrades from Zurich to Australia This consolidated release note provides ServiceNow customers with a comprehensive view of all Order Management (OM) updates when upgrading from the Zurich release to the Australia release. It includes new features, changes, and important upgrade considerations to help you prepare and optimize your Order Management implementation. Show full answer Show less ## Important Upgrade Information * No specific pre- or post-upgrade tasks are flagged as mandatory beyond standard review. * Both Zurich and Australia releases report no removals or deprecations of Order Management features. * Order Management is available for installation and activation via the ServiceNow Store in both releases. ## New Features Key new capabilities introduced between Zurich and Australia enhance order handling, pricing, tracking, and integration: * **Move Order (Zurich):** Enables agents to perform order moves involving location and attribute changes or product additions/removals. * **Pricing Adjustments for Order Line Items (Zurich):** Allows manual price adjustments directly from list views, simplifying price management. * **Summarization for Order Management (Zurich):** Provides a unified summary view across products, services, and fulfillment tasks for better order status visibility. * **Complex Characteristics Support (Zurich):** Facilitates defining advanced product attributes using complex data types and rules for compatibility, decomposition, and attribute propagation. * **Order Header Discount (Zurich):** Enables applying discounts across multiple order lines with a single action, streamlining discount workflows. * **Fulfillment Milestones (Australia):** Tracks order progress via configurable milestones linked to order specifications, enhancing fulfillment visibility. * **Derived Pricing on Order Line Items (Australia):** Automates management of system-generated derived lines based on pricing rules, ensuring pricing integrity and accuracy. * **Order Header Tasks (Australia):** Supports creation and tracking of tasks at the order and top order line level for operational processes such as onboarding and compliance. * **Customer Entities on Order Capture (Australia):** Captures deal type and route to market on orders to maintain consistent deal structures and party assignments. * **Delta Pricing on Orders (Australia):** Calculates pricing and quantity changes during modifications and renewals for improved accuracy. * **Price and Quantity Ramps on Order Line Items (Australia):** Displays planned price and quantity changes over time within a single order for better forecasting. * **ServiceNow Otto Integration (Australia):** Introduces a conversational AI assistant for guided order triage and updates, enhancing agent efficiency. ## Changes * **OM Integration with Strategic Portfolio Management (SPM):** Extended from Zurich to Australia to support in-flight orders and maintain project hierarchies for site projects. * **Coral Theme (Zurich):** Introduced as the default UI theme with brand-neutral illustrations and a dark mode option for web and mobile. ## Accessibility and Localization * The Coral theme includes an optional dark mode to improve readability and reduce eye strain. * No additional localization or browser requirement changes were introduced between Zurich and Australia. ## Activation and Management * Order Management must be installed via the ServiceNow Store; no changes to activation procedures between releases. * Customers can manage order updates efficiently using the ServiceNow Otto AI assistant. ## What This Enables for ServiceNow Customers Upgrading to the Australia release enhances your Order Management capabilities by providing more efficient pricing control, improved visibility into order progress, streamlined task management, and advanced product attribute handling. These improvements help reduce manual effort, increase accuracy in pricing and order modifications, and provide a better user experience with modern theming and AI assistance. Integration enhancements with Strategic Portfolio Management also support complex project and site order workflows. Consolidated page of all release notes for Order Management from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Order Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-ordermanagement-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Order Management. {#dfrn3-ordermanagement-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Move order](https://www.servicenow.com/docs/access?context=move-order&family=zurich&ft:locale=en-US) : The move order helps agents to perform move journey that requires location change, the location and change of attribute values, the location change and add or delete the product. [Pricing Adjustments for order line items](https://www.servicenow.com/docs/access?context=add-pricing-adjustment-to-an-order-line-item&family=zurich&ft:locale=en-US) : Enables order agents to quickly view, add, and edit manual price adjustments for order line items directly from the list view, reducing clicks and streamlining the process. This new experience makes it easier for order agents to enter manual price adjustments and provides a holistic view of both automatic and manual adjustments. [Summarization for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-mgmt-summarize-order&family=zurich&ft:locale=en-US) : Summarizes complex orders across products, services, and fulfillment tasks. This helps agents quickly understand status, take the right actions, and avoid navigating fragmented views. This results in easier next steps and improved productivity. For more information, see the [ServiceNow Otto for Order Management release notes](https://www.servicenow.com/docs/access?context=now-assist-order-management-rn&family=zurich&ft:locale=en-US). [Support for complex characteristics for orders](https://www.servicenow.com/docs/access?context=som-using&family=zurich&ft:locale=en-US) : Take advantage of the following complex characteristics for orders: * Define complex characteristics for product offerings and specifications using object structures, data arrays, and other data input types such as String, Integer, Date, DateTime, and Decimal. For more information, see [Defining characteristics and options](https://www.servicenow.com/docs/access?context=defining-prod-characteristics&family=zurich&ft:locale=en-US). * Define compatibility, decomposition, and attribute propagation rules based on conditions that use characteristics at any level of a complex attribute hierarchy. For more information, see [\[Placeholder link text to key bundle-omgmt.create-compatibility-rules\]](https://www.servicenow.com/docs/access?context=create-compatibility-rules&family=zurich&ft:locale=en-US), [Decomposition rules](https://www.servicenow.com/docs/access?context=order-mgt-create-decomposition-rules&family=zurich&ft:locale=en-US), and [Domain order](https://www.servicenow.com/docs/access?context=define-domain-order-attributes&family=zurich&ft:locale=en-US). [Order header discount](https://www.servicenow.com/docs/access?context=add-header-discount-to-an-order&family=zurich&ft:locale=en-US) : Provide order agents with the ability to apply discounts across multiple order lines with a single action through an order header discount feature. This