--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-zurich-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3az bundleId : - delta3az --- # Combined Performance Analytics release notes for upgrades from Zurich to Australia # Combined Performance Analytics release notes for upgrades from Zurich to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Performance Analytics Release Notes for Upgrades from Zurich to Australia This consolidated guide assists ServiceNow customers in preparing for upgrading Performance Analytics from the Zurich release family to Australia. It provides a comprehensive summary of new features, changes, deprecations, and upgrade considerations across these releases, ensuring a smooth transition and optimal use of Performance Analytics capabilities. Show full answer Show less ## Key Features * **Enhanced Data Snapshots Architecture:** * Introduction of data snapshots indicators that can be created directly rather than enabling snapshots on existing indicators. * Supports unlimited breakdown levels beyond the previous two-level limit. * Automation and formula indicators available with the same access control as classic Performance Analytics indicators. * **Intraday Indicators:** * Enables tracking of process changes at granular levels such as work shifts or even by the minute. * Business calendars with intraday periods are supported, allowing near real-time data tracking. * **KPI Details Enhancements:** * Supports native data snapshots indicators, allowing subscriptions for alerts on targets and thresholds. * Offers adjustable filtering by breakdown, calendar, or aggregation period. * Features hierarchical breakdowns with roll-up scores and customizable score formatting (precision, abbreviation). * **Improved Data Collection and Activation:** * Supports score collection for tables of any volume and better handles data gaps automatically. * Data snapshots plugin is installed automatically on eligible Australia Patch 3+ instances with RaptorDB Professional. * Indicators can be activated without active data collector jobs and without errors related to record volume. * Activation failures due to scripted breakdowns provide specific error messages for easier troubleshooting. ## Changes * Automatic installation of the Data snapshots plugin on eligible instances with RaptorDB Professional (Australia Patch 3 or later). * Migration support from traditional Performance Analytics architecture to CDC-based data snapshots requiring RaptorDB Professional. * Display of data trends during incomplete collection periods, enabling near real-time insights without waiting for period closure. * Removal of the Dashboard Visualization tab in KPI Composer; replaced Analytics Hub with KPI Details. ## Deprecations and Removals * The Dashboard Visualization tab in KPI Composer is no longer supported; existing visualization tabs remain unaffected. * The Analytics Hub has been replaced by KPI Details; attempts to access the former are redirected. * No features were removed in these releases beyond the above deprecations. ## Upgrade and Activation Considerations * Performance Analytics for Incident Management remains complimentary but limited; full features require activating the Premium plugin matching your subscription. * To utilize new data snapshots features and advanced breakdowns, your instance must use RaptorDB Professional. * On domain-separated instances, the Data snapshots feature installs but remains disabled by default. ## Practical Benefits for ServiceNow Customers * Track critical process metrics with greater granularity and flexibility, including intraday performance. * Visualize real-time and historical data trends effectively in role-based dashboards for informed decision-making. * Leverage hierarchical breakdowns and customizable alerts to monitor and respond proactively to process bottlenecks. * Experience smoother activation and data collection processes with improved error messaging and system handling of data volumes. Consolidated page of all release notes for Performance Analytics from Zurich to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Performance Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Performance Analytics to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-performanceanalytics-summary__entry__2} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Performance Analytics. {#dfrn3-performanceanalytics-summary__entry__8} | Release | Release notes | |-|-| | Zurich | [Apply multiple levels of breakdown to an indicator](https://www.servicenow.com/docs/access?context=multi-level-breakdowns&family=zurich&ft:locale=en-US) : Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration. | | Australia | [Create data snapshots indicators](https://www.servicenow.com/docs/access?context=create-ds-automated-indicator&family=australia&ft:locale=en-US) : Create data snapshots indicators and their sources rather than being able to enable data snapshots only on existing indicators. Benefit from the simplicity of data snapshots indicators, including the escape from the two-level breakdown limit. You can create either automated or formula indicators. Access control for these indicator is the same as for classic Performance Analytics indicators. [Create intraday indicators](https://www.servicenow.com/docs/access?context=create-ds-source&family=australia&ft:locale=en-US) : Track process changes at a more granular level than daily, such as by work shift. Data snapshots indicator sources support business calendars with intraday periods, which can be as short as per minute. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Performance Analytics features. {#dfrn3-performanceanalytics-summary__entry__14} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | [Data snapshots automatically installed on eligible instances](https://www.servicenow.com/docs/access?context=limitations-mlb&family=australia&ft:locale=en-US) : If you have Australia Patch 3 or later, the Data snapshots plugin is installed automatically if you have RaptorDB Professional. If your instance is also domain separated, the Data snapshots feature is installed but disabled. [Explore native data snapshots indicators with KPI Details](https://www.servicenow.com/docs/access?context=kpi-details-targets&family=australia&ft:locale=en-US) : KPI Details supports data snapshots indicators that you create, not only those that are enabled from classic indicators. The following features have been created for or extended to native data snapshots indicators: * Subscriptions for alerts on targets and thresholds, which can be set from the targets and thresholds panels * Adjustable filtering by breakdown, calendar, or time series aggregation * Hierarchical breakdowns, with scores rolled up to parent elements * Customizable score formatting options, such as precision and abbreviation [View data trends in data snapshots as data accumulates](https://www.servicenow.com/docs/access?context=create-ds-automated-indicator&family=australia&ft:locale=en-US) : When you select a field by which to trend a data snapshots automated indicator, you have the option to show the trend for incomplete collection periods. This feature shows the trend as it develops for live data without having to wait for the end of the collection period. You can set this behavior either on the automated data snapshot indicator record or in a time series data visualization for a data snapshot indicator. [Collect data snapshots scores with confidence](https://www.servicenow.com/docs/access?context=tables-unlimited-breakdowns&family=australia&ft:locale=en-US) : Data mining for data snapshots scores has the following improvements: * Collect scores for tables with any volume of records. * The system accurately and automatically handles data gaps when data mining is turned off. * You are warned of the implications before you manually disable data mining (score collection). [Activate data snapshots in more cases and with better information](https://www.servicenow.com/docs/access?context=activate-unlimited-breakdowns&family=australia&ft:locale=en-US) : * Activate indicators without active data collector jobs. * Activate indicators regardless of underlying record volume. For example, the INSERT_VOLUME_EXCEEDED error no longer occurs. * If the activation fails because of scripted breakdowns, the scripted breakdowns are listed in the failure message. * Generic parsing errors have been rewritten into specific, categorized messages. | [ ] ## Removed Between your current release family and Australia, some Performance Analytics features or functionality were removed. {#dfrn3-performanceanalytics-summary__entry__20} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Performance Analytics features or functionality were deprecated. {#dfrn3-performanceanalytics-summary__entry__26} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | * The Dashboard Visualization tab in KPI Composer is no longer supported. Existing data visualization tabs remain. * The Analytics Hub has been replaced by KPI Details. Attempts to open the Analytics Hub are redirected to KPI Details. | [ ] ## Activation information Review information on how to activate Performance Analytics. {#dfrn3-performanceanalytics-summary__entry__32} | Release | Release notes | |-|-| | Zurich | Activation information : Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches
 your subscription. For details, see Activate your Performance Analytics
 subscription. | | Australia | Activation information : Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see [Activating your subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__38} | Release | Release notes | |-|-| | Zurich | Additional requirements : To use the new data snapshots feature, your instance must be on the RaptorDB Professional database. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__44} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Performance Analytics, such as specific requirements or compliance levels. {#dfrn3-performanceanalytics-summary__entry__50} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__56} | Release | Release notes | |-|-| | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__62} | Release | Release notes | |-|-| | Zurich | * Track critical process metrics and trends. * Measure process health and behavior against organizational targets. * Identify process patterns and potential bottlenecks before they occur. * Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&family=zurich&ft:locale=en-US) for more information. | | Australia | Note: The highlights for this release all refer to the newer Data Snapshots indicator architecture, which requires RaptorDB Professional. * Create new Data snapshots indicators with unlimited breakdowns. Previously you could convert only existing indicators. These indicators are supported in Data Visualizations and in KPI Details. * Track intraday changes with indicators such as changes between shifts. You can track changes in shifts that are still in progress, with data retrieved down to the minute level. * View scores as they accumulate throughout the day without having to wait for end-of-day processing. * When exploring a Data snapshots indicator with KPI Details, customizable score formats, apply flexible breakdowns and aggregation periods, direct alert subscriptions for targets and thresholds, and apply hierarchical roll-ups for breakdowns. See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&family=australia&ft:locale=en-US) for more information. | [ ]