feature streamlines discounting workflows, improves pricing consistency, and helps speed up order processing for large complex deals. | | Australia | [\[Placeholder link text to key order-line-milestones\]](https://www.servicenow.com/docs/access?context=order-line-milestones&family=australia&ft:locale=en-US) : Track order progress through configurable fulfillment milestones mapped to order specifications. Milestones are automatically generated when order lines are created and can be manually marked as reached. View milestone details, track milestone status on order lines, and associate milestones with tasks for integrated fulfillment tracking and visibility. [Derived pricing on order line items](https://www.servicenow.com/docs/access?context=configuring-related-product-pricing&family=australia&ft:locale=en-US) : Improve pricing accuracy by letting the system automatically manage derived order lines based on pricing rule responses. When pricing rules are evaluated, the system handles line-level changes for you based on source product offer lines and their date ranges: * Adds new system-generated lines when pricing rules require them. * Updates existing derived lines when pricing conditions change. * Removes derived lines that no longer apply. * Restricts editing and copying on system-generated lines to preserve pricing integrity. [Order header tasks](https://www.servicenow.com/docs/access?context=order-header-tasks&family=australia&ft:locale=en-US) : Create and track tasks at the order and top order line level, independent of order line items, across all stages of the order lifecycle from pre-decomposition through post-fulfillment to support operational tasks such as customer onboarding, compliance review, approval tracking, customer notifications, and post-activation follow-up. [Customer entities on Order](https://www.servicenow.com/docs/access?context=som-create-product-order&family=australia&ft:locale=en-US) : Capture Deal Type (Direct or Indirect) and Route to Market on every order to ensure the right parties are assigned, and deal structure is consistent from quote through to order. [Delta pricing on orders](https://www.servicenow.com/docs/access?context=net-pricing-sp-contracts&family=australia&ft:locale=en-US) : Calculate pricing and quantity changes during MACD activities and renewals by deriving deltas from existing products, contracts, or purchases. This improves accuracy when processing order modifications. * Defaults contract type and contract line type when empty, based on the order and line actions being performed. * Adds delta pricing--related header and line fields, along with pricing adjustment rule identifiers and conditions, and supports mapping these fields across order, product instance, and order copy flows. [Price and quantity ramps on order line items](https://www.servicenow.com/docs/access?context=defining-products-with-ramps&family=australia&ft:locale=en-US) : View price and quantity ramps directly on order line items to model planned changes over time within a single order, providing visibility into pricing changes without managing multiple orders. For more information, see the [Product Catalog Management and Pricing Management release notes](https://www.servicenow.com/docs/access?context=product-catalog-pricing-management-rn&family=australia&ft:locale=en-US) [Manage order updates with ServiceNow Otto](https://www.servicenow.com/docs/access?context=bulk-update-order-lines-with-now-assist&family=australia&ft:locale=en-US) : Use a conversational AI assistant to improve order triage and resolution. The assistant understands order context and supports guided actions such as updating shipping addresses and quantities across order line items. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Order Management features. {#dfrn3-ordermanagement-summary__entry__14} | Release | Release notes | |-|-| | Zurich | [Changes to OM integration with SPM](https://www.servicenow.com/docs/access?context=configure-site-project-product-offering&family=zurich&ft:locale=en-US) : Use OM integration with SPM to create program, reuse program, create site project and reuse site project in the SPM. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Managing inflight order for site projects](https://www.servicenow.com/docs/access?context=inflight-offering-somt&family=australia&ft:locale=en-US) : Use the OM integration with SPM for in-flight orders to support projects for site and maintain program project and sub-project hierarchy. | [ ] ## Removed Between your current release family and Australia, some Order Management features or functionality were removed. {#dfrn3-ordermanagement-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Order Management features or functionality were deprecated. {#dfrn3-ordermanagement-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Order Management. {#dfrn3-ordermanagement-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Order Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Order Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__38} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Order Management, such as specific requirements or compliance levels. {#dfrn3-ordermanagement-summary__entry__50} | Release | Release notes | |-|-| | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Order Management we have noted them here. {#dfrn3-ordermanagement-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Handle move orders support. * Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) to enable projects for site and maintain program project and sub-project hierarchy. * Enables agents to change the location for product inventory at the order line level. * Support for nested objects, arrays, and custom attributes to model complex products. * Support for order header discounts. See [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&family=zurich&ft:locale=en-US) for more information. | | Australia | * Enable agents and customers to make faster, more confident decisions on orders by instantly seeing the impact of price and quantity changes, ensuring clarity on what's owed for every update. * Improve order approval accuracy by validating contract start and end dates and terms for recurring and entitlement orders, while preventing contract dates from being set on one-time orders. This helps orders process correctly the first and contract obligations to be properly tracked. * Enhance the Order management (OM) integration with Strategic Portfolio Management (SPM) for in-flight orders to support projects for site and maintain program project and sub-project hierarchy. * Improve pricing accuracy on orders by automatically adding, updating, and removing system-generated lines in response to pricing rule changes, without requiring manual edits. * Enable visibility into all entities involved in a deal by viewing billing, shipping, entitlement, and partner details on the customer order. * Enable order agents to create, track, and complete order-level tasks at the order header and top order line item level, with support for dependent task chains that automatically sequence work across submission, post-approval, and post-fulfillment stages. See [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&family=australia&ft:locale=en-US) for more information. | [ ]